Love this location and the service. What a friendly staff. 😊
Atmosphere: 5
Food: 5
Service: 5
Siri MarineLife
We were greeted right when we came in. The staff was super friendly and when are food tasted amazing. Only problem was our food seemed a bit cold but we brushed it off and finished our meal. We let them know so they could improve for next time and they were so kind and offered us a new meal and we told them to not worry about it and insisted on giving us something because they were terribly sorry so we got a cranberry orange slice which also tasted great. An amazing place truly and we will be coming again!
Atmosphere: 5
Food: 4
Service: 5
Keith Milton
Justin gave great service and recommended the Chipotle Chicken Avocado sandwich. Great choice.
Atmosphere: 5
Food: 5
Service: 5
melissa Dearman
The freshest sandwich I have ever had a panera!
Food: 5
Shelia Lanier
I always like eating in. I was shocked by the kindness of the staff to the homeless that come in to charge their phones, etc. They spoke by way of nodding, payed for their drinks and stayed to themselves. I thought it was so kind and heartfelt for people mostly by no fault of their own find themselves without a place to live temporarily. I enjoyed my food with my grand, a friend and we left saying it was a great place to meet. The food was definitely on point as usual. I love the seasonal squash soup with pumpkin seeds on top...
Atmosphere: 5
Food: 5
Service: 5
J P
Horrible service.
We went there New Year’s Eve because we were traveling and placed two orders to go. I usually have great experiences with Panera, but not this location. How did they manage to mess up BOTH ORDERS?! Missing a $4 something dollar cookie on one order - plus the other cookie In the other order was hard as rock and not even worth chewing. The bread on both the sandwiches also was hard and on top of that the sweet ice tea instead was non sweet. I mean I get they maybe wanted to close early and get out of there, but it wasn’t something you want to experience when traveling on the road. When I called back no one answered Advise : stay away from THIS LOCATION.
Canasia Backrien
I don’t typically leave reviews unless I have an extraordinary experience. Having great customer service is rare these days. But the person that I encountered in the drive-through has exceeded all of my expectations concerning customer care and kindness. Jerry is the type of employee that I wish all food service companies would replicate. He understands the way you treat a customer can have such a profound impact that it affects how often the customer chooses to revisit the store. His positivity, patience, knowledge and personal suggestions are exactly what people need in a world where everyone is moving too fast. This man needs to be in upper management. If I had cash on me, I would have left him a huge tip. Thank you Jerry for making my day! I’ll be back at this location because of you. Many blessings!
Food: 5
Jorge Kim
I really like Panera Bread — the food is great and the quality is always consistent. However, the drive-through experience could be much better.
When a customer places an order at the drive-through that takes longer to prepare, the staff should ask them to pull ahead or wait in a designated spot outside the main car line. Instead, they often keep the car at the window, which blocks everyone behind them.
This becomes especially frustrating for customers who already placed their order online and are only there to pick it up. They end up stuck behind a long wait for someone else’s order to be prepared.
For example, today I had to wait more than 10 minutes to pick up my already prepared order simply because the car in front of me was waiting for their food to be ready.
The food is good, but the drive-through organization really needs improvement.
Atmosphere: 4
Food: 5
Service: 2
I D
It was my first time having Panera and I was lucky enough to have the manager (Varrick) be the one helping me, who was sooo sweet and patient, giving me suggestions on what to get when I asked questions and even offering me a sample when I was split between 2 options. It really brightened my day to see how easily he seemed to carry his spirit. Thank you!
Atmosphere: 5
Food: 4
Service: 5
Ana Alvarez
I had the best customer experience today thank you to Mathew. From the moment I entered the drive through, Mathew offered me different options based on what I ordered. Mathew made sure I wasn’t missing a drink or a sweet treat and offered all of this in the least pushy way possible. His kindness followed at the drive through window and I really hope he is recognized for his excellent customer service skills!
grilled cheese was disgusting, otherwise its a typical panera bread.
Atmosphere: 5
Food: 3
Service: 5
cBuch1300
I live close to this Panera Bread on Harry Hines near parkland hospital. And every time I go I tell myself I'm done. This will be the last time I come here. I ordered a chicken ranch salad. There was not any chicken. It had some type of berries. And nuts. Chickpeas and it looked very thrown together. I most definitely will not be eating here again.
Jeremy Vanpelt
Had a great stop at this panera today.
Delicious food. Yummy drink. I dont know how they can afford this unlimited sips club thing.
Atmosphere: 5
Food: 5
Service: 5
Jordin Brown
I had an amazing experience thanks to Jerry at Panera Bread on harry hines! From the moment I walked in, Jerry was extremely kind, welcoming, and attentive. They went above and beyond to make sure everything felt right — from double-checking my order to making sure I was comfortable while waiting. The food came out super fast and fresh, and Jerry’s positive energy truly made the visit stand out.
It’s rare to find someone who genuinely cares about the customer experience, but Jerry definitely does. Highly recommend stopping by — and if Jerry is there, expect top-tier service!
Atmosphere: 5
Food: 5
Service: 5
William J
Unfortunately, this location has a number of non-customers hanging around. At least they aren't aggressively panhandling.
Love this location and the service. What a friendly staff. 😊
Atmosphere: 5
Food: 5
Service: 5
We were greeted right when we came in. The staff was super friendly and when are food tasted amazing. Only problem was our food seemed a bit cold but we brushed it off and finished our meal. We let them know so they could improve for next time and they were so kind and offered us a new meal and we told them to not worry about it and insisted on giving us something because they were terribly sorry so we got a cranberry orange slice which also tasted great. An amazing place truly and we will be coming again!
Atmosphere: 5
Food: 4
Service: 5
Justin gave great service and recommended the Chipotle Chicken Avocado sandwich. Great choice.
Atmosphere: 5
Food: 5
Service: 5
The freshest sandwich I have ever had a panera!
Food: 5
I always like eating in. I was shocked by the kindness of the staff to the homeless that come in to charge their phones, etc. They spoke by way of nodding, payed for their drinks and stayed to themselves. I thought it was so kind and heartfelt for people mostly by no fault of their own find themselves without a place to live temporarily. I enjoyed my food with my grand, a friend and we left saying it was a great place to meet. The food was definitely on point as usual. I love the seasonal squash soup with pumpkin seeds on top...
Atmosphere: 5
Food: 5
Service: 5
Horrible service.
We went there New Year’s Eve because we were traveling and placed two orders to go.
I usually have great experiences with Panera, but not this location. How did they manage to mess up BOTH ORDERS?! Missing a $4 something dollar cookie on one order - plus the other cookie In the other order was hard as rock and not even worth chewing.
The bread on both the sandwiches also was hard and on top of that the sweet ice tea instead was non sweet.
I mean I get they maybe wanted to close early and get out of there, but it wasn’t something you want to experience when traveling on the road.
When I called back no one answered
Advise : stay away from THIS LOCATION.
I don’t typically leave reviews unless I have an extraordinary experience. Having great customer service is rare these days. But the person that I encountered in the drive-through has exceeded all of my expectations concerning customer care and kindness. Jerry is the type of employee that I wish all food service companies would replicate. He understands the way you treat a customer can have such a profound impact that it affects how often the customer chooses to revisit the store. His positivity, patience, knowledge and personal suggestions are exactly what people need in a world where everyone is moving too fast. This man needs to be in upper management. If I had cash on me, I would have left him a huge tip. Thank you Jerry for making my day! I’ll be back at this location because of you. Many blessings!
Food: 5
I really like Panera Bread — the food is great and the quality is always consistent.
However, the drive-through experience could be much better.
When a customer places an order at the drive-through that takes longer to prepare, the staff should ask them to pull ahead or wait in a designated spot outside the main car line. Instead, they often keep the car at the window, which blocks everyone behind them.
This becomes especially frustrating for customers who already placed their order online and are only there to pick it up. They end up stuck behind a long wait for someone else’s order to be prepared.
For example, today I had to wait more than 10 minutes to pick up my already prepared order simply because the car in front of me was waiting for their food to be ready.
The food is good, but the drive-through organization really needs improvement.
Atmosphere: 4
Food: 5
Service: 2
It was my first time having Panera and I was lucky enough to have the manager (Varrick) be the one helping me, who was sooo sweet and patient, giving me suggestions on what to get when I asked questions and even offering me a sample when I was split between 2 options. It really brightened my day to see how easily he seemed to carry his spirit. Thank you!
Atmosphere: 5
Food: 4
Service: 5
I had the best customer experience today thank you to Mathew. From the moment I entered the drive through, Mathew offered me different options based on what I ordered. Mathew made sure I wasn’t missing a drink or a sweet treat and offered all of this in the least pushy way possible. His kindness followed at the drive through window and I really hope he is recognized for his excellent customer service skills!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
grilled cheese was disgusting, otherwise its a typical panera bread.
Atmosphere: 5
Food: 3
Service: 5
I live close to this Panera Bread on Harry Hines near parkland hospital. And every time I go I tell myself I'm done. This will be the last time I come here. I ordered a chicken ranch salad. There was not any chicken. It had some type of berries. And nuts. Chickpeas and it looked very thrown together. I most definitely will not be eating here again.
Had a great stop at this panera today.
Delicious food. Yummy drink. I dont know how they can afford this unlimited sips club thing.
Atmosphere: 5
Food: 5
Service: 5
I had an amazing experience thanks to Jerry at Panera Bread on harry hines! From the moment I walked in, Jerry was extremely kind, welcoming, and attentive. They went above and beyond to make sure everything felt right — from double-checking my order to making sure I was comfortable while waiting. The food came out super fast and fresh, and Jerry’s positive energy truly made the visit stand out.
It’s rare to find someone who genuinely cares about the customer experience, but Jerry definitely does. Highly recommend stopping by — and if Jerry is there, expect top-tier service!
Atmosphere: 5
Food: 5
Service: 5
Unfortunately, this location has a number of non-customers hanging around. At least they aren't aggressively panhandling.
Atmosphere: 3
Food: 5
Service: 5
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