Was in drive thru for over 20 min for food. When we tried ordering at 910pm the cashier said without any professional courtesy Kitchens Closed. We thought we heard incorrectly and asked to repeat, cashier pretended he didnt hear and asked us to repeat twice. He fumbled and then made a half hearted excuse that it's too hot in the kitchen.
Sorry excuse for an establishment
Atmosphere: 1
Food: 1
Service: 1
Hell Raiser
Asked for a double jalitos burger, got a single and everything upside down, meat was burnt and dry, bread was flattened like the cook was angry. The bacon burger dried burnt beef two bacon strips and everything upside down and flattened. This happened around 3:45 March 4th 2025, Never going back.
Atmosphere: 1
Food: 1
Service: 1
Kasy Rdz
Never have ice they close at 10 and run out and dont bother making more ice for customers disappointed starting to act like McDonald's with there ice-cream as also drive through lady was rude and giving dirty look when i asked why they couldn't make more
Pam Colborg
Went in for a birthday cake and they didn’t carry them.
Food: 1
Stacy Sellers
This is by far the worst DQ I’ve ever been to and I’ve been to A LOT. The ice cream taste nothing like DQ ice cream. This location is doing something different with their ice cream. It’s not smooth and creamy. More like icy which completely ruins it. They shouldn’t be part of the franchise if they are going to change the ice cream. I gave them a couple of tries after moving to the area and I won’t be back. Locals have said the same thing.
Atmosphere: 2
Food: 1
Service: 3
Lisandra Martinez
Omg we get to the window and this lady said yes ok we just order at the window and she said I just got here ok but the other worker should have put the order in SMH.
Service: 1
Hector Lombraña
This evening went to Visit Del Rio Dairy Queen and ordered 2 Banana Splits, upon receiving them we noticed the ice cream used was different, it was off colored and more ice granular not the white creamy ice cream Dairy Queen is known for. After talking to the manager I asked if ingredients had been changed he stated that no ingredients had been changed and that it was probably the machine not work correctly, I then asked him if he ever samples the ice cream to know if the product is up to the standards to be severed to the customers, as we all know Dairy Queen is known for their creamy smooth ice cream. Well this manager stated he never samples the ice cream. I let him know that he was going to lose customers if he did not correct the problem, at which he responded that the customer would go to Dairy Queen regardless of quality. Let me just tell you I will not be going back to Dairy Queen again. Not with this attitude and lack of product quality. Very poor ice cream quality and extreme lack of concern. The end result was we threw our 2 Banana splits away due to the poor quality of the product.
Food: 1
SETH FALCON
they were on their phones took forever for me food and the tacos were soggy and got the order wrong
Atmosphere: 1
Food: 1
Service: 1
Juan Cardona
Del Rio went downhill after COVID 19? Dirty and people catching sicknesses?
Mayra Lopez
There was only 1 car ahead of me and I waited in the drive thru for at least 10 minutes. I only ordered a blizzard. When I got to the window, 4 employees were just standing there ... some on their phone. I received my blizzard and drove off. It wasn't until I almost got home that I realized that the few toppings it had had not been mixed it properly as only the top 1/4 has a small amount of toppings and bottom didn't. I paid extra for pecans and it only had a couple.
I live in Houston and I work for Sam's Club and we still have to wear hair net's my Question is why is it the cook with a beard not wearing a net I will not order food there
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Dipped Cones
Eric Martinez
The customer service was great! Thanks Joshua ??
Atmosphere: 5
Food: 5
Service: 5
Juan Jose Muñoz
Snow and super delicious burgers
Atmosphere: 5
Food: 5
Service: 5
Lala De La Cruz
Love the banana split and the brownie cupcfection..
Atmosphere: 5
Food: 5
Service: 5
Miriam Falcon
Thank you Joshua. Your customer service was awesome can't say the same about the rest. No smiles from the rest. Had a full house inside and he did awesome. A customer at a time and a smile at all time. Thank you a million Joshua
Was in drive thru for over 20 min for food. When we tried ordering at 910pm the cashier said without any professional courtesy Kitchens Closed.
We thought we heard incorrectly and asked to repeat, cashier pretended he didnt hear and asked us to repeat twice. He fumbled and then made a half hearted excuse that it's too hot in the kitchen.
Sorry excuse for an establishment
Atmosphere: 1
Food: 1
Service: 1
Asked for a double jalitos burger, got a single and everything upside down, meat was burnt and dry, bread was flattened like the cook was angry. The bacon burger dried burnt beef two bacon strips and everything upside down and flattened. This happened around 3:45 March 4th 2025, Never going back.
Atmosphere: 1
Food: 1
Service: 1
Never have ice they close at 10 and run out and dont bother making more ice for customers disappointed starting to act like McDonald's with there ice-cream as also drive through lady was rude and giving dirty look when i asked why they couldn't make more
Went in for a birthday cake and they didn’t carry them.
Food: 1
This is by far the worst DQ I’ve ever been to and I’ve been to A LOT. The ice cream taste nothing like DQ ice cream. This location is doing something different with their ice cream. It’s not smooth and creamy. More like icy which completely ruins it. They shouldn’t be part of the franchise if they are going to change the ice cream. I gave them a couple of tries after moving to the area and I won’t be back. Locals have said the same thing.
Atmosphere: 2
Food: 1
Service: 3
Omg we get to the window and this lady said yes ok we just order at the window and she said I just got here ok but the other worker should have put the order in SMH.
Service: 1
This evening went to Visit Del Rio Dairy Queen and ordered 2 Banana Splits, upon receiving them we noticed the ice cream used was different, it was off colored and more ice granular not the white creamy ice cream Dairy Queen is known for. After talking to the manager I asked if ingredients had been changed he stated that no ingredients had been changed and that it was probably the machine not work correctly, I then asked him if he ever samples the ice cream to know if the product is up to the standards to be severed to the customers, as we all know Dairy Queen is known for their creamy smooth ice cream. Well this manager stated he never samples the ice cream. I let him know that he was going to lose customers if he did not correct the problem, at which he responded that the customer would go to Dairy Queen regardless of quality. Let me just tell you I will not be going back to Dairy Queen again. Not with this attitude and lack of product quality. Very poor ice cream quality and extreme lack of concern. The end result was we threw our 2 Banana splits away due to the poor quality of the product.
Food: 1
they were on their phones took forever for me food and the tacos were soggy and got the order wrong
Atmosphere: 1
Food: 1
Service: 1
Del Rio went downhill after COVID 19? Dirty and people catching sicknesses?
There was only 1 car ahead of me and I waited in the drive thru for at least 10 minutes. I only ordered a blizzard.
When I got to the window, 4 employees were just standing there ... some on their phone.
I received my blizzard and drove off. It wasn't until I almost got home that I realized that the few toppings it had had not been mixed it properly as only the top 1/4 has a small amount of toppings and bottom didn't.
I paid extra for pecans and it only had a couple.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
I live in Houston and I work for Sam's Club and we still have to wear hair net's my Question is why is it the cook with a beard not wearing a net I will not order food there
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Dipped Cones
The customer service was great! Thanks Joshua ??
Atmosphere: 5
Food: 5
Service: 5
Snow and super delicious burgers
Atmosphere: 5
Food: 5
Service: 5
Love the banana split and the brownie cupcfection..
Atmosphere: 5
Food: 5
Service: 5
Thank you Joshua. Your customer service was awesome can't say the same about the rest. No smiles from the rest. Had a full house inside and he did awesome. A customer at a time and a smile at all time. Thank you a million Joshua
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