They had no money to make change. Food was cold and not made as ordered. Drive thru person was rude. I tried to order and they told me to wait. I waited almost 3 minutes before my order was taken. Sat at the window for another 4 minutes. Bun was burned and cheese was cold. Horrible experience and I’m never going back.
Atmosphere: 1
Food: 1
Service: 1
Roderick Curry
Poor customer service
Service: 1
River Standley
I have tried to order from this one multiple times and each time my order has been canceled cause they were never opened when they claimed to be opened
Atmosphere: 1
Food: 1
Service: 1
Jonathan D
The are charging the old price for a pretzel twist that is half the size and doesn’t come with cheese. Also they don’t fill up the blast all the way.
Atmosphere: 5
Food: 1
Service: 5
Justin okray
I would like to recognize one of your team members who worked this morning. She delivered outstanding service, my order was prepared fresh and ready immediately after I completed my payment. I had to be at work nearby, and unlike other locations where delays can be frustrating, her efficiency and professionalism truly stood out. Please extend my gratitude for her excellent service; it was greatly appreciated.
Atmosphere: 5
Food: 5
Service: 5
Alistair Botha
Every time we order at this location they 1) can’t get the order right and 2) the flavorings they put in the drinks are incredibly bland.
Atmosphere: 3
Food: 3
Service: 1
Marsha Mcgill
Ordered a bacon double cheeseburger and look at the bacon on the sandwich. So.pissed will not go there anymore.
Atmosphere: 2
Food: 1
Service: 3
Leena
Yep, all the reviews are pretty valid. The shoulder lengthed dark haired guy in the all blue shirt, big glasses with the crappy attitude should get fired. If you hate your job then go work somewhere else. Ordering at 10:30pm but damn, the place closes at 1am. Will never go back to this location again!!!! I even tipped. DROP THE ATTITUDE OR YOURE GETTING NOWHERE IN LIFE.
Atmosphere: 1
Food: 4
Service: 1
Jackie Hickey
Great service, our car hop was doing a great job!
Atmosphere: 5
Food: 5
Service: 5
Lisa Anderson
Been going to Sonic at Old Denton and Frankford Road, in Carrollton for 15 years. The service has been slowly declining recently. Had a day manager try to refuse my order, I think he thought I was a Karen. I thought he was ... nevermind the restaurant's reputation was saved by a gracious carhop who the manager had sent to give me the message. The carhops are quick and efficient, just would love to see them smile more. And, y'all please tip them, cash if possible, but it can also be adding in the app. Besides it being the courteous thing to do, you never know how they're being treated by their supervisors.
Christian was a one man show taking orders and bringing them out to all the cars in 109° heat!!!! Kept a smile and stayed positive! I asked was he alone he said its just him and a cook!!! Get those guys some help or a higher pay! They're doing yall proud!
Joanna Nicole
Definitely about to stop coming here!!!! Staff lazy and always has me waiting over 10 mins to take my order. Today was worse, due to them seeing me and still not take my order. It’s way too hot to be playing
Service: 1
Venkata Lakshman Matta
Please Don’t go here they are taking more than 30 minutes to make the order Worst service ever i seen soo far
Atmosphere: 1
Food: 1
Service: 1
zee
all of our drinks were amazing and everything went smoothly. corbin was SO unbelievably nice and deserves the best. he provided service that we need to see more of. great job to corbin!!!
Atmosphere: 5
Food: 5
Service: 5
Kimia Sajjadi
Corbin was my server today and wow!!! He was absolutely incredibly, truly went above and beyond to make the Sonic experience much more enjoyable. So sweet, excellent customer service skills, and so cooperative. He definitely deserves the most. Great job to Corbin and his exceptional attitude.
They had no money to make change. Food was cold and not made as ordered. Drive thru person was rude. I tried to order and they told me to wait. I waited almost 3 minutes before my order was taken. Sat at the window for another 4 minutes. Bun was burned and cheese was cold. Horrible experience and I’m never going back.
Atmosphere: 1
Food: 1
Service: 1
Poor customer service
Service: 1
I have tried to order from this one multiple times and each time my order has been canceled cause they were never opened when they claimed to be opened
Atmosphere: 1
Food: 1
Service: 1
The are charging the old price for a pretzel twist that is half the size and doesn’t come with cheese. Also they don’t fill up the blast all the way.
Atmosphere: 5
Food: 1
Service: 5
I would like to recognize one of your team members who worked this morning. She delivered outstanding service, my order was prepared fresh and ready immediately after I completed my payment. I had to be at work nearby, and unlike other locations where delays can be frustrating, her efficiency and professionalism truly stood out. Please extend my gratitude for her excellent service; it was greatly appreciated.
Atmosphere: 5
Food: 5
Service: 5
Every time we order at this location they 1) can’t get the order right and 2) the flavorings they put in the drinks are incredibly bland.
Atmosphere: 3
Food: 3
Service: 1
Ordered a bacon double cheeseburger and look at the bacon on the sandwich. So.pissed will not go there anymore.
Atmosphere: 2
Food: 1
Service: 3
Yep, all the reviews are pretty valid. The shoulder lengthed dark haired guy in the all blue shirt, big glasses with the crappy attitude should get fired. If you hate your job then go work somewhere else. Ordering at 10:30pm but damn, the place closes at 1am. Will never go back to this location again!!!! I even tipped. DROP THE ATTITUDE OR YOURE GETTING NOWHERE IN LIFE.
Atmosphere: 1
Food: 4
Service: 1
Great service, our car hop was doing a great job!
Atmosphere: 5
Food: 5
Service: 5
Been going to Sonic at Old Denton and Frankford Road, in Carrollton for 15 years. The service has been slowly declining recently. Had a day manager try to refuse my order, I think he thought I was a Karen. I thought he was ... nevermind the restaurant's reputation was saved by a gracious carhop who the manager had sent to give me the message. The carhops are quick and efficient, just would love to see them smile more. And, y'all please tip them, cash if possible, but it can also be adding in the app. Besides it being the courteous thing to do, you never know how they're being treated by their supervisors.
Atmosphere: 3
Food: 5
Service: 2
Restaurantji Recommends
Christian was a one man show taking orders and bringing them out to all the cars in 109° heat!!!! Kept a smile and stayed positive! I asked was he alone he said its just him and a cook!!! Get those guys some help or a higher pay! They're doing yall proud!
Definitely about to stop coming here!!!! Staff lazy and always has me waiting over 10 mins to take my order. Today was worse, due to them seeing me and still not take my order. It’s way too hot to be playing
Service: 1
Please Don’t go here they are taking more than 30 minutes to make the order Worst service ever i seen soo far
Atmosphere: 1
Food: 1
Service: 1
all of our drinks were amazing and everything went smoothly. corbin was SO unbelievably nice and deserves the best. he provided service that we need to see more of. great job to corbin!!!
Atmosphere: 5
Food: 5
Service: 5
Corbin was my server today and wow!!! He was absolutely incredibly, truly went above and beyond to make the Sonic experience much more enjoyable. So sweet, excellent customer service skills, and so cooperative. He definitely deserves the most. Great job to Corbin and his exceptional attitude.
Atmosphere: 5
Food: 5
Service: 5
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