Naidely is the best barista and will always make your drinks good! Best starbucks in the area and highly recommend. Employees are always very friendly :)
Atmosphere: 5
Food: 5
Service: 5
Jasmine Upchurch
Received exemplary customer service in the drive through 11/24, I believe his name was Greg but so good, I’m leaving this review! Thanks so much!
Food: 5
Service: 5
NAIDELY lopez
this is the best starbucks i’ve been too , very considerate and very convenient, takes care of everyone at a timely manner and drinks are always TEA ☺️
Food: 5
Service: 5
Rashad Jackson
I love this place!!
Atmosphere: 5
Food: 5
Service: 5
Andre Ornelas
Very busy in the mornings but the staff is great and they always get my order right.
Atmosphere: 5
Food: 5
Service: 5
Kayla Feltz
The drink was watered down and tasted like there wasn’t any syrup. Please get better management and parking at this location.
Atmosphere: 2
Food: 5
Service: 2
Natalia Contreras
I use to drag going to this location, because everyone was so rude and coffee orders always wrong. With it being right off 75 and hall it’s in such convenient location I started going again a couple months ago, there has definitely been a change in the personnel working there, all the new girls are super friendly and welcoming not to mention my coffee always tastes amazing now!
Atmosphere: 5
Food: 5
Service: 5
Danny Jose
Cool staff. Welcoming .. OK taste
Atmosphere: 4
Food: 4
Service: 5
Toni Powell
That breakfast sandwich was horrible bread hard,gouda toooo thick an bacon was not fresh....
Atmosphere: 4
Food: 2
Service: 4
Raleigh D. Fletcher
Came through the drive thru and Abigail in the window gave me one of the worst customer service experiences. When I pulled up to the window she was texting on her phone and it took about 2 minutes for her to acknowledge that I had pulled up to the window. She did not greet me at all, she just gave me a total. She scanned my Starbucks card and just sat there, mind you my drinks were already made. I noticed that the iced oat milk mocha I ordered did not have whipped cream on it (while it was sitting there ready to be handed out of the window) and I asked Abigail if they could add it on. (Previously at the speaker I gave clear instructions to put whipped cream on the mocha.) Abigail rolled her eyes and told the barista behind her to add whipped cream. My major concerns are the low level of customer service at the window and the wait time. If we have long extended waits because Abigail wants to text on her phone and not be professionally present, then I’d highly suggest you put someone in the window who is attentive and actually has a great attitude. Simple things like greeting your customer when they come to the window, confirming their order, and being efficient about getting the customers order to them if it is ready, are basic customer service standards that can really turn your drive thru performance around. As a former Starbucks shift supervisor and barista of 7 years, I’m well aware of the level of customer service that Starbucks expects from its employees, and today, it was subpar at best. I did speak with the shift supervisor on duty in regards to my bad experience, and asked him to have a conversation with her about her performance.
I gave 2 stars for the food because they didn’t have the double smoked bacon sandwich.
On a good note, one time before I had told the baristas that my iced green tea lemonade is supposed to be shaken and not just layered in a cup. Since then, the team has made the adjustment and I’m happy that they have.
They don’t have restrooms for clients, well it’s fair, I ordered a caramel macchiato, they didn’t put the caramel, I returned and ask the caramel of the macchiato, she put a puff of caramel flavor, not caramel. I won’t back this location again, I used to use the drive-thru
Atmosphere: 1
Food: 1
Service: 1
Johana Cardona
Drive through lady was rude for no apparent reason. And would get frustrated at her own instructions that made no sense. Asked to pull out of drive through and asked them if I should get off for the order which they said no just to park and just pointed inside the restaurant might I add then never brought me my order I had to pull back into the drive through 10 minutes later for iced down drinks and being greeted by a completely different person. I get having bad days but it was so pointless her attitude to me getting out of the drive through lane. It’s not a problem to get off, but if I wanted to get off the car I would not have got in the drive through lane, thanks
Atmosphere: 3
Food: 5
Service: 1
Rodney Cupit
Great group of people here. My car broke down in their parking area gave me free drinks because it was hot that day.
Atmosphere: 5
Food: 5
Service: 5
Sarah Munday
i come here everyday and the whole staff is gang fr they are all so nice. best location i’ve ever been to
Naidely is the best barista and will always make your drinks good! Best starbucks in the area and highly recommend. Employees are always very friendly :)
Atmosphere: 5
Food: 5
Service: 5
Received exemplary customer service in the drive through 11/24, I believe his name was Greg but so good, I’m leaving this review! Thanks so much!
Food: 5
Service: 5
this is the best starbucks i’ve been too , very considerate and very convenient, takes care of everyone at a timely manner and drinks are always TEA ☺️
Food: 5
Service: 5
I love this place!!
Atmosphere: 5
Food: 5
Service: 5
Very busy in the mornings but the staff is great and they always get my order right.
Atmosphere: 5
Food: 5
Service: 5
The drink was watered down and tasted like there wasn’t any syrup. Please get better management and parking at this location.
Atmosphere: 2
Food: 5
Service: 2
I use to drag going to this location, because everyone was so rude and coffee orders always wrong. With it being right off 75 and hall it’s in such convenient location I started going again a couple months ago, there has definitely been a change in the personnel working there, all the new girls are super friendly and welcoming not to mention my coffee always tastes amazing now!
Atmosphere: 5
Food: 5
Service: 5
Cool staff. Welcoming .. OK taste
Atmosphere: 4
Food: 4
Service: 5
That breakfast sandwich was horrible bread hard,gouda toooo thick an bacon was not fresh....
Atmosphere: 4
Food: 2
Service: 4
Came through the drive thru and Abigail in the window gave me one of the worst customer service experiences. When I pulled up to the window she was texting on her phone and it took about 2 minutes for her to acknowledge that I had pulled up to the window. She did not greet me at all, she just gave me a total. She scanned my Starbucks card and just sat there, mind you my drinks were already made. I noticed that the iced oat milk mocha I ordered did not have whipped cream on it (while it was sitting there ready to be handed out of the window) and I asked Abigail if they could add it on. (Previously at the speaker I gave clear instructions to put whipped cream on the mocha.) Abigail rolled her eyes and told the barista behind her to add whipped cream. My major concerns are the low level of customer service at the window and the wait time. If we have long extended waits because Abigail wants to text on her phone and not be professionally present, then I’d highly suggest you put someone in the window who is attentive and actually has a great attitude. Simple things like greeting your customer when they come to the window, confirming their order, and being efficient about getting the customers order to them if it is ready, are basic customer service standards that can really turn your drive thru performance around. As a former Starbucks shift supervisor and barista of 7 years, I’m well aware of the level of customer service that Starbucks expects from its employees, and today, it was subpar at best. I did speak with the shift supervisor on duty in regards to my bad experience, and asked him to have a conversation with her about her performance.
I gave 2 stars for the food because they didn’t have the double smoked bacon sandwich.
On a good note, one time before I had told the baristas that my iced green tea lemonade is supposed to be shaken and not just layered in a cup. Since then, the team has made the adjustment and I’m happy that they have.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Best service ever!🧡
Atmosphere: 5
Food: 5
Service: 5
They don’t have restrooms for clients, well it’s fair, I ordered a caramel macchiato, they didn’t put the caramel, I returned and ask the caramel of the macchiato, she put a puff of caramel flavor, not caramel. I won’t back this location again, I used to use the drive-thru
Atmosphere: 1
Food: 1
Service: 1
Drive through lady was rude for no apparent reason. And would get frustrated at her own instructions that made no sense. Asked to pull out of drive through and asked them if I should get off for the order which they said no just to park and just pointed inside the restaurant might I add then never brought me my order I had to pull back into the drive through 10 minutes later for iced down drinks and being greeted by a completely different person. I get having bad days but it was so pointless her attitude to me getting out of the drive through lane. It’s not a problem to get off, but if I wanted to get off the car I would not have got in the drive through lane, thanks
Atmosphere: 3
Food: 5
Service: 1
Great group of people here. My car broke down in their parking area gave me free drinks because it was hot that day.
Atmosphere: 5
Food: 5
Service: 5
i come here everyday and the whole staff is gang fr they are all so nice. best location i’ve ever been to
Atmosphere: 5
Food: 5
Service: 5
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