I don’t know if it’s this location in particular that’s bad, or if the brand has just gone downhill recently, but I ordered a Caprese sandwich. You would think that for a sandwich whose main protein is cheese that the cheese might be more “center stage”… as it was I literally had to search for it. In the cross section you literally couldn’t see any cheese. (Should’ve taken a photo, but oh well)The bread was dry, and they barely put any balsamic on it. If I wasn’t so hungry and in such a time crunch I would’ve tossed it out entirely.Disappointing.
Atmosphere: 3
Food: 2
Service: 3
Kristina Duncan
Switching the menu items and how you order is awful now. The quality of the food went with it. It was better being able to order on the brown bag rather than a screen with limited options. Sandwiches are smaller too. The employees working didn’t seem too thrilled to be there so when you have to get your drink and chips they aren’t too friendly. My last time to eat Which Wich, sad day.
Atmosphere: 2
Food: 3
Service: 3
Macy C.
Fries are BURNT. We saw them take out the fries from the freezer which means they were frozen fries.Not worth a penny. My friend told me I feel like these are the types of food that would give you food poisoning. The employees were unkind and unfriendly. The place was trashy and not clean at all. The fries took over 10 minutes to cook. No wonder they were burned. Do not recommend. I'm still hungry and I will walk over to chick-fil-a. They didn't know how to pronounce my name so they yelled, "fries" in an angry tone. At least other restaurants try to pronounce them correctly. (Starbucks) We also asked for two pickles and they gave us one thin slice of wet pickle wrapped in a napkin. The bag was also wet inside, FROM WHAT?pickle?We started are order at 2:25 and didn't get it until 5:34. I almost left the restaurant. I even missed my flight.
Sharica Jenkins
Sandwich was horrible. Tasted like the meat was burnt. Never want to eat here again. Thinking all the meat would be delicious but it wasn'
Atmosphere: 5
Food: 1
Service: 3
John Patrick McHugh
Gerry V. did a fantastic job with my sandwich, and made my day by sneaking a free cookie into my meal. Great food, and I loved the personal touch by the employees.
Cam A.
Not sure when you added plant based versions of your sandwich's but i was VERY excited to try the wickedwich (plant based). It was JAM PACKED with vegan meats and cheeses, more than i've ever seen a place offer. The flavors were great! I also got a small cookie wrapped in my sandwich which was a nice surprise and absolutely delicious. It's in Northpark mall so that's the vibe lol but we took ours home to eat.
Tanjim A.
My girl got food poisoning from this establishment, don't eat their tuna or go here in general! Service was good however their is straight up dog water
Brittany Hernandez
Food well, but the lady who took my order made me feel rushed and uncomfortable. She kept tapping her nails on the cash register while I was choosing my toppings I didn’t appreciate that at all.
Chris Howard
I love Which wich! However, I HATE the changes to the new menu! Simple, normal, foundational Toppings were replaced with new, unusual Toppings. No olives, no bacon, no, red onions..... instead candied bacon, pickled onions, etc. I get the change from "write on your own bag" ordering. That had to be expensive in the new world. I liked it, but I get it. Ultimately, I don't care how I order it, I just want the original reason why you are/were the best sandwich company to be restored.
David K.
I used to love Which Wich! It has gone downhill completely. They took away the bags and made it all electronic. They put up a wall so you can not see your sandwich being made. The choices are now way more limited(No double meat????). I went twice in two days just to make sure I wasn't missing something, but this is no longer a great, unique sandwich shop. I can get better elsewhere.
It's been 2 years. Not a very triumphant return. The new kiosk does not allow me to customize my sandwich meal to "No cheese" (I can't eat cheese, it makes me gag), so I'd have to reach over and yell "excuse me sir" to get their attention. That's too much. Let's not forget about the fact that the lamb brunchwitch got discontinued.Maybe next time, just not today.
S Sant
This location recently reopened with notable changes to ordering options and quality of the food. The brown paper bag listing all available choices are gone. Instead, two kiosks are available with a limited number of sandwiches and somewhat funky, now standard ingredients like crushed potato chips, 1000 Island dressing and cheese sauce (instead of cheese slices). Changing these ingredients involves going through different screens on the kiosks which can be stressful when someone else is waiting to order.Side note: the ordering kiosks are buggy so then you have to get the attention of one of the usually invisible workers because of the big, solid barrier which limits interaction and prevents customers from seeing the workers and any food preparation.We had to search to find the meat on one sandwich tonight, the sandwiches appeared smaller than just a couple of months ago, and they just didn’t taste right. We paid about $30 for two regular sandwiches and two regular drinks. Even the provided cookies were stale.Tonight was our third and last visit, which is sad because we really liked the original concept of good sandwiches prepared exactly to each customer’s specifications. Instead we threw most of our meal away and left with a bad taste in our mouths and upset stomachs.
LEX2019
It's been 2 years. Not a very triumphant return. The new kiosk does not allow me to customize my sandwich meal to "No cheese" (I can't eat cheese, it makes me gag), so I'd have to reach over and yell "excuse me sir" to get their attention. That's too much. Let's not forget about the fact that the lamb brunchwitch got discontinued.Maybe next time, just not today.
Cremi Patel
They didn’t make my sub correctly and didn’t include half the things I wanted inside. when I opened the sub it had a half eaten cookie inside. I went back to tell them and they argued with me and said they always include a cookie and they said they would “remake” it but I got the same exact sub back!
Angie C.
Large wall blocking your view of them making the sandwich. Two cash registers. Two people at one register. Received cold fries. Not coming back here
I don’t know if it’s this location in particular that’s bad, or if the brand has just gone downhill recently, but I ordered a Caprese sandwich. You would think that for a sandwich whose main protein is cheese that the cheese might be more “center stage”… as it was I literally had to search for it. In the cross section you literally couldn’t see any cheese. (Should’ve taken a photo, but oh well)The bread was dry, and they barely put any balsamic on it. If I wasn’t so hungry and in such a time crunch I would’ve tossed it out entirely.Disappointing.
Atmosphere: 3
Food: 2
Service: 3
Switching the menu items and how you order is awful now. The quality of the food went with it. It was better being able to order on the brown bag rather than a screen with limited options. Sandwiches are smaller too. The employees working didn’t seem too thrilled to be there so when you have to get your drink and chips they aren’t too friendly. My last time to eat Which Wich, sad day.
Atmosphere: 2
Food: 3
Service: 3
Fries are BURNT. We saw them take out the fries from the freezer which means they were frozen fries.Not worth a penny. My friend told me I feel like these are the types of food that would give you food poisoning. The employees were unkind and unfriendly. The place was trashy and not clean at all. The fries took over 10 minutes to cook. No wonder they were burned. Do not recommend. I'm still hungry and I will walk over to chick-fil-a. They didn't know how to pronounce my name so they yelled, "fries" in an angry tone. At least other restaurants try to pronounce them correctly. (Starbucks) We also asked for two pickles and they gave us one thin slice of wet pickle wrapped in a napkin. The bag was also wet inside, FROM WHAT?pickle?We started are order at 2:25 and didn't get it until 5:34. I almost left the restaurant. I even missed my flight.
Sandwich was horrible. Tasted like the meat was burnt. Never want to eat here again. Thinking all the meat would be delicious but it wasn'
Atmosphere: 5
Food: 1
Service: 3
Gerry V. did a fantastic job with my sandwich, and made my day by sneaking a free cookie into my meal. Great food, and I loved the personal touch by the employees.
Not sure when you added plant based versions of your sandwich's but i was VERY excited to try the wickedwich (plant based). It was JAM PACKED with vegan meats and cheeses, more than i've ever seen a place offer. The flavors were great! I also got a small cookie wrapped in my sandwich which was a nice surprise and absolutely delicious. It's in Northpark mall so that's the vibe lol but we took ours home to eat.
My girl got food poisoning from this establishment, don't eat their tuna or go here in general! Service was good however their is straight up dog water
Food well, but the lady who took my order made me feel rushed and uncomfortable. She kept tapping her nails on the cash register while I was choosing my toppings I didn’t appreciate that at all.
I love Which wich! However, I HATE the changes to the new menu! Simple, normal, foundational Toppings were replaced with new, unusual Toppings. No olives, no bacon, no, red onions..... instead candied bacon, pickled onions, etc. I get the change from "write on your own bag" ordering. That had to be expensive in the new world. I liked it, but I get it. Ultimately, I don't care how I order it, I just want the original reason why you are/were the best sandwich company to be restored.
I used to love Which Wich! It has gone downhill completely. They took away the bags and made it all electronic. They put up a wall so you can not see your sandwich being made. The choices are now way more limited(No double meat????). I went twice in two days just to make sure I wasn't missing something, but this is no longer a great, unique sandwich shop. I can get better elsewhere.
Restaurantji Recommends
It's been 2 years. Not a very triumphant return. The new kiosk does not allow me to customize my sandwich meal to "No cheese" (I can't eat cheese, it makes me gag), so I'd have to reach over and yell "excuse me sir" to get their attention. That's too much. Let's not forget about the fact that the lamb brunchwitch got discontinued.Maybe next time, just not today.
This location recently reopened with notable changes to ordering options and quality of the food. The brown paper bag listing all available choices are gone. Instead, two kiosks are available with a limited number of sandwiches and somewhat funky, now standard ingredients like crushed potato chips, 1000 Island dressing and cheese sauce (instead of cheese slices). Changing these ingredients involves going through different screens on the kiosks which can be stressful when someone else is waiting to order.Side note: the ordering kiosks are buggy so then you have to get the attention of one of the usually invisible workers because of the big, solid barrier which limits interaction and prevents customers from seeing the workers and any food preparation.We had to search to find the meat on one sandwich tonight, the sandwiches appeared smaller than just a couple of months ago, and they just didn’t taste right. We paid about $30 for two regular sandwiches and two regular drinks. Even the provided cookies were stale.Tonight was our third and last visit, which is sad because we really liked the original concept of good sandwiches prepared exactly to each customer’s specifications. Instead we threw most of our meal away and left with a bad taste in our mouths and upset stomachs.
It's been 2 years. Not a very triumphant return. The new kiosk does not allow me to customize my sandwich meal to "No cheese" (I can't eat cheese, it makes me gag), so I'd have to reach over and yell "excuse me sir" to get their attention. That's too much. Let's not forget about the fact that the lamb brunchwitch got discontinued.Maybe next time, just not today.
They didn’t make my sub correctly and didn’t include half the things I wanted inside. when I opened the sub it had a half eaten cookie inside. I went back to tell them and they argued with me and said they always include a cookie and they said they would “remake” it but I got the same exact sub back!
Large wall blocking your view of them making the sandwich. Two cash registers. Two people at one register. Received cold fries. Not coming back here