I am very concerned about the oversight at this location. The server in the first picture wanted to limit our larger party to 4 checks when we needed 5. He noted that he had someone run out on him earlier. I wasn't aware of the entire situation until about 20 minutes later when I realized that the birthday party hadn't started, and we hadn't even got a glass of water. According to the manager in the second picture, this is not the policy. Was it what the server wanted? I didn't realize that the server created the company's policies. I provided the manager with my driver's license and my Platinum card. This is not the first time we've ever been here with a large party, and we've never requested this before. However, if this will make him feel better, so be it. The manager, realizing that this was wrong, said no, no, that's okay, we'll get you served immediately. The food was late even after we had sat there for a good 40 minutes. The food needed to be the right spice. In other words, they were punishing us with hot food. And then food that we didn't receive at this large party because we know restaurants never make mistakes, right? He said that was our fault even though 5 minutes before I explained to him that we still had one more plate, he was still bringing out more food. I attempted to email corporate, hoping that I could have a conversation, and I got a copy-and-paste inquiry. Perhaps instead of assuming that everything is a complaint. They could reply please let us know about your compliment or your concern. I can certainly sympathize with the fact that sometimes things don't go as planned as far as tickets being missed and people not paying. However, making a pivot choice on the spot and smirking about it is a problem. I hope that they can do better. I'd requested a district or an operation manager contact me so I could voice my concerns and discuss the opportunities. All my requests were replied to by a form letter. The business card in the front should have an additional email for the district or the operation mailbox and an additional phone number. These folks were a little too comfortable making these pivot choices that were not customer-friendly. In other words, they don't have accountability because someone has to climb the mountain to get someone of accountability, like a district manager. I hope they figure it out. They offered a 30% discount for transparency, and I increased the tip to 25% to make a point.
Angela H.
Food is always fresh, hot & flavorful! I recommend that you try this restaurant! Great dining experience!
Amanda Ballinger
The food always knocks my socks off - I can even compare it to some of the best seafood I’ve had in NOLA. The food is pricy so be prepared to spend a bit more than your usual seafood outing. But the dining experience is intuitive from the sinks just for handwashing near the bathrooms to wet wipes when the check comes around. There will be a mess!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potatoes, Boiled Shrimp, xxx, Seafood Boil, Corn on the Cob, The Whole Sha-Bang, Snow Crab Legs
Heberleyn Bocanegra
The place is nice and food good , but the takeout service really poor , no experience over all ! They “accidentally” charge 145 for 2 pounds of crawfish and a basket of fries , not just that my food was cold after I got it ! Was waiting for 1 hour before I went in because I wasn’t getting no message of my food being ready , the cashier called the Maneger Jason . He refunded the money but possibly could’ve handle the situation better ! Still charger me 43 for cold food and a misunderstanding on there behalf.
Atmosphere: 3
Food: 5
Recommended dishes: Potatoes, xxx, Seafood
crystal ojeda
Went in and got seated right away but then had to wait 10 minutes before our server finally came. She took our order dropped off our drinks and we never saw her again. She never came to check up on us, refill our drinks, we ended up missing some things and had to wave someone else down for help. Mind you it was a very slow day so it made no sense why nobody wanted to help us. We later saw her just sitting in the back of the restaurant on her phone or talking to others on their break. Plano location is much better.
Atmosphere: 1
Food: 3
Service: 1
Monisha Kodali
What can i say about this one. Are you a seafood lover then stop your feet at The boiling crab.The fresh Crabs, the cool staff and simple ambience makes it my cup of tea. Never miss to try the snow crab. Overall it’s incredible!
Atmosphere: 5
Food: 5
Service: 5
Lady Hawkins
If you're a true seafood connoisseur seeking an authentic Cajun dining experience, I urge you to look elsewhere. Boiling Crab may have the hype, but it sorely lacks the flavor and quality that discerning palates demand. Save your money and your taste buds by dining elsewhere.I had high hopes for Boiling Crab as a top-rated seafood restaurant, but sadly, it fell short of expectations. My husband and I were eager to indulge in some authentic Cajun seasoning, but we were sorely disappointed. The food lacked the bold flavors we were anticipating, leaving us underwhelmed and unsatisfied.To make matters worse, the drinks tasted like they were mixed with hand soap residue lingering at the bottom of the glass. It was a jarring and unpleasant experience that tainted the entire meal.Adding insult to injury, the portion sizes were far from generous considering the hefty price tag. For the amount we paid, we expected a more substantial serving, but instead, we left feeling hungry and regretful.
A. Perkins
10/10. Service and atmosphere was perfect. The food came out at a reasonable time and it was one of the best seafood boils I ever had. The medium spicy gave the perfect kick. I highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Catfish, Seafood Boil, Corn on the Cob, The Whole Sha-Bang, Seafood
Waseem Hooper
You can never go wrong with this place! The food is amazing! I have 1lb of shrimp, 2 clusters of crab, and a pound of crawfish, the whole shabang, medium spicy with rice, potatoes, and corn! They never miss! This location is better than this plank location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potatoes, Boiled Shrimp, Fried Catfish, Seafood Boil, Corn on the Cob, Fried Shrimp, King Crab Legs, The Whole Sha-Bang, Seafood, Snow Crab Legs
T Martinez
Had a good time at this particular boiling crab. They get real busy but the workers are very accommodating. Plenty of parking and food was good.
Recommended dishes: Potatoes, Fried Catfish, Corn on the Cob, Seafood, Snow Crab Legs, Fried Fish
Aurora Lecona
Love this place!!! My husband and I go at least 3 times a month! Good is amazing service is great, and they always have the best music playing! Yum!! Yum!! Yum!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potatoes, Fried Shrimp Basket, xxx, Corn on the Cob, Fried Shrimp, The Whole Sha-Bang, Seafood
Liz O.
Took my mama for a new experience at the Boiling Crab, since we love seafood. We truly enjoyed ourselves. We were greeted and sat down quickly for a Saturday afternoon. My mom liked the unique table covers and was amused that we had to use bibs and our fingers to eat. We got a pound of shrimp, potatoes, and 2 corns. It was plenty for both of us. It was a fun experience, despite the mess we made using our hands to eat, and our waiter lacked a bit of attention. Thankfully the manager was helping out. The ambiance is chill & casual. We will definitely be coming back.
Moises L.
Good service - 4.5 Didn't offer gloves. We saw other tables had them. Food - 4 Cajun sauce on the crawfish was excellent. Provided bibs. Crawfish were on the small side but I am told that maybe it is to early in the season. Ambiance - 5 relax, casual
mudrick Kvile
I ordered their signature seafood boil with a mix of shrimp, crab legs, and crawfish, all drenched in their mouthwatering Cajun sauce. The flavors were out of this world - spicy, tangy, and incredibly satisfying. It was messy, but that's all part of the fun!
I am very concerned about the oversight at this location. The server in the first picture wanted to limit our larger party to 4 checks when we needed 5. He noted that he had someone run out on him earlier. I wasn't aware of the entire situation until about 20 minutes later when I realized that the birthday party hadn't started, and we hadn't even got a glass of water. According to the manager in the second picture, this is not the policy. Was it what the server wanted? I didn't realize that the server created the company's policies. I provided the manager with my driver's license and my Platinum card. This is not the first time we've ever been here with a large party, and we've never requested this before. However, if this will make him feel better, so be it. The manager, realizing that this was wrong, said no, no, that's okay, we'll get you served immediately. The food was late even after we had sat there for a good 40 minutes. The food needed to be the right spice. In other words, they were punishing us with hot food. And then food that we didn't receive at this large party because we know restaurants never make mistakes, right? He said that was our fault even though 5 minutes before I explained to him that we still had one more plate, he was still bringing out more food. I attempted to email corporate, hoping that I could have a conversation, and I got a copy-and-paste inquiry. Perhaps instead of assuming that everything is a complaint. They could reply please let us know about your compliment or your concern. I can certainly sympathize with the fact that sometimes things don't go as planned as far as tickets being missed and people not paying. However, making a pivot choice on the spot and smirking about it is a problem. I hope that they can do better. I'd requested a district or an operation manager contact me so I could voice my concerns and discuss the opportunities. All my requests were replied to by a form letter. The business card in the front should have an additional email for the district or the operation mailbox and an additional phone number. These folks were a little too comfortable making these pivot choices that were not customer-friendly. In other words, they don't have accountability because someone has to climb the mountain to get someone of accountability, like a district manager. I hope they figure it out. They offered a 30% discount for transparency, and I increased the tip to 25% to make a point.
Food is always fresh, hot & flavorful! I recommend that you try this restaurant! Great dining experience!
The food always knocks my socks off - I can even compare it to some of the best seafood I’ve had in NOLA. The food is pricy so be prepared to spend a bit more than your usual seafood outing. But the dining experience is intuitive from the sinks just for handwashing near the bathrooms to wet wipes when the check comes around. There will be a mess!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potatoes, Boiled Shrimp, xxx, Seafood Boil, Corn on the Cob, The Whole Sha-Bang, Snow Crab Legs
The place is nice and food good , but the takeout service really poor , no experience over all ! They “accidentally” charge 145 for 2 pounds of crawfish and a basket of fries , not just that my food was cold after I got it ! Was waiting for 1 hour before I went in because I wasn’t getting no message of my food being ready , the cashier called the Maneger Jason . He refunded the money but possibly could’ve handle the situation better ! Still charger me 43 for cold food and a misunderstanding on there behalf.
Atmosphere: 3
Food: 5
Recommended dishes: Potatoes, xxx, Seafood
Went in and got seated right away but then had to wait 10 minutes before our server finally came. She took our order dropped off our drinks and we never saw her again. She never came to check up on us, refill our drinks, we ended up missing some things and had to wave someone else down for help. Mind you it was a very slow day so it made no sense why nobody wanted to help us. We later saw her just sitting in the back of the restaurant on her phone or talking to others on their break. Plano location is much better.
Atmosphere: 1
Food: 3
Service: 1
What can i say about this one. Are you a seafood lover then stop your feet at The boiling crab.The fresh Crabs, the cool staff and simple ambience makes it my cup of tea. Never miss to try the snow crab. Overall it’s incredible!
Atmosphere: 5
Food: 5
Service: 5
If you're a true seafood connoisseur seeking an authentic Cajun dining experience, I urge you to look elsewhere. Boiling Crab may have the hype, but it sorely lacks the flavor and quality that discerning palates demand. Save your money and your taste buds by dining elsewhere.I had high hopes for Boiling Crab as a top-rated seafood restaurant, but sadly, it fell short of expectations. My husband and I were eager to indulge in some authentic Cajun seasoning, but we were sorely disappointed. The food lacked the bold flavors we were anticipating, leaving us underwhelmed and unsatisfied.To make matters worse, the drinks tasted like they were mixed with hand soap residue lingering at the bottom of the glass. It was a jarring and unpleasant experience that tainted the entire meal.Adding insult to injury, the portion sizes were far from generous considering the hefty price tag. For the amount we paid, we expected a more substantial serving, but instead, we left feeling hungry and regretful.
10/10. Service and atmosphere was perfect. The food came out at a reasonable time and it was one of the best seafood boils I ever had. The medium spicy gave the perfect kick. I highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Catfish, Seafood Boil, Corn on the Cob, The Whole Sha-Bang, Seafood
You can never go wrong with this place! The food is amazing! I have 1lb of shrimp, 2 clusters of crab, and a pound of crawfish, the whole shabang, medium spicy with rice, potatoes, and corn! They never miss! This location is better than this plank location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potatoes, Boiled Shrimp, Fried Catfish, Seafood Boil, Corn on the Cob, Fried Shrimp, King Crab Legs, The Whole Sha-Bang, Seafood, Snow Crab Legs
Had a good time at this particular boiling crab. They get real busy but the workers are very accommodating. Plenty of parking and food was good.
Restaurantji Recommends
Delicious!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potatoes, Fried Catfish, Corn on the Cob, Seafood, Snow Crab Legs, Fried Fish
Love this place!!! My husband and I go at least 3 times a month! Good is amazing service is great, and they always have the best music playing! Yum!! Yum!! Yum!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potatoes, Fried Shrimp Basket, xxx, Corn on the Cob, Fried Shrimp, The Whole Sha-Bang, Seafood
Took my mama for a new experience at the Boiling Crab, since we love seafood. We truly enjoyed ourselves. We were greeted and sat down quickly for a Saturday afternoon. My mom liked the unique table covers and was amused that we had to use bibs and our fingers to eat. We got a pound of shrimp, potatoes, and 2 corns. It was plenty for both of us. It was a fun experience, despite the mess we made using our hands to eat, and our waiter lacked a bit of attention. Thankfully the manager was helping out. The ambiance is chill & casual. We will definitely be coming back.
Good service - 4.5 Didn't offer gloves. We saw other tables had them. Food - 4 Cajun sauce on the crawfish was excellent. Provided bibs. Crawfish were on the small side but I am told that maybe it is to early in the season. Ambiance - 5 relax, casual
I ordered their signature seafood boil with a mix of shrimp, crab legs, and crawfish, all drenched in their mouthwatering Cajun sauce. The flavors were out of this world - spicy, tangy, and incredibly satisfying. It was messy, but that's all part of the fun!
Atmosphere: 5
Food: 5
Service: 5