For being the only Starbucks in town, the crowds never really go away. Order via the app and just pick it up inside. It'll be 100x quicker.
Atmosphere: 4
Food: 5
Service: 4
Leslie Barron
Always has our customs ready and on point!!!!! Love their verity of cups to shop for, I am a starbeees cup collector! Staff is wonderful!
Atmosphere: 5
Food: 5
Service: 5
Diana Gutierrez
Lately drinks are not tasting the way they supposed to, ordered a chai latte today and all I got is milk 🙄
Atmosphere: 3
Food: 3
Service: 3
luster_omar
Their Chai lattes haven't improved.
Atmosphere: 4
Food: 4
Service: 5
Clair Bern
I hate the way the new lobby looks I dont know why they spent months renovating the place just to give us such a lackluster lobby not even worth sitting in here anymore
IRIS OCA
WORST customer service in all Starbucks!
Atmosphere: 1
Food: 1
Service: 1
Jose Miguel Flores
Love the redesign of the place
Atmosphere: 4
Food: 4
Service: 5
Kim Torres
This Starbucks location is not open and is being torn apart. It is a rubble construction sight. Not sure if it is going to be rebuilt or is just being torn down but they are not open and the interior of the building is gutted. So disappointing since I have been on the road for over 4 hours and was really looking forward to this stop. Too bad.
Dani D
They are usually okay, but we noticed this last time we ordered delivery, and they did not put our food or drinks in a sealed bag. They literally left it in those white unsealed bags they keep the food in. If y'all don't have proper bags, then you probably shouldn't be accepting delivery orders.
.y favorite is mozzarella, tomato, basil sandwich. They are out of them often, wish they'd order more.
Vegetarian options: Only 2, grilled cheese or mozzarella, tomato,basil pannie.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth R
They are usually okay, but we noticed this last time we ordered delivery, and they did not put our food or drinks in a sealed bag. They literally left it in those white unsealed bags they keep the food in. If y'all don't have proper bags, then you probably shouldn't be accepting delivery orders.
Atmosphere: 2
Food: 2
Service: 2
Rogelio Aguilar
Very friendly and respectful
Atmosphere: 5
Food: 5
Service: 5
palacio
Want to give praises to an employee there named Tony excellent and most caring person made my daughters day today he is so awesome ?
Atmosphere: 5
Food: 5
Service: 5
C J
Copying and pasting from my spouse’s report to Starbucks corporate. The way this place is managed is truly subpar. Ridiculous.
Former avid daily Starbucks customer until I moved to Del Rio. Oh my! The drive thru & in person experience - excruciatingly painful.
*slow as molasses in a freeze service all around *drive thru wait appears intentionally slow *drive-thru person to even greet 1 appears to be milking the clock 2-3 minutes *instruction to pull to window for order ahead takes 2+ minutes *consistently out of food items, various milks, Splenda, syrups, pumpkin cold brew, etc *interior is dirty when I've gone in after losing my patience waiting in the drive-thru *For the most part, the barista or whomever just places drinks on the counter. Damn, if only I could read minds. *the accuracy of purchased drinks is completely avoidable; example, ordering a simple cafe latte w/ 1 Splenda, whipped cream & almond milk and the Splenda & whipped cream are missing when it's on the order ahead label or ordered extra espresso shots.
On 8/25/24 at approx 10:07 am, drive thru - closed & order ahead unavailable, 7 customers were waiting inside the store to place an order with 1 register including a drive thru employee. Seriously.
The fastest drive-thru wait I experienced in Houston was 7 cars in the drive thru which took 3 minutes for me to reach the window. 1 lady had 4 drinks, another paid with cash.
No wonder Starbucks revenue is down. Thank God for my rancilio espresso machine and vario coffee bean grinder.
There should be a sensor near the trash along with cameras recording how long customers wait in line along with a camera recording just how long drive thru employees take simply to greet customers. Where is management. I’ve never seen them. Where is management, team lead, shift leader or whatever.
For being the only Starbucks in town, the crowds never really go away. Order via the app and just pick it up inside. It'll be 100x quicker.
Atmosphere: 4
Food: 5
Service: 4
Always has our customs ready and on point!!!!! Love their verity of cups to shop for, I am a starbeees cup collector! Staff is wonderful!
Atmosphere: 5
Food: 5
Service: 5
Lately drinks are not tasting the way they supposed to, ordered a chai latte today and all I got is milk 🙄
Atmosphere: 3
Food: 3
Service: 3
Their Chai lattes haven't improved.
Atmosphere: 4
Food: 4
Service: 5
I hate the way the new lobby looks
I dont know why they spent months renovating the place just to give us such a lackluster lobby not even worth sitting in here anymore
WORST customer service in all Starbucks!
Atmosphere: 1
Food: 1
Service: 1
Love the redesign of the place
Atmosphere: 4
Food: 4
Service: 5
This Starbucks location is not open and is being torn apart. It is a rubble construction sight. Not sure if it is going to be rebuilt or is just being torn down but they are not open and the interior of the building is gutted. So disappointing since I have been on the road for over 4 hours and was really looking forward to this stop. Too bad.
They are usually okay, but we noticed this last time we ordered delivery, and they did not put our food or drinks in a sealed bag. They literally left it in those white unsealed bags they keep the food in. If y'all don't have proper bags, then you probably shouldn't be accepting delivery orders.
Atmosphere: 2
Food: 2
Service: 2
Very friendly and respectful
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
.y favorite is mozzarella, tomato, basil sandwich. They are out of them often, wish they'd order more.
Vegetarian options: Only 2, grilled cheese or mozzarella, tomato,basil pannie.
Atmosphere: 5
Food: 5
Service: 5
They are usually okay, but we noticed this last time we ordered delivery, and they did not put our food or drinks in a sealed bag. They literally left it in those white unsealed bags they keep the food in. If y'all don't have proper bags, then you probably shouldn't be accepting delivery orders.
Atmosphere: 2
Food: 2
Service: 2
Very friendly and respectful
Atmosphere: 5
Food: 5
Service: 5
Want to give praises to an employee there named Tony excellent and most caring person made my daughters day today he is so awesome ?
Atmosphere: 5
Food: 5
Service: 5
Copying and pasting from my spouse’s report to Starbucks corporate. The way this place is managed is truly subpar. Ridiculous.
Former avid daily Starbucks customer until I moved to Del Rio. Oh my! The drive thru & in person experience - excruciatingly painful.
*slow as molasses in a freeze service all around
*drive thru wait appears intentionally slow
*drive-thru person to even greet 1 appears to be milking the clock 2-3 minutes
*instruction to pull to window for order ahead takes 2+ minutes
*consistently out of food items, various milks, Splenda, syrups, pumpkin cold brew, etc
*interior is dirty when I've gone in after losing my patience waiting in the drive-thru
*For the most part, the barista or whomever just places drinks on the counter. Damn, if only I could read minds.
*the accuracy of purchased drinks is completely avoidable; example, ordering a simple cafe latte w/ 1 Splenda, whipped cream & almond milk and the Splenda & whipped cream are missing when it's on the order ahead label or ordered extra espresso shots.
On 8/25/24 at approx 10:07 am, drive thru - closed & order ahead unavailable, 7 customers were waiting inside the store to place an order with 1 register including a drive thru employee. Seriously.
The fastest drive-thru wait I experienced in Houston was 7 cars in the drive thru which took 3 minutes for me to reach the window. 1 lady had 4 drinks, another paid with cash.
No wonder Starbucks revenue is down. Thank God for my rancilio espresso machine and vario coffee bean grinder.
There should be a sensor near the trash along with cameras recording how long customers wait in line along with a camera recording just how long drive thru employees take simply to greet customers. Where is management. I’ve never seen them. Where is management, team lead, shift leader or whatever.
Atmosphere: 1
Food: 2
Service: 1
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