I went to Grimaldi's Pizza at the Park Lane shopping center hoping for a decent pie, but left pretty disappointed.
The young bartenders act like they're still in high school—barely old enough to pour without spilling, honestly. Bar's a wreck, sticky floors and counters that haven't seen a wipe in days.
Walked up for service and got ignored for ten minutes while they chatted amongst themselves. Even the food felt rushed, nothing special for the price. Skip this spot unless you love chaos.
Grimaldis. Please don’t destroy your brand. Invest in good employees.
Atmosphere: 3
Food: 4
Service: 1
luis tosta
Excellent service, delicious pizzas, never disappointing.
Atmosphere: 5
Food: 5
Service: 5
Ashley Anderson
The Grimaldis on Park Lane was horrible when I went. The so called GM named Jeremy was very rude. My friend and I were in disbelief about how unprofessional he was. The waitress went and talked to him and told him that we needed to talk to him. He didn’t wanna come over. It took him forever. He even went to the restroom and stayed for 10 minutes!! When he finally came to speak with us, he never made eye contact never apologize for the service or anything. I even offered to not get a refund and make it right and he said no!!! I can’t believe that store is still running with leadership like that. I asked for his car or a number to his manager, and he said he doesn’t have one that he’s the only person I can talk to about his behavior! It was crazy!
Atmosphere: 1
Food: 1
Service: 1
Dodi Dodi
I don't know why their pizza is so expensive and so bad. If you want pizza, stay away from this place. Pizza was burnt 🔥
Atmosphere: 4
Food: 1
Service: 3
V E
The pizzas at Grimald's are amazing and delicious! The customer service is great and the atmosphere is laid-back.
Atmosphere: 5
Food: 5
Service: 5
Jonathan Rodriguez
At least their salad was good
Cons: -service is slow -pizza burnt -pizza was super chewy -pretty loud in there
It did take a while for us to get served at first. The pizza took forever to come out and it’s not really worth the money in all honesty
I won’t come back but the servers were nice so i wouldn’t be too mad to be there
Atmosphere: 4
Food: 2
Service: 2
The Audiovisual Factory
We love Grimaldis as a family, good food, great family atmosphere but it's just insane how.much time they are taking this days to.have your pizza ready, it's not a one day thing, we come offen. Today they took 50min to have our pizza ready at the restaurant, a couple next table left because no one took care of them. The waitress was great and educated, but just working on a bad system.
Atmosphere: 4
Food: 4
Service: 3
Isaac Sanhez
The food was good but the service was terrible went there with my family today and we are Hispanic we felt like there was a lot of discrimination against us here at this location my food took around an hour to get to my table take note I only ordered one pizza and the rest of the tables that were arriving after me were getting their food first I asked my server what’s going on but she just said sorry we are busy me and my family are just disappointed of how we were treated.
Atmosphere: 1
Food: 5
Service: 1
Joe Tovar
Best pizza ever
Paula Richter
I ordered through door dash I ordered extra cheese , the pizza had good flavor but was very expensive for toppings and having ordered extra cheese for the price I paid one would have thought more cheese than this ... A little disi to say the least
Inconsiderate with terrible communication. When did society stop taking ownership and apologize when they make a mistake. Preston needs some additional training on his customer service skills.
Atmosphere: 1
Food: 1
Service: 1
Vanessa Esparza
Great service and delicious pizza and salad!!
Atmosphere: 5
Food: 5
Service: 5
Nathan Wise
Some of the best pizza I have ever had, I've never had to wait and the pizza is always perfect. Everytime I go to Dallas I make a point to stop by.
Atmosphere: 5
Food: 5
Service: 4
Adriana Ventura
Love service and 🍕 pizza we go there for birthday or family gathering.
I went to Grimaldi's Pizza at the Park Lane shopping center hoping for a decent pie, but left pretty disappointed.
The young bartenders act like they're still in high school—barely old enough to pour without spilling, honestly. Bar's a wreck, sticky floors and counters that haven't seen a wipe in days.
Walked up for service and got ignored for ten minutes while they chatted amongst themselves. Even the food felt rushed, nothing special for the price. Skip this spot unless you love chaos.
Grimaldis. Please don’t destroy your brand. Invest in good employees.
Atmosphere: 3
Food: 4
Service: 1
Excellent service, delicious pizzas, never disappointing.
Atmosphere: 5
Food: 5
Service: 5
The Grimaldis on Park Lane was horrible when I went. The so called GM named Jeremy was very rude. My friend and I were in disbelief about how unprofessional he was. The waitress went and talked to him and told him that we needed to talk to him. He didn’t wanna come over. It took him forever. He even went to the restroom and stayed for 10 minutes!! When he finally came to speak with us, he never made eye contact never apologize for the service or anything. I even offered to not get a refund and make it right and he said no!!! I can’t believe that store is still running with leadership like that. I asked for his car or a number to his manager, and he said he doesn’t have one that he’s the only person I can talk to about his behavior! It was crazy!
Atmosphere: 1
Food: 1
Service: 1
I don't know why their pizza is so expensive and so bad. If you want pizza, stay away from this place. Pizza was burnt 🔥
Atmosphere: 4
Food: 1
Service: 3
The pizzas at Grimald's are amazing and delicious! The customer service is great and the atmosphere is laid-back.
Atmosphere: 5
Food: 5
Service: 5
At least their salad was good
Cons:
-service is slow
-pizza burnt
-pizza was super chewy
-pretty loud in there
It did take a while for us to get served at first. The pizza took forever to come out and it’s not really worth the money in all honesty
I won’t come back but the servers were nice so i wouldn’t be too mad to be there
Atmosphere: 4
Food: 2
Service: 2
We love Grimaldis as a family, good food, great family atmosphere but it's just insane how.much time they are taking this days to.have your pizza ready, it's not a one day thing, we come offen. Today they took 50min to have our pizza ready at the restaurant, a couple next table left because no one took care of them. The waitress was great and educated, but just working on a bad system.
Atmosphere: 4
Food: 4
Service: 3
The food was good but the service was terrible went there with my family today and we are Hispanic we felt like there was a lot of discrimination against us here at this location my food took around an hour to get to my table take note I only ordered one pizza and the rest of the tables that were arriving after me were getting their food first I asked my server what’s going on but she just said sorry we are busy me and my family are just disappointed of how we were treated.
Atmosphere: 1
Food: 5
Service: 1
Best pizza ever
I ordered through door dash I ordered extra cheese , the pizza had good flavor but was very expensive for toppings and having ordered extra cheese for the price I paid one would have thought more cheese than this ... A little disi to say the least
Restaurantji Recommends
Inconsiderate with terrible communication. When did society stop taking ownership and apologize when they make a mistake. Preston needs some additional training on his customer service skills.
Atmosphere: 1
Food: 1
Service: 1
Great service and delicious pizza and salad!!
Atmosphere: 5
Food: 5
Service: 5
Some of the best pizza I have ever had, I've never had to wait and the pizza is always perfect. Everytime I go to Dallas I make a point to stop by.
Atmosphere: 5
Food: 5
Service: 4
Love service and 🍕 pizza we go there for birthday or family gathering.
Atmosphere: 5
Food: 5
Service: 5
It's Grimaldi's... Idk why you wouldn't like it.
Atmosphere: 5
Food: 5
Service: 5
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