I'm accustomed to waiting in for at least 30 minutes in a Whataburger line; that's ok. What's not ok is, after having to wait so long in the drive-through, I get to the window and find out that my order has been given away. And what's NEVER ok is having the lady at the window argue with you about YOUR order. I ordered only 4 chicken strips. I'm sure I didn't forget that I did not order 2 burgers
Atmosphere: 3
Food: 1
Service: 1
Naquaive Willis
Service wasn’t good
Atmosphere: 2
Food: 5
Service: 2
Amy Coleman
This is one of the worst Whataburger I have ever eaten at. I order my meal on line which was easy and great. But then the problems started. My boyfriend and I both placed an order. My order was right but the fries were cold. I could deal with that but then my burger was nasty. I could not even eat it because it tasted so bad. It tasted like the meat was old and it had been sitting out for hours and hours. Then my boyfriend meal was wrong. He ordered a burger and large fries. He got a medium fries so he went back through the drive-thru showed her the receipt that he order a large and this woman said well you 2 ate half of them which was not true. He said ma'am y'all didn't even fill the box up. It was 2 seconds after he opened up the bag and saw that he had a medium that he took it back. It took her 10 to 15 minutes just to come back and bring him a large fry that was ice cold and old. We will never go back to this horrible whaterburger again.
Atmosphere: 1
Food: 1
Service: 1
Bunny Hop
WORSE WHATABURGER EVER THEY GIVE YOUR DOORDASH ORDERS AWAY TO HOMELESS PEOPLE, THEY ALWAYS BUSY AND NOT WORKING, FOOD COLD WHEN YOU GET IT, THEY DONT CARE ABOUT THEY
Atmosphere: 1
Food: 1
Service: 1
FINA Dean
Yes, I am doing a review on Whataburger right here off of Plano Road and I had a horrible experience there at Mc at Whataburger and the men there was completely rude and I don’t feel that that is right that the manager does that I believe he’s a GM he speaks Spanish, and a little bit of English not much I feel that you have that man as a manager and treat people very rudely and you need to look into this and I come by Whataburger every morning to get my breakfast but I believe I will no longer come to your establishment because I have had problems, or in the past And it seems is continuously there with your managers so corporate needs to check to see what is going on there at this location and if your managers cannot handle their positions, they need to step town or move elsewhere
Food: 1
Service: 1
Rene Carey
The girl taking payment through the drive thru is very rude. If you don’t like your job get a new one
Service: 1
Tom Moncho
Delicious burger, large. Great onion rings.
Briana Molina
Bad customer service very rude. Food was decent but my whole order was wrong didn’t give me what I asked for. Had to wait extra for my coffee and when I got it was only filled halfway….
Atmosphere: 1
Food: 1
Service: 1
javid galandarov
EXTREMELY RUDE STAFF!!! Never ever coming back here!
Atmosphere: 1
Food: 1
Service: 1
Sunshine Clardy
This has got to be the worst Whataburger in existence. The food is horrible. We ordered from this location once before, and I gave them a pass for the food. This time, they've got to be held responsible for serving the trash they're calling food. To start, the drinks are gross. They taste like mildew because the machines are obviously not clean. That will cause sore throats and food born illnesses. The justaburger kids meal was trash as the meat was cold and the cheese wasn't even melted. It's like the cheese wasn't even real and it peeled right off the bread and the meat. My grandson didn't want it. He took a couple of bites and said he didn't want the rest. He said it tasted funny. The French fries were cold and the chicken tenders were even more horrible. The batter tasted old and came off the tenders when bitten into. This has to be the biggest waste of money and the last money this location will ever get from us. I'm thinking of contacting corporate because this service should be against operating rules for any location, franchise or not.
Another company being cheap, often you wait 20+ mins in the drive thru
Stop coming here until they hire enough staff
Food: 5
Service: 1
Anneliese Wright
The floor was greasy, so very unsafe. I almost slipped and fell. They don't use clean water when they mop the floor.
Atmosphere: 3
Food: 1
Service: 1
Brock Hodge
Normally I have a great experience at this location but I had such a bad experience I don’t know if I could go back. Food was way late, cup had gunk on it, asked for no onions and they took off the bacon and added extra onions. I’d give a 0 score if I could.
Atmosphere: 1
Food: 1
Service: 1
complete
Every single time they forget the sauce that I paid for.
Kayla Lacross
I’ve waited for 20 minutes in this drive thru line. It should take max 5. Why is this location consistently so slow?
I'm accustomed to waiting in for at least 30 minutes in a Whataburger line; that's ok. What's not ok is, after having to wait so long in the drive-through, I get to the window and find out that my order has been given away. And what's NEVER ok is having the lady at the window argue with you about YOUR order. I ordered only 4 chicken strips. I'm sure I didn't forget that I did not order 2 burgers
Atmosphere: 3
Food: 1
Service: 1
Service wasn’t good
Atmosphere: 2
Food: 5
Service: 2
This is one of the worst Whataburger I have ever eaten at. I order my meal on line which was easy and great. But then the problems started. My boyfriend and I both placed an order. My order was right but the fries were cold. I could deal with that but then my burger was nasty. I could not even eat it because it tasted so bad. It tasted like the meat was old and it had been sitting out for hours and hours. Then my boyfriend meal was wrong. He ordered a burger and large fries. He got a medium fries so he went back through the drive-thru showed her the receipt that he order a large and this woman said well you 2 ate half of them which was not true. He said ma'am y'all didn't even fill the box up. It was 2 seconds after he opened up the bag and saw that he had a medium that he took it back. It took her 10 to 15 minutes just to come back and bring him a large fry that was ice cold and old. We will never go back to this horrible whaterburger again.
Atmosphere: 1
Food: 1
Service: 1
WORSE WHATABURGER EVER THEY GIVE YOUR DOORDASH ORDERS AWAY TO HOMELESS PEOPLE, THEY ALWAYS BUSY AND NOT WORKING, FOOD COLD WHEN YOU GET IT, THEY DONT CARE ABOUT THEY
Atmosphere: 1
Food: 1
Service: 1
Yes, I am doing a review on Whataburger right here off of Plano Road and I had a horrible experience there at Mc at Whataburger and the men there was completely rude and I don’t feel that that is right that the manager does that I believe he’s a GM he speaks Spanish, and a little bit of English not much I feel that you have that man as a manager and treat people very rudely and you need to look into this and I come by Whataburger every morning to get my breakfast but I believe I will no longer come to your establishment because I have had problems, or in the past And it seems is continuously there with your managers so corporate needs to check to see what is going on there at this location and if your managers cannot handle their positions, they need to step town or move elsewhere
Food: 1
Service: 1
The girl taking payment through the drive thru is very rude. If you don’t like your job get a new one
Service: 1
Delicious burger, large. Great onion rings.
Bad customer service very rude. Food was decent but my whole order was wrong didn’t give me what I asked for. Had to wait extra for my coffee and when I got it was only filled halfway….
Atmosphere: 1
Food: 1
Service: 1
EXTREMELY RUDE STAFF!!! Never ever coming back here!
Atmosphere: 1
Food: 1
Service: 1
This has got to be the worst Whataburger in existence. The food is horrible. We ordered from this location once before, and I gave them a pass for the food. This time, they've got to be held responsible for serving the trash they're calling food. To start, the drinks are gross. They taste like mildew because the machines are obviously not clean. That will cause sore throats and food born illnesses. The justaburger kids meal was trash as the meat was cold and the cheese wasn't even melted. It's like the cheese wasn't even real and it peeled right off the bread and the meat. My grandson didn't want it. He took a couple of bites and said he didn't want the rest. He said it tasted funny. The French fries were cold and the chicken tenders were even more horrible. The batter tasted old and came off the tenders when bitten into. This has to be the biggest waste of money and the last money this location will ever get from us. I'm thinking of contacting corporate because this service should be against operating rules for any location, franchise or not.
Food: 1
Service: 1
Restaurantji Recommends
Another company being cheap, often you wait 20+ mins in the drive thru
Stop coming here until they hire enough staff
Food: 5
Service: 1
The floor was greasy, so very unsafe. I almost slipped and fell. They don't use clean water when they mop the floor.
Atmosphere: 3
Food: 1
Service: 1
Normally I have a great experience at this location but I had such a bad experience I don’t know if I could go back. Food was way late, cup had gunk on it, asked for no onions and they took off the bacon and added extra onions. I’d give a 0 score if I could.
Atmosphere: 1
Food: 1
Service: 1
Every single time they forget the sauce that I paid for.
I’ve waited for 20 minutes in this drive thru line. It should take max 5. Why is this location consistently so slow?
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