My friend already posted a review about our terrible experience here last Saturday night, but the poor treatment and disrespect we were subjected to was so egregious it warrants a second bad review.
How offended would you be if you arrived with your friends, *completely sober*, to celebrate a birthday only to be told when you're seated that you can't order a round of drinks until you first order food. When you ask your waiter for an explanation, he tells you he was told by management that you were not to be served without food, but can't tell you why beyond that. When your appetizers are brought to the table, you are told that you *still* can't order drinks until you order more food. Excuse me....what?! When you repeatedly ask to speak to the manager, you are told that they will come to your table and address the issue, but they never have the courtesy (or respect) to do so. How would you feel?
According to a review from 2 months ago, this is not the first time Uchi has done this. They profiled a man who was limping and had recently had a stroke as 'intoxicated' (even though he hadn't been drinking) and also refused to serve him. I'd be willing to bet it was the same manager on duty that night. Obviously this person should not be in a customer-facing management role because they make terrible decisions, throw their wait staff under the bus, and are too much of a coward to stand behind the decisions they make. It is literally the manager's job to SAY IT TO MY FACE.
There were a myriad of choices that could have been made that would have addressed whatever imaginary issue management had with our (let me repeat) COMPLETELY SOBER group that wouldn't have ruined our evening and made us feel completely disrespected - the worst possible choice being how they actually handled it. I'd also like to note without further comment that we were a diverse group of friends, and let you make whatever assumptions you would like from that.
Cheers. May the next time you dine out be at a place that treats you with respect and has a full bar.
Atmosphere: 3
Food: 3
Service: 1
Spa Zoey Skin Care
We were in Dallas yesterday and decided to visit Uchi’s Dallas location. For context, we’re regulars at Uchi Houston and I’ve also dined at Uchi Austin and Uchi Scottsdale so I say this with genuine appreciation for the brand.
The Dallas space is beautiful. Contemporary, polished, and it feels recently refreshed. The ambiance is warm but elevated, and the staff were pleasant and courteous from start to finish. Service was kind and professional.
That said, I did experience something I’ve never encountered at any Uchi before: there was a very long hair on my Zero Sen roll. It appeared as though it may have landed there in transport from the kitchen to the table. I know Uchi has strict standards, which is why it stood out so much. The team handled it graciously my server sent over a very tasty dish (I was told it’s exclusive to this location) to make up for it, which I appreciated.
What surprised me more, honestly, was that plates weren’t changed out with each course like they consistently do in Houston. That detail made me realize how dialed-in the Houston team truly is. It’s those small touches that elevate the entire experience.
I also miss the warm towel service and palate cleanse upon arrival. I know many restaurants adjusted during the pandemic era (and perhaps even before), but those rituals made dining at Uchi feel extra special and intentional.
On a positive note, I once received a thoughtful gift of their special spice blend from corporate which speaks to the hospitality culture Uchi is known for. And while I can’t remember the exact name, BreeRio? there was a dish I absolutely loved in the past that I wish they’d bring back. It was unforgettable.
Overall, Dallas Uchi is a beautiful space with a welcoming team. A couple of details felt slightly off compared to the high standard I’ve come to expect from the brand, but the staff handled everything with professionalism and care. And now I suppose I’ll have to return to Dallas just to have that “exclusive” dish again.
Atmosphere: 5
Food: 5
Service: 5
Justen Rosenberg
The food was not worth the price. We also had multiple dishes brought out that were wrong and while the waiter was great and apologetic, the review comes down to the cost of the food vs the quality of the food… and the cost was way higher than the quality.
Atmosphere: 5
Food: 3
Service: 5
Kassidy W
The food was absolutely amazing — truly top quality. Unfortunately, the service did not match the quality of the food. Different servers came to drop off and take orders, and our main server barely checked on us. There wasn’t much excitement or attentiveness, and it honestly felt like he didn’t want to be there. As a fellow server, I say this with respect — guests can tell when you don’t want to be there. A positive attitude and attentive service really make a difference. I hope this feedback helps, because the food truly deserves service that matches it.
Atmosphere: 5
Food: 5
Service: 3
Gayle Cole
Went at happy hour and did the tasting experience...plus added in a few repeats of our faves...server was incredibly helpful. Can't wait to go back!
Atmosphere: 5
Food: 5
Service: 5
Felix T. Cat
Japanese luxury dining
Atmosphere: 5
Food: 5
Service: 5
R Arora (RD A)
We’ve been to Uchi several times. Can’t go wrong with Uchi Dallas. Service is top notch.
Jennifer Dil
The sushi pieces were a bit on the small side and had great flavor and texture. Truly sublime.
My server, Vivian, was knowledgeable about the menu. When I explained my devotion to all things shiso, she confidently guided me to all the menu items that contained shisho, and I ordered one of them. It was delicious.
We chatted about sake and although she couldn't talk me into the dessert, I did sample a milky sake she recommended.
I had a great time. As a female traveling alone, in town for a conference, I felt very comfortable here and safe during my walk to and from the Marriot Uptown. It was less than 5 minutes each way!
5 stars!
Atmosphere: 5
Food: 5
Service: 5
Aditya Birla
No hard liquor at the bar kind of caught us off guard. Fish was super fresh but honestly didn’t live up to what we expected. The wagyu nigiri was good. Would go to different places next time for sushi, did not live up to the hype for us.
Josh Rice
The food was incredible and the staff was amazing. Every dish was fresh, flavorful, and beautifully prepared. Easily one of the best dining experiences in Dallas, highly recommend.
Very deep flavorful stuff, and delight for vegitarian as the chef is herself a vegetarian
Atmosphere: 5
Food: 5
Service: 5
Ally Ringrose
Insane food!!!!
Atmosphere: 5
Food: 5
Service: 5
Amanda W
I used to always go upstairs and somehow never realized there was a restaurant downstairs (no idea how I missed that). I’m so glad my friend suggested this spot for a girls’ night out. I was genuinely shocked but in the best way, by how unconventional some of the menu items were for a sushi place. The green beans and the tofu roll were so good. The traditional sushi rolls are great too, but the nontraditional options seriously deserve more hype.
Atmosphere: 4
Food: 5
Service: 5
Chris
Been coming here for 10 years. Just looked at my Amex, 160k lifetime spend. Not sure I’ll get be back and I tired to give it quite a few extra tries but it not the same since they got bought out. James and Bronson were the only special wait staff. Feels like a chilis now. And then had a reservation only to show up to a sign saying dining here tonight means you give you permission to be on camera and $5 valet that was really $7.5 after fees(50% scam) for nothing when no other option and just spent $850 on food. Waited forever to get my car too. Food is good but not what used to be but service is HORRIFIC. 20 min to even get a waiter to show up at the table.
My friend already posted a review about our terrible experience here last Saturday night, but the poor treatment and disrespect we were subjected to was so egregious it warrants a second bad review.
How offended would you be if you arrived with your friends, *completely sober*, to celebrate a birthday only to be told when you're seated that you can't order a round of drinks until you first order food. When you ask your waiter for an explanation, he tells you he was told by management that you were not to be served without food, but can't tell you why beyond that. When your appetizers are brought to the table, you are told that you *still* can't order drinks until you order more food. Excuse me....what?! When you repeatedly ask to speak to the manager, you are told that they will come to your table and address the issue, but they never have the courtesy (or respect) to do so. How would you feel?
According to a review from 2 months ago, this is not the first time Uchi has done this. They profiled a man who was limping and had recently had a stroke as 'intoxicated' (even though he hadn't been drinking) and also refused to serve him. I'd be willing to bet it was the same manager on duty that night. Obviously this person should not be in a customer-facing management role because they make terrible decisions, throw their wait staff under the bus, and are too much of a coward to stand behind the decisions they make. It is literally the manager's job to SAY IT TO MY FACE.
There were a myriad of choices that could have been made that would have addressed whatever imaginary issue management had with our (let me repeat) COMPLETELY SOBER group that wouldn't have ruined our evening and made us feel completely disrespected - the worst possible choice being how they actually handled it. I'd also like to note without further comment that we were a diverse group of friends, and let you make whatever assumptions you would like from that.
Cheers. May the next time you dine out be at a place that treats you with respect and has a full bar.
Atmosphere: 3
Food: 3
Service: 1
We were in Dallas yesterday and decided to visit Uchi’s Dallas location. For context, we’re regulars at Uchi Houston and I’ve also dined at Uchi Austin and Uchi Scottsdale so I say this with genuine appreciation for the brand.
The Dallas space is beautiful. Contemporary, polished, and it feels recently refreshed. The ambiance is warm but elevated, and the staff were pleasant and courteous from start to finish. Service was kind and professional.
That said, I did experience something I’ve never encountered at any Uchi before: there was a very long hair on my Zero Sen roll. It appeared as though it may have landed there in transport from the kitchen to the table. I know Uchi has strict standards, which is why it stood out so much. The team handled it graciously my server sent over a very tasty dish (I was told it’s exclusive to this location) to make up for it, which I appreciated.
What surprised me more, honestly, was that plates weren’t changed out with each course like they consistently do in Houston. That detail made me realize how dialed-in the Houston team truly is. It’s those small touches that elevate the entire experience.
I also miss the warm towel service and palate cleanse upon arrival. I know many restaurants adjusted during the pandemic era (and perhaps even before), but those rituals made dining at Uchi feel extra special and intentional.
On a positive note, I once received a thoughtful gift of their special spice blend from corporate which speaks to the hospitality culture Uchi is known for. And while I can’t remember the exact name, BreeRio? there was a dish I absolutely loved in the past that I wish they’d bring back. It was unforgettable.
Overall, Dallas Uchi is a beautiful space with a welcoming team. A couple of details felt slightly off compared to the high standard I’ve come to expect from the brand, but the staff handled everything with professionalism and care. And now I suppose I’ll have to return to Dallas just to have that “exclusive” dish again.
Atmosphere: 5
Food: 5
Service: 5
The food was not worth the price. We also had multiple dishes brought out that were wrong and while the waiter was great and apologetic, the review comes down to the cost of the food vs the quality of the food… and the cost was way higher than the quality.
Atmosphere: 5
Food: 3
Service: 5
The food was absolutely amazing — truly top quality. Unfortunately, the service did not match the quality of the food. Different servers came to drop off and take orders, and our main server barely checked on us. There wasn’t much excitement or attentiveness, and it honestly felt like he didn’t want to be there.
As a fellow server, I say this with respect — guests can tell when you don’t want to be there. A positive attitude and attentive service really make a difference. I hope this feedback helps, because the food truly deserves service that matches it.
Atmosphere: 5
Food: 5
Service: 3
Went at happy hour and did the tasting experience...plus added in a few repeats of our faves...server was incredibly helpful. Can't wait to go back!
Atmosphere: 5
Food: 5
Service: 5
Japanese luxury dining
Atmosphere: 5
Food: 5
Service: 5
We’ve been to Uchi several times. Can’t go wrong with Uchi Dallas. Service is top notch.
The sushi pieces were a bit on the small side and had great flavor and texture. Truly sublime.
My server, Vivian, was knowledgeable about the menu. When I explained my devotion to all things shiso, she confidently guided me to all the menu items that contained shisho, and I ordered one of them. It was delicious.
We chatted about sake and although she couldn't talk me into the dessert, I did sample a milky sake she recommended.
I had a great time. As a female traveling alone, in town for a conference, I felt very comfortable here and safe during my walk to and from the Marriot Uptown. It was less than 5 minutes each way!
5 stars!
Atmosphere: 5
Food: 5
Service: 5
No hard liquor at the bar kind of caught us off guard. Fish was super fresh but honestly didn’t live up to what we expected. The wagyu nigiri was good. Would go to different places next time for sushi, did not live up to the hype for us.
The food was incredible and the staff was amazing. Every dish was fresh, flavorful, and beautifully prepared. Easily one of the best dining experiences in Dallas, highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
great music, great vibes
Very deep flavorful stuff, and delight for vegitarian as the chef is herself a vegetarian
Atmosphere: 5
Food: 5
Service: 5
Insane food!!!!
Atmosphere: 5
Food: 5
Service: 5
I used to always go upstairs and somehow never realized there was a restaurant downstairs (no idea how I missed that). I’m so glad my friend suggested this spot for a girls’ night out. I was genuinely shocked but in the best way, by how unconventional some of the menu items were for a sushi place. The green beans and the tofu roll were so good. The traditional sushi rolls are great too, but the nontraditional options seriously deserve more hype.
Atmosphere: 4
Food: 5
Service: 5
Been coming here for 10 years. Just looked at my Amex, 160k lifetime spend. Not sure I’ll get be back and I tired to give it quite a few extra tries but it not the same since they got bought out. James and Bronson were the only special wait staff. Feels like a chilis now. And then had a reservation only to show up to a sign saying dining here tonight means you give you permission to be on camera and $5 valet that was really $7.5 after fees(50% scam) for nothing when no other option and just spent $850 on food. Waited forever to get my car too. Food is good but not what used to be but service is HORRIFIC. 20 min to even get a waiter to show up at the table.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Fried Milk Balls
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