6:27 pm got in line two customers in store thought they were waiting on orders as they were standing off to side told me that they were actually in line. I asked if they had even been acknowledged and they said no. (Remember when they used to say “Welcome to Subway”?) Looking over the counter it seems the employees were focusing on online orders and not acknowledging customers in the store. I left. Someone else will be getting my business. Do better, lots of competition out there. BTW, I just got a “welcome to Jersey Mike’s”…
Service: 1
David Smith
I made an online order tonight against my better judgement. I've ordered from there 4 or 5 times now and they have yet to get my order correct. I ordered a 6" wheat Titan with double meat. When the app showed they were making it, I left to head up there. When I get there, my sandwich hadn't even been started. I tell the young guy order is mine. The older lady is in the back corner on the phone talking to someone in Spanish. He starts to make my sandwich then he himself gets on the phone, I'm assuming to his manager. He tells the person on the phone that hhe just cussed the lady out for disrespecting him and she needs to be fired. He tells the person he's about to walk out. He is still attempting to make my sandwich and at that point, the cops walk in. Seems the lady called on him. They talk to both employees and then he walks out. She's left by herself. She asks which sandwich is whose, as several more people walked in. I tell her which order was mine. She grabs the sandwich (that isn't made correctly) and bags it up and hands it to me, even with me telling her that wasn't what I ordered. I open it in front of her and explain that I ordered a sandwich with turkey, this was ham and asked her to remake it. She does, again...incorrectly. I just grabbed my sandwich and walked out knowing that it was wrong but not wanting to continue to wait, I'd been there a solid 20+ minutes. I won't go back there and will probably just delete the Subway app from my phone.
Atmosphere: 1
Food: 1
Service: 1
Yelena&Belle Creation
First time ordered online and very disappointed. No cheese, and I don't see more tomatoes, cucumbers, and olives
Atmosphere: 2
Food: 2
Service: 1
Leah Stockman
I hate to leave bad reviews but I have given this place multiple chances due to its convenient location near my office. Unfortunately, the experience continues to disappoint. Especially after my last visit, where I sat at the drive thru speaker unattended for at least 5 minutes. Pulled up to the window to try and get someone’s attention but there was no one in sight. I finally went inside for them to tell me the drive thru was closed. No sign outside, nothing. The service is consistently poor—and the staff is often rude or indifferent. The food itself is mediocre at best, and on several occasions, I’ve noticed that ingredients don’t seem fresh or well-maintained.
It’s frustrating because it’s so close and convenient but the lack of customer service and attention to quality make it hard to justify returning. I hope the management takes these concerns seriously, as I would love to see improvements.
Atmosphere: 1
Food: 1
Service: 1
Lisa Branscom
I've been ordering from this location for years and has always been good. I went today and was told they only offer white or wheat none of the other breads anymore. I asked for pepper jack cheese and got regular American so my order wasn't even right. I noticed when I got home. And the employees acted annoyed to have to do their jobs. I asked for a little extra sauce and ended up with my sandwich drowned in it. It's either time to find a different Subway or just stop eating Subway all together I guess!
Atmosphere: 1
Food: 1
Service: 1
Curtis Provenzano
Girl helping me didn't speak any English at all . Didn't ask me what chese . Just put some cheese on it and threw in the toaster while I was telling her no . The meat didn't look like what I ordered. Then she started scraping the incorrect cheese off with her fingers. I said no , you can keep it . And walked out. I'll never go back to this location again. Hire people that speak English!
Atmosphere: 1
Food: 1
Service: 1
Kimberly Esquivel
I used to work here for four years. I worked the overnight shift by myself. I mention that because when I go here to eat. I hold the employees up to a standard that I, myself, followed for every shift. I also know every one of Subway's guidelines when it comes to preparing food and taking care of customers while adhering to food safety standards. My opinion is strictly based on my experience today.
Walking in, I noticed it wasn't busy as it should have been or has been in the past at lunch time. The chips at the front counter were missing about half the full amount. There was an unplugged, I'm assuming broken, empty drink cooler at the door. Since there is now a cover on the meat part of the bain, I could not see how the meat appeared. I did notice the meatballs. The lid was off, and there was a lot of sauce splattered on the glass and around the pan. I also assume the guy preparing my sandwich was new. He seemed a little nervous and I don't feel he was actually listening to what I was saying because I had to repeat myself 3 times to tell him the meat I wanted on my sandwiches. He was not rude or anything, but seemed distracted with something else. I asked for chicken teriyaki as my meat. I don't believe the recipe for the chicken teriyaki was being followed because I could not notice a distinction between regular chicken and the chicken with the teriyaki sauce because there was minimal sauce. As my sandwiches were being heated, I moved over to the veggie in the bain. My sight went straight to the cucumbers. They were slightly frozen and had begun to wilt and started to turn colors. (I would have rather seen no cucumbers, vs cucumbers that were not fresh). Anyhow, my sandwiches were prepared and I was on my way. I went to get my drinks and the drink fountain wasn't very tidy. I gathered my food purchases and left. Once I got home, I took one bite of my sandwich and this is what prompted me to write this extensive review. The bread was super chewy. The meat was bland and cold. I had to add salt and mayo to make it somewhat edible. Some changes need to be made here. Hell... Hire me and I'll tell you everything you can do to turn your bad ratings towards the higher numbers vs this downward spiral.
Atmosphere: 3
Food: 2
Service: 3
Melinda Lainhart
Waited in the drive thru 20 minutes, went inside where 3 people were just standing there. No greeting. Dirty looks. After rude, horrible service the cashier tipped herself on my card, without my consent! Then got home and my sandwich was completely wrong.
Atmosphere: 1
Food: 1
Service: 1
Vickie “Keeney” Huskins
I went to get mea foot long and my bread was very hard I would of took it back but I was home by the time I opened it
Food: 2
Recommended dishes: Lays Baked Original
Lori Staton
The bread was very dry and tasted bad. Ordered a BMT ON WHITE 6 INCH. won't be back
Food poorly stored, veggies were half frozen and they over coated my bread to pretty much croutons. Horrible service and food, a waste of my money. I was very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Buster Hymen
The phone doesn’t work and they don’t accept “special instructions” on DoorDash to alert them of allergies.
Dietary restrictions: They do not accommodate for allergies and their phone doesn’t work.
Service: 1
Clara Phillips
24hr Subways are hard to find, but the employees that work late night at this location are exceptionally friendly, and put up with everything that late night customers can throw at them.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
ALBERT R3
Perfect drive-thru.
Atmosphere: 3
Food: 5
Service: 5
Joshua Sorensen
Excellent location. Very clean, professional and great service. I eat my lunch during my work week here and the women know my sandwich and order by heart.
Parking: Very large, open and not crowded like other locations.
6:27 pm got in line two customers in store thought they were waiting on orders as they were standing off to side told me that they were actually in line. I asked if they had even been acknowledged and they said no. (Remember when they used to say “Welcome to Subway”?) Looking over the counter it seems the employees were focusing on online orders and not acknowledging customers in the store. I left. Someone else will be getting my business. Do better, lots of competition out there. BTW, I just got a “welcome to Jersey Mike’s”…
Service: 1
I made an online order tonight against my better judgement. I've ordered from there 4 or 5 times now and they have yet to get my order correct.
I ordered a 6" wheat Titan with double meat. When the app showed they were making it, I left to head up there.
When I get there, my sandwich hadn't even been started. I tell the young guy order is mine. The older lady is in the back corner on the phone talking to someone in Spanish. He starts to make my sandwich then he himself gets on the phone, I'm assuming to his manager. He tells the person on the phone that hhe just cussed the lady out for disrespecting him and she needs to be fired. He tells the person he's about to walk out. He is still attempting to make my sandwich and at that point, the cops walk in. Seems the lady called on him. They talk to both employees and then he walks out. She's left by herself.
She asks which sandwich is whose, as several more people walked in. I tell her which order was mine. She grabs the sandwich (that isn't made correctly) and bags it up and hands it to me, even with me telling her that wasn't what I ordered. I open it in front of her and explain that I ordered a sandwich with turkey, this was ham and asked her to remake it.
She does, again...incorrectly.
I just grabbed my sandwich and walked out knowing that it was wrong but not wanting to continue to wait, I'd been there a solid 20+ minutes.
I won't go back there and will probably just delete the Subway app from my phone.
Atmosphere: 1
Food: 1
Service: 1
First time ordered online and very disappointed. No cheese, and I don't see more tomatoes, cucumbers, and olives
Atmosphere: 2
Food: 2
Service: 1
I hate to leave bad reviews but I have given this place multiple chances due to its convenient location near my office. Unfortunately, the experience continues to disappoint. Especially after my last visit, where I sat at the drive thru speaker unattended for at least 5 minutes. Pulled up to the window to try and get someone’s attention but there was no one in sight. I finally went inside for them to tell me the drive thru was closed. No sign outside, nothing. The service is consistently poor—and the staff is often rude or indifferent. The food itself is mediocre at best, and on several occasions, I’ve noticed that ingredients don’t seem fresh or well-maintained.
It’s frustrating because it’s so close and convenient but the lack of customer service and attention to quality make it hard to justify returning. I hope the management takes these concerns seriously, as I would love to see improvements.
Atmosphere: 1
Food: 1
Service: 1
I've been ordering from this location for years and has always been good. I went today and was told they only offer white or wheat none of the other breads anymore. I asked for pepper jack cheese and got regular American so my order wasn't even right. I noticed when I got home. And the employees acted annoyed to have to do their jobs. I asked for a little extra sauce and ended up with my sandwich drowned in it. It's either time to find a different Subway or just stop eating Subway all together I guess!
Atmosphere: 1
Food: 1
Service: 1
Girl helping me didn't speak any English at all . Didn't ask me what chese . Just put some cheese on it and threw in the toaster while I was telling her no . The meat didn't look like what I ordered. Then she started scraping the incorrect cheese off with her fingers. I said no , you can keep it . And walked out. I'll never go back to this location again. Hire people that speak English!
Atmosphere: 1
Food: 1
Service: 1
I used to work here for four years. I worked the overnight shift by myself. I mention that because when I go here to eat. I hold the employees up to a standard that I, myself, followed for every shift. I also know every one of Subway's guidelines when it comes to preparing food and taking care of customers while adhering to food safety standards. My opinion is strictly based on my experience today.
Walking in, I noticed it wasn't busy as it should have been or has been in the past at lunch time. The chips at the front counter were missing about half the full amount. There was an unplugged, I'm assuming broken, empty drink cooler at the door. Since there is now a cover on the meat part of the bain, I could not see how the meat appeared. I did notice the meatballs. The lid was off, and there was a lot of sauce splattered on the glass and around the pan. I also assume the guy preparing my sandwich was new. He seemed a little nervous and I don't feel he was actually listening to what I was saying because I had to repeat myself 3 times to tell him the meat I wanted on my sandwiches. He was not rude or anything, but seemed distracted with something else. I asked for chicken teriyaki as my meat. I don't believe the recipe for the chicken teriyaki was being followed because I could not notice a distinction between regular chicken and the chicken with the teriyaki sauce because there was minimal sauce. As my sandwiches were being heated, I moved over to the veggie in the bain. My sight went straight to the cucumbers. They were slightly frozen and had begun to wilt and started to turn colors. (I would have rather seen no cucumbers, vs cucumbers that were not fresh). Anyhow, my sandwiches were prepared and I was on my way. I went to get my drinks and the drink fountain wasn't very tidy. I gathered my food purchases and left. Once I got home, I took one bite of my sandwich and this is what prompted me to write this extensive review. The bread was super chewy. The meat was bland and cold. I had to add salt and mayo to make it somewhat edible. Some changes need to be made here. Hell... Hire me and I'll tell you everything you can do to turn your bad ratings towards the higher numbers vs this downward spiral.
Atmosphere: 3
Food: 2
Service: 3
Waited in the drive thru 20 minutes, went inside where 3 people were just standing there. No greeting. Dirty looks. After rude, horrible service the cashier tipped herself on my card, without my consent! Then got home and my sandwich was completely wrong.
Atmosphere: 1
Food: 1
Service: 1
I went to get mea foot long and my bread was very hard I would of took it back but I was home by the time I opened it
Food: 2
Recommended dishes: Lays Baked Original
The bread was very dry and tasted bad. Ordered a BMT ON WHITE 6 INCH. won't be back
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food poorly stored, veggies were half frozen and they over coated my bread to pretty much croutons. Horrible service and food, a waste of my money. I was very disappointed.
Atmosphere: 1
Food: 1
Service: 1
The phone doesn’t work and they don’t accept “special instructions” on DoorDash to alert them of allergies.
Dietary restrictions: They do not accommodate for allergies and their phone doesn’t work.
Service: 1
24hr Subways are hard to find, but the employees that work late night at this location are exceptionally friendly, and put up with everything that late night customers can throw at them.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Perfect drive-thru.
Atmosphere: 3
Food: 5
Service: 5
Excellent location. Very clean, professional and great service. I eat my lunch during my work week here and the women know my sandwich and order by heart.
Parking: Very large, open and not crowded like other locations.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnabon Footlong Churro, Cookies, Oven Roasted Turkey
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