I love their sandwiches but the employees spend so much time gabbing it can take you 20 mins even with 4 people in
Atmosphere: 3
Food: 5
Service: 3
Ken “Munky” Miller
Ordered today to be delivered for 7 people. Ordering and delivery was pretty quick, no issues. Everyone’s meal was as ordered nothing messed up. My sandwich as you can tell in the pick was pretty messy. It was soaked and not only soaked through the paper it was rapped with, but also the bag. I still gave 4 stars since the sandwich was really good in spite of me having to wipe my hands with a towel so many times. It could have been just my choices on the dressing. Would have to try a second time to see if it would be like that again.
Food: 4
Service: 4
Recommended dishes: Italian
Gary LaPalombara
Fresh sandwiches made to order. Decent prices.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: A Wreck, Turkey Breast
pa ar
Absolutely the best place to order a large corporate order from. We paid online but for some reason our card did not go thru but it showed it did (gave us a confirmation Code and everything). We showed up and our order haven’t been processed and since it was a larger order I thought it wouldn’t be possible right as the lunch rush began to hit. I spoke to Loren D the manager and she was an absolute rock star. As soon as we saw it failed she offered to start the order and meanwhile we worked on payment. It took her team almost no time and I was done and ready. Our orders were perfect and we didn’t have anything missing or anything wrong. I even placed an additional order and it went thru just as fast. The food was great but overall Loren stole she show and made our day.
Phenomenal customer service. We had made an order online but it did not go thru. This is where Lauren the manager stepped in. We checked the orders with the manager and we saw it faour end it gave us a confirmation so we didn't think about it till now. The manager was super helpful and got the team started on my order and had it ready super quickly especially considering it was a huge order to begin with. Overall they had amazing service and the food was great and super fresh.
Ana Olivos
First time coming to this location and I was not disappointed! Lorena is extremely great and super sweet! The staff made me and my family feel welcomed! Definitely recommend this
Atmosphere: 5
Food: 5
Service: 5
David S.
Love the roast beef sandwich with the pickled peppers on it!! Bread is always fresh and they make the sandwich while you wait. Staff is usually talkative and attentive to your sandwich preferences. Love me some Potbelly!
Linda W.
From 10/23/23 to 10/27/23, poor training zero communication The 5715 lemon avenue location of potbelly has poor unprofessional working environment They're cooking frozen cookies heating up sandwiches with no AC management gets upset over things that are done incorrectly in front of the physical customers I'm going to have nothing to do with management disappointment Management repeats this that they're frustrated as their bringing someone up and then in the same breath and Bobby management is stating that he's gone from being frustrated to being mad again with the physical customer that has nothing to do with it The same goes for the employee Addy she shouts out in front of physical customers when something goes wrong This location is bringing aggressive employees to work at this location, as I was being trained on the cash register they show me a couple of things not explaining anything to me One of the employees that are transferring to the lemon location I asked for help they hit the delete button it was my fourth day and still haven't been shown everything on the cash register mustache registers I've been on have a void button, that removes transactions not a button that says delete I was shown to hit the delete button when the cash register was frozen So then I'm under the impression it's okay to hit delete to make the cash register function I get yelled at in front of customers by Addy, then I'm asked to just work on sandwiches, a manager that came from another location keeps watching me over my shoulder telling me what I'm doing wrong Manager from another location introduces their name to me states that they are a manager. Gets mad because my gloves are greasy with junk on them so I don't shake their hand The same manager from another location tells Bobby I'm disrespectful and I'm not following direction Bobby informs me through text message and it's not a good fit I'm not going to work out I've been asked for direct deposit Bobby said to use the pay card I don't know how to use a pay card I've never used a pay card, I don't believe but it's asking too much to ask for direct deposit Unprofessional management
Nataly M.
Not even sure why I continue ordering from this Potbelly location. I always give them the benefit of the doubt, but almost every single time I order from Uber Eats, they completely forget items. Today I was missing mac and cheese and two whole pickles. How do you forget three whole items? Who bagged it and thought that was okay? Waste of time and I do not recommend ordering to go.
This place gets slower every time I go. Workers move at a snails pace so line is always long. Found hair in my food for the second time today - disgusting, never going back to this location.
Jennifer Tsai
Imagine ordering food for delivery, never receiving your order, and after one full week and still no refund or resolution. Terrible experience and customer service.
Atmosphere: 1
Food: 1
Service: 1
Jess Robinson
I was running really late for my pick up order because of rain and traffic. I called and the team so graciously said they would postpone the order for me the 20 minutes I requested. As I walked in, they were wrapping up my sandwich. Super appreciative of the extra effort and kindness!
Atmosphere: 5
Food: 5
Service: 5
Sofia B.
I've given this place several chances because it's close to work but this time i have to say something. They always manage to mess up my order. It's not even like it's a difficult order either, they're just super disorganized and there is no communication between the staff . I repeated my order to three different people " Avo Turkey, add bacon" and guess who the only one that heard me was..... yes, the one that charged me for the extra bacon that was never put on, of course. And this happens every time. I'm not even exaggerating, it's every time.
Larissa M.
not very friendly they don't say thank you it was my first time here the lady asked me what i wanted to add to my sandwich and when i told her she looked at me like i was crazy when she handed me the sandwich i said thank you she didn't say have a nice day nothing just rude then my sandwich wasn't that great i would have been better off jimmy johns
Order was
Atmosphere: 1
Food: 1
Service: 1
I love their sandwiches but the employees spend so much time gabbing it can take you 20 mins even with 4 people in
Atmosphere: 3
Food: 5
Service: 3
Ordered today to be delivered for 7 people. Ordering and delivery was pretty quick, no issues. Everyone’s meal was as ordered nothing messed up. My sandwich as you can tell in the pick was pretty messy. It was soaked and not only soaked through the paper it was rapped with, but also the bag. I still gave 4 stars since the sandwich was really good in spite of me having to wipe my hands with a towel so many times. It could have been just my choices on the dressing. Would have to try a second time to see if it would be like that again.
Food: 4
Service: 4
Recommended dishes: Italian
Fresh sandwiches made to order. Decent prices.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: A Wreck, Turkey Breast
Absolutely the best place to order a large corporate order from. We paid online but for some reason our card did not go thru but it showed it did (gave us a confirmation Code and everything). We showed up and our order haven’t been processed and since it was a larger order I thought it wouldn’t be possible right as the lunch rush began to hit. I spoke to Loren D the manager and she was an absolute rock star. As soon as we saw it failed she offered to start the order and meanwhile we worked on payment. It took her team almost no time and I was done and ready. Our orders were perfect and we didn’t have anything missing or anything wrong. I even placed an additional order and it went thru just as fast. The food was great but overall Loren stole she show and made our day.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Club, Italian, Chicken Salad, Roast Beef, Wreck on Wheat
Phenomenal customer service. We had made an order online but it did not go thru. This is where Lauren the manager stepped in. We checked the orders with the manager and we saw it faour end it gave us a confirmation so we didn't think about it till now. The manager was super helpful and got the team started on my order and had it ready super quickly especially considering it was a huge order to begin with. Overall they had amazing service and the food was great and super fresh.
First time coming to this location and I was not disappointed! Lorena is extremely great and super sweet! The staff made me and my family feel welcomed! Definitely recommend this
Atmosphere: 5
Food: 5
Service: 5
Love the roast beef sandwich with the pickled peppers on it!! Bread is always fresh and they make the sandwich while you wait. Staff is usually talkative and attentive to your sandwich preferences. Love me some Potbelly!
From 10/23/23 to 10/27/23, poor training zero communication The 5715 lemon avenue location of potbelly has poor unprofessional working environment They're cooking frozen cookies heating up sandwiches with no AC management gets upset over things that are done incorrectly in front of the physical customers I'm going to have nothing to do with management disappointment Management repeats this that they're frustrated as their bringing someone up and then in the same breath and Bobby management is stating that he's gone from being frustrated to being mad again with the physical customer that has nothing to do with it The same goes for the employee Addy she shouts out in front of physical customers when something goes wrong This location is bringing aggressive employees to work at this location, as I was being trained on the cash register they show me a couple of things not explaining anything to me One of the employees that are transferring to the lemon location I asked for help they hit the delete button it was my fourth day and still haven't been shown everything on the cash register mustache registers I've been on have a void button, that removes transactions not a button that says delete I was shown to hit the delete button when the cash register was frozen So then I'm under the impression it's okay to hit delete to make the cash register function I get yelled at in front of customers by Addy, then I'm asked to just work on sandwiches, a manager that came from another location keeps watching me over my shoulder telling me what I'm doing wrong Manager from another location introduces their name to me states that they are a manager. Gets mad because my gloves are greasy with junk on them so I don't shake their hand The same manager from another location tells Bobby I'm disrespectful and I'm not following direction Bobby informs me through text message and it's not a good fit I'm not going to work out I've been asked for direct deposit Bobby said to use the pay card I don't know how to use a pay card I've never used a pay card, I don't believe but it's asking too much to ask for direct deposit Unprofessional management
Not even sure why I continue ordering from this Potbelly location. I always give them the benefit of the doubt, but almost every single time I order from Uber Eats, they completely forget items. Today I was missing mac and cheese and two whole pickles. How do you forget three whole items? Who bagged it and thought that was okay? Waste of time and I do not recommend ordering to go.
Restaurantji Recommends
This place gets slower every time I go. Workers move at a snails pace so line is always long. Found hair in my food for the second time today - disgusting, never going back to this location.
Imagine ordering food for delivery, never receiving your order, and after one full week and still no refund or resolution. Terrible experience and customer service.
Atmosphere: 1
Food: 1
Service: 1
I was running really late for my pick up order because of rain and traffic. I called and the team so graciously said they would postpone the order for me the 20 minutes I requested. As I walked in, they were wrapping up my sandwich. Super appreciative of the extra effort and kindness!
Atmosphere: 5
Food: 5
Service: 5
I've given this place several chances because it's close to work but this time i have to say something. They always manage to mess up my order. It's not even like it's a difficult order either, they're just super disorganized and there is no communication between the staff . I repeated my order to three different people " Avo Turkey, add bacon" and guess who the only one that heard me was..... yes, the one that charged me for the extra bacon that was never put on, of course. And this happens every time. I'm not even exaggerating, it's every time.
not very friendly they don't say thank you it was my first time here the lady asked me what i wanted to add to my sandwich and when i told her she looked at me like i was crazy when she handed me the sandwich i said thank you she didn't say have a nice day nothing just rude then my sandwich wasn't that great i would have been better off jimmy johns