Monday, July 28,2025 6pm. I had the most horrendous experience at the Denison TX location! I went through the drive through and ordered 2 pc combo w/ mashed potatoes & sweet tea, 3 pc tenders w/mashed potatoes & sweet tea. She hurriedly repeated the order through the horrible speaker which made it indistinguishable & said to pull forward. I paid with cash, got my receipt & change. While waiting on the food, I reviewed the receipt. Was charged for 3 pc chicken, 3pc tender & 2 sides of m.potatoes. Got a sack of food & she close the window. Didn't look like she was getting our drinks, so I motioned for her & told her I was waiting on the drinks. She said that would be $6.04. I said they are included in the combos. She said you didn't order combos. Yes I did. Well I didn't take your order. Get the girl that did. She comes to window, same discussion. I said get the manager. He comes over and argues that he can't give away free food because his boss is watching on video. He argues & argues. Told him to give me money back & I'll return the food. I said, this is very bad customer service & will be even worse because I will tell all my friends not to eat there and I will never come back. He said I DON'T CARE. MY BOSS IS WATCHING & I CAN'T GIVE FREE FOOD AWAY! Well, did his boss see food being returned and money given back to a dissatisfied customer?
Atmosphere: 1
Food: 1
Service: 1
Quotesha Austin
The lady at the drive through was sweet and apologetic. We had to repeat our order at least 5 times. We weren't given a total until we got to the window and paid. When I got my receipt, I noticed I was charged almost $17 for my $11 mixed chicken meal. The restaurant already upcharges for mixed, but these scammers add additional charges. I went inside to discuss the charges and things got worse. The manager tells me I'm complaining about $3. I said, yes, it's my money! The manager then says, it's self explanatory. I asked for a full refund, which he then says, you have to give us back our chicken, you don't get free food. I informed him that I hadn't received any chicken and in fact, didn't even want the drink or anything else from them. This location is dirty, and run down. The kitchen is stripped of almost everything. I'm not understanding how this place passed any inspection and is able to operate in this condition. They use the language barrier as a smoke screen to scam customers. They have no respect or appreciation for the community they operate in. Don't eat here.
Brandi Garcia
I have never been inside, but the girls are a hoot, and so is the owner. My dad prefers to eat at whatever restaurant or fast food he fancies for the day and enjoys eating there while he is out.
Food: 5
Service: 5
Mr. Kevin (BigKev)
I, Stopped by, To catch the Special..
Atmosphere: 5
Food: 5
Service: 5
David Brooks
Hot dirty and lots of flies. Food actually was good. Will never stop here again.
Atmosphere: 1
Food: 3
Service: 1
Kevin Head
Guy working today named Tony at around 8 this evening was rude and totally unprofessional. I'll never come here again.
Atmosphere: 1
Food: 2
Service: 1
James Sant
Ex fry cook, current line cook.
I watch the manager tell a Dasher today that their order would be up shortly, which was a lie several times. Watched him lie to their face, then berate his employees on things, like moving after a drop to go clean or do something, when I know bone in chicken takes 15~20 to fry, as I even fry at home.
This is wholly unacceptable and why I didn't even bother ordering.
TheDarkest Angel
If I could give no stars I would. All the manager does is come up with excuses and complain and then get snappy at his employees. I'm a dasher and I do have a time limit on my dash. If he isn't going to make the orders as they come through the system then he shouldn't do doordash. He should also be fired. One his excuses and 2 lying to customers when we can clearly hear and see what's going on. Also trash talking customers and employees to other people. Disrespectful and I will never EVER deal with this location again.
This is the rudest place I have ever stepped foot in.! No respect for customers I hope no one go to this location the way I was treated was completely unethical and immoral. Worst experience of my life!
Andrea Kysor
Horrible flavorless chicken. Overcooked and was about as edible as a hockey puck. If you like to waste money and love to eat overpriced terrible food then this is the place you're looking for.
Food: 1
Jeffrey Woodworth
We ordered the surf and tearful and tenders were halfway cooked the texture of calamari took it back they said it was not under cooked and the chicken was very greasy
Parking: Okay for the location
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Fries
Brandi Keitz
We love going here! The chicken is ALWAYS fresh and the food is always delicious! The manager is such a sweet guy and is always cracking jokes with my husband and I while we wait. We will always enjoy going here!
Atmosphere: 5
Food: 5
Service: 5
Gina Mccown
Every time i am in town i stop here, not only for the great food but the great service, the owner is always working and i love his spunky attitude, always has a smile!
The chicken was tasty
Atmosphere: 5
Food: 5
Service: 5
Monday, July 28,2025 6pm. I had the most horrendous experience at the Denison TX location! I went through the drive through and ordered 2 pc combo w/ mashed potatoes & sweet tea, 3 pc tenders w/mashed potatoes & sweet tea. She hurriedly repeated the order through the horrible speaker which made it indistinguishable & said to pull forward. I paid with cash, got my receipt & change. While waiting on the food, I reviewed the receipt. Was charged for 3 pc chicken, 3pc tender & 2 sides of m.potatoes. Got a sack of food & she close the window. Didn't look like she was getting our drinks, so I motioned for her & told her I was waiting on the drinks. She said that would be $6.04. I said they are included in the combos. She said you didn't order combos. Yes I did. Well I didn't take your order. Get the girl that did. She comes to window, same discussion. I said get the manager. He comes over and argues that he can't give away free food because his boss is watching on video. He argues & argues. Told him to give me money back & I'll return the food. I said, this is very bad customer service & will be even worse because I will tell all my friends not to eat there and I will never come back. He said I DON'T CARE. MY BOSS IS WATCHING & I CAN'T GIVE FREE FOOD AWAY!
Well, did his boss see food being returned and money given back to a dissatisfied customer?
Atmosphere: 1
Food: 1
Service: 1
The lady at the drive through was sweet and apologetic. We had to repeat our order at least 5 times. We weren't given a total until we got to the window and paid. When I got my receipt, I noticed I was charged almost $17 for my $11 mixed chicken meal. The restaurant already upcharges for mixed, but these scammers add additional charges. I went inside to discuss the charges and things got worse. The manager tells me I'm complaining about $3. I said, yes, it's my money! The manager then says, it's self explanatory. I asked for a full refund, which he then says, you have to give us back our chicken, you don't get free food. I informed him that I hadn't received any chicken and in fact, didn't even want the drink or anything else from them. This location is dirty, and run down. The kitchen is stripped of almost everything. I'm not understanding how this place passed any inspection and is able to operate in this condition. They use the language barrier as a smoke screen to scam customers. They have no respect or appreciation for the community they operate in. Don't eat here.
I have never been inside, but the girls are a hoot, and so is the owner. My dad prefers to eat at whatever restaurant or fast food he fancies for the day and enjoys eating there while he is out.
Food: 5
Service: 5
I, Stopped by, To catch the Special..
Atmosphere: 5
Food: 5
Service: 5
Hot dirty and lots of flies. Food actually was good. Will never stop here again.
Atmosphere: 1
Food: 3
Service: 1
Guy working today named Tony at around 8 this evening was rude and totally unprofessional. I'll never come here again.
Atmosphere: 1
Food: 2
Service: 1
Ex fry cook, current line cook.
I watch the manager tell a Dasher today that their order would be up shortly, which was a lie several times. Watched him lie to their face, then berate his employees on things, like moving after a drop to go clean or do something, when I know bone in chicken takes 15~20 to fry, as I even fry at home.
This is wholly unacceptable and why I didn't even bother ordering.
If I could give no stars I would. All the manager does is come up with excuses and complain and then get snappy at his employees. I'm a dasher and I do have a time limit on my dash. If he isn't going to make the orders as they come through the system then he shouldn't do doordash. He should also be fired. One his excuses and 2 lying to customers when we can clearly hear and see what's going on. Also trash talking customers and employees to other people. Disrespectful and I will never EVER deal with this location again.
Atmosphere: 1
Food: 1
Service: 1
Fast service,beautiful smiling ladies
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Fried Chicken
Restaurantji Recommends
This is the rudest place I have ever stepped foot in.! No respect for customers I hope no one go to this location the way I was treated was completely unethical and immoral. Worst experience of my life!
Horrible flavorless chicken. Overcooked and was about as edible as a hockey puck. If you like to waste money and love to eat overpriced terrible food then this is the place you're looking for.
Food: 1
We ordered the surf and tearful and tenders were halfway cooked the texture of calamari took it back they said it was not under cooked and the chicken was very greasy
Parking: Okay for the location
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Fries
We love going here! The chicken is ALWAYS fresh and the food is always delicious! The manager is such a sweet guy and is always cracking jokes with my husband and I while we wait. We will always enjoy going here!
Atmosphere: 5
Food: 5
Service: 5
Every time i am in town i stop here, not only for the great food but the great service, the owner is always working and i love his spunky attitude, always has a smile!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fried Chicken
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