This store is the absolute worst. If I could give 0 stars, I would. I genuinely can’t fathom how they could hire anyone that can’t read. My partner and I ordered on doordash and not only did they give us cold food but the food we got had no cheese, none of the sauces we requested, was on the wrong bread and had the completely wrong vegetables, therefore the whole meal was wrong, how does that happen unless you just can’t read?
Keithen Johnson
Every woman was very kind and very proficient
Joshua Hill
I came in with a friend on Sunday evening, there was only one employee but he was very nice and helped us with our questions and any substitutions we had. Only issue was we couldn’t eat inside, and had to walk back to our hotel before eating. Also it didn’t exactly seem to be the safest location after dark. Overall a good experience though.
クリストファーライアン
If your customer , the staff will treat you poorly nor no respect plus too many people in back playing with their phones plus their supervisor Spanish lady gives zeroooo respect an she takes loads of stuff watching 👀 her talking items as she said she takes food home 🏡. They don't even change gloves nor greet people. This is unacceptable.
Cortina Hill
I am writing to express my profound disappointment regarding a recent experience at your [1302 Elm St. Dallas,Tx. 75202] Subway restaurant. My visit, which I had anticipated with pleasure, quickly deteriorated into an incredibly uncomfortable and embarrassing situation.
Initially, I was nearly deterred from entering due to the exterior lights being off. Upon ordering, my attempt to specify Asiago bread, which I now realize may have been mispronounced, was met with immediate hostility from an employee. Instead of clarifying my request, she aggressively dismissed my choice, and despite my pointing out the bread I intended to order, she attempted to remove it, suggesting I go elsewhere for Asiago bread.
This abrupt and dismissive attitude escalated when she spoke with her manager in Spanish, seemingly to avoid resolving the misunderstanding. When I attempted to calmly explain the situation, I was shushed—a deeply disrespectful act towards a 52-year-old customer. The manager, upon identifying herself, compounded the issue by asserting her right to refuse service and implying I should show her more respect, after she had already treated me with such disrespect. This felt like a deliberate attempt to escalate a simple misunderstanding into a confrontation.
The entire interaction left me feeling humiliated, unheard, and ultimately hungry. I have always enjoyed Subway, and I’ve never felt compelled to file a complaint before. However, the aggressive and dismissive behavior I experienced warrants this communication.
I am requesting that you investigate this incident and take appropriate action to ensure that other customers do not suffer a similar experience. Proper customer service training that emphasizes empathy, conflict resolution, and respectful communication is crucial. I believe this incident highlights a serious lack of these vital skills amongst your staff. I hope to hear back from you regarding how you intend to address this situation.
The action to “ refuse service “ IS NOT TO BE TAKING LIGHTLY AND SHOULD NOT BE USED LOOSELY!!!
Mike M
The shadeiest subway ever no card only cash bunch of drug addicted smoking infront of the store go at your own risk
Ryozi
Worst subway I've been to. I've been in line for like 30min waiting to have a sandwich made. Only one person making them and they're moving waaaaaay too slow. Another person is on the phone... There's a line of people behind me as I type this. I will never come back to this location. They need more training to move quicker. This is ridiculous
Indigo Madzima
As I was ordering my food I was I encountered very hostile customer service from my meal prepped named Emma as I was voicing my opinion of the service she went and got Jessica and they started taking in Spanish and in an English speaking citizen I asked if they would speak in the common language that we all spoke at this time I was refused service and had to find another place to eat being disabled or took alot of effort to walk from the train to get my lunch then be turned away
Kix Cosby
Yall played in my face today, and I don’t appreciate it. Aint shame to admit it, I’m broke while I wait for payday. I have eaten a yogurt and half a container of togo cup oatmeal because I spilt the other half. I ran around at work so much today I forgot to eat. I find a good online only deal and great🤗🙄 I have a $20 dollar gift card. I pick up my food, shower, feed the cat, unload and load the washer, and set the trash out. Wash my hands, open the food and this is what yall gave me? Paid extra for extra meat on two of the sandwiches on only got it on one and yall used less meat than your supposed to on the other. Like fr! Look at the cross section! 🤣😩Did I mention this is supposed to be dinner and lunch for the next two days? 😐😒 And what I look like putting on pants and more wasting resources to come back??! I hope you and the guy in the back that was smacking on a sandwich as he handed me mine, probably made from the meat he didn’t put on mine, have the new year yall deserve 😒.
Update: was eating my pizza sub at work, and realized that I asked for banana peppers and didn’t get those on that sub. So yall did find a way to mess up all 3 sandwiches. Also didn’t get them on the chicken sub or my pickles on the others. 🤦🏾♀️🙄
JR
Ordered online and arrived there to wait another 20 mins because the incompetent "Sandwich Artist" as they are called couldn't figure out anyone's order. The place is filthy and customer service is a joke. He was handling receipts with the same gloves he used to make the sandwiches. This place needs to be shut down.
Says they open at 9an but nope. Employee could care less.
Atmosphere: 1
Food: 1
Service: 1
Sandra Milena Bonilla Ostos
Today, October 18, their employees treated us very poorly at 4:45 pm.
Service: 1
lety gallegos
Very good bread love the new spicy bread
Atmosphere: 5
Food: 5
Service: 5
Cameron Alexander
Got food poisoning from this subway
Atmosphere: 1
Food: 1
Service: 3
Richard Brauer
Super slow.only one employee.was giving out food to customers to taste which held up the line for 35 mins because they couldn't make up their minds on what to order. Then kept helping them while there was a line Many homeless asking for money in food right in store..not safe
This store is the absolute worst. If I could give 0 stars, I would. I genuinely can’t fathom how they could hire anyone that can’t read. My partner and I ordered on doordash and not only did they give us cold food but the food we got had no cheese, none of the sauces we requested, was on the wrong bread and had the completely wrong vegetables, therefore the whole meal was wrong, how does that happen unless you just can’t read?
Every woman was very kind and very proficient
I came in with a friend on Sunday evening, there was only one employee but he was very nice and helped us with our questions and any substitutions we had. Only issue was we couldn’t eat inside, and had to walk back to our hotel before eating. Also it didn’t exactly seem to be the safest location after dark. Overall a good experience though.
If your customer , the staff will treat you poorly nor no respect plus too many people in back playing with their phones plus their supervisor Spanish lady gives zeroooo respect an she takes loads of stuff watching 👀 her talking items as she said she takes food home 🏡. They don't even change gloves nor greet people. This is unacceptable.
I am writing to express my profound disappointment regarding a recent experience at your [1302 Elm St. Dallas,Tx. 75202] Subway restaurant. My visit, which I had anticipated with pleasure, quickly deteriorated into an incredibly uncomfortable and embarrassing situation.
Initially, I was nearly deterred from entering due to the exterior lights being off. Upon ordering, my attempt to specify Asiago bread, which I now realize may have been mispronounced, was met with immediate hostility from an employee. Instead of clarifying my request, she aggressively dismissed my choice, and despite my pointing out the bread I intended to order, she attempted to remove it, suggesting I go elsewhere for Asiago bread.
This abrupt and dismissive attitude escalated when she spoke with her manager in Spanish, seemingly to avoid resolving the misunderstanding. When I attempted to calmly explain the situation, I was shushed—a deeply disrespectful act towards a 52-year-old customer. The manager, upon identifying herself, compounded the issue by asserting her right to refuse service and implying I should show her more respect, after she had already treated me with such disrespect. This felt like a deliberate attempt to escalate a simple misunderstanding into a confrontation.
The entire interaction left me feeling humiliated, unheard, and ultimately hungry. I have always enjoyed Subway, and I’ve never felt compelled to file a complaint before. However, the aggressive and dismissive behavior I experienced warrants this communication.
I am requesting that you investigate this incident and take appropriate action to ensure that other customers do not suffer a similar experience. Proper customer service training that emphasizes empathy, conflict resolution, and respectful communication is crucial. I believe this incident highlights a serious lack of these vital skills amongst your staff. I hope to hear back from you regarding how you intend to address this situation.
The action to “ refuse service “ IS NOT TO BE TAKING LIGHTLY AND SHOULD NOT BE USED LOOSELY!!!
The shadeiest subway ever no card only cash bunch of drug addicted smoking infront of the store go at your own risk
Worst subway I've been to. I've been in line for like 30min waiting to have a sandwich made. Only one person making them and they're moving waaaaaay too slow. Another person is on the phone... There's a line of people behind me as I type this. I will never come back to this location. They need more training to move quicker. This is ridiculous
As I was ordering my food I was I encountered very hostile customer service from my meal prepped named Emma as I was voicing my opinion of the service she went and got Jessica and they started taking in Spanish and in an English speaking citizen I asked if they would speak in the common language that we all spoke at this time I was refused service and had to find another place to eat being disabled or took alot of effort to walk from the train to get my lunch then be turned away
Yall played in my face today, and I don’t appreciate it. Aint shame to admit it, I’m broke while I wait for payday. I have eaten a yogurt and half a container of togo cup oatmeal because I spilt the other half. I ran around at work so much today I forgot to eat. I find a good online only deal and great🤗🙄 I have a $20 dollar gift card. I pick up my food, shower, feed the cat, unload and load the washer, and set the trash out. Wash my hands, open the food and this is what yall gave me? Paid extra for extra meat on two of the sandwiches on only got it on one and yall used less meat than your supposed to on the other. Like fr! Look at the cross section! 🤣😩Did I mention this is supposed to be dinner and lunch for the next two days? 😐😒 And what I look like putting on pants and more wasting resources to come back??! I hope you and the guy in the back that was smacking on a sandwich as he handed me mine, probably made from the meat he didn’t put on mine, have the new year yall deserve 😒.
Update: was eating my pizza sub at work, and realized that I asked for banana peppers and didn’t get those on that sub. So yall did find a way to mess up all 3 sandwiches. Also didn’t get them on the chicken sub or my pickles on the others. 🤦🏾♀️🙄
Ordered online and arrived there to wait another 20 mins because the incompetent "Sandwich Artist" as they are called couldn't figure out anyone's order. The place is filthy and customer service is a joke. He was handling receipts with the same gloves he used to make the sandwiches. This place needs to be shut down.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Says they open at 9an but nope. Employee could care less.
Atmosphere: 1
Food: 1
Service: 1
Today, October 18, their employees treated us very poorly at 4:45 pm.
Service: 1
Very good bread love the new spicy bread
Atmosphere: 5
Food: 5
Service: 5
Got food poisoning from this subway
Atmosphere: 1
Food: 1
Service: 3
Super slow.only one employee.was giving out food to customers to taste which held up the line for 35 mins because they couldn't make up their minds on what to order. Then kept helping them while there was a line
Many homeless asking for money in food right in store..not safe
Atmosphere: 1
Food: 4
Service: 1
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