Wendy's
2507 Royal Ln, Dallas
(972) 241-9224
Recent Reviews
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I WENT IN FOR LUNCH AND ANOTHER CUSTOMER WHO WALKED IN BEHIND ME JUMP THE LINE AND STARTED ORDERING HIS FOOD...THE CASHIER SAW THAT I WAS IN LINE FIRST, BUT PROCEEDED TO TAKE HIS ORDER...AFTER TAKING HIS ORDER SHE WALKED AWAY FROM THE COUNTER AND STARTED PREPARING HIS FOOD...I ASKED HER DID SHE SEE ME STANDING THERE, BUT SHE IGNORED ME UNTIL ANOTHER EMPLOYEE TOLD HER THAT I WAS TALKING TO HER...SHE CONTINUED TO DO WHAT SHE WAS DOING AND WHEN SHE SAW THAT I WAS LOOKING AT HER, SHE TOLD ME THAT SHE WOULD BE WITH ME IN A MOMENT, BUT THERE WERE SEVERAL OTHER EMPLOYEES IN THE KITCHEN AREA AND DRIVE THRU...THIS IS NOT THE FIRST TIME THAT I HAVE HAD THIS ISSUES AT THIS LOCATION..I AM CONVINCED THAT THE WHOLE SCENARIO WAS RACIALLY BIASED AND THAT AFRICAN AMERICAN PEOPLE ARE TREATED DIFFERENTLY WHEN THEY COME HERE...THE ENTIRE STAFF IS HISPANIC AND THE CUSTOMER THAT JUMPED THE LINE WAS AS WELL...AGAIN THIS IS NOT AN ISOLATED INCIDENT AND I HAVE EXPERIENCED THIS ON A COUPLE OF OTHER OCCASIONS AT THIS LOCATION...AND I DO NOT GO TO WENDYS THAT OFTEN, BUT I WILL NOT BE GOING BACK TO THIS LOCATION...I WALKED AWAY AND WENT TO THE MCDONALDS ACROSS THE STREET...WHEN SHE SAW ME TAKING A PICTURE OF A RECIEPT ON THE COUNTER, SHE IMMEDIATELY STOPPED WHAT SHE WAS DOING AND CAME OVER...I TOLD HER THAT IT WAS OK, AND THAT I WOULD BE CONTACTING THE OWNER...SHE THEN PROCEEDED TO ASK ME HOW COULD SHE HELP ME....I LAUGHED AND LEFT...HER ACTIONS WERE INTENTIONAL AND DELIBERATE...THERE WAS NO REASON FOR HER TO EVER LEAVE THE COUNTER BEFORE TAKING MY ORDER...AGAIN THERE WERE SEVERAL OTHER EMPLOYEES PREPARING ORDERS...OH, I FORGOT TO MENTION THAT LAST WEEK I WENT THERE THROUGH THE DRIVE THRU AND ORDERED A SMALL CHILI AND NUGGETS...WHEN I STARTED EATING THE CHILI, I NOTICED THAT THERE WERE PIECES OF HAMBURGER MEAT IN IT...I THOUGHT THAT WAS PRETTY COOL, UNTIL I REALIZED THAT THERE WAS CHEESE ON THE MEAT...I IMMEDIATELY GOT NAUSEATED...THIS WAS FROM AN OLD BURGER, I AM ASSUMING...NOT SURE WHAT HAPPENED HERE, BUT I HAVE NEVER HAD CHUNKS OF MEAT THAT SIZE IN MY WENDYS CHILI...WHOS' IDEA WAS THIS AND WHAT HAPPENED TO THE BURGER THAT THE MEAT CAME FROM???? I EVEN TOOK PICTURES THAT DAY OF THE MEAT WITH THE CHEESE...I WILL UPLOAD THE PHOTO AS EVIDENCE....
Atmosphere: 4
Food: 2
Service: 1
Me and a friend stopped there yesterday at 2pm. Drinks where flat and tasted old. Literally made us gag.
Food had mold and maggots on it.
Never again..
When we returned it they looked at us like we was stupid.
Food: 1
The food was great, but all the straws were defective.
Atmosphere: 5
Food: 5
Service: 3
The food was great, but all the straws were defective.
Atmosphere: 5
Food: 5
Service: 3
The food is generally good and all I order is the burgers but they can't seem to get the orders right. Asked for ketchup only, no mayo; what I get is Mayo only, No ketchup, disgusting. I always use online ordering for pickup, my request was correct on the receipt but they still got it wrong. Disappointed, again, this is not the first time order was messed up but it is the last because I will not use that store again. I can take my money elsewhere.
Atmosphere: 3
Food: 1
Service: 3
I think they missed mixed the spicy potatoes breakfast potatoes with the French toast cuz it didn't taste like sweet french toast. It tasted like spicy french toast
People don’t come to this place .. the workers are always with an attitude and they made me wait for more than 10 min for my order and I was the only customer. I went today again to give them another chance but no they were the same rude . Last time going to this location
I think they missed mixed the spicy potatoes breakfast potatoes with the French toast cuz it didn't taste like sweet french toast. It tasted like spicy french toast
The old people at the drive thru need to be replaced. They get the orders wrong all the time. They ask things ive already mentioned about my order repeatedly. Today they gave me the complete wrong order and missed things i asked for. Fast food service isnt difficult and yet they cant even do that. Update: today i asked for a NATURAL lemonade and was given MANGO PINEAPPLE. HOW?! I get it fast food is the best job yall can get but yall cant even get that right
Service: 1
Great place!!My go to: The Big Lou-??Damn Lucky (can still taste chicken)-Slaw on the side-Add cheese (it's a sauce ?)Side: Seasond FriesExtra: Mac and Cheese (shells)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
terrible experience it says they close at 11 but they actually close at 10 and the lady at the drive through was very rude never coming here again worst place ever
Anytime I come to this location, not only are the employees rude for no reason, our order is always messed up and something is always missing. I understand they barely speak English, but they need to get someone in there that does because it's beyond ridiculous. I love Wendy's!! I would eat it everyday - if it was not this one. They say on Google that it is open until 11 - I have never gone to this location and it been open even at 10 pm. Something needs to be done or they are going to end up going out of business. It would be crazy if they managed to maintain it another year.
Atmosphere: 1
Food: 3
Service: 1
I ordered a 10 piece but only got a 5 piece , I know it’s not the end of the world but it was my last few dollars till pay day and my girls were suppose to share it , and they don’t even answer their phone .
Atmosphere: 1
Food: 3
Service: 1
Wendy's never gets your order right
Atmosphere: 1
Food: 1
Service: 1
Closed at 10:20 on this day
Atmosphere: 1
Food: 1
Service: 1
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