Wingstop
18101 Preston Rd 204 D, Dallas
(972) 931-9464
Recent Reviews
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Excellent service received from Melvin. Will return!
Atmosphere: 5
Food: 5
Service: 5
Atomic taste like trash and ghost pepper.
Atmosphere: 1
Food: 1
Service: 1
Dined in tonight. TLDR version: Took 21 minutes to get a basic meal. Clerk working the front was rude and dismissive. Short Hispanic male
with facial hair.
He chuckled to himself when I asked about my food order at the 18 minute mark. Finally came out after 21 minutes. This isn't fine dining. These places no longer care about those dining inside. They're only concerned with Door Dash and Uber Eats customers. I won't be back. Food is fine. Customer service here is awful.. The name on my ticket is Melvin. I'm going to assume this is the clerk's name. 7/15/25 at 858pm. Rude person. Very rude.
Totally ruined my first time dining here.
Atmosphere: 3
Food: 3
Service: 1
Yesterday morning I came here to get some fries and a chicken sandwich and Joseph provided great customer service and the food came out amazing
Atmosphere: 5
Food: 5
Service: 5
Ordered at 9:53pm ,May 17, and felt absolutely sick in the morning and threw it up! ABSOLUTELY GROSS!
I received an online coupon in my Yahoo email account for 5 FREE wings, but could not get it to work. The gentlemen at the register was kind enough to navigate it for me, and I got my free wings. He really seemed to know what he was doing and was not giving me 20 questions or trying to make it difficult. He took it upon himself to ring it up properly, and I was very impressed with his professional attitude and his customer service skills.
I wish I could remember his name because I would strongly recommend his manager allow him to train, they're new associates. Great job finding this needle in a hay stack.
It’s overrated,I don’t know how people order here and especially service omg this is really disappointing
I love their mango habanero wings
I liked the new way of making their garlic and fries, I didn't even get full because it was so good. Continue with the new way, it's worth it for me to buy there now
Ordered online- ready as soon as I got there. Fresh!
Restaurantji Recommends
This is the best wingstop location in Dallas by far. I’ve never had an issue. Food is always fresh and the most important things it’s always 100% accurate. Never have missing items, my extras I pay for are always included.
he woman that was working as the cashier was extremely rude to not just myself but seemingly to everyone who was not of Latin descent. Regular customers, door dashers, etc. everyone that came in that was Latin of some sort she spoke to them immediately in Spanish, gave them quotes on their food and more. However, she refused to acknowledge me due to the fact that she thought that I was talking on the phone. In this case I was because I was taking my spouses order. Regardless she continuously asked me “Are you off the phone yet? Are you off the phone yet? I want to make sure you’re ready because if you’re listening to them I will have to repeat myself.” Working in customer service I totally understand her pain however it’s not what you say but how you say it. A gentleman came in and picked up his order and told her thank you more than once and instead of saying her responding you’re welcome, she continued to mumble something under her breath and roll her eyes as she walked away from the counter. No one had done anything to her. Her behavior was very tasteful and quite concerning. She definitely made me wonder if they would do something to my food out of spite. I would put her name on here but she was not wearing the name tag. Good help is hard to find but don’t stop looking.
Food was horrible tonight. Chicken wasn’t cooked right and you couldn’t taste the seasoning at all. What’s worse is even the veggie sticks were old. I mean what does one do to make celery limp and soggy. Needless to say we won’t be back.
Second time this week they frying the wings too hard when you dont even ask for well done they not seasoning them properly and then you got the cook THE BIG GUY in the back with a basket of frys already cooked sitting in the basket for over 5mins then drops them back in the grease when they ready to go out same guy in the back rubbing his hands in face touching his phone and we all know our phones carry the most germs going to grab wings out of basket with bare hands then go dip it in some sauce and eat it then go back to fixing food seen him drop fries on counter and just pick it up and throw it in the customers tray to get it bagged thats CROSS CONTAMINATION you only can get good food from this location in the morning time I LOVE WING STOP BUT THESE LAST 2 times im very disappointed and a waste of $34
Food: 1
Recommended dishes: Wings Combo
Given 5 stars due to the amazing service and thoughtfulness of one of the employees here. He was extremely welcoming and courteous, not just to me, but all the other customers. I didn’t get his name, but he was working the register around 630pm on 5 October. Please give him a kudos for me.
Atmosphere: 5
Food: 5
Service: 5
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