I asked for butter and of course the cashier had to have an attitude! She gave me 3!!! I purchased a loaf of sourdough!!!3? Really???
Atmosphere: 3
Food: 4
Service: 1
MandyLeigh Owens
The soup we ordered was cold and the grilled cheese sandwich took forever to get to us and was hard as a rock so it couldn’t be eaten. The only thing good was the Carmel latte and the fruit punch that was in the fountain drinks. Would not recommend this location for anything. Go to Fort Worth, TX location. Spend $31 and we are still hungry.
Atmosphere: 3
Food: 1
Service: 1
Maria Garza
This about the madeleines at Montfort the manager has a bad attitude and is very mean I stopped going there totally
Atmosphere: 4
Food: 4
Service: 1
Stephanie E
came here recently and ordered the French toast breakfast, and when it arrived the berries on top had visible mold on them. I returned the plate to the staff thinking they would remake it, but instead they brought back the same plate with the berries simply removed. That was really disappointing and pretty unsanitary, considering the moldy berries had already touched the food.
They did give me a refund, but this is a major food safety concern and definitely needs to be addressed. I hope management looks into this, because this could have been a serious health hazard.
Atmosphere: 1
Food: 1
Service: 1
Zachary Garza
This establishment is an exercise in dysfunction. I am sure the original concept had potential, but nothing about the current operation suggests it is being executed with competence. The staff move with a mix of confusion and urgency as if no one has been properly trained or given clear direction. It is not just my experience either. In under an hour I watched multiple customers run into similar issues. One staff member is confused about her keys while the other is saying, “I was in the restroom I don’t know about any orders.”
It would take significant restructuring to bring this place back to even a passable standard. As for the employee handling front facing concerns, her behavior was astonishingly unprofessional and showed a remarkable inability to de escalate or resolve even simple problems.
Best of luck to whoever attempts to fix this.
Atmosphere: 1
Food: 3
Service: 1
Griselda Cervantes
I always come here and love the environment and the employees but tonight was horrible 😩 it makes me very upset that employees (Susana chubby Hispanic girl) had an attitude since I walked in, didn’t acknowledge me until literally 10 minutes later. She got my whole order wrong ended up paying for items she didn’t get and it was the first thing I asked for although she hard her nasty attitude 😩 I kept my cool on literally crushing her out and speaking with a manager. She needs to get a reality check by management ASAP! It’s simple if you dnt like your job find a new one dnt treat ppl wrong. I’m soo upset 😠. She truly is a horrible employee!
Atmosphere: 5
Food: 5
Service: 1
Alise Rey
Oldie but goodie love la Madeline
HP Young
Hey it’s Le Madeline it’s always good service tasty meals enough to share with your bestie, free coffee /tea refills, bread/jam/butter set up. Highly recommend to meet a friend here at SMU. Thank you staff speaks excellent French too
Atmosphere: 4
Food: 5
Service: 5
AyMan Dua
The food has always been good. But the service? 🤦 no need to name names. Don’t care about great service….average service will do.
Each meal had a distinctive flavor profile, showing real care in ingredient selection.
Atmosphere: 5
Food: 5
Service: 5
Bianca A
our original host was I guess annoyed but her service wasn’t great at all but the cashier Maria was so sweet and attentive. Definitely would come back just to order with her made our experience pleasurable.
Atmosphere: 5
Service: 5
Gary Rothenberger
Great place for an early coffee or breakfast with a friend or group.
Atmosphere: 5
Food: 5
Service: 5
AJ Marian
Apparently the first La Madeleine in US and that itself is a great reason to visit.
Atmosphere: 5
Food: 5
Service: 5
Alma
I feel in-differential about this location, I saw someone else ask to order after I had already been standing there for a while and get skipped in line. Is my 20% tip not the same cash value as the the other folks? Maybe to them.
I asked for butter and of course the cashier had to have an attitude! She gave me 3!!! I purchased a loaf of sourdough!!!3? Really???
Atmosphere: 3
Food: 4
Service: 1
The soup we ordered was cold and the grilled cheese sandwich took forever to get to us and was hard as a rock so it couldn’t be eaten. The only thing good was the Carmel latte and the fruit punch that was in the fountain drinks. Would not recommend this location for anything. Go to Fort Worth, TX location. Spend $31 and we are still hungry.
Atmosphere: 3
Food: 1
Service: 1
This about the madeleines at Montfort the manager has a bad attitude and is very mean I stopped going there totally
Atmosphere: 4
Food: 4
Service: 1
came here recently and ordered the French toast breakfast, and when it arrived the berries on top had visible mold on them. I returned the plate to the staff thinking they would remake it, but instead they brought back the same plate with the berries simply removed. That was really disappointing and pretty unsanitary, considering the moldy berries had already touched the food.
They did give me a refund, but this is a major food safety concern and definitely needs to be addressed. I hope management looks into this, because this could have been a serious health hazard.
Atmosphere: 1
Food: 1
Service: 1
This establishment is an exercise in dysfunction. I am sure the original concept had potential, but nothing about the current operation suggests it is being executed with competence. The staff move with a mix of confusion and urgency as if no one has been properly trained or given clear direction. It is not just my experience either. In under an hour I watched multiple customers run into similar issues. One staff member is confused about her keys while the other is saying, “I was in the restroom I don’t know about any orders.”
It would take significant restructuring to bring this place back to even a passable standard. As for the employee handling front facing concerns, her behavior was astonishingly unprofessional and showed a remarkable inability to de escalate or resolve even simple problems.
Best of luck to whoever attempts to fix this.
Atmosphere: 1
Food: 3
Service: 1
I always come here and love the environment and the employees but tonight was horrible 😩 it makes me very upset that employees (Susana chubby Hispanic girl) had an attitude since I walked in, didn’t acknowledge me until literally 10 minutes later. She got my whole order wrong ended up paying for items she didn’t get and it was the first thing I asked for although she hard her nasty attitude 😩 I kept my cool on literally crushing her out and speaking with a manager. She needs to get a reality check by management ASAP! It’s simple if you dnt like your job find a new one dnt treat ppl wrong. I’m soo upset 😠. She truly is a horrible employee!
Atmosphere: 5
Food: 5
Service: 1
Oldie but goodie love la Madeline
Hey it’s Le Madeline it’s always good service tasty meals enough to share with your bestie, free coffee /tea refills, bread/jam/butter set up. Highly recommend to meet a friend here at SMU. Thank you staff speaks excellent French too
Atmosphere: 4
Food: 5
Service: 5
The food has always been good. But the service? 🤦 no need to name names. Don’t care about great service….average service will do.
Atmosphere: 3
Food: 4
Service: 1
BEST AVOCADO TOAST IN DALLAS 🤤🥑
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Each meal had a distinctive flavor profile, showing real care in ingredient selection.
Atmosphere: 5
Food: 5
Service: 5
our original host was I guess annoyed but her service wasn’t great at all but the cashier Maria was so sweet and attentive. Definitely would come back just to order with her made our experience pleasurable.
Atmosphere: 5
Service: 5
Great place for an early coffee or breakfast with a friend or group.
Atmosphere: 5
Food: 5
Service: 5
Apparently the first La Madeleine in US and that itself is a great reason to visit.
Atmosphere: 5
Food: 5
Service: 5
I feel in-differential about this location, I saw someone else ask to order after I had already been standing there for a while and get skipped in line. Is my 20% tip not the same cash value as the the other folks? Maybe to them.
Atmosphere: 3
Food: 3
Service: 1
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