Shake Shack Dallas, Preston Royal

6025 Royal Ln, Dallas
(469) 445-2240

Recent Reviews

Brandon Thompson

Burger was hot as all get out. Always good when we stop by. One of the top 4 burger joints in

Atmosphere: 4

Food: 5

Service: 5

Rubin

Burger and food in general has good quality. This location is one of the better ones. My only complaint is that's it's a little expensive for the amount of food versus competitors.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Shake Burger

Byron Long

This was a really enjoyable lunch with my Work colleagues. I had the cheeseburger with the crinkle cut fries. It was very tasty and cooked just right. They also have some really good fruit drinks and they have triple filtered water on tap. It was very refreshing. Very friendly staff as well.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger

Dr. Carol Utay

Shake shack serves delicious food that is both crispy and tender. When you order your food, you actually can see the food on a huge screen right behind you My favorite food is the fries The crinkle on the french fries is so good this is a restaurant for you to go to if you love fries like we do My name is Scout and I am eight years old.

Atmosphere: 5

Food: 5

Service: 4

Deja McDowell

They didn’t know what happened to our order. Waited for an entire hour. Nobody apologized they just quickly remade it and it tastes like it. And we’re the only black ppl. Everybody before and after received their foodSo it’s giving a bad vibe. Root beer good

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Burger

David Mathews

Expensive, not nuch flavors. Hard seats, dirty

Atmosphere: 1

Food: 2

Service: 2

Arthur Valle

Best service you could ask for!Vegetarian options: Veggie burger is deliciousDietary restrictions: Gluten free bun

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger, Sauce, Burger, Chick'n Shack

Howard Gilberg

My meal was awful. The hamburger was burned, it was not served with the lettuce and tomato and I had to go back to the scowling kitchen for them. The "spicy" fries are nothing more than a few shakes of something very salty and were inedible. The shake was mostly frozen. I had to wait 20 minutes for it to thaw. I will not be back.

Atmosphere: 4

Food: 1

Service: 4

Lisa Ortiz

A disgruntled employee with braids put hair in my burger after I asked if my food was ready.

Atmosphere: 2

Food: 1

Service: 1

Walter Jr

Not an easy review. Food wasn't bad, but both worth 13.5 a file (thin) burger without any sides or drinksBurger came and there una were already soggy inside that paper pocket.The first bite and the tongue hit a very warm hot burger while my palate feels really cold by a big piece of avocado that almost feels like a brainfreeze is coming. So it's weird and not enjoyable.Burger flavor is good very thin but good.4.50 fries 13.50 burgers and 4 for a small drink is just not worth as much.

Atmosphere: 2

Food: 3

Service: 3

Recommended dishes: Burger

Janette Alcala

The food was delicious and their was vegetarian options as wellVegetarian options: It was very good and my kid loved it

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Shackburger, Shake Burger, 'Shroom Burger

Ashley Johnson

Jamie at counter was the worst made me feel I didn't belong I will never come here again. Food overpriced and too small.

Atmosphere: 5

Food: 3

Service: 1

Ryan Dean

When you enter there is a sign that says order here over the counter but no one to give your order to. Three different staff members saw me standing there and said nothing. When I asked they told me I needed to self order on the tablet adjacent from the counter. After making my order the system said I could not pay there due to the fact that the card reader was not operating. At that point I was done. I had eaten at that establishment many times and had never had such bad service. I will not be returning.

Joshua Goodman

Food was great! I was checked on several times during my meal. I really like the self serve kiosks at Shake Shack.

Atmosphere: 5

Food: 5

Service: 5

Alexis Louis

Worst experience I’ve ever had at a ShakeShack . Waited over 30 minutes for my food due to sometime of busy rush randomly during the day . You could tell the employees were genuinely overwhelmed but had no managerial support . Manager came out and only gave “certain” people money off cards for their wait and completely neglected some of us that were waiting for 30+ minutes .

Atmosphere: 1

Service: 1

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Shake Shack Dallas, Preston Royal

6025 Royal Ln, Dallas, TX 75230
(469) 445-2240