Mr. Wong's Chicken & Rice(Spring Valley)

Umm based on other reviews compared to my experience, I would guess that the time of day may have played a factor in my experience. I along with another dining guest received luke-warm food, and when asked to have the items replaced staff's attitudes were willing, but reluctant. Unfortunately, though, the issue I specifically expressed dissatisfaction over came with a bit of a confrontational attitude from what seemed to be the main cook.

I asked for a more fresh plate of food, as I can taste when spice has been put in place to mask stateless. Honestly I did my best in being cordial. I even asked in Spanish, as it seemed the cashier struggled a little bit with English when we ordered. Really it wasn't even bad, I just thought it would make him more comfortable if I spoke where he was more fluent. "¿Tienes algo mas fresco?" (Translation: Do you have anything fresher? ). That didn't help. You would've thought I walked up to the counter with fighting words based on the response.

The cook came back immediately with, "What do you mean fresh?!" cutting me off on English. I guessed that I caught the end of a bad day or something, but it honestly sucked being talked down to in the tone that he used. And it wasn't just the tone itself. It was also the fact that the cook nearly coerced me into agreeing that there wasn't any issue with freshness, yet when offering to remake my plate, he scooped a cup of already cooked rice out of a giant cooker to start my new plate. Not a medium sized one that you periodically have to refill every few hours. No.The big ones where you can prepare everything at the start of the day, then serve out of across multiple meal windows.

Call me crazy, but my definition of 'fresh' is that the rice that ends up on my plate, is dry and uncooked in a plastic bag before I even place my order, not sitting in a cooker that was mixed God knows how long ago.

Don't get me wrong, I love a good salt infested meal that's been flavored to the high heavens, so I finished the rice that a paid for. However, the staff's blatant rude response to reasonable complaints have encouraged me to keep my money where it has been all along: no where near this restaurant.

Atmosphere: 2

Food: 3

Service: 2

Love going to this place on my lunch breaks!! Food is always fresh and place is always clean !!! Great customer service!

Atmosphere: 5

Food: 5

Service: 5

Cheap pricing!
Love how you can order on the machine and customize it to your liking.
Very affordable!

Atmosphere: 5

Food: 5

Service: 5

I recently discovered this place about two months ago. The spicy chicken fried rice & fried chicken is what keeps me coming back for more. Mr. Wong uses the most perfect batter on his fried chicken I have ever tasted. Daily specials are offered here as well as hand-crafted Mexican waters.

Atmosphere: 5

Food: 5

Service: 5

Aaron and Esteban had real good customer service the food was fresh and soooo good! And I just love the egg rolls!!!

Atmosphere: 5

Food: 5

Service: 5

Excellent service ?

Atmosphere: 5

Food: 5

Service: 5

They’re real nice and friendly food taste great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Noodle Bowl, Chicken and Rice, Combo Fried Rice

Very rich

Atmosphere: 5

Food: 5

Service: 5

Good

Vegetarian options: That's all

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken and Rice

I went in yesterday and Fernanda was helping me order some egg rolls she was patient as I ordered so I wanted to tip but my receipt was printed out so I ordered something else and Aaron helped me there great and the food is good. I just wish they would give sauce free but this place is good good check it out

Atmosphere: 5

Food: 5

Service: 5

Mr. Wong you are WRONG for this diabolical chicken recipe or is it that the kitchen staff needs to be completely retrained? Either way the board of health needs to be notified IMMEDIATELY‼️I thought I enjoyed the 8-piece tender special until I was fighting for my life in the bathroom. It took 2days time for my belly to settle. I suffered behind that special but NEVER EVER AGAIN!! Shame on y'all for serving life threatening quality and questionable chicken ????

Was served soggy chicken rice was old .. called them and made a complaint about it and was basically called a lier. I had my recipe on hand .and chicken.

Atmosphere: 4

Food: 1

Service: 3

Fried rice was very salty.

Atmosphere: 3

Food: 3

Service: 4

Chicken fried rice

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Wings, Chicken and Rice, Combo Fried Rice

I should have left them a review along time ago! I frequent this place and the food is always fresh and fast. Everyone is very nice there. ❤️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Combo Fried Rice, Chicken Fingers and Fries