Was 3x the advertised price, they never stated there was a prefixed menu. Service was slow and food arrived slow. We had to ask for a drink we ordered several times. Do not recommend
Chris
Advertised as prix fixed, was 3 times the advertised price. Will not be going back. Food was okay, service was poor
Jonny
They are a good place just very expensive and a bit annoying for its service. Valentine is 125 per person. Gratuity is 18% Service charge is 20% My bill came out to $357
Kevin
They did not honor my opentable reservation, saying it would be unfair to the walk-ups who were already waiting, and instead made us wait 40 minutes for a table...even though we had a reservation.
Martin
The food is of high quality and prepared as you request. They seem to share problems with adequate staffing as do many others. A good choice nonetheless unless you are time-constrained
Sandi
The restaurant cancelled their Christmas brunch that I had booked but didn't let me know. The service was great.
Leilani
This restaurant had so many mixed reviews was not sure what to expect but ate here for breakfast and dinner and both were very good. Come before 6pm for Happy Hour and half priced drinks. Wings for dinner and chilaquiles for breakfast were exceptionally good.
Stacy
Menu is the same as room service menu which is poor with limited selection. We had the half chicken with burrata salad. The chicken was very dry. We didn't like the seasonings. Overall, a very disappointing experience and poor value for the money.
Nicholas
Overall what you would expect from a holiday buffet. The food was of good quality and flavourful however it was not hot - a common issue with this type of dining. Overall enjoyable and the service - while limited as it was buffet service - was good and responsive when you asked for something.
Jamille
Never got to eat here because no one would stop and to bring me to a table. So many employees walked by, and just looked at me, but wouldn't stop to help. Super weird. I waited for 5 minutes stopping people for a table and then gave up.
It would have been nice to have a heads up the restaurant was closed for renovations, and we had to have dinner in their bar area. Food was not good, but their cocktails were great.
Victor
My wife and I enjoyed the Chef's special during restaurants week. The ambiance was great for a night out without the kids. The cocktails, appetizers to main course, and dessert were excellent. The service was perfect - attentiveness was spot on as was the food and cocktails. I highly recommend The Pyramid and will definitely return.
Emily
Walked in and all the lights were off and not one staff member anywhere. Keep in mind, this was 7 pm on a Saturday night. One couple was all alone eating in the dark. We turned around and left.
jason
Server rarely came by our table. I had a New York strip and it was just ok. Quality of the meat was not great, but was cooked med rare as I requested. Mashed pots and broccoli was good. Drinks were good. Expected more from a Fairmont Hotel
Opentable Diner
Was there for breakfast. Very few customers. Service was terrible. Had to ask twice for coffee service. Had to chase an employee into their back room to get someone to take our payment. Furniture looked terrible - lots of wear and tear. I was embarrassed that I had recommended this place for a business meeting. Never again.
Was 3x the advertised price, they never stated there was a prefixed menu. Service was slow and food arrived slow. We had to ask for a drink we ordered several times. Do not recommend
Advertised as prix fixed, was 3 times the advertised price. Will not be going back. Food was okay, service was poor
They are a good place just very expensive and a bit annoying for its service. Valentine is 125 per person. Gratuity is 18% Service charge is 20% My bill came out to $357
They did not honor my opentable reservation, saying it would be unfair to the walk-ups who were already waiting, and instead made us wait 40 minutes for a table...even though we had a reservation.
The food is of high quality and prepared as you request. They seem to share problems with adequate staffing as do many others. A good choice nonetheless unless you are time-constrained
The restaurant cancelled their Christmas brunch that I had booked but didn't let me know. The service was great.
This restaurant had so many mixed reviews was not sure what to expect but ate here for breakfast and dinner and both were very good. Come before 6pm for Happy Hour and half priced drinks. Wings for dinner and chilaquiles for breakfast were exceptionally good.
Menu is the same as room service menu which is poor with limited selection. We had the half chicken with burrata salad. The chicken was very dry. We didn't like the seasonings. Overall, a very disappointing experience and poor value for the money.
Overall what you would expect from a holiday buffet. The food was of good quality and flavourful however it was not hot - a common issue with this type of dining. Overall enjoyable and the service - while limited as it was buffet service - was good and responsive when you asked for something.
Never got to eat here because no one would stop and to bring me to a table. So many employees walked by, and just looked at me, but wouldn't stop to help. Super weird. I waited for 5 minutes stopping people for a table and then gave up.
Restaurantji Recommends
It would have been nice to have a heads up the restaurant was closed for renovations, and we had to have dinner in their bar area. Food was not good, but their cocktails were great.
My wife and I enjoyed the Chef's special during restaurants week. The ambiance was great for a night out without the kids. The cocktails, appetizers to main course, and dessert were excellent. The service was perfect - attentiveness was spot on as was the food and cocktails. I highly recommend The Pyramid and will definitely return.
Walked in and all the lights were off and not one staff member anywhere. Keep in mind, this was 7 pm on a Saturday night. One couple was all alone eating in the dark. We turned around and left.
Server rarely came by our table. I had a New York strip and it was just ok. Quality of the meat was not great, but was cooked med rare as I requested. Mashed pots and broccoli was good. Drinks were good. Expected more from a Fairmont Hotel
Was there for breakfast. Very few customers. Service was terrible. Had to ask twice for coffee service. Had to chase an employee into their back room to get someone to take our payment. Furniture looked terrible - lots of wear and tear. I was embarrassed that I had recommended this place for a business meeting. Never again.
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