Terrible service. I ordered a mini hot dog, and the first bite was wet and mushy. I realized it wasn’t fully cooked. That can happen, and I was fine with it. I went back to the counter, showed them the issue, and simply asked for a replacement because I still wanted the food.
Then a tall woman completely lost her temper and snapped at me, saying that this is “how their hot dogs are,” and questioning why the cashier would even ask what I wanted — as if I had never eaten a hot dog before. Undercooked is undercooked. Why would the bun be wet and soggy?
They gave me a new one. I didn’t bite into it, but just by looking at it, it seemed slightly better than the first box, yet it was still visibly wet. At that point, I asked for a refund.
If this is your standard of quality, then I have nothing more to say. I used to be a loyal fan of Wetzel’s Pretzels, but not anymore. After yelling at me in front of other customers, this woman even ordered me to throw the undercooked hot dog into the trash myself. Honestly, do it yourself.
No one deserves to be treated this way. You do not get to treat customers like this. If you don’t want to work here, then please quit
Atmosphere: 1
Food: 1
Service: 1
Onyinye Ibida
If you want to waste your money. Buy from this lady. The hotdog pretzels tasted like dogs vomit. No way close to aunty Anne’s and the lady was super rude asking me to trash it if I don’t like it meanwhile my money was gone.
Ameen Shawwa
This Wetzel's Pretzels location at NorthPark is actually pretty good! Typically, I find Wetzel's Pretzels to have horrible customer service, high prices, and subpar food. However, this location pleasantly surprised me. They had the full selection of menu items, and the staff was cool and friendly.
My only complaint was the cheese sauce, which was pretty disgusting. Other than that, it's a solid location with good pretzels and much better service than I've experienced at other branches. Definitely worth a visit if you're in the area!
Atmosphere: 4
Food: 4
Service: 4
Stephanie
Polite service, tasty pretzel bites BUT there was hair in my frozen drink and I saw it after I had been drinking it and it had melted 🤢
Atmosphere: 4
Food: 2
Service: 4
Stephanie K. Brewer
Polite service, tasty pretzel bites BUT there was hair in my frozen drink and I saw it after I had been drinking it and it had melted 🤢
Atmosphere: 4
Food: 2
Service: 4
Kay R
Just left. The lady at the front rude! And the mini dogs are burnt!!!! These are not fresh at all! Taste like the were re warmed then burnt. And the dogs fall out soon as u pick it up. Gross. Will most definitely stick to aunt Annie’s.
Food: 1
Service: 1
michael johnson
Manager was very rude. Food was under cook. Manager told me you have 10 minutes to bring food back. Very unprofessional. She shouldn't be in charge of anything.
Atmosphere: 1
Food: 1
Service: 1
Josh Edgar
Prices disconnected from reality. $6 for a pretzel. $8 for bites. This is not AT&T stadium. Some baked dough isn’t worth these outlandish prices.
Evan Bailey
Great service, great pretzels, and better than that other pretzel place that has the initials AA.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flavored Whole Pretzel
Ella Fuller
This was terrible! I was at this counter and this lady paid for my water and I was getting the change because I was gonna put it in the tip basket because the lady who paid already went away, And the lady who had the audacity to put the money, I was gonna put in the chip jar in the tip jar without even asking me, and she told me it wasn’t your money wasnt ur money was it like girl bffr???
Very bad service? Plus I'm get the pretzels Very bad need more in oven? She need to trash. Get fresh
Tamira Ashford
Disgusting, cold and stale.
Catherine Gbadamosi
I enjoy the mini dogs from here with cheese dip! My food order is always fresh & a good temperature. I usually stop here before going home:
M Business
Now I see why there is no line.Rude.Have been coming to northpark all my life. ☺️
Juan Barrera
I work for the mall so I’m not gonna be mean, I just first food at this store as an employee but, the kid that was ringing me up was so rude and giving me a little bit of a hard time. I appreciate the lady (guessing the manager) was providing good service but, for that kid he needs to learn some manners and treat customers right or don’t work at all?♂️?♂️
Terrible service. I ordered a mini hot dog, and the first bite was wet and mushy. I realized it wasn’t fully cooked. That can happen, and I was fine with it. I went back to the counter, showed them the issue, and simply asked for a replacement because I still wanted the food.
Then a tall woman completely lost her temper and snapped at me, saying that this is “how their hot dogs are,” and questioning why the cashier would even ask what I wanted — as if I had never eaten a hot dog before. Undercooked is undercooked. Why would the bun be wet and soggy?
They gave me a new one. I didn’t bite into it, but just by looking at it, it seemed slightly better than the first box, yet it was still visibly wet. At that point, I asked for a refund.
If this is your standard of quality, then I have nothing more to say. I used to be a loyal fan of Wetzel’s Pretzels, but not anymore. After yelling at me in front of other customers, this woman even ordered me to throw the undercooked hot dog into the trash myself. Honestly, do it yourself.
No one deserves to be treated this way. You do not get to treat customers like this. If you don’t want to work here, then please quit
Atmosphere: 1
Food: 1
Service: 1
If you want to waste your money. Buy from this lady. The hotdog pretzels tasted like dogs vomit. No way close to aunty Anne’s and the lady was super rude asking me to trash it if I don’t like it meanwhile my money was gone.
This Wetzel's Pretzels location at NorthPark is actually pretty good! Typically, I find Wetzel's Pretzels to have horrible customer service, high prices, and subpar food. However, this location pleasantly surprised me. They had the full selection of menu items, and the staff was cool and friendly.
My only complaint was the cheese sauce, which was pretty disgusting. Other than that, it's a solid location with good pretzels and much better service than I've experienced at other branches. Definitely worth a visit if you're in the area!
Atmosphere: 4
Food: 4
Service: 4
Polite service, tasty pretzel bites BUT there was hair in my frozen drink and I saw it after I had been drinking it and it had melted 🤢
Atmosphere: 4
Food: 2
Service: 4
Polite service, tasty pretzel bites BUT there was hair in my frozen drink and I saw it after I had been drinking it and it had melted 🤢
Atmosphere: 4
Food: 2
Service: 4
Just left. The lady at the front rude! And the mini dogs are burnt!!!! These are not fresh at all! Taste like the were re warmed then burnt. And the dogs fall out soon as u pick it up. Gross. Will most definitely stick to aunt Annie’s.
Food: 1
Service: 1
Manager was very rude. Food was under cook. Manager told me you have 10 minutes to bring food back. Very unprofessional. She shouldn't be in charge of anything.
Atmosphere: 1
Food: 1
Service: 1
Prices disconnected from reality. $6 for a pretzel. $8 for bites. This is not AT&T stadium. Some baked dough isn’t worth these outlandish prices.
Great service, great pretzels, and better than that other pretzel place that has the initials AA.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flavored Whole Pretzel
This was terrible! I was at this counter and this lady paid for my water and I was getting the change because I was gonna put it in the tip basket because the lady who paid already went away, And the lady who had the audacity to put the money, I was gonna put in the chip jar in the tip jar without even asking me, and she told me it wasn’t your money wasnt ur money was it like girl bffr???
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very bad service? Plus I'm get the pretzels Very bad need more in oven? She need to trash. Get fresh
Disgusting, cold and stale.
I enjoy the mini dogs from here with cheese dip! My food order is always fresh & a good temperature. I usually stop here before going home:
Now I see why there is no line.Rude.Have been coming to northpark all my life. ☺️
I work for the mall so I’m not gonna be mean, I just first food at this store as an employee but, the kid that was ringing me up was so rude and giving me a little bit of a hard time. I appreciate the lady (guessing the manager) was providing good service but, for that kid he needs to learn some manners and treat customers right or don’t work at all?♂️?♂️
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