Went at lunch today and the lady believe her name was Valerie was at the register. I had no issues with her but as I was sitting waiting i overheard her with several other people and my god was she rude. She was extremely short with an elderly gentleman and then was condescending to a Hispanic couple that came in. The lady didn't speak English very well and Valerie literally her in a very rude way that she didn't speak her language. The guy with her translated and when it was his turn to order she asked him what side he wanted and when he asked her what they had she yelled at him and pointed to the menu. To top it off a group of African Americans came in I'm not sure what happened but not even 2 minutes later they were screaming and cussing at her calling her a racist. With valaries blatant attitude I will probably not be back. And I really suggest corporate to keep an eye in this location
Atmosphere: 2
Food: 2
Service: 1
MakeIt Happen
S/O the guy working the inside register. Great service, food was fast and fresh. I appreciate you man!
Atmosphere: 5
Food: 5
Service: 5
Natalie Green
The chicken strips are extremely bland. They have no seasoning or flavor at all! The batter is bland & unseasoned & so is the chicken itself. Even the spicy strips have the hot spice on the crust but the chicken is tasteless & unseasoned!!!!! This is my 5th time ordering during the past 2 months. I continued going because I’ve always liked the chicken express in Frisco, Ft Worth, Carrollton & Aubrey over the years so I was trying to give the Denton 288 location the benefit of the doubt that perhaps the first time was just a bad batch & mistakenly missed being seasoned but 5 times isn’t a accident, that’s intentional. This is absolutely the worse chicken express tenders I’ve ever had (5 times) I’m tired of wasting money because I had to throw them away. I’m new to Denton but heard there’s another chicken express location that’s about 9 miles away from me so I’ll try that but if it’s not any better I’ll wait until I’m in one of the above mentioned cities before I order chicken express strips again. Also, each time (all 5 )the mash potatoes were pasty not creamy like real mashed potatoes.
Atmosphere: 4
Food: 1
Service: 4
Harvey Mcgee
Great food
Atmosphere: 5
Food: 5
Service: 5
Texas Sass
I witnessed the following today: there was an elderly lady standing off to the side waiting for an order. I ordered & received my food. The lady stood waiting…for over TWENTY MINUTES! She finally went up to the counter to ask about her order. The employee told her it would be another TEN or so minutes. The elderly lady understandably became frustrated and told the employee ‘that’s what I was told 25 minutes ago when I paid for my order’. The employee was unnecessarily rude to this woman who had been waiting for her order. They didn’t offer to rectify the issue or offer any compensation. They were just unkind to the lady. The lady told them to ‘just give me my order…I don’t care what kind of pieces’ (apparently she had ordered specific pieces). The employee again was unnecessarily rude. I felt so sorry for the little old lady. She did tell them ‘I won’t be back’ and I don’t blame her. I don’t think our family will go back there either. Do better Chicken Express!
Atmosphere: 1
Food: 2
Service: 1
Tina Johnson
Every single time I come to this place my meal is incorrect. I’m leaving the review only cause I won’t be returning.
Food: 1
Service: 1
Sarah Springer
The food was okay but what really got us is that the manager on duty was berating an employee in front of everyone.
Atmosphere: 1
Food: 4
Service: 1
Michael Cook
Such a horribly managed location. Been multiple times and it's clear all mgmt cares about is saving pennies. Super slow service. Roll was literally raw in center, they never give ranch for fried pickles and when asked they say its in bag but not, fried pickles not fried long enough (always stuck together and near raw), gravy half full, chicken super greasy, dr P not set at normal setting (weak). Learn from your Sanger neighbors, they do it 100% right. Will not come to this location again. Terrible.
frances sharp
The food was fresh at the time I ordered @ service was good 💯
Daniel Shepherd
When you spend $66 on a meal you expect to get everything you ordered and if you mess up you expect people to apologize for not giving you the order but they just handing you the food go here you go with no accountability they were completely oblivious to the inconvenience of this was. This is why minimum wage shouldn’t be increased.
I’ve been coming to this location for a very long time. And this is the worse it’s ever been. The employees they have working don’t seem to care about their job. The manager is very unprofessional and needs to talk to people with more respect! I was shocked to learn he was the manager at all because he wasn’t dressed like a manager. He’s extremely long hair not in a hair net and baggy pants and dirty clothes made it hard to believe he was the one in charge. We did get food. So that’s a plus. We had to go back to get the sides they forgot. Then again because our hush puppies weren’t cooked. The replacement ones were burnt! But the tea was good. So other than the raw, puppies, unprofessional dirty manager, burnt puppies, and forgotten fry’s it was a good visit!
Do better! Just do better!
Robert stover
Now that is some tasty yard bird
Markus Streich
Okra was burnt, chicken tasted old.
Kaitlin cutiepie
Went here for lunch. Paid out the azz only to get cold, stale hard food. It was awful! Our rolls were forgotten as well. We had to wait at the window for about 8 minutes, only to get cold food. Literally y'all, why did we have to wait so long for our food when they weren't even making anything fresh?👎👎
George Davis jr
These young people strives hard to give us the best now as a bussiness owner they all deserve a. Raise
Went at lunch today and the lady believe her name was Valerie was at the register. I had no issues with her but as I was sitting waiting i overheard her with several other people and my god was she rude. She was extremely short with an elderly gentleman and then was condescending to a Hispanic couple that came in. The lady didn't speak English very well and Valerie literally her in a very rude way that she didn't speak her language. The guy with her translated and when it was his turn to order she asked him what side he wanted and when he asked her what they had she yelled at him and pointed to the menu. To top it off a group of African Americans came in I'm not sure what happened but not even 2 minutes later they were screaming and cussing at her calling her a racist. With valaries blatant attitude I will probably not be back. And I really suggest corporate to keep an eye in this location
Atmosphere: 2
Food: 2
Service: 1
S/O the guy working the inside register. Great service, food was fast and fresh. I appreciate you man!
Atmosphere: 5
Food: 5
Service: 5
The chicken strips are extremely bland. They have no seasoning or flavor at all! The batter is bland & unseasoned & so is the chicken itself. Even the spicy strips have the hot spice on the crust but the chicken is tasteless & unseasoned!!!!! This is my 5th time ordering during the past 2 months. I continued going because I’ve always liked the chicken express in Frisco, Ft Worth, Carrollton & Aubrey over the years so I was trying to give the Denton 288 location the benefit of the doubt that perhaps the first time was just a bad batch & mistakenly missed being seasoned but 5 times isn’t a accident, that’s intentional. This is absolutely the worse chicken express tenders I’ve ever had (5 times) I’m tired of wasting money because I had to throw them away. I’m new to Denton but heard there’s another chicken express location that’s about 9 miles away from me so I’ll try that but if it’s not any better I’ll wait until I’m in one of the above mentioned cities before I order chicken express strips again. Also, each time (all 5 )the mash potatoes were pasty not creamy like real mashed potatoes.
Atmosphere: 4
Food: 1
Service: 4
Great food
Atmosphere: 5
Food: 5
Service: 5
I witnessed the following today: there was an elderly lady standing off to the side waiting for an order. I ordered & received my food. The lady stood waiting…for over TWENTY MINUTES! She finally went up to the counter to ask about her order. The employee told her it would be another TEN or so minutes.
The elderly lady understandably became frustrated and told the employee ‘that’s what I was told 25 minutes ago when I paid for my order’.
The employee was unnecessarily rude to this woman who had been waiting for her order. They didn’t offer to rectify the issue or offer any compensation. They were just unkind to the lady.
The lady told them to ‘just give me my order…I don’t care what kind of pieces’ (apparently she had ordered specific pieces).
The employee again was unnecessarily rude.
I felt so sorry for the little old lady. She did tell them ‘I won’t be back’ and I don’t blame her. I don’t think our family will go back there either.
Do better Chicken Express!
Atmosphere: 1
Food: 2
Service: 1
Every single time I come to this place my meal is incorrect. I’m leaving the review only cause I won’t be returning.
Food: 1
Service: 1
The food was okay but what really got us is that the manager on duty was berating an employee in front of everyone.
Atmosphere: 1
Food: 4
Service: 1
Such a horribly managed location. Been multiple times and it's clear all mgmt cares about is saving pennies. Super slow service. Roll was literally raw in center, they never give ranch for fried pickles and when asked they say its in bag but not, fried pickles not fried long enough (always stuck together and near raw), gravy half full, chicken super greasy, dr P not set at normal setting (weak). Learn from your Sanger neighbors, they do it 100% right. Will not come to this location again. Terrible.
The food was fresh at the time I ordered @ service was good 💯
When you spend $66 on a meal you expect to get everything you ordered and if you mess up you expect people to apologize for not giving you the order but they just handing you the food go here you go with no accountability they were completely oblivious to the inconvenience of this was. This is why minimum wage shouldn’t be increased.
Restaurantji Recommends
I’ve been coming to this location for a very long time. And this is the worse it’s ever been. The employees they have working don’t seem to care about their job. The manager is very unprofessional and needs to talk to people with more respect! I was shocked to learn he was the manager at all because he wasn’t dressed like a manager. He’s extremely long hair not in a hair net and baggy pants and dirty clothes made it hard to believe he was the one in charge.
We did get food. So that’s a plus. We had to go back to get the sides they forgot. Then again because our hush puppies weren’t cooked. The replacement ones were burnt! But the tea was good. So other than the raw, puppies, unprofessional dirty manager, burnt puppies, and forgotten fry’s it was a good visit!
Do better! Just do better!
Now that is some tasty yard bird
Okra was burnt, chicken tasted old.
Went here for lunch. Paid out the azz only to get cold, stale hard food. It was awful! Our rolls were forgotten as well. We had to wait at the window for about 8 minutes, only to get cold food. Literally y'all, why did we have to wait so long for our food when they weren't even making anything fresh?👎👎
These young people strives hard to give us the best now as a bussiness owner they all deserve a. Raise
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