Management seems to always be changing. As a result, cooking and preparation processes can vary. After coming for over a year, I find they can have really great days and really bad days. It averages out to middle of the road food, service, and quality. Make the drive to Chicken Express in another town or go to an entirely different restaurant. Don’t support this location.
Atmosphere: 3
Food: 3
Service: 3
robab Afshari
Food was awfully salty and dry. When we called the store manager said I will let the owner knows and will contact me...and yet I am still waiting to get refund on this awful food and service.
Atmosphere: 1
Food: 1
Service: 1
RAYMOND FAWKS
Tough very chewy chicken. Not worth the price they charged. Will not return!
Atmosphere: 2
Food: 2
Service: 3
Melanie hernandez
I waited over 5 minutes in line that didn’t move at all. 3 cars in front of us. 1 left the line and the other 2 were there for at least 10 minutes or more. We saw two female employees talking to themselves at the window. Those working 11/21 night, do ur job. Worst service
Atmosphere: 1
Food: 1
Service: 1
Bryson Riley
For the past 20 years my family has been coming here. I am a veteran and they have been giving entire family my military discount. The manger would only discount my combo meal. What is the point?
Ana Saucedo
On 11/04/25 at noon I came for the first time ever and I received bad service from the lady with glasses at the front. She responded with attitude tried to rush me when ordering our food and made it seem like I was inconveniencing her when I asked for another lid and a bag to take our leftovers but went out of her way to help a caucasian gentleman. Seemed pretty racist to me. I WILL NEVER RETURN AGAIN thanks to her horrible service.
Atmosphere: 1
Food: 3
Service: 1
Janet Morris
The 3 piece chicken combo was fresh and delicious. Their rolls are delicious and their sweet tea is always fresh and cold. Their service is quick and accurate.
Food: 5
Service: 5
BrokeGuy
Missing part of my order and the quality isnt worth it for the price. 7 piece tenders combo shouldn't be 16 dollars and shouldn't have to drive back and get my missing side.
Better off going to Canes for these prices at least your order will be correct. Wouldn't complain as much if I hadn't waited in line for 10ish minutes.
Atmosphere: 3
Food: 1
Service: 1
Tracy Lewis
Best chicken livers around...
Atmosphere: 4
Food: 5
Service: 4
Carlitosway Bernal
I’ve always ordered all dark meat(16 pcs.) and always being told that will take time to cook them. I ordered it on line this time and gave it some time until the order tracking tells me it’s ready. I sent somebody to pick it up 5 minutes away. On site and the chicken is not even dropped yet. They gave same excuses blah blah blah. Why not just say sorry sir , we drop the ball and doing what we can to get out asap. This take time about an online printer and it’s because it’s all dark meat doesn’t cut it. It should been ready unless somebody not doing there job correctly.
Went at lunch today and the lady believe her name was Valerie was at the register. I had no issues with her but as I was sitting waiting i overheard her with several other people and my god was she rude. She was extremely short with an elderly gentleman and then was condescending to a Hispanic couple that came in. The lady didn't speak English very well and Valerie literally her in a very rude way that she didn't speak her language. The guy with her translated and when it was his turn to order she asked him what side he wanted and when he asked her what they had she yelled at him and pointed to the menu. To top it off a group of African Americans came in I'm not sure what happened but not even 2 minutes later they were screaming and cussing at her calling her a racist. With valaries blatant attitude I will probably not be back. And I really suggest corporate to keep an eye in this location
Atmosphere: 2
Food: 2
Service: 1
MakeIt Happen
S/O the guy working the inside register. Great service, food was fast and fresh. I appreciate you man!
Atmosphere: 5
Food: 5
Service: 5
Natalie Green
The chicken strips are extremely bland. They have no seasoning or flavor at all! The batter is bland & unseasoned & so is the chicken itself. Even the spicy strips have the hot spice on the crust but the chicken is tasteless & unseasoned!!!!! This is my 5th time ordering during the past 2 months. I continued going because I’ve always liked the chicken express in Frisco, Ft Worth, Carrollton & Aubrey over the years so I was trying to give the Denton 288 location the benefit of the doubt that perhaps the first time was just a bad batch & mistakenly missed being seasoned but 5 times isn’t a accident, that’s intentional. This is absolutely the worse chicken express tenders I’ve ever had (5 times) I’m tired of wasting money because I had to throw them away. I’m new to Denton but heard there’s another chicken express location that’s about 9 miles away from me so I’ll try that but if it’s not any better I’ll wait until I’m in one of the above mentioned cities before I order chicken express strips again. Also, each time (all 5 )the mash potatoes were pasty not creamy like real mashed potatoes.
Atmosphere: 4
Food: 1
Service: 4
Harvey Mcgee
Great food
Atmosphere: 5
Food: 5
Service: 5
Texas Sass
I witnessed the following today: there was an elderly lady standing off to the side waiting for an order. I ordered & received my food. The lady stood waiting…for over TWENTY MINUTES! She finally went up to the counter to ask about her order. The employee told her it would be another TEN or so minutes. The elderly lady understandably became frustrated and told the employee ‘that’s what I was told 25 minutes ago when I paid for my order’. The employee was unnecessarily rude to this woman who had been waiting for her order. They didn’t offer to rectify the issue or offer any compensation. They were just unkind to the lady. The lady told them to ‘just give me my order…I don’t care what kind of pieces’ (apparently she had ordered specific pieces). The employee again was unnecessarily rude. I felt so sorry for the little old lady. She did tell them ‘I won’t be back’ and I don’t blame her. I don’t think our family will go back there either. Do better Chicken Express!
Management seems to always be changing. As a result, cooking and preparation processes can vary. After coming for over a year, I find they can have really great days and really bad days. It averages out to middle of the road food, service, and quality. Make the drive to Chicken Express in another town or go to an entirely different restaurant. Don’t support this location.
Atmosphere: 3
Food: 3
Service: 3
Food was awfully salty and dry. When we called the store manager said I will let the owner knows and will contact me...and yet I am still waiting to get refund on this awful food and service.
Atmosphere: 1
Food: 1
Service: 1
Tough very chewy chicken. Not worth the price they charged. Will not return!
Atmosphere: 2
Food: 2
Service: 3
I waited over 5 minutes in line that didn’t move at all. 3 cars in front of us. 1 left the line and the other 2 were there for at least 10 minutes or more. We saw two female employees talking to themselves at the window. Those working 11/21 night, do ur job. Worst service
Atmosphere: 1
Food: 1
Service: 1
For the past 20 years my family has been coming here. I am a veteran and they have been giving entire family my military discount. The manger would only discount my combo meal. What is the point?
On 11/04/25 at noon I came for the first time ever and I received bad service from the lady with glasses at the front. She responded with attitude tried to rush me when ordering our food and made it seem like I was inconveniencing her when I asked for another lid and a bag to take our leftovers but went out of her way to help a caucasian gentleman. Seemed pretty racist to me. I WILL NEVER RETURN AGAIN thanks to her horrible service.
Atmosphere: 1
Food: 3
Service: 1
The 3 piece chicken combo was fresh and delicious. Their rolls are delicious and their sweet tea is always fresh and cold. Their service is quick and accurate.
Food: 5
Service: 5
Missing part of my order and the quality isnt worth it for the price. 7 piece tenders combo shouldn't be 16 dollars and shouldn't have to drive back and get my missing side.
Better off going to Canes for these prices at least your order will be correct. Wouldn't complain as much if I hadn't waited in line for 10ish minutes.
Atmosphere: 3
Food: 1
Service: 1
Best chicken livers around...
Atmosphere: 4
Food: 5
Service: 4
I’ve always ordered all dark meat(16 pcs.) and always being told that will take time to cook them. I ordered it on line this time and gave it some time until the order tracking tells me it’s ready. I sent somebody to pick it up 5 minutes away. On site and the chicken is not even dropped yet. They gave same excuses blah blah blah. Why not just say sorry sir , we drop the ball and doing what we can to get out asap. This take time about an online printer and it’s because it’s all dark meat doesn’t cut it. It should been ready unless somebody not doing there job correctly.
Restaurantji Recommends
Went at lunch today and the lady believe her name was Valerie was at the register. I had no issues with her but as I was sitting waiting i overheard her with several other people and my god was she rude. She was extremely short with an elderly gentleman and then was condescending to a Hispanic couple that came in. The lady didn't speak English very well and Valerie literally her in a very rude way that she didn't speak her language. The guy with her translated and when it was his turn to order she asked him what side he wanted and when he asked her what they had she yelled at him and pointed to the menu. To top it off a group of African Americans came in I'm not sure what happened but not even 2 minutes later they were screaming and cussing at her calling her a racist. With valaries blatant attitude I will probably not be back. And I really suggest corporate to keep an eye in this location
Atmosphere: 2
Food: 2
Service: 1
S/O the guy working the inside register. Great service, food was fast and fresh. I appreciate you man!
Atmosphere: 5
Food: 5
Service: 5
The chicken strips are extremely bland. They have no seasoning or flavor at all! The batter is bland & unseasoned & so is the chicken itself. Even the spicy strips have the hot spice on the crust but the chicken is tasteless & unseasoned!!!!! This is my 5th time ordering during the past 2 months. I continued going because I’ve always liked the chicken express in Frisco, Ft Worth, Carrollton & Aubrey over the years so I was trying to give the Denton 288 location the benefit of the doubt that perhaps the first time was just a bad batch & mistakenly missed being seasoned but 5 times isn’t a accident, that’s intentional. This is absolutely the worse chicken express tenders I’ve ever had (5 times) I’m tired of wasting money because I had to throw them away. I’m new to Denton but heard there’s another chicken express location that’s about 9 miles away from me so I’ll try that but if it’s not any better I’ll wait until I’m in one of the above mentioned cities before I order chicken express strips again. Also, each time (all 5 )the mash potatoes were pasty not creamy like real mashed potatoes.
Atmosphere: 4
Food: 1
Service: 4
Great food
Atmosphere: 5
Food: 5
Service: 5
I witnessed the following today: there was an elderly lady standing off to the side waiting for an order. I ordered & received my food. The lady stood waiting…for over TWENTY MINUTES! She finally went up to the counter to ask about her order. The employee told her it would be another TEN or so minutes.
The elderly lady understandably became frustrated and told the employee ‘that’s what I was told 25 minutes ago when I paid for my order’.
The employee was unnecessarily rude to this woman who had been waiting for her order. They didn’t offer to rectify the issue or offer any compensation. They were just unkind to the lady.
The lady told them to ‘just give me my order…I don’t care what kind of pieces’ (apparently she had ordered specific pieces).
The employee again was unnecessarily rude.
I felt so sorry for the little old lady. She did tell them ‘I won’t be back’ and I don’t blame her. I don’t think our family will go back there either.
Do better Chicken Express!
Atmosphere: 1
Food: 2
Service: 1
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