Worth the extra effort to get there! The staff are nice and attentive. We took new employees here for lunch and to show them the underground tunnels in Downtown Dallas. The line moved fast. Chicken salad always is my go to here. They have great cookies and if you sign up for the app they are buy 2 get one free! The music was also great at this location and the dining area was clean even though it was busy. It is underground in the basement of the Renaissance Tower. Try the Chicken Pot Pie soup and The Wreck Sandwich!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Salad, Chicken Pot Pie Soup, Sugar Cookie
Jacob Kraus
What is the point of ordering online and giving a 15 minute time estimate and then taking over half an hour to even start working on the order. Hire more staff or don't have an option to order online. This is ridiculous
Atmosphere: 1
Food: 1
Service: 1
Deidra Davis
BAD CUSTOMER SERVICE!!!! DO NOT GO TO THIS LOCATION! GENERAL MANAGER EXTREMELY RUDE AND DISRESPECTFUL TO CUSTOMERS OF COLOR!
Atmosphere: 1
Food: 1
Service: 1
Curtis Wesley
Monica and the team have great customer service... Always paying attention to details
Brian Hines
Fast and friendly service. Coolest people ever.
Aaron Alvarez (zenos woodworth)
Great sandwiches, AMAZING STAFF, gets a long line around lunch but that's to be expected. Again I cannot stress enough how good the customer service is! 11/10
Regan Lawhead
I’m a student at a college in downtown so I come here for lunches they are always so nice and get my food to me so quick! The ladies at the front are always so nice! It’s hard to find good customer service in todays world and they go above and beyond. They do great for being super busy too. Not to mention the food is always up to standard!
Eric Tolbert
I don't get lunch here often but coming in today my experience was excellent. Friendly service, the soulful music, and good food. I'm just amazed and didn't want to leave to go back to work because I was vibing. Great place!
I ordered lunch from this location today, as I have done so numerous times before since I work downtown. Today will DEFINITELY be the last day I ever order from Potbelly! There was a STAPLE IN MY CHILI!!! Not only was it poorly packaged and some had spilled out in the bottom of my bag at some point during delivery, I opened the top to find a freaking staple just floating around. I don't even want to think about what would've happened if I had taken a bite and swallowed the staple without seeing it first. Picture attached. I will be complaining all the way to corporate.
Brycen Hoover
Fantastic! It's in a weird location that I think few people know exists.
Mayra Jimenez
Love potbelly’s this location is horrible every time I order delivery they somehow miss items in the bag . They need to tighten up their system.
Had a salad, and the lecture was old.
Atmosphere: 5
Food: 3
Service: 4
Solid experience here!
Atmosphere: 5
Food: 5
Service: 5
Worth the extra effort to get there! The staff are nice and attentive. We took new employees here for lunch and to show them the underground tunnels in Downtown Dallas. The line moved fast. Chicken salad always is my go to here. They have great cookies and if you sign up for the app they are buy 2 get one free! The music was also great at this location and the dining area was clean even though it was busy. It is underground in the basement of the Renaissance Tower. Try the Chicken Pot Pie soup and The Wreck Sandwich!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Salad, Chicken Pot Pie Soup, Sugar Cookie
What is the point of ordering online and giving a 15 minute time estimate and then taking over half an hour to even start working on the order. Hire more staff or don't have an option to order online. This is ridiculous
Atmosphere: 1
Food: 1
Service: 1
BAD CUSTOMER SERVICE!!!! DO NOT GO TO THIS LOCATION! GENERAL MANAGER EXTREMELY RUDE AND DISRESPECTFUL TO CUSTOMERS OF COLOR!
Atmosphere: 1
Food: 1
Service: 1
Monica and the team have great customer service... Always paying attention to details
Fast and friendly service. Coolest people ever.
Great sandwiches, AMAZING STAFF, gets a long line around lunch but that's to be expected. Again I cannot stress enough how good the customer service is! 11/10
I’m a student at a college in downtown so I come here for lunches they are always so nice and get my food to me so quick! The ladies at the front are always so nice! It’s hard to find good customer service in todays world and they go above and beyond. They do great for being super busy too. Not to mention the food is always up to standard!
I don't get lunch here often but coming in today my experience was excellent. Friendly service, the soulful music, and good food. I'm just amazed and didn't want to leave to go back to work because I was vibing. Great place!
Restaurantji Recommends
Great and the customer service is awesome
I ordered lunch from this location today, as I have done so numerous times before since I work downtown. Today will DEFINITELY be the last day I ever order from Potbelly! There was a STAPLE IN MY CHILI!!! Not only was it poorly packaged and some had spilled out in the bottom of my bag at some point during delivery, I opened the top to find a freaking staple just floating around. I don't even want to think about what would've happened if I had taken a bite and swallowed the staple without seeing it first. Picture attached. I will be complaining all the way to corporate.
Fantastic! It's in a weird location that I think few people know exists.
Love potbelly’s this location is horrible every time I order delivery they somehow miss items in the bag . They need to tighten up their system.
The staff is always nice!
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