Food was a W can’t lie, staff were friendly and the atmosphere was inviting and clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Wreck
Darrell Wilkes
Decent size sandwhich shop which is clean. I had the meatball and it tasted really good. Bread was toasted and meatballs were hot. Marinara sauce was good. Will be back to try more. Parking can be a mess so prepare for that.
Atmosphere: 5
Food: 5
Service: 5
Chuck M.
When you want a toasted sandwich this is the place. It's got good ingredients and it's quick.
Mathbeth
I ordered a bacon lettuce tomato and avocado. When I got home I had bacon and avocado. So disappointing. The bread was toasted so hard I could not bite it.
Bernadette Gerace
We placed an order at 12:30 pm from the Potbelly website. Doordash came with the wrong order. He said that the restaurant gave him this order. He went back to Potbelly to switch it out. The person there told him that they couldn't give him the correct order anymore, that I needed to call for it and figure out how to get it. At 1:30, I called and they said that they gave him the right order. We actually looked at it, and it was the wrong order, so they lied. They said they would send it out with another DoorDasher. At 2 pm, we still had not received it, so I called again. The general manager said again that it was the original DoorDasher's fault, that they don't know what he did with our food. I told her that we LOOKED at the food he was given and that it was wrong. We were now 1.5 hours AFTER we placed our order. She refused to apologize and just said we needed to just wait, and she hung up on me. Another 15 minutes passed, so my coworker just drove to Potbelly and our food was still just sitting there. She picked it up, and 2 hours and 15 minutes later, we ate our freaking lunch. The general manager was rude and argumentative with my coworker. There was no apology, nothing. I would like my delivery fee reimbursed, you know, since we had to come pick it up. Also, maybe some customer service training. We have never had Potbelly before. And we will never have it from here again. Sad because the sandwiches were actually really good (except the oil I didn't ask for that they put in my sandwich).
Atmosphere: 1
Food: 3
Service: 1
Vishal Kapadia
Friendly staff. Completed my order on time.
Saije H.
One of the rudest workers I've ever encountered. The women with the sunglasses immediately gave us attitude when we simply told her what we wanted. Clearly did not want to be doing the job she submitted an application to do. Such an unprofessional and uninviting atmosphere. Will not be returning!
Ntm Usat
I travel often. I have been to Potbelly restaurants all over the US. For some reason this Potbelly upcharges for protein substitutes. IE if I get a salad sometimes I prefer ham over chicken. I have never had an issue with this at other Potbelly restaurants.To elaborate (and I am estimating cost, but close), when I order a salad and ask for ham instead of chicken. This staff says we need to add a $3 charge for ham. I understand if I want both proteins, but I just want one. So now instead of getting a $12 salad I am now getting a $15 salad, which I could easily go to a steakhouse and get. The first time this happened, the person said (in a confusing way) I don't know how to replace items in our system so I have to charge you. This time I asked and the staff was well versed and said, we have to charge you for changing (the protein).Well this Potbelly has lost a customer. Over that last couple years I have come to this location about 20 times and never had an issue. I can go to any other Potbelly in the USA and not have this issue. What's going on. Either way you guys have definitely lost my business. I'll just go a couple miles down the road.
Leslie Ochoa
My mom went today and she’s not fluent in English and the kitchen staff laughed at her pronunciation and mimicked the way she made her order and repeated it to the rest of kitchen staff as they all laughed, extremely racist! Only one Spanish speaking lady was nice to her.
S G
I've ordered here multiple times, usually through their app for pick up. I've never had a bad experience, and the staff are always friendly. The portions are good and the food is always tasty.Vegetarian options: Veggie melt is superbParking: Easy parking
I've been going to this location for nearly 4 years during lunchtime, and my experiences have always been positive. The staff, of course, know my face and even the manager has remembered my name. Food has always been great but over the past few months, I've noticed that some of the produce isn't always fresh--especially the onions--they're sometimes translucent and smell spoiled, so I have to remove them from my sandwich. Perhaps an inspection prior to placing in the serving bins would be beneficial. Otherwise...5 stars!!
Jen Palmer
So good! The staff was very friendly and created a relaxing environment
S G.
I've only ordered pick-up and dine-in, sometimes delivery, so I can only speak for these experiences. Every time, service has been quick and friendly. Give respect, get respect, and this saying certainly goes here. I will be coming back in the future.
Meagan B.
This is my favorite Potbelly Shop food is always fresh and delicious every one behind the coin is always happy and the store is always very clean.
Food was a W can’t lie, staff were friendly and the atmosphere was inviting and clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Wreck
Decent size sandwhich shop which is clean. I had the meatball and it tasted really good. Bread was toasted and meatballs were hot. Marinara sauce was good. Will be back to try more. Parking can be a mess so prepare for that.
Atmosphere: 5
Food: 5
Service: 5
When you want a toasted sandwich this is the place. It's got good ingredients and it's quick.
I ordered a bacon lettuce tomato and avocado. When I got home I had bacon and avocado. So disappointing. The bread was toasted so hard I could not bite it.
We placed an order at 12:30 pm from the Potbelly website. Doordash came with the wrong order. He said that the restaurant gave him this order. He went back to Potbelly to switch it out. The person there told him that they couldn't give him the correct order anymore, that I needed to call for it and figure out how to get it. At 1:30, I called and they said that they gave him the right order. We actually looked at it, and it was the wrong order, so they lied. They said they would send it out with another DoorDasher. At 2 pm, we still had not received it, so I called again. The general manager said again that it was the original DoorDasher's fault, that they don't know what he did with our food. I told her that we LOOKED at the food he was given and that it was wrong. We were now 1.5 hours AFTER we placed our order. She refused to apologize and just said we needed to just wait, and she hung up on me. Another 15 minutes passed, so my coworker just drove to Potbelly and our food was still just sitting there. She picked it up, and 2 hours and 15 minutes later, we ate our freaking lunch. The general manager was rude and argumentative with my coworker. There was no apology, nothing. I would like my delivery fee reimbursed, you know, since we had to come pick it up. Also, maybe some customer service training. We have never had Potbelly before. And we will never have it from here again. Sad because the sandwiches were actually really good (except the oil I didn't ask for that they put in my sandwich).
Atmosphere: 1
Food: 3
Service: 1
Friendly staff. Completed my order on time.
One of the rudest workers I've ever encountered. The women with the sunglasses immediately gave us attitude when we simply told her what we wanted. Clearly did not want to be doing the job she submitted an application to do. Such an unprofessional and uninviting atmosphere. Will not be returning!
I travel often. I have been to Potbelly restaurants all over the US. For some reason this Potbelly upcharges for protein substitutes. IE if I get a salad sometimes I prefer ham over chicken. I have never had an issue with this at other Potbelly restaurants.To elaborate (and I am estimating cost, but close), when I order a salad and ask for ham instead of chicken. This staff says we need to add a $3 charge for ham. I understand if I want both proteins, but I just want one. So now instead of getting a $12 salad I am now getting a $15 salad, which I could easily go to a steakhouse and get. The first time this happened, the person said (in a confusing way) I don't know how to replace items in our system so I have to charge you. This time I asked and the staff was well versed and said, we have to charge you for changing (the protein).Well this Potbelly has lost a customer. Over that last couple years I have come to this location about 20 times and never had an issue. I can go to any other Potbelly in the USA and not have this issue. What's going on. Either way you guys have definitely lost my business. I'll just go a couple miles down the road.
My mom went today and she’s not fluent in English and the kitchen staff laughed at her pronunciation and mimicked the way she made her order and repeated it to the rest of kitchen staff as they all laughed, extremely racist! Only one Spanish speaking lady was nice to her.
I've ordered here multiple times, usually through their app for pick up. I've never had a bad experience, and the staff are always friendly. The portions are good and the food is always tasty.Vegetarian options: Veggie melt is superbParking: Easy parking
Restaurantji Recommends
I've been going to this location for nearly 4 years during lunchtime, and my experiences have always been positive. The staff, of course, know my face and even the manager has remembered my name. Food has always been great but over the past few months, I've noticed that some of the produce isn't always fresh--especially the onions--they're sometimes translucent and smell spoiled, so I have to remove them from my sandwich. Perhaps an inspection prior to placing in the serving bins would be beneficial. Otherwise...5 stars!!
So good! The staff was very friendly and created a relaxing environment
I've only ordered pick-up and dine-in, sometimes delivery, so I can only speak for these experiences. Every time, service has been quick and friendly. Give respect, get respect, and this saying certainly goes here. I will be coming back in the future.
This is my favorite Potbelly Shop food is always fresh and delicious every one behind the coin is always happy and the store is always very clean.
Great food. Rude staff. I prefer other locations.