Took my mother there for lunch, she loves their food and the menu.
Atmosphere: 5
Food: 5
Service: 5
Reed Riedel
Logan was a fantastic waitress. Whatever she's making, she deserves a raise.
Food: 5
Service: 5
michael vincent
Got the sampler tray. The burgers were over cooked. Everything else greasy. Won't be ordering anything again
Kíke T
Amazing food and service.
Atmosphere: 3
Food: 3
Service: 3
Selina DeLuna
Very clean and friendly staff. Went for a birthday dinner. I ordered the cajun pasta and it was delicious and could have easily shared with a other person.
Atmosphere: 4
Food: 4
Service: 3
Rebecca Rebecca
We’ve lived in Del Rio for over four years and have visited Chili’s countless times, but our last two visits were truly something special thanks to Logan (I hope I got her name right!). She is an absolute bundle of joy. Her positivity, kindness, and genuine warmth completely transformed our experience.
Logan has that rare combination of professionalism and natural charm that makes you feel welcomed and valued the moment she walks up to your table. You can tell she truly enjoys what she does, and it shows in every interaction.
We honestly left both visits talking about how exceptional she was. With an attitude like hers, she’s going to go incredibly far in life. Chili’s is lucky to have her, and we’ll definitely be asking for her every time we come back!
Atmosphere: 5
Food: 5
Service: 5
Sam
Unacceptable! Manager had a attitude and raised her voice at my 4 year daughter, the food was good but her attitude made it a bad experience. The managers name was Priscilla, she had glasses and tattoos.
Atmosphere: 1
Food: 2
Service: 1
Hector Quintanilla
Great service. Especially Elvira she was working hard to make sure everyone was taken care of.
Atmosphere: 5
Food: 5
Service: 5
Cherry Phillips
Great service Great food and super good margaritas!
CountryBoy Life
Whew, chile… Let me tell y’all something this was a poor excuse for customer service.
I recently visited this establishment hoping for a nice dining experience, but unfortunately, it was far from that. When we were first seated, our waiter seemed friendly and attentive. But that quickly changed. After taking our order, we barely saw him again. He didn’t check on me or my guest even once after the food arrived.
Here’s where things really went downhill: I ordered a steak and asked for steak sauce. Sounds simple, right? Well, I waited over 30 minutes for that steak sauce while my steak sat on the table getting cold. Not only was it frustrating, but it completely ruined the meal. We kept trying to get someone’s attention, but it felt like we were being ignored. No updates, no apologies, just radio silence.
Eventually, I had enough. I asked to speak to a manager. To their credit, they did offer a complimentary discount due to the poor service, but instead of truly taking accountability, the manager gave me a half-hearted excuse for the situation. Something about them being short-staffed which may be understandable, but the way it was handled was not.
Look, I understand things happen. But there’s a basic level of service that every customer deserves, especially when you’re spending your hard earned money. This experience was completely unacceptable for any restaurant, regardless of price point.
Needless to say, I won’t be returning and I wouldn’t recommend this place to anyone looking for a pleasant or professional dining experience
This is a great location! The kitchen is up to all the usual Chili's standards and the front end is helpful, friendly, and efficient. It was a great pleasure to eat here.
I will update this again if things change, but we had terrible service last time we went. Thank God the kitchen was still good!
Atmosphere: 4
Food: 5
Service: 2
Gerry Yung
Good spot for quick dinner.
Atmosphere: 5
Food: 5
Service: 5
Emma Lawrence (Emma)
My last experience with this place was terrible, so it had been YEARS since I've been. They brought back physical menus, so that was a plus. First off the first thing I noticed was that it took a while to get anything, even tho our waitress was very attentive. She was also very weird about serving us drinks, its chilis, margaritas are half the menu! (I only had 2, btw) We waited a while for our food, but it came out hot and delicious! The seating was a tad squished, we were lucky and had a booth, but the tables next to us were so close together, they had a hard time getting in and out of their seats, it was hard to watch. But over all I seen a huge improvement from the last time we came. Ill probably come back soon.
Atmosphere: 3
Food: 5
Service: 3
Freddie Falcon
Our food took forever to get and it was cold.we where told that the manager was going to talk to us but never showed up very bad experience
Took my mother there for lunch, she loves their food and the menu.
Atmosphere: 5
Food: 5
Service: 5
Logan was a fantastic waitress. Whatever she's making, she deserves a raise.
Food: 5
Service: 5
Got the sampler tray. The burgers were over cooked. Everything else greasy. Won't be ordering anything again
Amazing food and service.
Atmosphere: 3
Food: 3
Service: 3
Very clean and friendly staff. Went for a birthday dinner. I ordered the cajun pasta and it was delicious and could have easily shared with a other person.
Atmosphere: 4
Food: 4
Service: 3
We’ve lived in Del Rio for over four years and have visited Chili’s countless times, but our last two visits were truly something special thanks to Logan (I hope I got her name right!). She is an absolute bundle of joy. Her positivity, kindness, and genuine warmth completely transformed our experience.
Logan has that rare combination of professionalism and natural charm that makes you feel welcomed and valued the moment she walks up to your table. You can tell she truly enjoys what she does, and it shows in every interaction.
We honestly left both visits talking about how exceptional she was. With an attitude like hers, she’s going to go incredibly far in life. Chili’s is lucky to have her, and we’ll definitely be asking for her every time we come back!
Atmosphere: 5
Food: 5
Service: 5
Unacceptable! Manager had a attitude and raised her voice at my 4 year daughter, the food was good but her attitude made it a bad experience. The managers name was Priscilla, she had glasses and tattoos.
Atmosphere: 1
Food: 2
Service: 1
Great service. Especially Elvira she was working hard to make sure everyone was taken care of.
Atmosphere: 5
Food: 5
Service: 5
Great service Great food and super good margaritas!
Whew, chile… Let me tell y’all something this was a poor excuse for customer service.
I recently visited this establishment hoping for a nice dining experience, but unfortunately, it was far from that. When we were first seated, our waiter seemed friendly and attentive. But that quickly changed. After taking our order, we barely saw him again. He didn’t check on me or my guest even once after the food arrived.
Here’s where things really went downhill: I ordered a steak and asked for steak sauce. Sounds simple, right? Well, I waited over 30 minutes for that steak sauce while my steak sat on the table getting cold. Not only was it frustrating, but it completely ruined the meal. We kept trying to get someone’s attention, but it felt like we were being ignored. No updates, no apologies, just radio silence.
Eventually, I had enough. I asked to speak to a manager. To their credit, they did offer a complimentary discount due to the poor service, but instead of truly taking accountability, the manager gave me a half-hearted excuse for the situation. Something about them being short-staffed which may be understandable, but the way it was handled was not.
Look, I understand things happen. But there’s a basic level of service that every customer deserves, especially when you’re spending your hard earned money. This experience was completely unacceptable for any restaurant, regardless of price point.
Needless to say, I won’t be returning and I wouldn’t recommend this place to anyone looking for a pleasant or professional dining experience
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This is a great location! The kitchen is up to all the usual Chili's standards and the front end is helpful, friendly, and efficient. It was a great pleasure to eat here.
I will update this again if things change, but we had terrible service last time we went. Thank God the kitchen was still good!
Atmosphere: 4
Food: 5
Service: 2
Good spot for quick dinner.
Atmosphere: 5
Food: 5
Service: 5
My last experience with this place was terrible, so it had been YEARS since I've been. They brought back physical menus, so that was a plus. First off the first thing I noticed was that it took a while to get anything, even tho our waitress was very attentive. She was also very weird about serving us drinks, its chilis, margaritas are half the menu! (I only had 2, btw) We waited a while for our food, but it came out hot and delicious! The seating was a tad squished, we were lucky and had a booth, but the tables next to us were so close together, they had a hard time getting in and out of their seats, it was hard to watch. But over all I seen a huge improvement from the last time we came. Ill probably come back soon.
Atmosphere: 3
Food: 5
Service: 3
Our food took forever to get and it was cold.we where told that the manager was going to talk to us but never showed up very bad experience
Atmosphere: 2
Food: 1
Service: 4
They serve the drinks very slooooooow
Atmosphere: 4
Food: 5
Service: 1
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