Had an amazing experience due to Emanuel the cashiers kindness and patience he had a smile on his face the whole time he was absolutely outstanding definitely going again !!
Atmosphere: 5
Food: 5
Service: 5
Dan_hows your day?
Amazing service i love seeing and talking to the people there. Very welcoming especially with Alejandro who's really nice and considerate. Other than the amazing customer service the food is really great!
Atmosphere: 5
Food: 5
Service: 5
sebastian Cuyuch
Ordered some chicken and this guy name Alejandro was the nicest guy ever, it qas pleasure for him to serve me🙏✌️
Atmosphere: 4
Food: 5
Service: 5
Hassan M. Ismail
Pollo Regio East NW Hwy
This location is clean and the staff were awesome! Very friendly, customer centric and knowledgeable. The limes were great and the sauce bar was fresh. No matter what location I go to the Salsa verde is always consistent, delicious and spicy. After the order was placed, the meal came in a box from a warmer I knew this experience wasn’t going to be one to remember. It definitely wasn’t. The chicken lacked flavor, very dry, hard and had no juice at all. The chickens temperature wasn’t hot, the onion was was the same cold and dry. The rice consistency was one of a hockey puck. The grilled jalapeño, French fries and the corn tortillas were the only bright spots of the meal. The fountain drink machine was great as well the Manzanita Sol packed a punch and it wasn’t flat.
Atmosphere: 5
Food: 1
Service: 5
Graciela Garza
Kelly nice
Atmosphere: 5
Food: 5
Service: 5
yorleny
Had a great experience with Emmanuel! He was super helpful and easy to talk to. Great customer service. Thanks for all the help, Emmanuel!
Emmanuel provided great service! Very good food and great people!
Saul Rosas
I had a fantastic experience at Pollo Regio today, all thanks to Emanuel! He was the cashier who helped me, and his service was absolutely outstanding. He greeted me with a genuine smile, which instantly set a positive tone for my meal. Even with a line of people waiting, he was professional, patient, and made sure he understood my order perfectly the first time. It’s clear he pays attention to detail and takes pride in his job. He truly went the extra mile to make my visit smooth and enjoyable.
Atmosphere: 5
Food: 5
Service: 5
Anitra McCowin
Kelly gave my daughter and I great customer service. The food was hot and fresh and we enjoyed every bite
Atmosphere: 5
Food: 5
Service: 5
Xavier Sanchez
Went with the family and our three kids, and Emanuel really made the visit special. He was super friendly, patient, and made sure our order was perfect even with the kids being a bit all over the place. It’s rare to see someone that positive and attentive, he honestly made the experience stand out. Food was great as always, but the service from Emanuel was what really made it a 5-star visit!
Good service , kimi the best ever 🫶🏻
Service: 5
Awesome service
Atmosphere: 3
Food: 5
Service: 5
Kelly was friendly and kind
Atmosphere: 5
Food: 5
Service: 5
Had an amazing experience due to Emanuel the cashiers kindness and patience he had a smile on his face the whole time he was absolutely outstanding definitely going again !!
Atmosphere: 5
Food: 5
Service: 5
Amazing service i love seeing and talking to the people there. Very welcoming especially with Alejandro who's really nice and considerate. Other than the amazing customer service the food is really great!
Atmosphere: 5
Food: 5
Service: 5
Ordered some chicken and this guy name Alejandro was the nicest guy ever, it qas pleasure for him to serve me🙏✌️
Atmosphere: 4
Food: 5
Service: 5
Pollo Regio East NW Hwy
This location is clean and the staff were awesome! Very friendly, customer centric and knowledgeable. The limes were great and the sauce bar was fresh. No matter what location I go to the Salsa verde is always consistent, delicious and spicy. After the order was placed, the meal came in a box from a warmer I knew this experience wasn’t going to be one to remember. It definitely wasn’t. The chicken lacked flavor, very dry, hard and had no juice at all. The chickens temperature wasn’t hot, the onion was was the same cold and dry. The rice consistency was one of a hockey puck. The grilled jalapeño, French fries and the corn tortillas were the only bright spots of the meal. The fountain drink machine was great as well the Manzanita Sol packed a punch and it wasn’t flat.
Atmosphere: 5
Food: 1
Service: 5
Kelly nice
Atmosphere: 5
Food: 5
Service: 5
Had a great experience with Emmanuel! He was super helpful and easy to talk to. Great customer service.
Thanks for all the help, Emmanuel!
Atmosphere: 5
Food: 5
Service: 5
Love this place 😌
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Emmanuel provided great service! Very good food and great people!
I had a fantastic experience at Pollo Regio today, all thanks to Emanuel! He was the cashier who helped me, and his service was absolutely outstanding. He greeted me with a genuine smile, which instantly set a positive tone for my meal. Even with a line of people waiting, he was professional, patient, and made sure he understood my order perfectly the first time. It’s clear he pays attention to detail and takes pride in his job. He truly went the extra mile to make my visit smooth and enjoyable.
Atmosphere: 5
Food: 5
Service: 5
Kelly gave my daughter and I great customer service. The food was hot and fresh and we enjoyed every bite
Atmosphere: 5
Food: 5
Service: 5
Went with the family and our three kids, and Emanuel really made the visit special. He was super friendly, patient, and made sure our order was perfect even with the kids being a bit all over the place. It’s rare to see someone that positive and attentive, he honestly made the experience stand out. Food was great as always, but the service from Emanuel was what really made it a 5-star visit!
Atmosphere: 4
Food: 4
Service: 5
Emanuel and Kimberly. Great service! Thanks.
Atmosphere: 5
Food: 5
Service: 5
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