I’ve eaten at Meso Maya a few times, and it was always delicious with great service.
We had an event at their downtown Dallas location and an issue came up. Their manager, staff, and servers were truly above and beyond!
Mark
Amazing food, service is a little slow to start but once you order it's great from there
Benson Eapen
We used to love Meso Maya and proudly brought friends and family here often. Unfortunately, since the pandemic, this restaurant has taken a serious nosedive in both service and hospitality.
Tonight’s experience was the final straw.
We were seated and asked twice for a high chair, yet one never arrived until we asked a second waiter—20 minutes later. We ordered drinks and an appetizer (ceviche) for my father-in-law. The drinks took about 15 minutes to arrive, and the appetizer never came—until our main dishes were served. My father-in-law had to personally walk to the manager to get it.
We ordered three more drinks mid-meal, which never arrived. We finished our food and still no drinks. I went to the bar and told the waiter to cancel them and just bring the check. Five minutes later, the manager brought the drinks—without an apology. We didn’t even touch them, but they were still charged on the bill. No effort was made to correct it.
The most frustrating part? The manager never apologized, not during the meal or as we left. I had to approach him just to express how poorly run this location has become. We’ve given this place multiple chances—at least 10 visits in the last couple of years—and each time it’s gotten worse: burnt food, delayed service, disorganized staff.
Tonight, there were at least 13 waiters on the floor, yet the place wasn’t even busy. I watched multiple staff members sitting with friends in booths instead of serving tables. Where is the management? What exactly is the manager doing to ensure quality and professionalism? From what we’ve seen, nothing.
On a previous visit, I had a reservation confirmed a month in advance. When we arrived, they had no table for us and sat us outside in the rain. Again—no apology, no solution.
This restaurant has no clear systems in place, and leadership is nonexistent. Sadly, we will never return. If you’re looking for slow service, poorly managed staff, and burnt food, Meso Maya is the perfect place to ruin your evening.
Cyrus Rua
Wonderful, authentic Mexican fare. The staff is attentive and friendly. We always make this the end of our day after a visit to the Perot Museum, and it never disappoints.
Beautiful Hair McKinney
Always good food and drinks! Pozole verde is my favorite.
Sally Mills-Wright
Food is always great and so is the service.
Brian Payne
Absolutely amazing. From the service to the food. The carne Asada Steak dinner was SOOOOO GOOOD. The server Andrea A. Was absolutely amazing
Christopher Johnson
So, I order the lunch special. My date ordered enchiladas. I had told my server, I wanted my ribeye taco med rare. When the food came out, my dates food came out perfect. My food, on the other hand was almost perfect. Ribeye taco was well done. Not what I asked for. We came to have lunch before the show I had purchase tickests at the perot museum. So when I told her that the taco was made wrong, and I didn't have time for them to remake it, since the food took a while for it to come out, I didn't want to chance missing the show I purchased tickets, for a single taco. Thinking they'll just comp partial or the meal or just the taco. Upcharged $3.50 to make the taco into a ribeye taco. The server said nothing they can do about it. Said her manager made that call since I didn't want give the taco back for them to fix. Food was great. Poor customer service.
Nain Ramirez
Really good food and service. Plus beautiful restrooms.
We had dinner here because it was a well recommended place. Honestly, the food had no flavor at all. The meat in the pozole tasted old. They barely served carnitas on my plate and, again, flavorless. I'm disappointed because due to all the ratings and reviews, we had high expectations. However the service was good, they were very friendly and educated.
Jonathan Hoddinott
I stopped in while walking around Dallas for a quick lunch. Sitting at the bar was a great experience. Alo was welcoming and mixed up a fantastic Avocado Margarita. For lunch I was recommended the Shrimp Ceviche and it was wonderful.
Looking forward to coming back and sampling more of the menu.
Bryan Menell
Absolutely delicious in every way. The drinks, the food, the service all of it was amazing. There is so much Tex Mex in Texas that it's sometimes hard to find good Mexican food. We sat at the bar and had drinks and the full menu was available to us. Everything we ordered was delicious. I wish we had one of these in my home town!
renegadegeeK
Really glad I was invited to join friends here for lunch as the dishes here are prepared w excellent ingredients and thoughtful combinations of flavors while still honoring some of the timeless aspects in favorites we crave in authentic Mex-mex alongside more modern Tex-Mex creations we’ve come to love. Friendly laid back service in an easygoing no frills space that is warm and comfortable. Can’t wait to get back and explore some more!
brian walker
The food was ok. It came out fresh and hot. Service was on point the margarita had a kick not to bad. Not really my kinda of mexican food.
I’ve eaten at Meso Maya a few times, and it was always delicious with great service. We had an event at their downtown Dallas location and an issue came up. Their manager, staff, and servers were truly above and beyond!
Amazing food, service is a little slow to start but once you order it's great from there
We used to love Meso Maya and proudly brought friends and family here often. Unfortunately, since the pandemic, this restaurant has taken a serious nosedive in both service and hospitality.
Tonight’s experience was the final straw.
We were seated and asked twice for a high chair, yet one never arrived until we asked a second waiter—20 minutes later. We ordered drinks and an appetizer (ceviche) for my father-in-law. The drinks took about 15 minutes to arrive, and the appetizer never came—until our main dishes were served. My father-in-law had to personally walk to the manager to get it.
We ordered three more drinks mid-meal, which never arrived. We finished our food and still no drinks. I went to the bar and told the waiter to cancel them and just bring the check. Five minutes later, the manager brought the drinks—without an apology. We didn’t even touch them, but they were still charged on the bill. No effort was made to correct it.
The most frustrating part? The manager never apologized, not during the meal or as we left. I had to approach him just to express how poorly run this location has become. We’ve given this place multiple chances—at least 10 visits in the last couple of years—and each time it’s gotten worse: burnt food, delayed service, disorganized staff.
Tonight, there were at least 13 waiters on the floor, yet the place wasn’t even busy. I watched multiple staff members sitting with friends in booths instead of serving tables. Where is the management? What exactly is the manager doing to ensure quality and professionalism? From what we’ve seen, nothing.
On a previous visit, I had a reservation confirmed a month in advance. When we arrived, they had no table for us and sat us outside in the rain. Again—no apology, no solution.
This restaurant has no clear systems in place, and leadership is nonexistent. Sadly, we will never return. If you’re looking for slow service, poorly managed staff, and burnt food, Meso Maya is the perfect place to ruin your evening.
Wonderful, authentic Mexican fare. The staff is attentive and friendly. We always make this the end of our day after a visit to the Perot Museum, and it never disappoints.
Always good food and drinks! Pozole verde is my favorite.
Food is always great and so is the service.
Absolutely amazing. From the service to the food. The carne Asada Steak dinner was SOOOOO GOOOD. The server Andrea A. Was absolutely amazing
So, I order the lunch special. My date ordered enchiladas. I had told my server, I wanted my ribeye taco med rare. When the food came out, my dates food came out perfect. My food, on the other hand was almost perfect. Ribeye taco was well done. Not what I asked for. We came to have lunch before the show I had purchase tickests at the perot museum. So when I told her that the taco was made wrong, and I didn't have time for them to remake it, since the food took a while for it to come out, I didn't want to chance missing the show I purchased tickets, for a single taco. Thinking they'll just comp partial or the meal or just the taco. Upcharged $3.50 to make the taco into a ribeye taco. The server said nothing they can do about it. Said her manager made that call since I didn't want give the taco back for them to fix.
Food was great. Poor customer service.
Really good food and service.
Plus beautiful restrooms.
Definitely will be back. Food was amazing!
Restaurantji Recommends
We had dinner here because it was a well recommended place. Honestly, the food had no flavor at all. The meat in the pozole tasted old. They barely served carnitas on my plate and, again, flavorless. I'm disappointed because due to all the ratings and reviews, we had high expectations. However the service was good, they were very friendly and educated.
I stopped in while walking around Dallas for a quick lunch. Sitting at the bar was a great experience. Alo was welcoming and mixed up a fantastic Avocado Margarita. For lunch I was recommended the Shrimp Ceviche and it was wonderful.
Looking forward to coming back and sampling more of the menu.
Absolutely delicious in every way. The drinks, the food, the service all of it was amazing. There is so much Tex Mex in Texas that it's sometimes hard to find good Mexican food. We sat at the bar and had drinks and the full menu was available to us. Everything we ordered was delicious. I wish we had one of these in my home town!
Really glad I was invited to join friends here for lunch as the dishes here are prepared w excellent ingredients and thoughtful combinations of flavors while still honoring some of the timeless aspects in favorites we crave in authentic Mex-mex alongside more modern Tex-Mex creations we’ve come to love. Friendly laid back service in an easygoing no frills space that is warm and comfortable. Can’t wait to get back and explore some more!
The food was ok. It came out fresh and hot. Service was on point the margarita had a kick not to bad. Not really my kinda of mexican food.
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