I went through the drive-thru and placed an order for two Oreo shakes. I initially asked if M&Ms could be added, and the drive-thru employee politely informed me this wasn’t possible. I then stated that was fine and I would simply take two regular Oreo shakes.
When I arrived at the window, I paid and received only one shake. I waited patiently for the second, but the window remained closed. When the employee finally reopened it, I politely let her know that I had ordered two shakes. She responded that she only heard one. I calmly asked if I could order and pay for the second shake.
At that point, the employee became visibly annoyed. When I attempted to pay, she did not extend the card reader out far enough for a smooth transaction—even though she had fully extended it during the first payment, so she was aware of the cord length. After processing the payment, she slammed the window shut with noticeable force, to the point that the doors bounced back open. This action shocked me, as I had remained polite throughout and understand mistakes can happen (I have previously worked in fast food myself).
Due to her reaction, I felt genuinely uneasy and watched closely to ensure my shake was prepared safely. When she handed it to me, the shake was missing the cherry, and again, no receipt was provided—neither for the first shake nor the second. Had I received the first receipt, I would have caught the order mistake sooner, possibly preventing any impact on her drive-thru times, which I can only assume contributed to her frustration.
I left feeling uncomfortable, mistreated, and honestly wishing I had simply gone next door to Sonic, where I know these types of modifications are welcomed. If preparing a second shake was going to cause such an issue, I would have preferred she simply told me no.
I do not plan to return to this location, but I sincerely hope this employee receives the support, coaching, or understanding she may need. Everyone has difficult days, but customers should not feel disrespected or unsafe because of it. I wanted to share this feedback so I can move forward and so improvements can be made.
Atmosphere: 1
Food: 1
Service: 1
Christina T
The food, service and atmosphere were great. The employee taking my order was too kind to me and made sure that I had everything. I’ve been to this location many times and my food is always served fresh. I don’t think I’ve ever had a bad experience at this location. I will drive out of my way for good food and service any day. I ordered the Jack’s Spicy Chicken Sandwich, egg rolls and tacos and I didn’t have a problem, food was fresh, a little wait time but who cares when it’s being served fresh the way my food was.
Atmosphere: 5
Food: 5
Service: 5
Malec Young
There was no one else in there food took forever, I told them twice for here than before they handed me it in a bag so I told them its for here and 2/3 of my order was missing, buddy ordered a burger with no sauce and it came out with a bunch of sauce
Atmosphere: 1
Food: 1
Andree Vera
Something is always going on late at night at this location either there system is down and they can't take payments or they can't cook certain foods or out of food.
Lavonne Geter
Customer service is trash
Service: 1
Justin Ben
Went there tonight and the dude sounded rude then he said they only serve burgers and fries. I ordered 2 large burgers and left. I later discovered that he gave me 2 small burgers after being charged the price of large ones.
Atmosphere: 1
Food: 1
Service: 1
Reshena Thomas
I wish I could give them zero stars. I went and couple of weeks ago and I got the sourdojack. They made my burger on white bread and it was not toasted. I went this morning and got my husband the supreme croissant sandwich, and it was cold and uncooked. I took it back and the cashier Gabriela R was rude and so was the manager. They both said it was no corporate number and gave me a receipt with no corporate number on it. The customer service is horrible and so is the food. I will never go again.
DesLA
My family and I are visiting Dallas- the night staff there at 10:30 on a Tuesday- top tier service, personalitys and all the above. Fun and upbeat and literally the best drive through fast food we have experienced ‼️‼️
I give this establishment 5 stars solely because of the manager Ms.Claudia !! She is extremely kind and will ensure your concerns are addressed and satisfactory to your standards!!! I will only order food if this manager is on duty!!!!
Atmosphere: 5
Food: 5
Service: 5
kay t
The fact that I had to get a code to use the restroom says alot
Atmosphere: 1
Food: 3
Service: 2
Cory Summers
My last couple of visits, the crispy Tiny tacos have been unappetizingly malleable. The tiny tacos have had cold spots or have been drenched in grease. Each visit they seem to become softer and softer. I threw half of them out as I am worried they are not being warmed to temperature. Please cook the tiny tacos longer and drain the grease.
Max Escalante
This location never has ANYTHING. And i left a bad review previously. But again no meat this time…it was fine with me because at least this time i had a good customer service experience with a team member named Dana or Dona…my mistake if i am wrong…but she was a nice professional hispanic woman who clearly explained what they had and apologized. She works over night. This is my second time having the pleasure to have been assisted by her and just let me say she needs to be recognized, rewarded etc. Anybody else working the night shift other than her is horrible. But dam if she wasnt there i would NOT keep going back to this location. Id drive another 10 minutes to the next closest jack in the box or any other fast food chain that is open late. Order is always spot on, communative, friendly service, patient, and always in a good mood with a big smile. Jack do better…or hire more team members like her, she deserves recognition.
Good was good, service was very good.
Atmosphere: 3
Food: 3
Service: 4
I went through the drive-thru and placed an order for two Oreo shakes. I initially asked if M&Ms could be added, and the drive-thru employee politely informed me this wasn’t possible. I then stated that was fine and I would simply take two regular Oreo shakes.
When I arrived at the window, I paid and received only one shake. I waited patiently for the second, but the window remained closed. When the employee finally reopened it, I politely let her know that I had ordered two shakes. She responded that she only heard one. I calmly asked if I could order and pay for the second shake.
At that point, the employee became visibly annoyed. When I attempted to pay, she did not extend the card reader out far enough for a smooth transaction—even though she had fully extended it during the first payment, so she was aware of the cord length. After processing the payment, she slammed the window shut with noticeable force, to the point that the doors bounced back open. This action shocked me, as I had remained polite throughout and understand mistakes can happen (I have previously worked in fast food myself).
Due to her reaction, I felt genuinely uneasy and watched closely to ensure my shake was prepared safely. When she handed it to me, the shake was missing the cherry, and again, no receipt was provided—neither for the first shake nor the second. Had I received the first receipt, I would have caught the order mistake sooner, possibly preventing any impact on her drive-thru times, which I can only assume contributed to her frustration.
I left feeling uncomfortable, mistreated, and honestly wishing I had simply gone next door to Sonic, where I know these types of modifications are welcomed. If preparing a second shake was going to cause such an issue, I would have preferred she simply told me no.
I do not plan to return to this location, but I sincerely hope this employee receives the support, coaching, or understanding she may need. Everyone has difficult days, but customers should not feel disrespected or unsafe because of it. I wanted to share this feedback so I can move forward and so improvements can be made.
Atmosphere: 1
Food: 1
Service: 1
The food, service and atmosphere were great. The employee taking my order was too kind to me and made sure that I had everything. I’ve been to this location many times and my food is always served fresh. I don’t think I’ve ever had a bad experience at this location. I will drive out of my way for good food and service any day. I ordered the Jack’s Spicy Chicken Sandwich, egg rolls and tacos and I didn’t have a problem, food was fresh, a little wait time but who cares when it’s being served fresh the way my food was.
Atmosphere: 5
Food: 5
Service: 5
There was no one else in there food took forever, I told them twice for here than before they handed me it in a bag so I told them its for here and 2/3 of my order was missing, buddy ordered a burger with no sauce and it came out with a bunch of sauce
Atmosphere: 1
Food: 1
Something is always going on late at night at this location either there system is down and they can't take payments or they can't cook certain foods or out of food.
Customer service is trash
Service: 1
Went there tonight and the dude sounded rude then he said they only serve burgers and fries. I ordered 2 large burgers and left. I later discovered that he gave me 2 small burgers after being charged the price of large ones.
Atmosphere: 1
Food: 1
Service: 1
I wish I could give them zero stars. I went and couple of weeks ago and I got the sourdojack. They made my burger on white bread and it was not toasted. I went this morning and got my husband the supreme croissant sandwich, and it was cold and uncooked. I took it back and the cashier Gabriela R was rude and so was the manager. They both said it was no corporate number and gave me a receipt with no corporate number on it. The customer service is horrible and so is the food. I will never go again.
My family and I are visiting Dallas- the night staff there at 10:30 on a Tuesday- top tier service, personalitys and all the above. Fun and upbeat and literally the best drive through fast food we have experienced ‼️‼️
Atmosphere: 5
Service: 5
Good food. Very good service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I give this establishment 5 stars solely because of the manager Ms.Claudia !! She is extremely kind and will ensure your concerns are addressed and satisfactory to your standards!!! I will only order food if this manager is on duty!!!!
Atmosphere: 5
Food: 5
Service: 5
The fact that I had to get a code to use the restroom says alot
Atmosphere: 1
Food: 3
Service: 2
My last couple of visits, the crispy Tiny tacos have been unappetizingly malleable. The tiny tacos have had cold spots or have been drenched in grease. Each visit they seem to become softer and softer. I threw half of them out as I am worried they are not being warmed to temperature. Please cook the tiny tacos longer and drain the grease.
This location never has ANYTHING. And i left a bad review previously. But again no meat this time…it was fine with me because at least this time i had a good customer service experience with a team member named Dana or Dona…my mistake if i am wrong…but she was a nice professional hispanic woman who clearly explained what they had and apologized. She works over night. This is my second time having the pleasure to have been assisted by her and just let me say she needs to be recognized, rewarded etc. Anybody else working the night shift other than her is horrible. But dam if she wasnt there i would NOT keep going back to this location. Id drive another 10 minutes to the next closest jack in the box or any other fast food chain that is open late. Order is always spot on, communative, friendly service, patient, and always in a good mood with a big smile. Jack do better…or hire more team members like her, she deserves recognition.
Atmosphere: 5
Food: 5
Service: 5
Tacos were good
Atmosphere: 3
Food: 3
Service: 3
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