The Tuesday mid-morning staff are the best. My drink is never wrong!
Atmosphere: 5
Food: 5
Service: 5
Rachel
Amazing customer service!! So sweet and took the time to talk to me about the coffees I’ll be back!
Service: 5
Christina Sanchez
I love Starbucks I had a pumpkin spice latte and my baby daddy had hot chocolate the classic on a cold day. and a blueberry muffin warmed. and we didn’t mind the wait
Atmosphere: 5
Food: 5
Service: 5
Df W
Now, I didn't like my drink, because it didn't taste like Eggnog.
Atmosphere: 5
Food: 5
Service: 5
Barry Palmquist
Always a quality spot.
Ariel Engebretsen
Been going to Starbucks for years. My dog is in the ER, and I thought it would be nice to bring him one last pup cup. Received attitude regarding it from the employee working the bar. My drink was also messed up by the same employee. I will go to other coffee shops in the area moving forward.
Atmosphere: 2
Food: 3
Service: 1
The Brokeway
Don't go in if you're a construction worker they don't want you waiting for a drink you paid for
Atmosphere: 1
Food: 3
Service: 3
Andrew Lopez Vega
Alba is always attentive and very nice , whole team is great . They greet everyone that walks in and even though it’s busy everyone seems to be in a good mood .
Atmosphere: 5
Food: 5
Service: 5
TXEducator Administrator
I have been a regular customer at the Starbucks on Knox Street for the past three years, as a member of the local community. Unfortunately, my experiences with a particular employee named Maria have been consistently disappointing and troubling. Each time I visit, I notice a pattern of prejudice and unfair treatment toward African-Americans. Maria’s attitude is so awful towards blacks who come in that I decided to poset after observing and experiencing her unpleasant and controling nature.
Most recently, on Sunday, August 31, 2025, I came in as usual. Before placing my order, I wanted to wash my hands and asked for the restroom code. When I received the “restroom code” from another staff member, who kindly gave it because Maria ignored me when I asked her. As I was headed to the Starbucks restroom—she of judge me and thought I was a bum because I was stressed in my workout clothes and I am black…Maria suddenly shouted at me, questioning whether I intended to place an order since I was using the restroom. Her tone was loud, rude and humiliating.
I turned around and said, “ I’ll place the order after I wash my hands and use the restroom”— if that’s all right with you? Proceeding to the restroom but filling awkward about her stance.
when I came out of the restroom and went to the counter to place my order, she act as if she did not want to serve me. After I explained that I do place orders regularly, she and a supervisor began giggling and making fun of me, which made me feel singled out and disrespected.
When I finally placed my order, I expressed my frustration, mentioning that I’ve been coming here for three years and that her behavior has consistently been biased and unprofessional. Despite remaining polite and professional myself, she continued to judge me based on my race. Additionally, she did not wash her hands properly while handling food and orders, raising health and sanitation concerns.
The supervisor also tried to argue with me, stating, “if you don’t like it then you can get out “and “you can contact my manager”. Well I’ll do better than that. I thought to myself, and maintain professionalism. I chose not to engage further, as their attitude seemed to thrive on conflict. I just go ahead and create this post🤗.
It’s disheartening to experience such microaggressions and discrimination, regardless of one’s social or economic status. Unfortunately, this isn’t an isolated incident; I’ve encountered similar situations before, but today’s experience was particularly humiliating.
I believe that all staff should be properly trained to treat every customer with respect and fairness. Maria’s attitude and treatment of me have negatively impacted the store’s atmosphere and reputation. I hope Starbucks takes this feedback seriously and addresses these ongoing issues to ensure a more inclusive and respectful environment for all customers.
Atmosphere: 1
Service: 1
Chilot
For years, I’ve been a devoted Starbucks customer but never asked to purchased first to use restroom. I have decided to stop using Starbucks from now on. Thank you for helping me to save my money!
I’ve been a loyal Starbucks customer for years, spending thousands of dollars and visiting stores all over the world. Not once until now have I ever been asked if I’d made a purchase just to use the restroom, especially when in fact did minutes prior. At this location, a white woman wearing red glasses asked in a passive-aggressive tone, which felt unnecessary and unwelcoming. For a brand built on consistency and customer experience that I’ve admired, this interaction stood out in the worst way. I left not fond of the interaction at all.
Atmosphere: 1
Service: 1
Sheyla Sanchez
I had a bad treatment by the employee Maria, I was on the line waiting to order but I needed to go to the bathroom and my husband asks her the bathroom code, to which she practically doesn't even look at us and with very bad will tells my husband that we have to order to be able to use the bathroom, I don't know, but the first time this happens to me in a Starbucks, I don't come back here anymore.
Atmosphere: 1
Food: 4
Service: 1
Victor Ochei
Shoutout to Brooklynn for the great service and conversation. Made sure large order was made perfectly.
Atmosphere: 5
Food: 5
Service: 5
Kenneth Ortega
My favorite Starbucks in Dallas. Turtle Creek/Knox Henderson Area.
Atmosphere: 5
Food: 5
Service: 5
Felipe Azuaje
I always come to this Starbucks to pick up my black Americano coffee. Today, when I needed to use the restroom because I was feeling dizzy and wanted to freshen up, I was told that I couldn’t use the restroom unless I bought a coffee or another item first. What’s going on with this store? Has anyone else experienced this?
The Tuesday mid-morning staff are the best. My drink is never wrong!
Atmosphere: 5
Food: 5
Service: 5
Amazing customer service!! So sweet and took the time to talk to me about the coffees I’ll be back!
Service: 5
I love Starbucks I had a pumpkin spice latte and my baby daddy had hot chocolate the classic on a cold day. and a blueberry muffin warmed. and we didn’t mind the wait
Atmosphere: 5
Food: 5
Service: 5
Now, I didn't like my drink, because it didn't taste like Eggnog.
Atmosphere: 5
Food: 5
Service: 5
Always a quality spot.
Been going to Starbucks for years. My dog is in the ER, and I thought it would be nice to bring him one last pup cup. Received attitude regarding it from the employee working the bar. My drink was also messed up by the same employee. I will go to other coffee shops in the area moving forward.
Atmosphere: 2
Food: 3
Service: 1
Don't go in if you're a construction worker they don't want you waiting for a drink you paid for
Atmosphere: 1
Food: 3
Service: 3
Alba is always attentive and very nice , whole team is great . They greet everyone that walks in and even though it’s busy everyone seems to be in a good mood .
Atmosphere: 5
Food: 5
Service: 5
I have been a regular customer at the Starbucks on Knox Street for the past three years, as a member of the local community. Unfortunately, my experiences with a particular employee named Maria have been consistently disappointing and troubling. Each time I visit, I notice a pattern of prejudice and unfair treatment toward African-Americans. Maria’s attitude is so awful towards blacks who come in that I decided to poset after observing and experiencing her unpleasant and controling nature.
Most recently, on Sunday, August 31, 2025, I came in as usual. Before placing my order, I wanted to wash my hands and asked for the restroom code. When I received the “restroom code” from another staff member, who kindly gave it because Maria ignored me when I asked her. As I was headed to the Starbucks restroom—she of judge me and thought I was a bum because I was stressed in my workout clothes and I am black…Maria suddenly shouted at me, questioning whether I intended to place an order since I was using the restroom. Her tone was loud, rude and humiliating.
I turned around and said, “ I’ll place the order after I wash my hands and use the restroom”— if that’s all right with you? Proceeding to the restroom but filling awkward about her stance.
when I came out of the restroom and went to the counter to place my order, she act as if she did not want to serve me. After I explained that I do place orders regularly, she and a supervisor began giggling and making fun of me, which made me feel singled out and disrespected.
When I finally placed my order, I expressed my frustration, mentioning that I’ve been coming here for three years and that her behavior has consistently been biased and unprofessional. Despite remaining polite and professional myself, she continued to judge me based on my race. Additionally, she did not wash her hands properly while handling food and orders, raising health and sanitation concerns.
The supervisor also tried to argue with me, stating, “if you don’t like it then you can get out “and “you can contact my manager”. Well I’ll do better than that. I thought to myself, and maintain professionalism. I chose not to engage further, as their attitude seemed to thrive on conflict. I just go ahead and create this post🤗.
It’s disheartening to experience such microaggressions and discrimination, regardless of one’s social or economic status. Unfortunately, this isn’t an isolated incident; I’ve encountered similar situations before, but today’s experience was particularly humiliating.
I believe that all staff should be properly trained to treat every customer with respect and fairness. Maria’s attitude and treatment of me have negatively impacted the store’s atmosphere and reputation. I hope Starbucks takes this feedback seriously and addresses these ongoing issues to ensure a more inclusive and respectful environment for all customers.
Atmosphere: 1
Service: 1
For years, I’ve been a devoted Starbucks customer but never asked to purchased first to use restroom. I have decided to stop using Starbucks from now on. Thank you for helping me to save my money!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I’ve been a loyal Starbucks customer for years, spending thousands of dollars and visiting stores all over the world. Not once until now have I ever been asked if I’d made a purchase just to use the restroom, especially when in fact did minutes prior. At this location, a white woman wearing red glasses asked in a passive-aggressive tone, which felt unnecessary and unwelcoming. For a brand built on consistency and customer experience that I’ve admired, this interaction stood out in the worst way. I left not fond of the interaction at all.
Atmosphere: 1
Service: 1
I had a bad treatment by the employee Maria, I was on the line waiting to order but I needed to go to the bathroom and my husband asks her the bathroom code, to which she practically doesn't even look at us and with very bad will tells my husband that we have to order to be able to use the bathroom, I don't know, but the first time this happens to me in a Starbucks, I don't come back here anymore.
Atmosphere: 1
Food: 4
Service: 1
Shoutout to Brooklynn for the great service and conversation. Made sure large order was made perfectly.
Atmosphere: 5
Food: 5
Service: 5
My favorite Starbucks in Dallas. Turtle Creek/Knox Henderson Area.
Atmosphere: 5
Food: 5
Service: 5
I always come to this Starbucks to pick up my black Americano coffee. Today, when I needed to use the restroom because I was feeling dizzy and wanted to freshen up, I was told that I couldn’t use the restroom unless I bought a coffee or another item first. What’s going on with this store? Has anyone else experienced this?
Atmosphere: 1
Food: 5
Service: 1
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