Shake Shack Old Town

Spent $40 on 2 small burgers the size of a value menu burger at McDonald’s. A fry half way cooked. A order of onion rings cold enough to have been in the refrigerator. Manager told me he even gave me an old order of onion rings they forgot to throw out. And 2 small drinks. So that’s what $40 gets you here! Enjoy 😉

Atmosphere: 1

Food: 1

Service: 1

My order was missing, than they remade it and decided to forget the fries, when I went back the manager didn't care about the items being missing, didn't ask the employees instead he got frustrated with me for asking him did they forget to remake it or did they forget to put it in the bag. Instead of checking on the items he decided to flip it on me and I recorded him when he did it because I felt like he was being very sexiest and rude about it, even if you are just doing your job. When he wasn't doing his. He just started giggling with the guys he was working with. And turned his back towards me like I wasn't a customer too. I don't think this location is a shake shack worth visiting and the lobby was unkeep at this one.

Food was fresh, delivered to table,

Atmosphere: 5

Food: 5

Service: 5

Didn't get my entire meal; I shouldn't feel bad because the men next to me had to eat cold burgers because the staff never called their names. We do our own order, you foul up the orders and then want a tip. Nope

Atmosphere: 3

Food: 5

Service: 1

mediocre food somewhat overpriced. shakes are better at chic-fil-a, fries better at hopdoddys. Burgers were nothing special.

Atmosphere: 3

Food: 3

Service: 4

Stopped by for lunch and loved the vibe of this cozy little restaurant. I was greeted and served by Jendayi who was very friendly and hospitable as she checked on me multiple times making sure I had everything I needed! I felt very taken care of and enjoyed my meal (:

Atmosphere: 5

Food: 5

Service: 5

Recommend the French dip sandwich. Clean restaurant. TV with sports channels.

Atmosphere: 5

Food: 5

Service: 5

Burger's were great.

Atmosphere: 5

Food: 5

Service: 5

Had Veggie Shack and Chick Shack. Always on point. Great service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Cheese Fries, Shackburger

The burger was pretty good but very small. This is a snack stop place or a burger place for kids. Should be called snack shack instead.

Atmosphere: 5

Food: 3

Service: 5

I ordered uber eats from this store one chicken sandwich and on my second bite I found a hair!! And I wear a headscarf that covers my hair entirely. so it’s not from my head. And my hair is curly this is a colored black straight hair. And this was my second time ordering from there. And I will go head and attach the photo. I threw the whole sandwich away.

Food: 1

Food is good, portion of the burger is on the small side and OVER PRICED! This location's servers seem to have a hard time listening to your request and then getting your order wrong. I call it lazy and non-caring. In N Out will do you better.

Atmosphere: 2

Food: 4

Service: 1

delicious

Recommended dishes: Shackburger

The best burger, fry and shake experience I've ever had!!!! Worth every penny. Cannot wait to come back

Atmosphere: 5

Food: 5

Service: 5

poorly designed ordering kiosk, mediocre food.

Atmosphere: 5

Food: 4

Service: 4