Lady at the drive through made it as if I stole six kolache’s rather than them bagging my order wrong
Atmosphere: 1
Food: 1
Service: 1
Gay Lynn Lassetter
At the Deer Park- Shipley Do-nuts everyone's friendly, and I'm always greeted with a smile.
Atmosphere: 5
Food: 5
Service: 5
Carolina Estrada
BEST shipley’s EVER!!!
Atmosphere: 5
Food: 5
Service: 5
Sandra R
This is the second time this has happened, and I’m honestly frustrated. I ordered online for pickup, and instead of notifying me that they were out of certain items, they just substituted whatever they felt like. If something is unavailable, PLEASE let the customer know.
The first time was through Uber Eats—I specifically asked the driver to confirm everything was in stock, and he was told yes. I got home and it wasn’t what I ordered.
Today, my partner picked up our order. Again, no one said anything, no options for replacements, no heads-up—nothing. We got home and realized the items were wrong again.
The email says to call the restaurant if there’s a problem, but no one ever answers the phone. This is the only Shipley’s near me, but the lack of communication and consistency is ridiculous. They need to do better.
Kry Daddy
So here’s the thing… I placed a DoorDash order earlier in the morning to get some stuff from there and paid in advance so when the moment I enter the store and say that I was a DoorDash order, they just started putting it together, rather than get it down once the order came through.
To start on a DoorDash order the moment they arrive, is utterly ridiculous and nonsensical. When that order comes through, the priority should be to get it together since it’s already paid for ahead of others who may want what it being ordered and that’s just how business works.
Not only that, but they need to update DoorDash whenever they run out of something on the menu, so the customer doesn’t lose out on their money practically being stolen from them, when they don’t get what they want and possibly getting ripped off from another product that isn’t of the same value.
Now I know that odds are a response from the owner will be the general apology and they’ll work in it, but I will say this: do what you intend to do, to rectify the problem, and that is to fill out the DoorDash order the moment it comes through the system, rather than wait until the DoorDash ordered comes walking through the building to pick it up. That isn’t fair to them at all, and if one pays in advance, they should get their food picked in advance, like the every other food joint does as such with DoorDash.
Sunshine B.D. Ross
The Shipley's Donuts in Deer Park is always top-notch. Everything is freshly made each morning, as well as throughout the day.
Atmosphere: 5
Food: 5
Service: 5
Terence Smith
They lie about their guaranteed fresh and hot donuts. Tried twice and both times they were cold.
Alan Rodriguez
Elisha one of the best workers here she’s a new here. Great customer service very friendly. She recommended some good donuts. 100% recommend go to to Elisha!
Atmosphere: 5
Food: 5
Service: 5
koryREtRO
Ask for two hot glaze at 920 am and proceed to be given the most blatantly cold glaze I’ve ever received, you will feel the wrath of my 1 star review and I’ve been to a looooooot of shipleys lmao
I went on Sunday around 5;00 pm. There were two ladies working therewonderful customer service. I only caught one of the lady's names beth , both lady's were a breath of fresh air after a hard day. Beautiful smiles and so attentive. Great job lady's. It's nice to meet people like you ☺️
Atmosphere: 5
Food: 5
Service: 5
Ida Encina
Very fresh, tasty, not too sweet. Great sweet breakfast treat. AWESOME. First time trying them. Going back again!
Atmosphere: 5
Food: 5
Service: 5
Cecilia Cervantes
Bad service and rude customer service they didn’t have coffee unexceptionable
Atmosphere: 1
Food: 1
Service: 1
Abril Gonzalez
Came one time, everyone was nice and my donut was good
Atmosphere: 3
Food: 3
Service: 4
Phillip Patterson
I love this Shipley's. My favorite Shipleys honestly. BUT every time I go through the DRIVETHRU I ask for GLAZED chocolate donuts. I confirm like 3-4 times I do not want ICED chocolate but every time y'all give me ICED. I just left and I asked for black coffee as well and it's definitely not a black coffee. It pisses me off that I can't trust the drive thru ever to get my order right. And my wife always complains of the same problem. If your just going to give me ICED donuts as default every time then don't even confirm with me that they are glazed anymore.
Lady at the drive through made it as if I stole six kolache’s rather than them bagging my order wrong
Atmosphere: 1
Food: 1
Service: 1
At the Deer Park- Shipley Do-nuts everyone's friendly, and I'm always greeted with a smile.
Atmosphere: 5
Food: 5
Service: 5
BEST shipley’s EVER!!!
Atmosphere: 5
Food: 5
Service: 5
This is the second time this has happened, and I’m honestly frustrated. I ordered online for pickup, and instead of notifying me that they were out of certain items, they just substituted whatever they felt like. If something is unavailable, PLEASE let the customer know.
The first time was through Uber Eats—I specifically asked the driver to confirm everything was in stock, and he was told yes. I got home and it wasn’t what I ordered.
Today, my partner picked up our order. Again, no one said anything, no options for replacements, no heads-up—nothing. We got home and realized the items were wrong again.
The email says to call the restaurant if there’s a problem, but no one ever answers the phone. This is the only Shipley’s near me, but the lack of communication and consistency is ridiculous. They need to do better.
So here’s the thing… I placed a DoorDash order earlier in the morning to get some stuff from there and paid in advance so when the moment I enter the store and say that I was a DoorDash order, they just started putting it together, rather than get it down once the order came through.
To start on a DoorDash order the moment they arrive, is utterly ridiculous and nonsensical. When that order comes through, the priority should be to get it together since it’s already paid for ahead of others who may want what it being ordered and that’s just how business works.
Not only that, but they need to update DoorDash whenever they run out of something on the menu, so the customer doesn’t lose out on their money practically being stolen from them, when they don’t get what they want and possibly getting ripped off from another product that isn’t of the same value.
Now I know that odds are a response from the owner will be the general apology and they’ll work in it, but I will say this: do what you intend to do, to rectify the problem, and that is to fill out the DoorDash order the moment it comes through the system, rather than wait until the DoorDash ordered comes walking through the building to pick it up. That isn’t fair to them at all, and if one pays in advance, they should get their food picked in advance, like the every other food joint does as such with DoorDash.
The Shipley's Donuts in Deer Park is always top-notch. Everything is freshly made each morning, as well as throughout the day.
Atmosphere: 5
Food: 5
Service: 5
They lie about their guaranteed fresh and hot donuts. Tried twice and both times they were cold.
Elisha one of the best workers here she’s a new here. Great customer service very friendly. She recommended some good donuts. 100% recommend go to to Elisha!
Atmosphere: 5
Food: 5
Service: 5
Ask for two hot glaze at 920 am and proceed to be given the most blatantly cold glaze I’ve ever received, you will feel the wrath of my 1 star review and I’ve been to a looooooot of shipleys lmao
Fresh and tasty donuts
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I went on Sunday around 5;00 pm. There were two ladies working therewonderful customer service. I only caught one of the lady's names beth , both lady's were a breath of fresh air after a hard day. Beautiful smiles and so attentive. Great job lady's. It's nice to meet people like you ☺️
Atmosphere: 5
Food: 5
Service: 5
Very fresh, tasty, not too sweet. Great sweet breakfast treat. AWESOME. First time trying them. Going back again!
Atmosphere: 5
Food: 5
Service: 5
Bad service and rude customer service they didn’t have coffee unexceptionable
Atmosphere: 1
Food: 1
Service: 1
Came one time, everyone was nice and my donut was good
Atmosphere: 3
Food: 3
Service: 4
I love this Shipley's. My favorite Shipleys honestly. BUT every time I go through the DRIVETHRU I ask for GLAZED chocolate donuts. I confirm like 3-4 times I do not want ICED chocolate but every time y'all give me ICED. I just left and I asked for black coffee as well and it's definitely not a black coffee. It pisses me off that I can't trust the drive thru ever to get my order right. And my wife always complains of the same problem. If your just going to give me ICED donuts as default every time then don't even confirm with me that they are glazed anymore.
Atmosphere: 4
Food: 5
Service: 1
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