Wingstop

This location stole my money and refuses to provide the food I already paid for or refund my money. Ordered through Uber Eats on 1/18/25. I had to correct the order and was told by this location that the order was refunded so I reordered through the Uber Eats app again. I picked up the 2nd order. I saw on my credit card statement the charge for both orders. I spoke with Cedric but this is still unresolved. I contacted corporate, no response. Next step will be a letter to corporate for unjust enrichment. I am not donating money to Wingstop, this not a charity. Wingstop if you take someone's money without providing them a product, this theft. Uber Eats and Wingstop are both culpable, you can't point fingers at each other.

Service: 1

I asked for Extra Seasoning Not The WHOLE BOTTLE !!! Can’t Even Eat This Shii!!

Atmosphere: 1

Food: 1

Service: 1

Much delay in the service, you order online and it tells you 20 minutes and after 20 minutes you come, and it takes almost 30 more minutes

This place is letarall waste if time. Do not go here unless you wanna argue or even have you order canceled for no reason with no notifications. Sad there's not a true place that I can complain.

Atmosphere: 1

Food: 1

Service: 1

Man if i could give a restaurant 0 stars i would everytime i order from this wingstop something goes wrong wether its on the app or in person this time it was on the app and i was getting my food delivered and they gave my order to the wrong dasher and then told my dasher they couldn’t remake it because they were about to close the crazy thing is i ordered my food 3 hours before they close and then i couldn’t cancel my ordered on the app so i called the store and everytime they don’t answer i called 8 times and the phone just rung 34 dollars down the drain and it’s worse because i work full time at a warehouse and only 10 minutes for a break janky ik but i had my mind set on the wingstop this food wasnt just for me it was for me pregnant bestie too now we both going to bed with no food

They always have an attitude with everyone they take too long to get your call and they always have a big line waiting

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Wings Combo

Ordered door dash. Received the opposite of what I ordered. Had to drive here to get it replaced. Cedric helped and is the reason I changed from a one star review. Though he fixed the issue, its the first and last time I'll spend money at this location. . Photos are before eand after.

And who gave me this big tub of ranch when i ordered so small 😭🤣

Atmosphere: 1

Food: 1

Service: 3

Just taste half ass

Food: 1

Recommended dishes: Wings Combo

They need to get a new cook . They don’t give a dam about nothing in life . This is the worse wing stop 🛑 . Don’t never go here . They don’t answer the phone either . The food is horribly made . I’m mad ! 😡

Atmosphere: 1

Food: 1

Service: 1

This place is so unprofessional and not punctual with your time at all I placed a online order because they never answer the phone @6:49 pm didn’t receive my food until 7:36 pm the line was to the door and everybody was upset this is always like this at this location nor do they try to accommodate you for anything nobody is wearing gloves or hair nets and it’s a bunch of teenagers running it I will now on go to the next nearest location because this is a waist of time and the food isn’t even as good as other locations this will be the last time we eat here get it together!!!!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Chicken Wings, Boneless Meal Deal

My husband ordered food online yesterday after work for dinner. Highly highly upset that our food was not fresh at all. The fries taste like they were freezer burnt then thrown in a air fryer and the chicken had been cooked already and reheated and the Cajun corn was old and dry. I eat from this location and this was a first that our food was not fresh. $30 plus dollars for old food. Not pleased at all.

Food: 1

The worst service I have ever received, they should be a little more careful with the people they hire or give them some good customer service classes, it seems like they are lazy to work, they made a mistake with my order and instead of offering an apology they get upset, the place is very dirty, the windows where they deliver the food are all rusty and full of mold, we went from San Antonio to Dallas, for a visit but it is the last place I would go back to eat, I have to give them an star bc that's the only way I can put my opinion but if it's for my I won't give them none.

Atmosphere: 1

Food: 1

Service: 1

they take a whole two hours to get your order ready and then the delivery person had to cancel due to slow ass workers. The workers are selfish and inconsiderate and need to be fired.

Ordered 2 combos, just received 1 combo.. called many times and they don’t even answer, besides that the fries were all burnt

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Gross Burnt French Fries

Terrible Service. I’ll keep it short and sweet the best I can. Order was on October 14th. Order number: 10078. Called In my order for 15 trad. Buffalo, 10 boneless bbq and 5 lemon pepper. I repeat the order 3 times and have the worker, Adrian repeat it 2 times as well. Get to the store and immediately am I asked my name and then the little Hispanic girl up front all confused looking asks how many drinks I got. If the order was actually taken when I called, then this wouldn’t have happened which to me was a dead giveaway on why what happened, happened. Once I tell them I had two drinks she tells me it will be 10 minutes. 25 minutes later my food is brought. Shocker. Order is wrong. Instead of getting 30 total wings, only the 10 bbq and 5 lemon pepper are there. I’m express the issue kindly to the front and stated my frustration that I repeated my order multiple times and so did Adrian. Instead of being accountable and mature, she and her manger who should both be let go, insisted on arguing with me that that is not what I said on the phone. If my order was actually entered into the system during the phone call then my order would have been correct. I ask corporate to listen to the phone call if they are recorded. Terrible customer service. As a customer, it’s just such a let down to be argued with like that and basically told you are a liar. LISTEN TO THE CALL!

Order: 10078