Starbucks
13556 Preston Rd, Dallas
(972) 661-8079
Recent Reviews
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I usually don’t leave reviews for Starbucks, but I feel the need to share my experience with this location. I stop by here daily on my way to work since it’s the only one between my home and office. Unfortunately, I’m rarely satisfied with my drink. Something always seems off, and while I’ve tried to overlook it since it’s “just coffee,” one issue has become impossible to ignore.
The gentleman working the drive-thru, though polite, needs to pay more attention to his personal hygiene. His appearance often seems unkempt, and his nails are in poor condition, which can be unsettling when he hands over my cup. This has made my visits uncomfortable, as I feel hesitant about drinking my coffee afterward.
I want to clarify that this is solely about cleanliness, and I have no issues with anyone’s personal identity. I hope this feedback is taken constructively, as it’s an otherwise convenient location.
Atmosphere: 3
Food: 2
Service: 2
Shout out to the team here! I stop by every day, if not every other day, before I head into the office. Everyone here is fantastic!
Atmosphere: 5
Food: 5
Service: 5
Good coffe and pastries
Atmosphere: 5
Food: 5
Service: 5
Person who took our order was high and drink was terrible
Atmosphere: 1
Food: 1
Service: 1
Very friendly.
Service: 5
When we got there the drive thru line was super long so we decided that it would be quicker to go inside instead. But we were met with horrible service and we got to order from about ten to 15 minute of just standing there. But, we finally got our drinks and lemon cake.
I come almost every day around 3pm, and every day they are out of something. The cold foam for their seasonal drink, oatmilk, it’s always something.
The staff is incredible, professional, and friendly, but management needs work.
Atmosphere: 4
Food: 4
Service: 5
Terrible customer service i had the worst experience i came through the drive thru and the general manager with ginger hair was already giving us attitude when i was ordering and we got to the window she made it seem like if we were dumb and once we got our drinks they weren’t mixed well and was watered down so we called and came back this black lady was talking to us so rude and shut the window at my face while i was speaking and we called the manager and she said she knew the lady was giving me attitude but didn’t care like how are you a manager but doesn’t care about how the customer feels.
Terrible experience. The baristas seemed pissed they had another customer walking in. Very rude. The girl was throwing things everywhere probably seemed like someone woke up on wrong side of the bed
Atmosphere: 1
Food: 1
Service: 1
Terrible coffee, dry oatmeal and no sriracha sauce available for the only vegan friendly sandwich option.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great service today from Elijah! Thanks for going the extra mile to make the best drink!
Atmosphere: 5
Food: 5
Service: 5
Ok my 1st time ever going to Starbucks. It was cool . Staff was nice, good price,I will be back , iced coffee, 1st time for me. I know er-body been there before but it takes me awhile try new stuff.. I got Flames tattooed on my face, holler at me in Starbucks I buy one.
Atmosphere: 4
Food: 5
Service: 5
Nitro is out every other day it seems like and they take forever to make an order especially in drive thru. Used to be quick but this like most other SBs has gone downhill fast.
I ordered the grill cheese extra toasted and a brown suger oatmilk shaken expresso with macadamia nut. The drink was perfect, but the grilled cheese was burnt, and the drive-thru person remarked on it but did not offer a replacement ?.
Atmosphere: 5
Food: 2
Service: 4
Great for relaxing an afternoon-night at Starbucks ? located on Preston and Alpha.
Atmosphere: 4
Food: 4
Service: 4
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