Such a horribly managed location. Been multiple times and it's clear all mgmt cares about is saving pennies. Super slow service. Roll was literally raw in center, they never give ranch for fried pickles and when asked they say its in bag but not, fried pickles not fried long enough (always stuck together and near raw), gravy half full, chicken super greasy, dr P not set at normal setting (weak). Learn from your Sanger neighbors, they do it 100% right. Will not come to this location again. Terrible.
frances sharp
The food was fresh at the time I ordered @ service was good đŻ
Daniel Shepherd
When you spend $66 on a meal you expect to get everything you ordered and if you mess up you expect people to apologize for not giving you the order but they just handing you the food go here you go with no accountability they were completely oblivious to the inconvenience of this was. This is why minimum wage shouldnât be increased.
Dj burke
Iâve been coming to this location for a very long time. And this is the worse itâs ever been. The employees they have working donât seem to care about their job. The manager is very unprofessional and needs to talk to people with more respect! I was shocked to learn he was the manager at all because he wasnât dressed like a manager. Heâs extremely long hair not in a hair net and baggy pants and dirty clothes made it hard to believe he was the one in charge. We did get food. So thatâs a plus. We had to go back to get the sides they forgot. Then again because our hush puppies werenât cooked. The replacement ones were burnt! But the tea was good. So other than the raw, puppies, unprofessional dirty manager, burnt puppies, and forgotten fryâs it was a good visit!
Do better! Just do better!
Robert stover
Now that is some tasty yard bird
Markus Streich
Okra was burnt, chicken tasted old.
Kaitlin cutiepie
Went here for lunch. Paid out the azz only to get cold, stale hard food. It was awful! Our rolls were forgotten as well. We had to wait at the window for about 8 minutes, only to get cold food. Literally y'all, why did we have to wait so long for our food when they weren't even making anything fresh?đđ
George Davis jr
These young people strives hard to give us the best now as a bussiness owner they all deserve a. Raise
Ray Stefl
Hungry for some fried chicken and this is my go to.
Samael Mornignstar
Don not buy overhere, nothing food safety is trash amd I know because of a worker there i bought food yesterday and all my family and my self have salmonela all of us are vomiting and with diarrhea, I don't know how many people got sick but I hope the city shut down this location because not even correct management is on floor good thing I saved a couple of peaces so that way the city can inspect them even the restaurant is empty probably because of the service. I have always love this chicken but this location needs to be shut down by the city and management should be fired and removed from the city and not be management on any other type of business.
All of my kids my husband and myself git food poisoning after eating here yesterday and alot of fever. We are in the hospital we are taking this further !!
johnathon hodges
Not a great experience. I ordered a #4 in the drive-thru and upgraded it from a combo to a dinner to get an extra side. I chose okra and corn nuggets, but when I got my food, the corn nuggets were missing. On top of that, they charged me for a #1 plus a drink and the extra side instead of the correct price for my meal.
I had to go inside to get a refund, and instead of just fixing the charge, they had me pay again at the correct price. To make things worse, I had to manually type in my credit card, which didnât feel secure. They apologized, but there was no compensation.
The whole process took about 20 minutes, and I still hadn't eaten. Plus, they were out of biscuits and said there was a long wait, yet I was still charged for one even though it wasnât included in my meal. A simple gesture, like upgrading a side or offering something small, would have been appropriate compensation for the hassle.
Silas
Came through the drive thru at 6:30 pm and was told I couldnât order 4 legs, and would not be allowed to wait because they werenât dropping anymore. I managed a chicken express for years and never turned a customer away who was willing to wait. Never coming back.
Aryana Gomez
Got home and food was cold and chicken was dry. Bad customer service and very unprofessional
Kim Edwards
This restaurant is a hot mess. The last two times that I visited, I went through the drive thru and ordered two pieces of chicken and a roll. Both times they were out of chicken legs but didnât communicate that to me until I got to the window and had waited over ten minutes in line.
I called the store to give them the feedback of the poor service, lack of product and communication and the manager said, âWe do struggle on the weekends because we have kids working.â No offer to make it right. No real apology. Just excuses. I wonât be back.
Such a horribly managed location. Been multiple times and it's clear all mgmt cares about is saving pennies. Super slow service. Roll was literally raw in center, they never give ranch for fried pickles and when asked they say its in bag but not, fried pickles not fried long enough (always stuck together and near raw), gravy half full, chicken super greasy, dr P not set at normal setting (weak). Learn from your Sanger neighbors, they do it 100% right. Will not come to this location again. Terrible.
The food was fresh at the time I ordered @ service was good đŻ
When you spend $66 on a meal you expect to get everything you ordered and if you mess up you expect people to apologize for not giving you the order but they just handing you the food go here you go with no accountability they were completely oblivious to the inconvenience of this was. This is why minimum wage shouldnât be increased.
Iâve been coming to this location for a very long time. And this is the worse itâs ever been. The employees they have working donât seem to care about their job. The manager is very unprofessional and needs to talk to people with more respect! I was shocked to learn he was the manager at all because he wasnât dressed like a manager. Heâs extremely long hair not in a hair net and baggy pants and dirty clothes made it hard to believe he was the one in charge.
We did get food. So thatâs a plus. We had to go back to get the sides they forgot. Then again because our hush puppies werenât cooked. The replacement ones were burnt! But the tea was good. So other than the raw, puppies, unprofessional dirty manager, burnt puppies, and forgotten fryâs it was a good visit!
Do better! Just do better!
Now that is some tasty yard bird
Okra was burnt, chicken tasted old.
Went here for lunch. Paid out the azz only to get cold, stale hard food. It was awful! Our rolls were forgotten as well. We had to wait at the window for about 8 minutes, only to get cold food. Literally y'all, why did we have to wait so long for our food when they weren't even making anything fresh?đđ
These young people strives hard to give us the best now as a bussiness owner they all deserve a. Raise
Hungry for some fried chicken and this is my go to.
Don not buy overhere, nothing food safety is trash amd I know because of a worker there i bought food yesterday and all my family and my self have salmonela all of us are vomiting and with diarrhea, I don't know how many people got sick but I hope the city shut down this location because not even correct management is on floor good thing I saved a couple of peaces so that way the city can inspect them even the restaurant is empty probably because of the service. I have always love this chicken but this location needs to be shut down by the city and management should be fired and removed from the city and not be management on any other type of business.
Restaurantji Recommends
All of my kids my husband and myself git food poisoning after eating here yesterday and alot of fever. We are in the hospital we are taking this further !!
Not a great experience. I ordered a #4 in the drive-thru and upgraded it from a combo to a dinner to get an extra side. I chose okra and corn nuggets, but when I got my food, the corn nuggets were missing. On top of that, they charged me for a #1 plus a drink and the extra side instead of the correct price for my meal.
I had to go inside to get a refund, and instead of just fixing the charge, they had me pay again at the correct price. To make things worse, I had to manually type in my credit card, which didnât feel secure. They apologized, but there was no compensation.
The whole process took about 20 minutes, and I still hadn't eaten. Plus, they were out of biscuits and said there was a long wait, yet I was still charged for one even though it wasnât included in my meal. A simple gesture, like upgrading a side or offering something small, would have been appropriate compensation for the hassle.
Came through the drive thru at 6:30 pm and was told I couldnât order 4 legs, and would not be allowed to wait because they werenât dropping anymore. I managed a chicken express for years and never turned a customer away who was willing to wait. Never coming back.
Got home and food was cold and chicken was dry. Bad customer service and very unprofessional
This restaurant is a hot mess. The last two times that I visited, I went through the drive thru and ordered two pieces of chicken and a roll. Both times they were out of chicken legs but didnât communicate that to me until I got to the window and had waited over ten minutes in line.
I called the store to give them the feedback of the poor service, lack of product and communication and the manager said, âWe do struggle on the weekends because we have kids working.â No offer to make it right. No real apology. Just excuses. I wonât be back.
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