Just ordered online and they delivered my drink without a freaking straw.
luis escatell
Very rude people, all they ever say is “Well accidents happen” yes, at this store you all always get orders wrong
Atmosphere: 1
Food: 5
Service: 1
Erik Ross
This the slowest Starbucks I’ve ever been to
Atmosphere: 1
Food: 1
Service: 1
Brenda Araiza
Really bad customer service!
Atmosphere: 1
Food: 2
Service: 1
Simone White
I’m not here to ruin anyone’s day but I’ve never been shut down so rudely and quickly for my order from any Starbucks before. Yes, my order is odd but it is very simple. I go to Starbucks various locations all the time to get this though this was my first time at this location. Espe was so rude she even refused to do it. Completely shut me down and said no even though I tried to tell her what it was and that I’ve gotten it at every starbucks from other ones in Dallas to some in Arizona. She ruined my experience of this location. Also my drink was 3/4 full! This location is not the one to go to.
Food: 1
Patrick Haggard
I usually don’t leave many reviews but i had to after my experience today. I went through this location this afternoon and i have never been so disappointed with the service from a business in my entire life. when i got to the microphone, a man answered and took my order. I told him “could i have a venti hot pumpkin latte” he said “okay you said a latte right? hot or iced” i told him hot even though i had already said it. I totally get it. i used to work at a coffee shop and those headsets are totally hard to hear through. After, my boyfriend ordered his drink and the man over the microphone said “you’re gonna have to let the driver talk dude i can’t hear nothing.” i thought that was a kind of unprofessional way to say something but again, i was like whatever because i get that they were busy and i don’t expect perfect customer service to the places i go to. however, i again said i would like a grande iced white mocha latte. I heard the person in the microphone laughing at something and then he stated “okay do you want that hot or iced” and at that point i got a little annoyed because he wasn’t listening at all so i looked at my boyfriend and raised my hand in the air like “really?” but i was still polite when i spoke to the worker. well we got to the window and this young girl handed us our order and we checked out. she was very polite. while she was getting our last drink, an asian man came to the window and just stood there and kept looking over at us. when she handed him our last drink, he handed it to us and said “you know bro i can see you in the drive through and you don’t need to catch an attitude like that. have a nice day.” I was infuriated because i was very polite to him through the microphone even though he was not listening to us. i said back to him “we didn’t catch an attitude you’re the one that’s upset right now.” and he said “yes you did now go and have a good day.” So we left and decided to call to put in a complaint with the manager. we called the store and a young lady answered and was very kind. she handed the phone to the manager and i told him that i needed to put in a complaint. I said “hi i’m not sure who it was that took our order a second ago but i just wanted to let you know that he was really rude.” Turns out it was the same guy that took our order that was the manager (whether he really is or not who knows. i can’t imagine someone that trashy would make their way to managing a starbucks). He then accused me of saying the f-word which i understand he could have misunderstood what i said and heard that. Anyway, he stated that we don’t need to have an attitude with him because “he didn’t do anything wrong.” I again told him we didn’t have an attitude. he then began to argue with us. So we asked for his name and he said his name was mike. my boyfriend then asked mike who? and he said “mike lowery” which is the name of a character in a movie or show (not really sure but i’ve also heard it in a song before.) i then told my boyfriend that’s not a real name and to not even bother with trying to get it. i then said that he was very unprofessional and he started cussing at us and stated “i have your member id from when you scanned your app so don’t mess with me.” He then hung up. I have never had an experience like that at any restaurant before and i will not be returning ever to this location. I don’t want to associate with someone that is so unprofessional and trashy. We did report him to the corporate number and gave a description of him and they refunded our money. however, that is still not enough to ever make me go back to that location. i pray that no one has to come into contact with him again at that starbucks because you will feel like you just got done speaking with a brick wall when you leave. this starbucks was convenient because it was so close to where i live but id rather pay 20$ for a coffee if i had to and go somewhere else then go back to that starbucks.
Atmosphere: 5
Food: 4
Service: 1
Alejandro P Sanchez
Came to get some breakfast before work and I drive a big truck after 10 minutes of sitting outside eating the man comes out and ask me if am going to be her longer smh like there’s no parking but yet inside is a guy fast asleep wack place won’t be com
Atmosphere: 1
Food: 5
Service: 1
Tony Lino
Girl at the drive thru 10/26 9:06am handed me a hot coffee when it was suppose to be iced. When I told her she made a face and visibly frustrated. She told me to park and she would bring it to me. Problem is she gave the wrong size. You need to put your best people at the drive thru. Nit sure if she's having a bad day but I just paid for something didn't order and she caught a little attitude.
Service: 1
Jason Hartis
Perfect Drink Order!
Atmosphere: 4
Food: 5
Service: 5
Tye's Notary
I absolutely love the new modern design! When the office closes, this makes the perfect location to still meet with clients & get the latest seasonal drink. It's always a pleasure to stop in.
Fast service but they filled my cup to the rim with ice. About 4 sips worth of coffee.
Atmosphere: 3
Food: 5
Service: 3
Ekaterina
It’s a nice place to stop for a coffee and a snack. Friendly baristas with a positive attitude. I like that there is often some drink samples to try! Although the food variety is not always too big.
Atmosphere: 5
Food: 4
Service: 5
Al H
This location sucks . Employees are so rude and disrespectful. They open the stores whenever they want.
Atmosphere: 1
Food: 2
Service: 1
Deon Q. Sanders
I love, hate coming to this location. I love it because the service is superb. Every person in the drive-through is friendly and you can hear their smile through the drive-through speaker. However, A proper analysis of the service area was not shared with the team that created the layout. (Poorly engineered). It’s hideous. The people coming out of drive-through are often blocked by the people in line for the drive-through. The cars in line for the drive-through are also blocking any parking spaces that are available at this location.
Atmosphere: 3
Food: 5
Service: 5
Medlock Sisters
I don’t live in this area sadly but whenever I’m visiting Dallas in general this is my preferred Starbucks. Yes, I will pull over and exit the Oaklawn exit off 83 just to pick up a coffee from here and continue driving downtown because it is such a short distance from the exit and to be honest, just all around worth it! Yes we make the drive here no matter what part of Dallas we’re visiting haha Such a cute spot and always a vibe with great baristas. My order is complicated so I always just appreciate people who can execute and deliver as if it wasn’t too complex. Management has no idea how much it means to me that they chose people who are so down to earth and always willing to make my complicated cup of coffee. Every time there’s a new person I get nervous that they will get upset or overwhelmed and of course they have yet to put a rookie barista in the mix that made me feel that way! Appreciate it more than u all know
Just ordered online and they delivered my drink without a freaking straw.
Very rude people, all they ever say is “Well accidents happen” yes, at this store you all always get orders wrong
Atmosphere: 1
Food: 5
Service: 1
This the slowest Starbucks I’ve ever been to
Atmosphere: 1
Food: 1
Service: 1
Really bad customer service!
Atmosphere: 1
Food: 2
Service: 1
I’m not here to ruin anyone’s day but I’ve never been shut down so rudely and quickly for my order from any Starbucks before. Yes, my order is odd but it is very simple. I go to Starbucks various locations all the time to get this though this was my first time at this location. Espe was so rude she even refused to do it. Completely shut me down and said no even though I tried to tell her what it was and that I’ve gotten it at every starbucks from other ones in Dallas to some in Arizona. She ruined my experience of this location. Also my drink was 3/4 full! This location is not the one to go to.
Food: 1
I usually don’t leave many reviews but i had to after my experience today. I went through this location this afternoon and i have never been so disappointed with the service from a business in my entire life. when i got to the microphone, a man answered and took my order. I told him “could i have a venti hot pumpkin latte” he said “okay you said a latte right? hot or iced” i told him hot even though i had already said it. I totally get it. i used to work at a coffee shop and those headsets are totally hard to hear through. After, my boyfriend ordered his drink and the man over the microphone said “you’re gonna have to let the driver talk dude i can’t hear nothing.” i thought that was a kind of unprofessional way to say something but again, i was like whatever because i get that they were busy and i don’t expect perfect customer service to the places i go to. however, i again said i would like a grande iced white mocha latte. I heard the person in the microphone laughing at something and then he stated “okay do you want that hot or iced” and at that point i got a little annoyed because he wasn’t listening at all so i looked at my boyfriend and raised my hand in the air like “really?” but i was still polite when i spoke to the worker. well we got to the window and this young girl handed us our order and we checked out. she was very polite. while she was getting our last drink, an asian man came to the window and just stood there and kept looking over at us. when she handed him our last drink, he handed it to us and said “you know bro i can see you in the drive through and you don’t need to catch an attitude like that. have a nice day.” I was infuriated because i was very polite to him through the microphone even though he was not listening to us. i said back to him “we didn’t catch an attitude you’re the one that’s upset right now.” and he said “yes you did now go and have a good day.” So we left and decided to call to put in a complaint with the manager. we called the store and a young lady answered and was very kind. she handed the phone to the manager and i told him that i needed to put in a complaint. I said “hi i’m not sure who it was that took our order a second ago but i just wanted to let you know that he was really rude.” Turns out it was the same guy that took our order that was the manager (whether he really is or not who knows. i can’t imagine someone that trashy would make their way to managing a starbucks). He then accused me of saying the f-word which i understand he could have misunderstood what i said and heard that. Anyway, he stated that we don’t need to have an attitude with him because “he didn’t do anything wrong.” I again told him we didn’t have an attitude. he then began to argue with us. So we asked for his name and he said his name was mike. my boyfriend then asked mike who? and he said “mike lowery” which is the name of a character in a movie or show (not really sure but i’ve also heard it in a song before.) i then told my boyfriend that’s not a real name and to not even bother with trying to get it. i then said that he was very unprofessional and he started cussing at us and stated “i have your member id from when you scanned your app so don’t mess with me.” He then hung up. I have never had an experience like that at any restaurant before and i will not be returning ever to this location. I don’t want to associate with someone that is so unprofessional and trashy. We did report him to the corporate number and gave a description of him and they refunded our money. however, that is still not enough to ever make me go back to that location. i pray that no one has to come into contact with him again at that starbucks because you will feel like you just got done speaking with a brick wall when you leave. this starbucks was convenient because it was so close to where i live but id rather pay 20$ for a coffee if i had to and go somewhere else then go back to that starbucks.
Atmosphere: 5
Food: 4
Service: 1
Came to get some breakfast before work and I drive a big truck after 10 minutes of sitting outside eating the man comes out and ask me if am going to be her longer smh like there’s no parking but yet inside is a guy fast asleep wack place won’t be com
Atmosphere: 1
Food: 5
Service: 1
Girl at the drive thru 10/26 9:06am handed me a hot coffee when it was suppose to be iced. When I told her she made a face and visibly frustrated. She told me to park and she would bring it to me. Problem is she gave the wrong size. You need to put your best people at the drive thru. Nit sure if she's having a bad day but I just paid for something didn't order and she caught a little attitude.
Service: 1
Perfect Drink Order!
Atmosphere: 4
Food: 5
Service: 5
I absolutely love the new modern design! When the office closes, this makes the perfect location to still meet with clients & get the latest seasonal drink. It's always a pleasure to stop in.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fast service but they filled my cup to the rim with ice. About 4 sips worth of coffee.
Atmosphere: 3
Food: 5
Service: 3
It’s a nice place to stop for a coffee and a snack. Friendly baristas with a positive attitude. I like that there is often some drink samples to try! Although the food variety is not always too big.
Atmosphere: 5
Food: 4
Service: 5
This location sucks . Employees are so rude and disrespectful. They open the stores whenever they want.
Atmosphere: 1
Food: 2
Service: 1
I love, hate coming to this location. I love it because the service is superb. Every person in the drive-through is friendly and you can hear their smile through the drive-through speaker. However, A proper analysis of the service area was not shared with the team that created the layout. (Poorly engineered). It’s hideous. The people coming out of drive-through are often blocked by the people in line for the drive-through. The cars in line for the drive-through are also blocking any parking spaces that are available at this location.
Atmosphere: 3
Food: 5
Service: 5
I don’t live in this area sadly but whenever I’m visiting Dallas in general this is my preferred Starbucks. Yes, I will pull over and exit the Oaklawn exit off 83 just to pick up a coffee from here and continue driving downtown because it is such a short distance from the exit and to be honest, just all around worth it! Yes we make the drive here no matter what part of Dallas we’re visiting haha Such a cute spot and always a vibe with great baristas. My order is complicated so I always just appreciate people who can execute and deliver as if it wasn’t too complex. Management has no idea how much it means to me that they chose people who are so down to earth and always willing to make my complicated cup of coffee. Every time there’s a new person I get nervous that they will get upset or overwhelmed and of course they have yet to put a rookie barista in the mix that made me feel that way! Appreciate it more than u all know
Atmosphere: 4
Food: 5
Service: 5
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