Got home and my kids happy meal is missing the whole cheeseburger!! Answer your phones!!!
Atmosphere: 1
Food: 1
Service: 1
valentina Salazar
A nice experience and speed. Good customer service ?Parking: It is a spacious placeKid-friendliness: It's small but it's adequateWheelchair accessibility: YEAH
Atmosphere: 5
Food: 5
Service: 5
Ashley Nichole
Stopped here for dinner with my 4 kiddos last night at about 6:05-6:10pm. The young Black girl taking my order through the drive thru immediately had an attitude although I did nothing to warrant her having one. I ordered a quarter pounder with cheese and asked for the regular bun instead of the sesame bun. She told me to hold on bc she don't think they can do that. After silence for about a minute (which is long in a drive thru) I went ahead and told her how the employees usually code it, since I get it all of the time. She didn't acknowledgement me, it just popped up on the screen correctly. This is when the smart mouth and attitude started. I informed her that I had my survey code from my receipt which would allow me to bogo free sandwich. She asked me to pull up and show her the receipt. Soon as I handed them to her, she says loud enough for my young children to hear, "These receipts are old as HELL!" (They're literally from last week.)She then grabs the manager and tell her the receipts are old, again they're not. There's not even an expiration date for the deal. She then tells me that they won't take the receipts because I didn't get them from this location. That there's a rule stating you have to use the receipt deal at the location you got it from. I asked for the manager and the Black girl rolls her eyes and says that was the manager I just talking to. I said okay, I'd like to talk to her. I wanted clarification on why I couldn't use the receipt. I've used the receipt deal many times at different restaurants and this is the only location that tells me I can't use it unless I got it from this location. It doesn't have this stipulation on the receipt so I'm assuming they're making it up. How is a customer supposed to know this "rule" if it isn't available to them anywhere on the coupon? At this point, I asked for the general or store managers contact information. The manager last night claimed her name was Jessica. A short Mexican girl. She refused to give me any sort of contact information for anyone over her. Her reasoning was she's not allowed to give out the store managers name or contact information. After going back and forth with her and trying to understand where this rule was coming from I decided to just order something else because they were refusing to honor the receipt coupon. The Black girl tells me that I can't change my order and that I would be to go back around in the drive thru to change my order. I told her that didn't make sense because she's the one who asked me to pull up because she was struggling to take my order to begin with, plus she wanted to look at my receipt coupon. I never actually got to finish placing my original order. She went on to say that there's people waiting behind me and that their food was getting cold because of me. I spoken to in a condescending tone and I could tell they were enjoying making my visit as complicated as possible. I decided to continue to speak to them with kindness and I went on around and waited on the drive thru again. I will never understand why people agree to do jobs that they really don't want to do. It cost nothing to be kind and courteous. If the manager could've shown me where that "rule" was written on my receipt or anywhere for that matter, I would've understood and moved on but it felt like they were just making it up to give me a hard time for no reason. I know how to deal with ignorant people though so I'll leave this review and start my own investigation to find out who the general manager is myself and relay my experience to them. I never needed you to tell me anything Jessica, it's 2024, of course it's nothing to figure it out. Do better. And Black girl, you're young so you're still learning so I'm going to give you some grace. We're all we got and I was never rude to you. Going forward, be teachable. There's nothing wrong with not knowing everythin
Dewana Martratt
It was hard to understand the person taking my order, didn't get my drink but the lady who brought my lunch out kindly went back in & brought it out.Parking: I had to pull around the building to wait for my order. No other cars were around??
Food: 3
Service: 3
Claudia Garcia
Good place
robanrep
I was in line for like 15 mins in the drive through and no one would take my order....smh, I would like to add today 1/31/2024 I paid for my food and while paying I asked if I could have extra tartar sauce, the Manager, I would think she was she was black, and she tld me that if I wanted extra tarter sauce I would need to go aroung and ask for more. I've asked for tarter sauce before while paying and I was given extra tarater sauce without me having to go around and ask for more.
Lily Ojeda
Please do not eat here I was just there and they have mouses all over the place!!! It nasty!!!!! The girl with a braid used a mop to killed them!!!
valarie nieto
This Mc Donald’s was the most disappointing location yet! Food was disgusting. I couldn’t tolerate to even get through it. Literally wasted $15. Literally! Fry’s were grouse, BURGER WAS COLD! Like what?! Service was poor not even a greeting. Tried calling to let the manager know about my experience with the food, so that hopefully the next person wouldn’t have to go through what I did but nobody answered of course. Please do not waste your money here. Save yourself some time and go to another location.
Atmosphere: 1
Food: 1
Service: 1
Denise O.
The new lady they hired at drive thru with the braids is not polite and does not give you All the food items that you pay for. Went thru the drive thru this morning and she forgot my apple juice and hash brown!! Had the nerve to argue with me about it. Very poor customer service. Please hire customer friendly people!!! I don't know her name or I would say it.'
I would have given them a zero! This is the worst McDonald’s!!! The morning crew sucks, takes them 10 minutes to take your order, but I blame the people over them. I WANT BE STOPPING HERE AGAIN!!!!! THE WORST!!!
Atmosphere: 1
Food: 1
Service: 1
Mark Pinilla
Have consistently forgotten our order, gone through the drive thru for online pick up. Always pushing us to the curb side then forgetting the order altogether. Once ordered an ice cream that I never received or never got refunded. This branch is awful, find another!
Atmosphere: 1
Food: 2
Service: 1
Pecan Truffles
The drive-thru offers limited English options. I repeated my order at least 4 times. The woman on the window looks like she just woke up. Garbage for service... ended up driving off! All I wanted was ice coffee. :-
Atmosphere: 1
Service: 1
Chris Putt
On a regular basis, they don't have menu items, especially ice cream
Atmosphere: 3
Food: 4
Service: 3
Hannah T
If you order from your phone you will be waiting curbside for 20 minutes
Best Colombian
Atmosphere: 5
Food: 4
Service: 5
Got home and my kids happy meal is missing the whole cheeseburger!! Answer your phones!!!
Atmosphere: 1
Food: 1
Service: 1
A nice experience and speed. Good customer service ?Parking: It is a spacious placeKid-friendliness: It's small but it's adequateWheelchair accessibility: YEAH
Atmosphere: 5
Food: 5
Service: 5
Stopped here for dinner with my 4 kiddos last night at about 6:05-6:10pm. The young Black girl taking my order through the drive thru immediately had an attitude although I did nothing to warrant her having one. I ordered a quarter pounder with cheese and asked for the regular bun instead of the sesame bun. She told me to hold on bc she don't think they can do that. After silence for about a minute (which is long in a drive thru) I went ahead and told her how the employees usually code it, since I get it all of the time. She didn't acknowledgement me, it just popped up on the screen correctly. This is when the smart mouth and attitude started. I informed her that I had my survey code from my receipt which would allow me to bogo free sandwich. She asked me to pull up and show her the receipt. Soon as I handed them to her, she says loud enough for my young children to hear, "These receipts are old as HELL!" (They're literally from last week.)She then grabs the manager and tell her the receipts are old, again they're not. There's not even an expiration date for the deal. She then tells me that they won't take the receipts because I didn't get them from this location. That there's a rule stating you have to use the receipt deal at the location you got it from. I asked for the manager and the Black girl rolls her eyes and says that was the manager I just talking to. I said okay, I'd like to talk to her. I wanted clarification on why I couldn't use the receipt. I've used the receipt deal many times at different restaurants and this is the only location that tells me I can't use it unless I got it from this location. It doesn't have this stipulation on the receipt so I'm assuming they're making it up. How is a customer supposed to know this "rule" if it isn't available to them anywhere on the coupon? At this point, I asked for the general or store managers contact information. The manager last night claimed her name was Jessica. A short Mexican girl. She refused to give me any sort of contact information for anyone over her. Her reasoning was she's not allowed to give out the store managers name or contact information. After going back and forth with her and trying to understand where this rule was coming from I decided to just order something else because they were refusing to honor the receipt coupon. The Black girl tells me that I can't change my order and that I would be to go back around in the drive thru to change my order. I told her that didn't make sense because she's the one who asked me to pull up because she was struggling to take my order to begin with, plus she wanted to look at my receipt coupon. I never actually got to finish placing my original order. She went on to say that there's people waiting behind me and that their food was getting cold because of me. I spoken to in a condescending tone and I could tell they were enjoying making my visit as complicated as possible. I decided to continue to speak to them with kindness and I went on around and waited on the drive thru again. I will never understand why people agree to do jobs that they really don't want to do. It cost nothing to be kind and courteous. If the manager could've shown me where that "rule" was written on my receipt or anywhere for that matter, I would've understood and moved on but it felt like they were just making it up to give me a hard time for no reason. I know how to deal with ignorant people though so I'll leave this review and start my own investigation to find out who the general manager is myself and relay my experience to them. I never needed you to tell me anything Jessica, it's 2024, of course it's nothing to figure it out. Do better. And Black girl, you're young so you're still learning so I'm going to give you some grace. We're all we got and I was never rude to you. Going forward, be teachable. There's nothing wrong with not knowing everythin
It was hard to understand the person taking my order, didn't get my drink but the lady who brought my lunch out kindly went back in & brought it out.Parking: I had to pull around the building to wait for my order. No other cars were around??
Food: 3
Service: 3
Good place
I was in line for like 15 mins in the drive through and no one would take my order....smh, I would like to add today 1/31/2024 I paid for my food and while paying I asked if I could have extra tartar sauce, the Manager, I would think she was she was black, and she tld me that if I wanted extra tarter sauce I would need to go aroung and ask for more. I've asked for tarter sauce before while paying and I was given extra tarater sauce without me having to go around and ask for more.
Please do not eat here I was just there and they have mouses all over the place!!! It nasty!!!!! The girl with a braid used a mop to killed them!!!
This Mc Donald’s was the most disappointing location yet! Food was disgusting. I couldn’t tolerate to even get through it. Literally wasted $15. Literally! Fry’s were grouse, BURGER WAS COLD! Like what?! Service was poor not even a greeting. Tried calling to let the manager know about my experience with the food, so that hopefully the next person wouldn’t have to go through what I did but nobody answered of course. Please do not waste your money here. Save yourself some time and go to another location.
Atmosphere: 1
Food: 1
Service: 1
The new lady they hired at drive thru with the braids is not polite and does not give you All the food items that you pay for. Went thru the drive thru this morning and she forgot my apple juice and hash brown!! Had the nerve to argue with me about it. Very poor customer service. Please hire customer friendly people!!! I don't know her name or I would say it.'
Restaurantji Recommends
I would have given them a zero! This is the worst McDonald’s!!! The morning crew sucks, takes them 10 minutes to take your order, but I blame the people over them. I WANT BE STOPPING HERE AGAIN!!!!! THE WORST!!!
Atmosphere: 1
Food: 1
Service: 1
Have consistently forgotten our order, gone through the drive thru for online pick up. Always pushing us to the curb side then forgetting the order altogether. Once ordered an ice cream that I never received or never got refunded. This branch is awful, find another!
Atmosphere: 1
Food: 2
Service: 1
The drive-thru offers limited English options. I repeated my order at least 4 times. The woman on the window looks like she just woke up. Garbage for service... ended up driving off! All I wanted was ice coffee. :-
Atmosphere: 1
Service: 1
On a regular basis, they don't have menu items, especially ice cream
Atmosphere: 3
Food: 4
Service: 3
If you order from your phone you will be waiting curbside for 20 minutes