I had really good customer service at this location.
Atmosphere: 4
Food: 4
Service: 5
Noone
Nice and quiet , very clean , staff was very helpful and professional.
Atmosphere: 4
Food: 4
Service: 4
Thilina Wijerathne
What I saw today broke my heart a little.
An elderly couple walked into this Subway and politely asked for the bathroom key. The two staff members told them they were too busy. A few minutes passed, and the couple asked again, this time they were told they needed to buy something first. No kindness. No courtesy.
They waited patiently, looking confused and a little embarrassed. After about 10 minutes, the lady â clearly uncomfortable â bought a bottle of water. Only then did the staff unlock the bathroom.
I get that it was a busy moment. But this couple wasnât causing trouble. They were well-dressed, respectful, and just needed a little grace. At that age, waiting 10 minutes can feel like an eternity. And having to âearnâ access to a basic human need like a restroom is just⊠sad.
One day, this could be any of us. Or our parents.
Please, Subway â remind your staff: kindness costs nothing. But it means everything.
Atmosphere: 1
Food: 5
Service: 1
Jon Bos
Super sweet employee! Great service.
Atmosphere: 4
Food: 5
Service: 5
Taylor Bos
Very friendly staff!
Brent Spl
Both ladies behind the counter offered great service :)
Atmosphere: 5
Food: 5
Service: 5
Mauricio Torres
Horrible service! The 2 that are in service are terrible, I will never return here again! Not without the only place that exists
Atmosphere: 1
Food: 1
Service: 1
Jada Lat-Nel
I had a free soda coupon with my subca4d and they would not let me upgrade my drink!! Made me carry two cups....
Atmosphere: 2
Food: 3
Service: 1
J L-Nel
I had a free soda coupon with my subca4d and they would not let me upgrade my drink!! Made me carry two cups....
I had a free soda coupon with my subca4d and they would not let me upgrade my drink!! Made me carry two cups....
Atmosphere: 2
Food: 3
Service: 1
Wanda Perez
The ladies that works there were amazing!!! It was my first time visiting Dallas (from MD) so I took the bus to explore the downtown area. I stop there to order some sandwiches and go back to the hotel. After ordered I went back to the bus stop right next to the subway. Two busses ? (230 line) didnât stopped and after an hour I had no cellphone battery so I had to go back to subway. My cord didnât work and those amazing ladies offered me a cup with ice and water and shared their fast charger cellphone cord that I used to check the time for the next bus stop. I made it back to the hotel thanks to them. Theyâre very kind people!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rotisserie-Style Chicken
Yohi Sivakumaran
As usual Subway in downtown.
Vegetarian options: Vegetable sandwich ? is very good ?
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Subway Club
Cory Phillips
My recent visit to the Subway at 509 Elm St #150 in Dallas, Texas, was incredibly disheartening. On June 8, 2024, around 2:40 PM, my wife was suffering from a heatstroke outside. I sprinted to the Subway from some distance away. Desperate for help, I ran into Subway to get a large ice water while waiting for emergency services to arrive.
I briefly explained the urgent situation to the employee, Paula (I believe is her name but not entirely sure), hoping for some compassion and quick assistance. To my shock, she gave me a careless look and proceeded to ring up the water, stating it would cost $3.45. When I expressed my disbelief and explained again that my wife was having a heatstroke, she responded coldly, saying she didn't care.
Despite my frustration and disbelief, I had no choice but to pay for the water, as my wife's health was at stake. Paula's lack of empathy and basic human decency was shocking and deeply upsetting. In a moment where every second mattered, her behavior was not only unprofessional but also morally questionable.
This experience left me saddened and appalled by the lack of basic human kindness and the prioritization of profit over a person's life in an emergency. The insensitivity displayed here is unacceptable and raises serious concerns about customer care and ethical standards at this Subway location.
Atmosphere: 1
Service: 1
Brady Donahue
Don't listen to these people, the service was great, bathrooms were great, and the food was awesome!The guy making our sandwiches took his time to make the best sandwich I've ever had!After I ate my sandwich, I used the bathroom to find the scent and cleansing terrific! Best poop I've ever had as well.If you're in Dallas I highly recommend stopping at this Subway!
The 2 white lady's who are always there in the morning are rude and always have attitudes for no reason at all its sad đ«©
I had really good customer service at this location.
Atmosphere: 4
Food: 4
Service: 5
Nice and quiet , very clean , staff was very helpful and professional.
Atmosphere: 4
Food: 4
Service: 4
What I saw today broke my heart a little.
An elderly couple walked into this Subway and politely asked for the bathroom key. The two staff members told them they were too busy. A few minutes passed, and the couple asked again, this time they were told they needed to buy something first. No kindness. No courtesy.
They waited patiently, looking confused and a little embarrassed. After about 10 minutes, the lady â clearly uncomfortable â bought a bottle of water. Only then did the staff unlock the bathroom.
I get that it was a busy moment. But this couple wasnât causing trouble. They were well-dressed, respectful, and just needed a little grace. At that age, waiting 10 minutes can feel like an eternity. And having to âearnâ access to a basic human need like a restroom is just⊠sad.
One day, this could be any of us. Or our parents.
Please, Subway â remind your staff: kindness costs nothing. But it means everything.
Atmosphere: 1
Food: 5
Service: 1
Super sweet employee! Great service.
Atmosphere: 4
Food: 5
Service: 5
Very friendly staff!
Both ladies behind the counter offered great service :)
Atmosphere: 5
Food: 5
Service: 5
Horrible service! The 2 that are in service are terrible, I will never return here again! Not without the only place that exists
Atmosphere: 1
Food: 1
Service: 1
I had a free soda coupon with my subca4d and they would not let me upgrade my drink!!
Made me carry two cups....
Atmosphere: 2
Food: 3
Service: 1
I had a free soda coupon with my subca4d and they would not let me upgrade my drink!!
Made me carry two cups....
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
I had a free soda coupon with my subca4d and they would not let me upgrade my drink!!
Made me carry two cups....
Atmosphere: 2
Food: 3
Service: 1
The ladies that works there were amazing!!! It was my first time visiting Dallas (from MD) so I took the bus to explore the downtown area. I stop there to order some sandwiches and go back to the hotel. After ordered I went back to the bus stop right next to the subway. Two busses ? (230 line) didnât stopped and after an hour I had no cellphone battery so I had to go back to subway. My cord didnât work and those amazing ladies offered me a cup with ice and water and shared their fast charger cellphone cord that I used to check the time for the next bus stop. I made it back to the hotel thanks to them. Theyâre very kind people!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rotisserie-Style Chicken
As usual Subway in downtown.
Vegetarian options: Vegetable sandwich ? is very good ?
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Subway Club
My recent visit to the Subway at 509 Elm St #150 in Dallas, Texas, was incredibly disheartening. On June 8, 2024, around 2:40 PM, my wife was suffering from a heatstroke outside. I sprinted to the Subway from some distance away. Desperate for help, I ran into Subway to get a large ice water while waiting for emergency services to arrive.
I briefly explained the urgent situation to the employee, Paula (I believe is her name but not entirely sure), hoping for some compassion and quick assistance. To my shock, she gave me a careless look and proceeded to ring up the water, stating it would cost $3.45. When I expressed my disbelief and explained again that my wife was having a heatstroke, she responded coldly, saying she didn't care.
Despite my frustration and disbelief, I had no choice but to pay for the water, as my wife's health was at stake. Paula's lack of empathy and basic human decency was shocking and deeply upsetting. In a moment where every second mattered, her behavior was not only unprofessional but also morally questionable.
This experience left me saddened and appalled by the lack of basic human kindness and the prioritization of profit over a person's life in an emergency. The insensitivity displayed here is unacceptable and raises serious concerns about customer care and ethical standards at this Subway location.
Atmosphere: 1
Service: 1
Don't listen to these people, the service was great, bathrooms were great, and the food was awesome!The guy making our sandwiches took his time to make the best sandwich I've ever had!After I ate my sandwich, I used the bathroom to find the scent and cleansing terrific! Best poop I've ever had as well.If you're in Dallas I highly recommend stopping at this Subway!
Atmosphere: 4
Food: 5
Service: 5
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