Manager took my order over the phone and did mistake in my order đ€Šđ» What a clowns
Atmosphere: 1
Food: 1
Service: 1
Chanelle Lake
The pizza was not warm. When i pulled up I saw the work put my pizza in the warmer. It's ridiculous. I want a refund.
Atmosphere: 1
Food: 1
Service: 1
bonjovirocks24
Gross, burned pizza. I ordered LIGHTLY BAKED, DO NOT OVERCOOK & my pizza was still delivered burned. I called to get a refund or replacement and it takes being on hold for 15 minutes, to then being hung up on. Absolutely the worst service, terrible food & a waste of money.
Atmosphere: 1
Food: 1
Service: 1
Ubby C
Oooff.. what happened to this place?? â Poor customer service. If THEY mess up your order donât expect a refund or a replacement as they see at as your problem as soon as they take your money & you step outside their door. If you call & Maria answers I recommend asking for someone else. Coming from a few experiences with her messing up my order & not bothering to replace it. Support a local pizza spot or find a new one, avoid this one. This place needs more attentiveness.
Atmosphere: 2
Food: 1
Service: 1
Isel Cervantes
The girl who answered the phone was short and rude and would talk over me. I donât leave negative reviews, but I was a little upset as the food here isnât that cheap. Maybe she was having a bad day? I donât know.
Atmosphere: 2
Food: 5
Service: 1
Bettey Ross
I ordered online through the app . I ordered this side of fries that I didnât check until I was home . I open the container and this is whatâs in the container. I paid 3.99 for this !!
Food: 1
Service: 1
NiCK
Everything was great quality. First time here, keep it up!
Atmosphere: 5
Food: 5
Service: 5
B T
The kitchen does not pay attention to details. Whenever you select âextra sauceâ for the pizza they interpret it as âno sauceâ. So youâre literally delivered a dry pizza that you canât eat. $23 bucks wasted. Also, I selected pan crust and the crust was almost as flat as thin chat. Itâs awful. You call the business. They wonât answer. You call 3-4 more times and then youâre placed on a hold. Customer service has gone down the drain. Nobody cares they just want your money. Iâll just find a new neighborhood pizza joint that cares about quality instead of scamming you for your money.
Food: 1
Cohen Huntington
What my pizza looked like once it was delivered. ???
The food is very good hot, once it cools it is not good and the attention of the cashier at night is very bad, everyone's attention is very bad, they should be nicer to customers!
Food: 5
Alp Aydar
Ordering through Pizza Hut is useless, just order through Uber or door dash. At least when those guys are late there is a refund or something. There is no benefit to ordering directly from Pizza Hut. My order is half an hour late! And Pizza Hut takes zero responsibility for it. Unacceptable customer service. No offer to make it right what so ever. Won't be ordering again due to lack of taking care of the customer for a delivery that is 30 mins late. I remember when an order wasn't delivered on time that the order was free. I get that we don't live in those days no more but being 30 minutes late with no consequences is not acceptable for the amount of money you charge!
Atmosphere: 1
Food: 1
Service: 1
Daniel Rivera
Nice deals. Great service!
Service: 5
Joyful Frazier
The pizza was great. The person who took my call in order was very nice. This is my pizza spot.
Atmosphere: 5
Food: 5
Service: 5
Anon Custo
I had a disappointing experience with Pizza Hut delivery at 14760 Preston Rd, Dallas, TX 75254. The delivery driver, Patricia Rivera, called me from her personal cell for my address, which should have been provided by the store. She also told me that she could not view the âdelivery instructionsâ that I made. When I asked her to call from the Pizza Hut phone, she became upset, insisting she was âjust doing her job.â Despite me apologizing for any miscommunication, she repeatedly emphasized she was âjust trying to do her jobâ and she hung up abruptly as I was speaking. As a single woman, I prioritize safety and would appreciate clearer, safer, respectful communication from delivery drivers. After speaking with the manager Maria, she was very kind & cancelled my order for me. For future reference, calling from the restaurantâs phone ensures clarity and safety for both parties. I will not use this Pizza Hut location in the future but thank you Maria for your kindness and understanding.
It was sloppy bunched up
Atmosphere: 2
Food: 1
Service: 1
Manager took my order over the phone and did mistake in my order đ€Šđ»
What a clowns
Atmosphere: 1
Food: 1
Service: 1
The pizza was not warm. When i pulled up I saw the work put my pizza in the warmer. It's ridiculous. I want a refund.
Atmosphere: 1
Food: 1
Service: 1
Gross, burned pizza. I ordered LIGHTLY BAKED, DO NOT OVERCOOK & my pizza was still delivered burned. I called to get a refund or replacement and it takes being on hold for 15 minutes, to then being hung up on. Absolutely the worst service, terrible food & a waste of money.
Atmosphere: 1
Food: 1
Service: 1
Oooff.. what happened to this place?? â Poor customer service. If THEY mess up your order donât expect a refund or a replacement as they see at as your problem as soon as they take your money & you step outside their door. If you call & Maria answers I recommend asking for someone else. Coming from a few experiences with her messing up my order & not bothering to replace it. Support a local pizza spot or find a new one, avoid this one. This place needs more attentiveness.
Atmosphere: 2
Food: 1
Service: 1
The girl who answered the phone was short and rude and would talk over me. I donât leave negative reviews, but I was a little upset as the food here isnât that cheap. Maybe she was having a bad day? I donât know.
Atmosphere: 2
Food: 5
Service: 1
I ordered online through the app . I ordered this side of fries that I didnât check until I was home . I open the container and this is whatâs in the container. I paid 3.99 for this !!
Food: 1
Service: 1
Everything was great quality. First time here, keep it up!
Atmosphere: 5
Food: 5
Service: 5
The kitchen does not pay attention to details. Whenever you select âextra sauceâ for the pizza they interpret it as âno sauceâ. So youâre literally delivered a dry pizza that you canât eat. $23 bucks wasted. Also, I selected pan crust and the crust was almost as flat as thin chat. Itâs awful. You call the business. They wonât answer. You call 3-4 more times and then youâre placed on a hold. Customer service has gone down the drain. Nobody cares they just want your money. Iâll just find a new neighborhood pizza joint that cares about quality instead of scamming you for your money.
Food: 1
What my pizza looked like once it was delivered. ???
Restaurantji Recommends
The food is very good hot, once it cools it is not good and the attention of the cashier at night is very bad, everyone's attention is very bad, they should be nicer to customers!
Food: 5
Ordering through Pizza Hut is useless, just order through Uber or door dash. At least when those guys are late there is a refund or something. There is no benefit to ordering directly from Pizza Hut. My order is half an hour late! And Pizza Hut takes zero responsibility for it. Unacceptable customer service. No offer to make it right what so ever. Won't be ordering again due to lack of taking care of the customer for a delivery that is 30 mins late. I remember when an order wasn't delivered on time that the order was free. I get that we don't live in those days no more but being 30 minutes late with no consequences is not acceptable for the amount of money you charge!
Atmosphere: 1
Food: 1
Service: 1
Nice deals. Great service!
Service: 5
The pizza was great. The person who took my call in order was very nice. This is my pizza spot.
Atmosphere: 5
Food: 5
Service: 5
I had a disappointing experience with Pizza Hut delivery at 14760 Preston Rd, Dallas, TX 75254. The delivery driver, Patricia Rivera, called me from her personal cell for my address, which should have been provided by the store. She also told me that she could not view the âdelivery instructionsâ that I made. When I asked her to call from the Pizza Hut phone, she became upset, insisting she was âjust doing her job.â Despite me apologizing for any miscommunication, she repeatedly emphasized she was âjust trying to do her jobâ and she hung up abruptly as I was speaking. As a single woman, I prioritize safety and would appreciate clearer, safer, respectful communication from delivery drivers. After speaking with the manager Maria, she was very kind & cancelled my order for me. For future reference, calling from the restaurantâs phone ensures clarity and safety for both parties. I will not use this Pizza Hut location in the future but thank you Maria for your kindness and understanding.
Atmosphere: 1
Food: 1
Service: 1
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