Keep on hanging up on me on the phone never pick up never answer horrible service
Atmosphere: 1
Service: 1
Andrew Johnson
The pizza here is always great any
Atmosphere: 5
Food: 5
Service: 5
Luis Lopez
Cheese crust is the best
Atmosphere: 5
Food: 5
Service: 5
John Smith
Great food
Atmosphere: 5
Food: 5
Service: 5
Julie Nguyen
Horrible service. Just ordered my pizza and they gave me thin crust, and it was hard. I couldn’t even eat it. So disappointed never ordering from here again.
Atmosphere: 1
Food: 1
Service: 1
Tod Gibbs
Worst pizza I’ve ever had. Ordered a pan pizza, got what seems more the classic crust. The pizza was visually burnt with crust brown and tasted burnt. Couldn’t eat it and tossed it out. Not sure what’s happening with Pizza Hut, but this was horrible. Won’t order from them again!
Food: 1
Service: 3
Christa Mason
I ordered from this location twice and experienced poor delivery service both times. I will not be ordering again.
Let's be clear: I want to believe that it was the reason for the Super Bowl to be held, but the service was terrible, they lost my order, it didn't appear, I was there for 30 minutes and the poor cashier didn't prepare her or didn't train her as she should, the poor thing was just hiding until the manager came out to apologize...and what can I tell you!!! If I had known, I'd go to dominoes or I'd lost Little Cicar. Comment as a consumer, much to improve in customer service.
Atmosphere: 2
Food: 5
Service: 1
C C
Very rude manager. I called 2 minutes after making an order and they couldn't make it light sauce because after two minutes the order was done.
Atmosphere: 1
Food: 1
Service: 1
Alexander Grant
I ordered a pizza from Pizza Hut in Dallas, Texas, at the 9753 Webb Chapel Rd #300 location. Unfortunately, when the pizza was delivered, it appeared to have been dropped during the delivery process prior to my receipt of the item. I immediately contacted the store and spoke with Ana Vargas, the shift manager on duty on 12/7/2024. After sending a photo of the pizza, I was informed by the manager that the pizza “looked completely fine” and she refused to offer a replacement.
I requested for the pizza to be remade and delivered, which seemed like a reasonable resolution. Instead, Ana offered a $10.00 credit for a future order, even though I had already expressed that I wanted the current order corrected. She then told me I could speak to the store manager, Cindy, the next day (12/8/2024).
This experience was highly disappointing. The shift manager’s dismissive attitude and unwillingness to address the issue in a proactive and customer-focused manner reflect poorly on this location’s service standards. I was not asking for anything beyond what I had paid for—a properly prepared pizza delivered in acceptable condition.
I would not recommend ordering from this location if you value quality customer service and respect for your hard-earned money.
Atmosphere: 1
Food: 1
Service: 1
Richard Jones
Okay
Parking: No
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: An Order of Wings, Personal Pan Pizza
Great place very friendly people
Atmosphere: 4
Food: 5
Service: 4
Great food
Atmosphere: 5
Food: 5
Service: 5
Keep on hanging up on me on the phone never pick up never answer horrible service
Atmosphere: 1
Service: 1
The pizza here is always great any
Atmosphere: 5
Food: 5
Service: 5
Cheese crust is the best
Atmosphere: 5
Food: 5
Service: 5
Great food
Atmosphere: 5
Food: 5
Service: 5
Horrible service. Just ordered my pizza and they gave me thin crust, and it was hard. I couldn’t even eat it. So disappointed never ordering from here again.
Atmosphere: 1
Food: 1
Service: 1
Worst pizza I’ve ever had. Ordered a pan pizza, got what seems more the classic crust. The pizza was visually burnt with crust brown and tasted burnt. Couldn’t eat it and tossed it out. Not sure what’s happening with Pizza Hut, but this was horrible. Won’t order from them again!
Food: 1
Service: 3
I ordered from this location twice and experienced poor delivery service both times. I will not be ordering again.
Atmosphere: 1
Food: 3
Service: 1
Stephen Hills
$50
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Let's be clear: I want to believe that it was the reason for the Super Bowl to be held, but the service was terrible, they lost my order, it didn't appear, I was there for 30 minutes and the poor cashier didn't prepare her or didn't train her as she should, the poor thing was just hiding until the manager came out to apologize...and what can I tell you!!! If I had known, I'd go to dominoes or I'd lost Little Cicar. Comment as a consumer, much to improve in customer service.
Atmosphere: 2
Food: 5
Service: 1
Very rude manager. I called 2 minutes after making an order and they couldn't make it light sauce because after two minutes the order was done.
Atmosphere: 1
Food: 1
Service: 1
I ordered a pizza from Pizza Hut in Dallas, Texas, at the 9753 Webb Chapel Rd #300 location. Unfortunately, when the pizza was delivered, it appeared to have been dropped during the delivery process prior to my receipt of the item. I immediately contacted the store and spoke with Ana Vargas, the shift manager on duty on 12/7/2024. After sending a photo of the pizza, I was informed by the manager that the pizza “looked completely fine” and she refused to offer a replacement.
I requested for the pizza to be remade and delivered, which seemed like a reasonable resolution. Instead, Ana offered a $10.00 credit for a future order, even though I had already expressed that I wanted the current order corrected. She then told me I could speak to the store manager, Cindy, the next day (12/8/2024).
This experience was highly disappointing. The shift manager’s dismissive attitude and unwillingness to address the issue in a proactive and customer-focused manner reflect poorly on this location’s service standards. I was not asking for anything beyond what I had paid for—a properly prepared pizza delivered in acceptable condition.
I would not recommend ordering from this location if you value quality customer service and respect for your hard-earned money.
Atmosphere: 1
Food: 1
Service: 1
Okay
Parking: No
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: An Order of Wings, Personal Pan Pizza
The pizza and service are excellent
Atmosphere: 5
Food: 5
Service: 5
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