Jessica mavilla was very unprofessional and not cooperative with me when I needed assistance. However, Jose A was extremely helpful and very kind.
Atmosphere: 5
Food: 5
Service: 5
Willow Lucas
Fresh ingredients and friendly service made for a satisfying quick meal in Dallas. The sandwich was prepared exactly as requested with all the classic Subway quality I expected.
Atmosphere: 5
Food: 5
Service: 5
Husein Alibhai
Worst subway ever. They have canceled after receiving uber eats order 5/6 times in last few months. what the heck? why are they on there? pls beware. lots of other options nearby.
Atmosphere: 1
Food: 1
Service: 1
Marcus Edwards
The ends of the bread was hard and it wasn’t warmed.
The young man who made my food was EXCELLENT! Customer service was great!
Atmosphere: 5
Food: 2
Service: 5
Jc de Anda
This is a great location and fast service 👌
Atmosphere: 5
Food: 5
Service: 5
Randy Lopez
The service is always exceptional. I go a couple times a week in the morning and I am always greeted with a smile.
Atmosphere: 5
Food: 5
Service: 5
Stacy Martin
One of the best Titan Turkey sandwich! They were slammed and were VERY patient with the group in front of us. The had no idea what they wanted and took over 15 minutes for their order. The girls rocked it and my husband and I both said it was the Subway sandwich we've had. Thank you for a great experience!
Atmosphere: 5
Food: 5
Service: 5
Hailey Emmons
This store is the absolute worst. If I could give 0 stars, I would. I genuinely can’t fathom how they could hire anyone that can’t read. My partner and I ordered on doordash and not only did they give us cold food but the food we got had no cheese, none of the sauces we requested, was on the wrong bread and had the completely wrong vegetables, therefore the whole meal was wrong, how does that happen unless you just can’t read?
Atmosphere: 1
Food: 1
Service: 1
Keithen Johnson
Every woman was very kind and very proficient
Joshua Hill
I came in with a friend on Sunday evening, there was only one employee but he was very nice and helped us with our questions and any substitutions we had. Only issue was we couldn’t eat inside, and had to walk back to our hotel before eating. Also it didn’t exactly seem to be the safest location after dark. Overall a good experience though.
If your customer , the staff will treat you poorly nor no respect plus too many people in back playing with their phones plus their supervisor Spanish lady gives zeroooo respect an she takes loads of stuff watching 👀 her talking items as she said she takes food home 🏡. They don't even change gloves nor greet people. This is unacceptable.
Cortina Hill
I am writing to express my profound disappointment regarding a recent experience at your [1302 Elm St. Dallas,Tx. 75202] Subway restaurant. My visit, which I had anticipated with pleasure, quickly deteriorated into an incredibly uncomfortable and embarrassing situation.
Initially, I was nearly deterred from entering due to the exterior lights being off. Upon ordering, my attempt to specify Asiago bread, which I now realize may have been mispronounced, was met with immediate hostility from an employee. Instead of clarifying my request, she aggressively dismissed my choice, and despite my pointing out the bread I intended to order, she attempted to remove it, suggesting I go elsewhere for Asiago bread.
This abrupt and dismissive attitude escalated when she spoke with her manager in Spanish, seemingly to avoid resolving the misunderstanding. When I attempted to calmly explain the situation, I was shushed—a deeply disrespectful act towards a 52-year-old customer. The manager, upon identifying herself, compounded the issue by asserting her right to refuse service and implying I should show her more respect, after she had already treated me with such disrespect. This felt like a deliberate attempt to escalate a simple misunderstanding into a confrontation.
The entire interaction left me feeling humiliated, unheard, and ultimately hungry. I have always enjoyed Subway, and I’ve never felt compelled to file a complaint before. However, the aggressive and dismissive behavior I experienced warrants this communication.
I am requesting that you investigate this incident and take appropriate action to ensure that other customers do not suffer a similar experience. Proper customer service training that emphasizes empathy, conflict resolution, and respectful communication is crucial. I believe this incident highlights a serious lack of these vital skills amongst your staff. I hope to hear back from you regarding how you intend to address this situation.
The action to “ refuse service “ IS NOT TO BE TAKING LIGHTLY AND SHOULD NOT BE USED LOOSELY!!!
Mike M
The shadeiest subway ever no card only cash bunch of drug addicted smoking infront of the store go at your own risk
Ryozi
Worst subway I've been to. I've been in line for like 30min waiting to have a sandwich made. Only one person making them and they're moving waaaaaay too slow. Another person is on the phone... There's a line of people behind me as I type this. I will never come back to this location. They need more training to move quicker. This is ridiculous
Indigo Madzima
As I was ordering my food I was I encountered very hostile customer service from my meal prepped named Emma as I was voicing my opinion of the service she went and got Jessica and they started taking in Spanish and in an English speaking citizen I asked if they would speak in the common language that we all spoke at this time I was refused service and had to find another place to eat being disabled or took alot of effort to walk from the train to get my lunch then be turned away
Jessica mavilla was very unprofessional and not cooperative with me when I needed assistance. However, Jose A was extremely helpful and very kind.
Atmosphere: 5
Food: 5
Service: 5
Fresh ingredients and friendly service made for a satisfying quick meal in Dallas. The sandwich was prepared exactly as requested with all the classic Subway quality I expected.
Atmosphere: 5
Food: 5
Service: 5
Worst subway ever. They have canceled after receiving uber eats order 5/6 times in last few months. what the heck? why are they on there? pls beware. lots of other options nearby.
Atmosphere: 1
Food: 1
Service: 1
The ends of the bread was hard and it wasn’t warmed.
The young man who made my food was EXCELLENT! Customer service was great!
Atmosphere: 5
Food: 2
Service: 5
This is a great location and fast service 👌
Atmosphere: 5
Food: 5
Service: 5
The service is always exceptional. I go a couple times a week in the morning and I am always greeted with a smile.
Atmosphere: 5
Food: 5
Service: 5
One of the best Titan Turkey sandwich! They were slammed and were VERY patient with the group in front of us. The had no idea what they wanted and took over 15 minutes for their order. The girls rocked it and my husband and I both said it was the Subway sandwich we've had. Thank you for a great experience!
Atmosphere: 5
Food: 5
Service: 5
This store is the absolute worst. If I could give 0 stars, I would. I genuinely can’t fathom how they could hire anyone that can’t read. My partner and I ordered on doordash and not only did they give us cold food but the food we got had no cheese, none of the sauces we requested, was on the wrong bread and had the completely wrong vegetables, therefore the whole meal was wrong, how does that happen unless you just can’t read?
Atmosphere: 1
Food: 1
Service: 1
Every woman was very kind and very proficient
I came in with a friend on Sunday evening, there was only one employee but he was very nice and helped us with our questions and any substitutions we had. Only issue was we couldn’t eat inside, and had to walk back to our hotel before eating. Also it didn’t exactly seem to be the safest location after dark. Overall a good experience though.
Restaurantji Recommends
If your customer , the staff will treat you poorly nor no respect plus too many people in back playing with their phones plus their supervisor Spanish lady gives zeroooo respect an she takes loads of stuff watching 👀 her talking items as she said she takes food home 🏡. They don't even change gloves nor greet people. This is unacceptable.
I am writing to express my profound disappointment regarding a recent experience at your [1302 Elm St. Dallas,Tx. 75202] Subway restaurant. My visit, which I had anticipated with pleasure, quickly deteriorated into an incredibly uncomfortable and embarrassing situation.
Initially, I was nearly deterred from entering due to the exterior lights being off. Upon ordering, my attempt to specify Asiago bread, which I now realize may have been mispronounced, was met with immediate hostility from an employee. Instead of clarifying my request, she aggressively dismissed my choice, and despite my pointing out the bread I intended to order, she attempted to remove it, suggesting I go elsewhere for Asiago bread.
This abrupt and dismissive attitude escalated when she spoke with her manager in Spanish, seemingly to avoid resolving the misunderstanding. When I attempted to calmly explain the situation, I was shushed—a deeply disrespectful act towards a 52-year-old customer. The manager, upon identifying herself, compounded the issue by asserting her right to refuse service and implying I should show her more respect, after she had already treated me with such disrespect. This felt like a deliberate attempt to escalate a simple misunderstanding into a confrontation.
The entire interaction left me feeling humiliated, unheard, and ultimately hungry. I have always enjoyed Subway, and I’ve never felt compelled to file a complaint before. However, the aggressive and dismissive behavior I experienced warrants this communication.
I am requesting that you investigate this incident and take appropriate action to ensure that other customers do not suffer a similar experience. Proper customer service training that emphasizes empathy, conflict resolution, and respectful communication is crucial. I believe this incident highlights a serious lack of these vital skills amongst your staff. I hope to hear back from you regarding how you intend to address this situation.
The action to “ refuse service “ IS NOT TO BE TAKING LIGHTLY AND SHOULD NOT BE USED LOOSELY!!!
The shadeiest subway ever no card only cash bunch of drug addicted smoking infront of the store go at your own risk
Worst subway I've been to. I've been in line for like 30min waiting to have a sandwich made. Only one person making them and they're moving waaaaaay too slow. Another person is on the phone... There's a line of people behind me as I type this. I will never come back to this location. They need more training to move quicker. This is ridiculous
As I was ordering my food I was I encountered very hostile customer service from my meal prepped named Emma as I was voicing my opinion of the service she went and got Jessica and they started taking in Spanish and in an English speaking citizen I asked if they would speak in the common language that we all spoke at this time I was refused service and had to find another place to eat being disabled or took alot of effort to walk from the train to get my lunch then be turned away
Loading...