Tae provided us with great service. We'll be back to see him again!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: VIP
Kisha Renee
Dined in… ordered the seafood boil (WAY TO SALTY) and didn’t have any flavor…again, just overly salty, the fried oysters which were an absolute joke… look like crumbs from the cornmeal. . I didn’t make much of a fuss as I figured I won’t be returning. Waiter was amazing tho.
Tae was amazing and super attentive to our table. He was kind and made sure we had everything we need. It was amazing service and I’ll definitely be back to sit in his area.
The food was good & a good value for the price. The drinks were expensive & watered down. Not worth a price of $14.00 a drink per person
Atmosphere: 3
Food: 4
Service: 3
Grace Mankowski
Food was fantastic and service was phenomenal! Nyle was our server and he was super sweet and attentive! Would love to come back!
Atmosphere: 5
Food: 5
Service: 5
Kevin Batten
WORST SERVICE I'VE HAD ANYWHERE IN A LONG TIME!!!My wife and I show up for National Crawfish Day and to see the sports radio guys there promoting. This was 4/17/24 from 4-7p. Not busy at all in the restaurant or bar, we sat at the bar.The first bartender we had (Kia) was rude for no reason from the moment we sat down. I hadn't even finished sitting down before she asked what we wanted to drink. My wife asked for a minute to look and she just walked off. Maybe some waters to start off with while we decide what we want to drink would have been nice, but never got those. She was also rude to the guest of the radio station, the comedian Craig Gass, and all he did was ask for a dish that was shown online. We eat some crawfish which is always delicious, food is good here but not worth the hassle of feeling like you're bothering people who are literally there to work.Shift change happens around 6p, she comes to us saying she's tabbing us out and we can start another with the new bartender. I'm in service industry and you always offer that option, never assume. So she rushed us for that so she could leave after sitting at a table with another employee laughing about for 20 min.The new bartender is around and this is where it went super south! I don't have his name but he was young, with short dreads wearing a batman symbol on his shirt. He shows up, smelling like weed (which do your thing but if you can't function, don't smoke or don't have a job) then goes to the kitchen and I can see him snacking. He was also walking around talking on the phone (speaker phone) so everyone had no choice but to hear his conversation. Still has not checked on any patrons at the bar. Then he comes out from the kitchen with a burger and fries for himself, proceeds to walk around the entire bar where new people have shown up, our glasses are empty and messes from people leaving. At this point its getting later in the evening and the bar is picking up. He ignores all of us, goes to the little room behind the bar, sits down on his phone and starts eating. Us and other customers at the bar are watching him and looking around like is this for real? I had to yell over there to get his attention, in which he gets up, no apology, nothing, DOESN'T WASH HIS HANDS after putting food in his mouth, and asks what we need. I tell him he can help the other customers that have been sitting there with absolutely no service for 15 min, he does then helps us. We still wanted to continue eating crawfish and having some drinks but this guy absolutely ruined our crawfish day, so we didn't. The absolute lack of care was disgusting and I will NEVER be returning to this place again. It's a shame, I loved this place for years and the food but unfortunately it's been poor customer service the last few times we've been and I refuse to give them anymore money or support after this experience.This was absolutely awful. There was a moment where there wasn't a single employee on the floor that you could see. Like not even a manager walking around checking on things or making sure his bartender was behind the bar. The front door and bar area had a bunch of people standing around waiting.I will say there was one waitress who was pretty much working the whole restaurant. She picked up the slack from the other employees and was even making drinks because as stated earlier, the bartender wasn't there to do his job. That bartender was also very handsy with another employee in the kitchen area and that's not what you want to see when trusting someone to handle your food, and again DID NOT WASH HIS HANDS!Again I am service industry in running restaurants so I can be patient and understanding with a lot but this was the absolute worst. We spent $120 to be poorly taken care of and leave hungry. There was no excuse for how poorly this guys service was. We couldn't stand it anymore, we left and went to another bar, LG Taps where service is always good!
Atmosphere: 1
Food: 4
Service: 1
Kimberly Richards
Service was terrible. Food was good but we sit here for at least an hour without ever being offered a refill or napkins. Got the big table platter of crab, lobster and didn't even get the corn, potatoes or sausage in the boil.
Parking: The parking situation is very bad. They have a valet who wants to charge seven dollars even though the parking lot is entirely empty and the valley doesn’t even take your car or take your keys? The whole situation is bad.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Date Night
Mila Franco
Great experience. Fast & friendly customer service. Delicious food. 10/10.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: VIP
Mason Smart
My husband and I tried Shell Shack for the first time yesterday. We sat at the bar where Nyle took care of us. He was super personable & helped guide us through the menu options and we ended up with the MVP boil and fried shrimp basket. Both were so good and Nyle made sure to check on us throughout the evening and also had the best 2000s R&B playlist going at the bar. Will definitely be back!
My husband and I ate here for the first time tonight. We had the VIP and the Crab Daddy boils. They were both phenomenal! The spices were delicious and the crab was cooked to perfection. Our server Nyle was the absolute best! He was kind, helpful, attentive, and explained everything about how the boils work. So head on down to the Shell Shack! You won't regret it!Parking: 6 dollars for parking.
Nyle is the best !! Will definitely come back as long as he’s working !!!!
Atmosphere: 5
Food: 5
Service: 5
Mallori Hollenshead
Nile was the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potatoes
Michelle Ellis
Thank you Shayla for great service. The food was good but the service was even better
Atmosphere: 5
Food: 5
Service: 5
Cuddlefish is Spazzy
Food was okay, I think their speciality is the crab so I'd get that if you go. Service dog friendly and ADA accessible. Overall would return for the crabWheelchair accessibility: ADA compliant stall
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Shrimp Boil, Southern Fried Catfish Platter, French Fries
Tae provided us with great service. We'll be back to see him again!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: VIP
Dined in… ordered the seafood boil (WAY TO SALTY) and didn’t have any flavor…again, just overly salty, the fried oysters which were an absolute joke… look like crumbs from the cornmeal. . I didn’t make much of a fuss as I figured I won’t be returning. Waiter was amazing tho.
Atmosphere: 4
Food: 1
Service: 5
Recommended dishes: Fried Oyster Basket, Potatoes, Sausage
Tae was amazing and super attentive to our table. He was kind and made sure we had everything we need. It was amazing service and I’ll definitely be back to sit in his area.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Shrimp Boil, Potatoes, Sausage
The food was good & a good value for the price. The drinks were expensive & watered down. Not worth a price of $14.00 a drink per person
Atmosphere: 3
Food: 4
Service: 3
Food was fantastic and service was phenomenal! Nyle was our server and he was super sweet and attentive! Would love to come back!
Atmosphere: 5
Food: 5
Service: 5
WORST SERVICE I'VE HAD ANYWHERE IN A LONG TIME!!!My wife and I show up for National Crawfish Day and to see the sports radio guys there promoting. This was 4/17/24 from 4-7p. Not busy at all in the restaurant or bar, we sat at the bar.The first bartender we had (Kia) was rude for no reason from the moment we sat down. I hadn't even finished sitting down before she asked what we wanted to drink. My wife asked for a minute to look and she just walked off. Maybe some waters to start off with while we decide what we want to drink would have been nice, but never got those. She was also rude to the guest of the radio station, the comedian Craig Gass, and all he did was ask for a dish that was shown online. We eat some crawfish which is always delicious, food is good here but not worth the hassle of feeling like you're bothering people who are literally there to work.Shift change happens around 6p, she comes to us saying she's tabbing us out and we can start another with the new bartender. I'm in service industry and you always offer that option, never assume. So she rushed us for that so she could leave after sitting at a table with another employee laughing about for 20 min.The new bartender is around and this is where it went super south! I don't have his name but he was young, with short dreads wearing a batman symbol on his shirt. He shows up, smelling like weed (which do your thing but if you can't function, don't smoke or don't have a job) then goes to the kitchen and I can see him snacking. He was also walking around talking on the phone (speaker phone) so everyone had no choice but to hear his conversation. Still has not checked on any patrons at the bar. Then he comes out from the kitchen with a burger and fries for himself, proceeds to walk around the entire bar where new people have shown up, our glasses are empty and messes from people leaving. At this point its getting later in the evening and the bar is picking up. He ignores all of us, goes to the little room behind the bar, sits down on his phone and starts eating. Us and other customers at the bar are watching him and looking around like is this for real? I had to yell over there to get his attention, in which he gets up, no apology, nothing, DOESN'T WASH HIS HANDS after putting food in his mouth, and asks what we need. I tell him he can help the other customers that have been sitting there with absolutely no service for 15 min, he does then helps us. We still wanted to continue eating crawfish and having some drinks but this guy absolutely ruined our crawfish day, so we didn't. The absolute lack of care was disgusting and I will NEVER be returning to this place again. It's a shame, I loved this place for years and the food but unfortunately it's been poor customer service the last few times we've been and I refuse to give them anymore money or support after this experience.This was absolutely awful. There was a moment where there wasn't a single employee on the floor that you could see. Like not even a manager walking around checking on things or making sure his bartender was behind the bar. The front door and bar area had a bunch of people standing around waiting.I will say there was one waitress who was pretty much working the whole restaurant. She picked up the slack from the other employees and was even making drinks because as stated earlier, the bartender wasn't there to do his job. That bartender was also very handsy with another employee in the kitchen area and that's not what you want to see when trusting someone to handle your food, and again DID NOT WASH HIS HANDS!Again I am service industry in running restaurants so I can be patient and understanding with a lot but this was the absolute worst. We spent $120 to be poorly taken care of and leave hungry. There was no excuse for how poorly this guys service was. We couldn't stand it anymore, we left and went to another bar, LG Taps where service is always good!
Atmosphere: 1
Food: 4
Service: 1
Service was terrible. Food was good but we sit here for at least an hour without ever being offered a refill or napkins. Got the big table platter of crab, lobster and didn't even get the corn, potatoes or sausage in the boil.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Southern Fried Catfish Platter, Fried Pickles
Parking: The parking situation is very bad. They have a valet who wants to charge seven dollars even though the parking lot is entirely empty and the valley doesn’t even take your car or take your keys? The whole situation is bad.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Date Night
Great experience. Fast & friendly customer service. Delicious food. 10/10.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: VIP
My husband and I tried Shell Shack for the first time yesterday. We sat at the bar where Nyle took care of us. He was super personable & helped guide us through the menu options and we ended up with the MVP boil and fried shrimp basket. Both were so good and Nyle made sure to check on us throughout the evening and also had the best 2000s R&B playlist going at the bar. Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp Boil, Snow Crab Legs, VIP
Restaurantji Recommends
My husband and I ate here for the first time tonight. We had the VIP and the Crab Daddy boils. They were both phenomenal! The spices were delicious and the crab was cooked to perfection. Our server Nyle was the absolute best! He was kind, helpful, attentive, and explained everything about how the boils work. So head on down to the Shell Shack! You won't regret it!Parking: 6 dollars for parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Daddy Feast, Potatoes, Sausage, VIP
Nyle is the best !! Will definitely come back as long as he’s working !!!!
Atmosphere: 5
Food: 5
Service: 5
Nile was the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potatoes
Thank you Shayla for great service. The food was good but the service was even better
Atmosphere: 5
Food: 5
Service: 5
Food was okay, I think their speciality is the crab so I'd get that if you go. Service dog friendly and ADA accessible. Overall would return for the crabWheelchair accessibility: ADA compliant stall
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Shrimp Boil, Southern Fried Catfish Platter, French Fries