Panaderia La Hacienda

If I could give zero stars I would. Me and my girlfriend saw this place and thought “oh a sweet treat would be nice.” We entered, we were not greeted. It took about 20 minutes for the owner to come out and say anything she just stared at us. We saw what we wanted and asked for the prices it seemed like she did not want to be here when she gave us her respond with a side of attitude. I had asked if we did something wrong. She just kept eyeing us down. Finally my girlfriend said something because it was upsetting her and she said “I don’t serve your kind.” We both looked at one another in disbelief. I don’t understand how people can be so rude. I was waiting to be called a slur after that but we just left. I would not recommend this place if you are just going to go in and just get attitude for being yourself.

Atmosphere: 1

Food: 1

Service: 1

Horrible owner, i asked if she offered any gluten free options since my mom is allergic to gluten and she told me she doesn’t want people like her eating her cakes and how she wishes anyone with gluten allergies would disappear from the face of the earth

Atmosphere: 1

Food: 1

Service: 1

Owner is very rude, even outside the bakery

Atmosphere: 1

Service: 1

Went there last week and there was a nasty bundle of hair on my food. Asked for a refund and the manager gave me a problem. SAVE YOUR MONEY!!

Atmosphere: 3

Food: 1

Service: 1

Totally terrible service and attention is the worst

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Birthday Cake

Don’t buy bread from here the owner is extremely rude and the bread is old.

Atmosphere: 1

Food: 1

Service: 1

The manager is extremely rude and everything is overpriced. A small cake we ordered turned out to be over 100 dollars and the manager didn’t include the figures we PAID EXTRA for and said she couldn’t do anything about it and to figure it out. She is extremely unprofessional and has a condescending tone. No longer supporting this business, every time we have tried to order from her something always goes wrong and she refuses to fix it.

Atmosphere: 1

Food: 1

Service: 1

The attitude of this lady is what will set her business back. Karmas a 🌚

Atmosphere: 1

Food: 1

Service: 1

I bought sweet bread on Saturday and it was dry, hard and expensive compared to better bread

Atmosphere: 1

Food: 1

This place deserves zero stars, the customer service is HORRIBLE, the attitude of the manager is rude and arrogant, plus the bread is mediocre, make no mistake, the customers are doing you a favor by going to this place and not the other way around, everything seems to you wrong when asking her, or requesting something, in addition to wanting to charge her for the bags or napkins, totally negative if she is the owner, every customer deserves respect and if she is an employee, she needs education

Best $20 I’ve spent, true authentic pastries the pineapple empanadas are to die for !The owner was super welcoming made we feel apart of the family, has something for everyone !

Atmosphere: 5

Food: 5

Service: 5

Excellent service, the owner is super nice & prices are very affordable. The bread is so fresh and yummy & the cakes are beautiful! Definitely will be a frequent customer !

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wedding Cake, Unicorn Cake, Birthday Cake, Empanada De Queso

Avoid this bakery at all costs! The owner of the bakery had a bad attitude from the start, and when I asked how much the bread was (using company funds), she told me the price. I had an unexpected issue and accidentally knocked over a tray of bread. As I was ready to pay she then accused me of intentionally throwing the bread when I accidentally dropped it. She only charged me for 6 pieces, but her condescending tone and repeated accusations were unacceptable. When I tried to explain it was an accident. She gestured towards her “no service” poster as I said, “That's fine, you can refuse service, but please refund my money and I'll go elsewhere.” She then threatened to call the police. I replied, “Go ahead and call the police.” She put the phone down . She claimed that my accidentally knocking over the tray was putting her business at risk, and she was charging me $6 for the “damaged”bread. I pointed out that this was not a valid reason for her business to be in jeopardy. She then mentioned having cameras, but I clarified that the issue was not about the cameras or the money , I have no problem paying the damaged, but rather the way she was accusing me of intentionally throwing the bread, using her own words against her. That I wanted to make it clear that the incident was an accident, not intentional. As I was leaving, she threatened that if I came back and knocked over the bread again, she would charge me for everything. I assured her that there wouldn't be a next time and that our company will no longer be patronizing this bakery twice a week. If she threatens to call the cops on someone again, she should be aware that I have relatives who are familiar with the Dallas PD in this area. Dealing with such a toxic and uncooperative owner isn't worth the emotional energy.*** I left the bakery after paying a total of $20 in cash, but I only received 9 pieces of bread. I'm certain she overcharged me by more than just $6, as the damage was only a few pieces of bread.

Atmosphere: 1

Food: 1

Service: 1

The cakes are very

Atmosphere: 5

Food: 5

Service: 5

The bread and cake have great taste and are quite affordable unfortunately we have had bad experiences regarding the decorations. We asked for a mario cake that came with figures and when we went to pick it up the figurines weren’t there nor the owner. The cashier that was there was new so she got on the phone with the manager and was told “figure it out how you can”. The whole experience was very unprofessional and we had even clarified throughout the week what cake we wanted since when we ordered it there had been a mix up upon their side.