I walked in last Saturday and picked up two meals for my boyfriend without any issues. I was helped by a lovely lady. I returned on the very next day to grab two more meals and this guy working there blankly stared at me and asked if he could help me, I said no thanks, I know what I need. He walked up behind me and asked if I ordered on the app and I said no. He said I couldn’t purchase anything bc I didn’t order on the app. I said you mean to tell me that yesterday I could walk in and grab two meals but today I can’t and he said yeah. He gave me this awful rude glare and was talking under his breath. I couldn’t understand what he was saying. I said okay bye, I will go to Whole Foods and buy them there. He said okay and just shrugged and went about his business. Just weird interaction all together. I guess they don’t want walk in business. The whole store was packed with food and he didn’t want to sell me anything or offer to help me figure out how I could walk out with something. Never seen anything like it.
Sinjin
I have mixed opinions about this place, it’s one of the only places I know where you can get Bison and most of the plates lend themselves to healthier eating, in fact Snap Kitchen has a viable menu and some unique foodstuffs. But this place…something is off here. The door postings say they close at 8, but I’ve been there at 6:50 and found the door locked, most lights on and an employee in visible sight counting bills and doing paperwork. Don’t bother knocking on the door because - well they are obviously done for the day. They will ignore you. Just like twenty-something college girls ignore thirty-something working men!Another odd thing about this store is, although they will accept cash - they tell you up front “But we won’t give you back any change”. So if you have a $12.00 order and you give them a $20.00 bill - you won’t be getting any change back, that order just turned into a twenty dollar order.Now they are located uptown, and I’ve always been told that rich people approach spending differently but I am a working man who happens to work uptown. I’m not rich. I work for my money. My money does not work for me!And to be honest that 8 dollar difference, would be gas money to get me home … out of Uptown.Naturally they do that because they are trendy and moving towards “cashless purchasing”, so they encourage you to use a credit card. But I am debt free. One of the ways I became debt free is by avoiding the pitfalls of credit card and other “cyber loans”. You know what? I miss My Fit Foods.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Bison Quinoa Bowl with Peppers and Onions
Dmitry Vlasiychuk
I had a very pleasant experience today, a gentleman by the name of DT took great care of me. I will come back here simply for that reason. Keep it up!
Service: 5
Hareth H.
They use the Too Good To Go app for cheap meals and to mitigate food waste! Way to go guys!!
Atmosphere: 5
Food: 4
Service: 5
Self Evaluate
The place itself is nice and clean! However, I’m concerned with the training and information being given to employers.Experience:The employee asked me to use my app (tap the icon “leaving store”), so that they get paid.This does not make sense because the order that has been placed has already been paid for. I don’t know what sort of information that employee has been told.Favor fleet orders are orders that have been placed and paid for by the customer.The order would not have been placed successfully as fleet order being picked up by a favor delivery driver, if there was any payment issues.So, that employee requesting that people hit leaving the store so that they get paid does not make sense and shows that this person has lack of experience and understanding .
Christina Curas
Gross. I was a long time customer of snap kitchen, I usually buy at whole foods. But I just purchased a meal and it was moldy. Their quality control has gone down, and for that price they need to reconsider being in business.
Food: 1
Keli Bradford
You need to fire the short Bald guy who was working today around 5pm. I stopped in to buy about $50 of meals. He didn’t say hello…just do you have a pickup. Then he stood behind me while I made my selections. I went to the register and he purposely made me wait while he walked over to straighten out the places I had grabbed them from. He was obviously mad that I chose the fresher meals, but I cannot eat everything in 2 days. I left everything on the counter and walked out. It was unnecessary. Do you all want business or not? I will not return.
Atmosphere: 1
Food: 1
Service: 1
Lena Angel
This is not beef Korma as they advertised online . Tasted like
Atmosphere: 2
Food: 1
Service: 4
Joseph Ealy
The short black guy is rude very unprofessional and useless. I will never return to Snap Kitchen, This Associate need to be coach
Atmosphere: 1
Service: 1
Matt Dunn
The older (bald / goatee) guy behind the counter is the rudest individual I’ve ever encountered at this location. My wife and I have been customers here way before Covid and ever since they opened back up guy has been nothing but rude, unhappy and disrespectful. I’m going to to the BBB, Google and Attorney General to express my concerns for his irrational behavior and mental / emotional unstableness. We used to love SNAP but they lost a weekly order from a family of fit athletes due to this man’s attitude & behavior. Terrible hire.
I'm really sad to be leaving SnapKitchen. Their food quality has gotten so much better and I really enjoy it. I signed up with a promo code for $20 off each week for 3 weeks. The first week was great. The second week, my food was delivered with the ice packs 100% melted and the food quality questionable. My husband emailed customer support and they were argumentative and gave us half our money back. They told us the food was fine and we should eat it. After a few bites, I was gagging from the smell and threw it away. He emailed again and got a full refund. The next week, the ice packs were melted again. He emailed and got a full refund. He asked if he'd get the $20 off the following two weeks since we didn't benefit from the promo and he was told no. I called and left a message and received an email saying they don't have customer service over the phone and everything is handled by email. My husband said he got an email about their 3rd party delivery service having known issues and they're resolved now, so we paid full price for one more week. The delivery never came. He emailed and they said they don't know what happened and gave him a full refund. So much wasted food. So much wasted time...
Atmosphere: 1
Food: 4
Service: 1
dopeyg reyes
Workers here are very rude and disrespectful this is the only location I have trouble today is July 3rd 10:56 am and the gentleman working in front today was rude nasty and couldn’t do one thing I asked him to do for me I waste all this money and time to come to your establishment for this kind of treatment is just awful never coming back again
Atmosphere: 1
Food: 1
Service: 1
Laura Gamez Garcia
When the picture shows 6-7 shrimp but your meal comes with 4 ????
Atmosphere: 3
Food: 3
Service: 3
Alejandra Baca
You can do better ! The lettuce is oxidized already, for a 10 dlls salad really ?
Gee Baby
Rachett ghetto employees rude and no customer service at all not coming back at all rather take the drive to get better service.
I walked in last Saturday and picked up two meals for my boyfriend without any issues. I was helped by a lovely lady. I returned on the very next day to grab two more meals and this guy working there blankly stared at me and asked if he could help me, I said no thanks, I know what I need. He walked up behind me and asked if I ordered on the app and I said no. He said I couldn’t purchase anything bc I didn’t order on the app. I said you mean to tell me that yesterday I could walk in and grab two meals but today I can’t and he said yeah. He gave me this awful rude glare and was talking under his breath. I couldn’t understand what he was saying. I said okay bye, I will go to Whole Foods and buy them there. He said okay and just shrugged and went about his business. Just weird interaction all together. I guess they don’t want walk in business. The whole store was packed with food and he didn’t want to sell me anything or offer to help me figure out how I could walk out with something. Never seen anything like it.
I have mixed opinions about this place, it’s one of the only places I know where you can get Bison and most of the plates lend themselves to healthier eating, in fact Snap Kitchen has a viable menu and some unique foodstuffs. But this place…something is off here. The door postings say they close at 8, but I’ve been there at 6:50 and found the door locked, most lights on and an employee in visible sight counting bills and doing paperwork. Don’t bother knocking on the door because - well they are obviously done for the day. They will ignore you. Just like twenty-something college girls ignore thirty-something working men!Another odd thing about this store is, although they will accept cash - they tell you up front “But we won’t give you back any change”. So if you have a $12.00 order and you give them a $20.00 bill - you won’t be getting any change back, that order just turned into a twenty dollar order.Now they are located uptown, and I’ve always been told that rich people approach spending differently but I am a working man who happens to work uptown. I’m not rich. I work for my money. My money does not work for me!And to be honest that 8 dollar difference, would be gas money to get me home … out of Uptown.Naturally they do that because they are trendy and moving towards “cashless purchasing”, so they encourage you to use a credit card. But I am debt free. One of the ways I became debt free is by avoiding the pitfalls of credit card and other “cyber loans”. You know what? I miss My Fit Foods.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Bison Quinoa Bowl with Peppers and Onions
I had a very pleasant experience today, a gentleman by the name of DT took great care of me. I will come back here simply for that reason. Keep it up!
Service: 5
They use the Too Good To Go app for cheap meals and to mitigate food waste! Way to go guys!!
Atmosphere: 5
Food: 4
Service: 5
The place itself is nice and clean! However, I’m concerned with the training and information being given to employers.Experience:The employee asked me to use my app (tap the icon “leaving store”), so that they get paid.This does not make sense because the order that has been placed has already been paid for. I don’t know what sort of information that employee has been told.Favor fleet orders are orders that have been placed and paid for by the customer.The order would not have been placed successfully as fleet order being picked up by a favor delivery driver, if there was any payment issues.So, that employee requesting that people hit leaving the store so that they get paid does not make sense and shows that this person has lack of experience and understanding .
Gross. I was a long time customer of snap kitchen, I usually buy at whole foods. But I just purchased a meal and it was moldy. Their quality control has gone down, and for that price they need to reconsider being in business.
Food: 1
You need to fire the short Bald guy who was working today around 5pm. I stopped in to buy about $50 of meals. He didn’t say hello…just do you have a pickup. Then he stood behind me while I made my selections. I went to the register and he purposely made me wait while he walked over to straighten out the places I had grabbed them from. He was obviously mad that I chose the fresher meals, but I cannot eat everything in 2 days. I left everything on the counter and walked out. It was unnecessary. Do you all want business or not? I will not return.
Atmosphere: 1
Food: 1
Service: 1
This is not beef Korma as they advertised online . Tasted like
Atmosphere: 2
Food: 1
Service: 4
The short black guy is rude very unprofessional and useless. I will never return to Snap Kitchen, This Associate need to be coach
Atmosphere: 1
Service: 1
The older (bald / goatee) guy behind the counter is the rudest individual I’ve ever encountered at this location. My wife and I have been customers here way before Covid and ever since they opened back up guy has been nothing but rude, unhappy and disrespectful. I’m going to to the BBB, Google and Attorney General to express my concerns for his irrational behavior and mental / emotional unstableness. We used to love SNAP but they lost a weekly order from a family of fit athletes due to this man’s attitude & behavior. Terrible hire.
Service: 1
Restaurantji Recommends
I'm really sad to be leaving SnapKitchen. Their food quality has gotten so much better and I really enjoy it. I signed up with a promo code for $20 off each week for 3 weeks. The first week was great. The second week, my food was delivered with the ice packs 100% melted and the food quality questionable. My husband emailed customer support and they were argumentative and gave us half our money back. They told us the food was fine and we should eat it. After a few bites, I was gagging from the smell and threw it away. He emailed again and got a full refund. The next week, the ice packs were melted again. He emailed and got a full refund. He asked if he'd get the $20 off the following two weeks since we didn't benefit from the promo and he was told no. I called and left a message and received an email saying they don't have customer service over the phone and everything is handled by email. My husband said he got an email about their 3rd party delivery service having known issues and they're resolved now, so we paid full price for one more week. The delivery never came. He emailed and they said they don't know what happened and gave him a full refund. So much wasted food. So much wasted time...
Atmosphere: 1
Food: 4
Service: 1
Workers here are very rude and disrespectful this is the only location I have trouble today is July 3rd 10:56 am and the gentleman working in front today was rude nasty and couldn’t do one thing I asked him to do for me I waste all this money and time to come to your establishment for this kind of treatment is just awful never coming back again
Atmosphere: 1
Food: 1
Service: 1
When the picture shows 6-7 shrimp but your meal comes with 4 ????
Atmosphere: 3
Food: 3
Service: 3
You can do better ! The lettuce is oxidized already, for a 10 dlls salad really ?
Rachett ghetto employees rude and no customer service at all not coming back at all rather take the drive to get better service.