Extremely disappointed with our recent experience at The Statler. My wife accidentally left her purse at the bar this past weekend. We realized it quickly and went back to retrieve it, only to find that $200 in cash had been stolen out of it.
The purse was supposedly only handled by bar staff, the front desk, and security during the time it was 'safeguarded.' When we brought this to their attention, security was completely dismissive and claimed they 'couldn't review the cameras.' We have been waiting for the manager to provide answers, but the lack of urgency and accountability is pathetic for a hotel of this caliber.
If you value your belongings, be extremely careful here. We have filed a formal police report with the Dallas PD and will be escalating this to Hilton Corporate. It’s a shame that a beautiful hotel is overshadowed by dishonest staff and a management team that doesn't care about guest safety.
Atmosphere: 1
Food: 1
Service: 1
Alexandre Weiss
Top visit! Had a good evening, thanks to the team!
Atmosphere: 5
Food: 5
Service: 5
Kaila Barbee
Fun atmosphere with bowling, pool tables and a full bar. Concept is great, however service is sub par. Considering there is an automatic gratuity added, I feel customer service could definitely improve. One bartender/server managing the entire area on a weekend is not realistic. Customers were left waiting and frustrated, even the bartenders attitude reflected her frustration. Food and drinks are good but something definitely needs to improve, especially with automatic gratuity.
Atmosphere: 5
Food: 4
Service: 1
Sherri
Thanksgiving 2025 at Scout was very nice. The food was tasty and delicious, the environment was warm, and welcoming and the service was 5 Star! I can't wait to return!
Ryan Tice
The bartenders are excellent. Whoever makes business decisions here should probably change. Getting rid of basically the entire food menu, and now inconveniencing customers to have to order at the other place and bring it over is certainly… a decision. The owner of the building should absolutely fire whoever the managing company is, if he likes making money.
Service: 5
Kristy
We went on a Monday night so it was pretty empty. However, the food, service and vibe were excellent so I definitely recommend if staying at the hotel or nearby. Lots of games to play!
Roy
Arrived and was basically told we did not have our table. Didn't seem to care much about trying to accommodate our group. Service was also slow. It's a cool place and atmosphere, but I'm just assuming they're understaffed.
Velma Wilkins
Alex was so nice also the food was the bomb❤️❤️ I ordered the sliders with bbq, pickles
Atmosphere: 5
Food: 5
Service: 5
Dominique Pena
Went in was a party of 4 and sat at the bar. When we sat down there was no bartender to be found and we waited about 10 minutes for someone to come out. Mind you the bar was dead. She did took our drink order and was nice enough. Of the 4 drinks we ordered, 2 were beers and 2 were mixed drinks. The mixed drinks had barely any ice in them and the alcohol was mixed with 6oz of straight juice, absolutely terrible. To top it off she couldn't even pour a beer correctly, in no instance should the whole mouth of the beer tap be in someone's beer. 10/10 would not recommend.
Wade Fisher
Cool place with lots of games to play. Standard food options, but we'll made. Don't ask for complicated drinks. ..bar staff may not know what you're looking for.
There didn't appear to be any staff other than the bartender so we gave up and went to a different restaurant.
V
A bit better than a plain lobby bar, but the service is suspect. At the bar, I ordered one item and a non-alcohol drink, and got slapped with an automatic $5 tip (30%). Very strange to automatically apply a tip for a patron at the bar. Bar staff were nice, but not very talkative or helpful. You’d hope at a hotel bar, you have some friendly folks.
Atmosphere: 3
Food: 1
Service: 2
kennedyx
i will just say this establishment left much to be desired. food mid, service mid, and overall vibe mid.
Atmosphere: 3
Food: 1
Service: 1
Jenny D (Citybird_Adventures)
A cool spot for pre-dinner fun! The bowling alley and bar games make it a unique hangout, and the atmosphere is super relaxed.
Atmosphere: 5
Service: 4
Leiland
The bartenders, and supervisor WAS SOOOOOOOO AWESOME!!!!! Max, Addie, and Drew WERE TOP NOTCH‼️‼️‼️You will not be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken Bucket, BBQ Chicharrones, Guacamole, Scout Sliders, Shrimp and Grits, Sauce, Profound Farms Salad, Merit Badge, Ruinart Blanc De Blancs fr, 7 Layer Dip, Buffalo Chicken Wings and Fries, Chili Con Queso Dip, Pretzel, Loaded Tots with Brisket, Flatbread Pizza
Extremely disappointed with our recent experience at The Statler. My wife accidentally left her purse at the bar this past weekend. We realized it quickly and went back to retrieve it, only to find that $200 in cash had been stolen out of it.
The purse was supposedly only handled by bar staff, the front desk, and security during the time it was 'safeguarded.' When we brought this to their attention, security was completely dismissive and claimed they 'couldn't review the cameras.' We have been waiting for the manager to provide answers, but the lack of urgency and accountability is pathetic for a hotel of this caliber.
If you value your belongings, be extremely careful here. We have filed a formal police report with the Dallas PD and will be escalating this to Hilton Corporate. It’s a shame that a beautiful hotel is overshadowed by dishonest staff and a management team that doesn't care about guest safety.
Atmosphere: 1
Food: 1
Service: 1
Top visit! Had a good evening, thanks to the team!
Atmosphere: 5
Food: 5
Service: 5
Fun atmosphere with bowling, pool tables and a full bar. Concept is great, however service is sub par. Considering there is an automatic gratuity added, I feel customer service could definitely improve. One bartender/server managing the entire area on a weekend is not realistic. Customers were left waiting and frustrated, even the bartenders attitude reflected her frustration. Food and drinks are good but something definitely needs to improve, especially with automatic gratuity.
Atmosphere: 5
Food: 4
Service: 1
Thanksgiving 2025 at Scout was very nice. The food was tasty and delicious, the environment was warm, and welcoming and the service was 5 Star! I can't wait to return!
The bartenders are excellent. Whoever makes business decisions here should probably change. Getting rid of basically the entire food menu, and now inconveniencing customers to have to order at the other place and bring it over is certainly… a decision. The owner of the building should absolutely fire whoever the managing company is, if he likes making money.
Service: 5
We went on a Monday night so it was pretty empty. However, the food, service and vibe were excellent so I definitely recommend if staying at the hotel or nearby. Lots of games to play!
Arrived and was basically told we did not have our table. Didn't seem to care much about trying to accommodate our group. Service was also slow. It's a cool place and atmosphere, but I'm just assuming they're understaffed.
Alex was so nice also the food was the bomb❤️❤️ I ordered the sliders with bbq, pickles
Atmosphere: 5
Food: 5
Service: 5
Went in was a party of 4 and sat at the bar. When we sat down there was no bartender to be found and we waited about 10 minutes for someone to come out. Mind you the bar was dead. She did took our drink order and was nice enough. Of the 4 drinks we ordered, 2 were beers and 2 were mixed drinks. The mixed drinks had barely any ice in them and the alcohol was mixed with 6oz of straight juice, absolutely terrible. To top it off she couldn't even pour a beer correctly, in no instance should the whole mouth of the beer tap be in someone's beer. 10/10 would not recommend.
Cool place with lots of games to play. Standard food options, but we'll made. Don't ask for complicated drinks. ..bar staff may not know what you're looking for.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
There didn't appear to be any staff other than the bartender so we gave up and went to a different restaurant.
A bit better than a plain lobby bar, but the service is suspect. At the bar, I ordered one item and a non-alcohol drink, and got slapped with an automatic $5 tip (30%). Very strange to automatically apply a tip for a patron at the bar. Bar staff were nice, but not very talkative or helpful. You’d hope at a hotel bar, you have some friendly folks.
Atmosphere: 3
Food: 1
Service: 2
i will just say this establishment left much to be desired. food mid, service mid, and overall vibe mid.
Atmosphere: 3
Food: 1
Service: 1
A cool spot for pre-dinner fun! The bowling alley and bar games make it a unique hangout, and the atmosphere is super relaxed.
Atmosphere: 5
Service: 4
The bartenders, and supervisor WAS SOOOOOOOO AWESOME!!!!! Max, Addie, and Drew WERE TOP NOTCH‼️‼️‼️You will not be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken Bucket, BBQ Chicharrones, Guacamole, Scout Sliders, Shrimp and Grits, Sauce, Profound Farms Salad, Merit Badge, Ruinart Blanc De Blancs fr, 7 Layer Dip, Buffalo Chicken Wings and Fries, Chili Con Queso Dip, Pretzel, Loaded Tots with Brisket, Flatbread Pizza
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