Krispy Kreme

Allen location closed— so this is closest location to is in Rockwall

This was one of first locations in DFW…

Many cherished memories here…

The free donuts - piping hot!

The aesthetically pleasing atmosphere…

The coffee!!!

All gone not…

Just a simple distribution center with a window pushing out pre stacked cold donuts…

What a waste of a trip with a total letdown of what was an awesome donut experience.

Atmosphere: 1

Food: 1

Service: 1

I was wondering why my hot chocolate tasted funny… it’s because whoever made it DID NOT stir the chocolate with the milk. All I tasted was hot milk at first I was so mad then it started tasting better as I got to the bottom. Like come on train your staff better I work hard for my money I don’t have money to be wasting because people want to be lazy. We the customers keep the business alive remember that!

I placed a mobile order, the car in front of me is taking a while to move forward after getting his order. They probably are checking if they got the correct order and that encouraged me to check my box, too. I ordered 3 donuts and a box of 24 dots. I only got 2 and didn't bother to check the 24 count box. I came back and asked for the missing donut. I got home and I only got 21 dots instead of 24. I'm sure it's not intentional but it's an opportunity to be better at. Definitely check ALL of your orders before leaving.

Food: 4

Service: 1

I WORK THERE

We received warm donuts. Drive through only.

Food: 5

Drive through only what’s that all about I don’t have a car but I have money and I love there doughnuts 🍩 please explain

Atmosphere: 1

Food: 5

Service: 1

We will be back! Keep the donuts hot and fresh for us :D

Food: 5

Service: 5

I don’t usually stop at this location, but decided to stop and get my kiddos some donuts while passing through the area. Getting to their drive thru was not easy with their own delivery truck blocking access to it. And the entry to the drive thru lane looks terrible and is cramped. To top it all, they are drive thru only, so we had no other choice but to carefully make our way to the drive thru. Customer service was not great while placing the order. Our order was chocolate frosted with sprinkles - there were hardly any sprinkles at all on the donuts! And the donuts did not taste fresh! Disappointed! We’ve been to other Krispy Kremes which were consistently great, but this was terrible!

Who doesn't love donuts!!! Drive through option only which is fine and was quick.

Atmosphere: 5

Food: 5

Service: 5

Staff is EXTREMELY RUDE . The young lady that seems to be from Ethiopia. She’s rude. And they don’t like to give you a receipt. If you ask for one they get VERY upset.

Atmosphere: 1

Food: 2

Service: 1

I have tried going to this donut shop 3 different times. I had to drive off all three times. The customer service is horrible. Use to bring my 3 kids who loved it. Now you have drive through only. They don't have all thier donuts anymore. So when your ordering the attendent talks over you while ordering. 6 donuts was going to cost me 14.00 dollars. This was such a great place to go when it first opened. I will not ever go back. KK Donuts do better!

Service: 1

We decided to go on National Donut Day. It is only drive-thru as far as I know. It may have only been that way for that day. Love love love the dounts tho!!! So sweet and such fluffy dough.

Atmosphere: 1

Food: 4

Service: 3

Only drive through . Friendly staff .

Atmosphere: 3

Food: 4

Service: 5

They had a special one dozen of glaze and get one dozen of strawberry doughnuts the strawberries doughnuts look like the regular glaze doughnuts i was looking for strawberry icing it was so thin you couldn't even taste the strawberry icing. Not a happy customer 😒

Went to this location to try and get some doughnuts, spent 15.35 dollars for 4 doughnuts and lukewarm coffees which is somewhat fine, the pricing wasn't the issue but when i opened my box, all my doughnuts were gas station level cold. The icing was completely hardened to the doughnuts and they had an audible thud as i dropped them back into their box. I get it, FAFO, first in first out, i had the thought that these will be fine later but i really wanted a fresh glazed doughnut, i made the 30 minute trip to the only location local to me because i felt if i wanted a warm Krispy kreme doughnut, the only option is to go to their location. So i circled back around and asked the employee if i could PURCHASE (not exchange, not a refund but purchase) a fresher doughnut, i was told that location doesn't sell fresh doughnuts and if i wanted a warmer doughnut, i would have to go back between the time of 5pm to 7pm. I was told that location has no way to warm to the doughnuts so what you get is what you get. Insanely disappointed in that.

I'm unsure how many other people feel but at one point, Krispy kreme were the pinnacle of the glazed doughnut, it would blow my mind when someone hadn't tried a fresh out of the oil glazed doughnut and i would make trips to show people what they're missing out on, its pretty sad to see this is something thats either not in practice anymore or isn't offered at this location. At the window i asked if this was the only location left in dallas and i was told about their other location in Arlington, a full hour away from me. Its safe to say dallas doesn't have a Krispy kreme location anymore if this is how this location is ran which is a huge bummer.

Atmosphere: 3

Food: 1

Service: 2