Great customer service, only problem my drink was missing the nerds after i had to change the flavor twice because the machine wasn't set up fully yet.
Atmosphere: 3
Food: 4
Service: 4
Donald Evans
If you're paying with cash be sure to count your change and check your receipt.
Atmosphere: 3
Food: 4
Service: 1
Yvette Caldwell
Hot and good for a bite on the long drive ... Ty ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Burger
Sandra Ruiz
I'd give zero stars if the option was available. This Sonic has changed. I use to get fresh food now it tastes like cardboard and rubber. Like food (meat) just been sitting there. (Dry)! These burgers use to be juicy awhile back. Y'all need to hire some MEXICANS! I noticed wherever the Mexicans are working fast food, the food is going to be fresh! These fries I got today taste like they were thrown back into the oil. Got them hot but definitely not fresh. You definitely lost me as a customer. I'll drive farther just to get my $40-50 dollars worth of food fresh. Heck the customer service alone is bad. Get upset when we ask for condiments smh.
Atmosphere: 1
Food: 1
Service: 1
Dylan Herlehy
I’ve tried going to this drive thru before. These are the people who are “killing” sonic. I used to love going to sonic for breakfast but owners like these are ruining this place & need to go next door to Arby’s and learn how to run a real fast food establishment.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich, Breakfast Burrito
Martika Wells
JUST PAID FOR A SONIC BLAST THAT THEY DOUBLE CHARGED ME FOR EXTRA OREO AND THERE WAS NO OREO BLENDED IN, JUST ON THE TOP. THE MANAGER WANTED TO ARGUE ABOUT ME GETTING SOME ON THE SIDE AND SAID SHE'LL REFUND ONE OF THE EXTRA CHARGES. OK, SINCE MY MOUTH WAS REALLY SET FOR THIS BLAST. THEN AS IM EATING ON THE WAY HOME IT HAS ICE CHIPS IN IT, UNLESS THE ICE CREAM IS FREEZER BURNED WHY WOULD THERE BE ICE IN IT? AND TO TOP IT OFF THERE WAS A CHUNK OF PLASTIC INSIDE OF THE BLAST AS WELL. NEVER COMING BACK. SHOULD HAVE FOLLOWED MY MIND AND WENT TO BRAUMS. THEN WHEN THE MANAGER REFUNDED MY CARD SHE HAD THE AUDACITY TO ASK FOR THE $0.50 BACK SHE GAVE ME EARLIER.
Atmosphere: 1
Food: 1
Service: 1
Maxine Alexander
Parking: Sonic have the best onion rings. There is to me. Parking is Parking.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Hot Dog
Inna Begma
Horrible and rude customer service. Employees constantly have an attitude and are disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Tina Manning Roden
Slow with serves, food was
Atmosphere: 2
Food: 2
Service: 2
LeJuana Dickerson
I wanted to say Thank you again to the manager. My order was wrong the day manager was sooooo sweet she fixed it with a big smile she showed a great deal of empathy her customer service skills are Great. Keep up the GREAT work Ms. Loretta
The store manager that opened today, (12-21-2023) needs to be FIRED... I had a coupon of the breakfast burrito combo, I asked her could I have it with no meat (since I don't eat pork) she LITERALLY told me NO. I asked for the manager and she said it was her. I then asked my coworker, who's not from America and only been here less then 6 months, to go there and order the same thing without pork. He went and didn't have a problem bringing my food to me. That manager needs training and her customer service skills COMPLETE SUCKS... I RATE THE WHOLE STORE SERVICE A 1 JUST BECAUSE OF HER...
Atmosphere: 5
Food: 5
Service: 1
Mrs. WoodTown Texas
This is ridiculous, I placed my order by app, and when I pull up, the work crew is outside with their buddy,???While they're entertaining the budy, my meal via the app still hasn't come out.The buddy from number 17 leaves and I'm still waiting then I use the button where I am and these jokers pick up nor do they respond.I will never use Wheatland Rd. Dallas Texas Sonic ever again. I will continue using the home turf!!!They never crew you up, food always the right temp, and if they get the order wrong. They make it right. Keep these youngster out of Fast Food Industry because some of them are completely lazy.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich, Tots
Betty Bennett
They had everything that we ordered the first time I've been to a son that had all of these new items that was advertised on television they had
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Tots, Burger
scott mansfield
I waited at the drive through for over 10 minutes asking if anyone was there. I gave up on waiting and pulled up to the window and everyone was dancing. Like yo. What are you doing over here.
Service: 1
Bridgette Dallas Davis
Best customer service so far at any sonic!! Good job
Great customer service, only problem my drink was missing the nerds after i had to change the flavor twice because the machine wasn't set up fully yet.
Atmosphere: 3
Food: 4
Service: 4
If you're paying with cash be sure to count your change and check your receipt.
Atmosphere: 3
Food: 4
Service: 1
Hot and good for a bite on the long drive ... Ty ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Burger
I'd give zero stars if the option was available. This Sonic has changed. I use to get fresh food now it tastes like cardboard and rubber. Like food (meat) just been sitting there. (Dry)! These burgers use to be juicy awhile back. Y'all need to hire some MEXICANS! I noticed wherever the Mexicans are working fast food, the food is going to be fresh! These fries I got today taste like they were thrown back into the oil. Got them hot but definitely not fresh. You definitely lost me as a customer. I'll drive farther just to get my $40-50 dollars worth of food fresh. Heck the customer service alone is bad. Get upset when we ask for condiments smh.
Atmosphere: 1
Food: 1
Service: 1
I’ve tried going to this drive thru before. These are the people who are “killing” sonic. I used to love going to sonic for breakfast but owners like these are ruining this place & need to go next door to Arby’s and learn how to run a real fast food establishment.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich, Breakfast Burrito
JUST PAID FOR A SONIC BLAST THAT THEY DOUBLE CHARGED ME FOR EXTRA OREO AND THERE WAS NO OREO BLENDED IN, JUST ON THE TOP. THE MANAGER WANTED TO ARGUE ABOUT ME GETTING SOME ON THE SIDE AND SAID SHE'LL REFUND ONE OF THE EXTRA CHARGES. OK, SINCE MY MOUTH WAS REALLY SET FOR THIS BLAST. THEN AS IM EATING ON THE WAY HOME IT HAS ICE CHIPS IN IT, UNLESS THE ICE CREAM IS FREEZER BURNED WHY WOULD THERE BE ICE IN IT? AND TO TOP IT OFF THERE WAS A CHUNK OF PLASTIC INSIDE OF THE BLAST AS WELL. NEVER COMING BACK. SHOULD HAVE FOLLOWED MY MIND AND WENT TO BRAUMS. THEN WHEN THE MANAGER REFUNDED MY CARD SHE HAD THE AUDACITY TO ASK FOR THE $0.50 BACK SHE GAVE ME EARLIER.
Atmosphere: 1
Food: 1
Service: 1
Parking: Sonic have the best onion rings. There is to me. Parking is Parking.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Hot Dog
Horrible and rude customer service. Employees constantly have an attitude and are disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Slow with serves, food was
Atmosphere: 2
Food: 2
Service: 2
I wanted to say Thank you again to the manager. My order was wrong the day manager was sooooo sweet she fixed it with a big smile she showed a great deal of empathy her customer service skills are Great. Keep up the GREAT work Ms. Loretta
Restaurantji Recommends
The store manager that opened today, (12-21-2023) needs to be FIRED... I had a coupon of the breakfast burrito combo, I asked her could I have it with no meat (since I don't eat pork) she LITERALLY told me NO. I asked for the manager and she said it was her. I then asked my coworker, who's not from America and only been here less then 6 months, to go there and order the same thing without pork. He went and didn't have a problem bringing my food to me. That manager needs training and her customer service skills COMPLETE SUCKS... I RATE THE WHOLE STORE SERVICE A 1 JUST BECAUSE OF HER...
Atmosphere: 5
Food: 5
Service: 1
This is ridiculous, I placed my order by app, and when I pull up, the work crew is outside with their buddy,???While they're entertaining the budy, my meal via the app still hasn't come out.The buddy from number 17 leaves and I'm still waiting then I use the button where I am and these jokers pick up nor do they respond.I will never use Wheatland Rd. Dallas Texas Sonic ever again. I will continue using the home turf!!!They never crew you up, food always the right temp, and if they get the order wrong. They make it right. Keep these youngster out of Fast Food Industry because some of them are completely lazy.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich, Tots
They had everything that we ordered the first time I've been to a son that had all of these new items that was advertised on television they had
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Tots, Burger
I waited at the drive through for over 10 minutes asking if anyone was there. I gave up on waiting and pulled up to the window and everyone was dancing. Like yo. What are you doing over here.
Service: 1
Best customer service so far at any sonic!! Good job
Atmosphere: 4
Food: 4
Service: 4