I ordered delivery through the app. 32 minutes later I received a text saying that Uber would deliver my order. I called the store and was informed that there has only been one person there since 8: 00pm which is absolutely unacceptable. This reflects poorly on the hiring/general, district manager, and Jimmy John's as a corporation. I am absolutely irate that anyone is in that position and I am extremely disappointed because it took over an hour for my order to arrive. These employees deserve better support from middle and upper management.
As a former delivery cyclist and manager I am extremely disappointed in this location.
Atmosphere: 1
Food: 1
Service: 1
Makinley Miller
Horrible sandwiches. Ordered two sandwiches, both were wrong. One of the sandwiches we received had what looked to be shreds of turkey (Almost looked chewed up)
Food: 1
Service: 1
samantha farmer
Food was supposed to be delivered at 12n. Was not there.
I walked over to Jimmy John to pick up.
Order was not made yet. Had to wait.
Lunch was late.
Customer Service is horrible.
River Maupin
ordered delivery through their website as a guest, no available tracking information in the confirmation email or any information about the delivery really at all (including no estimated delivery time). 20ish minutes later was called twice from two different numbers, and texted once, which i texted back about 5minutes later as i was not expecting it. called back the numbers 3m & 10m later but had no response from the number that texted me & that i was directed to call. then got a text that the delivery was going to be through uber, so what was all that about? food ended up getting delivered an hour after i ordered it. i know my late response could've influenced all this, that is my bad, but i received very little information prior to or after being contacted, so i had no idea what to look out for & again, no way to track my order. food was still good thankfully. probably better bc i was so hungry lol. just wasn't the convenient & easy delivery i expected to receive given that the location is like 10 minutes away from me. hopefully if i order again i'll know what to look out for and won't have any issues.
Food: 4
Service: 2
Anastacia Hawkins
Ordered food pretty late for delivery and had issues with the app charging me, but the store not receiving it. Von and I did have a discussion to where I had to call a few times. I can admit that I was a little annoyed after around the second time calling back and forth through provided numbers, but after Von’s patient service he was able to patiently come to a sound conclusion.
Thank you and take care
Atmosphere: 5
Food: 5
Service: 5
Danny Coelus
drunk sandwiches go harder than normal sandwiches
Atmosphere: 5
Food: 5
Service: 5
Yawer
The people are extremely nice and friendly. Service is the best. I do have one issue of JJ not serving sandwiches with olives though! Otherwise these are the sweetest people in Denton food industry. Sandwiches taste great, always fresh, and it is probs the healthier option around!
Atmosphere: 5
Food: 5
Service: 5
anna melrose
this location is alright but don't expect anything to be ready when your order for pickup and show up later to get it. food is usually made right but sometimes notes and customizations are ignored.
Atmosphere: 4
Food: 4
Service: 3
Nick Carroll
So it's been a long time since I've visited Jimmy's johns in denton due to my divorce and drug charges that ended in me moving to Oklahoma. I stopped in today to see my ex wife and kids for the first time in 2 and half years. They never showed up and I waited for about an hour to eat so the sandwich was a little bit soggy but the staff working were so amazingly kind and respectful. The crew that made my lunch turned what was going to be one of the worst days of my life into a decently priced lunch with chips and a drink. Amazing work guys ? pants off to you
I recently visited Jimmy John’s and was very disappointed by the service I received from the manager on duty, Von.Here's what happened: Von had a disgusting attitude and demeanor and I honestly can’t believe he’s a manager. His interaction was so unprofessional, I was actually offended by his behavior. Unfortunately, the manager responded with a dismissive comment like "This isn't Subway" and refused to remake the sandwich that he messed up despite it being his mistake and problem. He even left behind the counter and approached two women in an aggressive manner and this is on the video footage of the store which I hope someone will review.This type of response is not only unprofessional but also reflects poorly on the customer service standards at Jimmy John’s. A good manager should be willing to address customer concerns and find a solution, especially when a simple mistake is involved. He refused to provide us with the corporate number or his superior’s information so we could file a formal complaint regarding his behavior and customer service.I hope Jimmy John’s takes steps to ensure their managers prioritize customer satisfaction and provide a positive dining experience.
Atmosphere: 1
Food: 1
Service: 1
Lane Meiser
service was really good! but i felt the person working was overwhelmed and had too much to handle especially so late in the night
Atmosphere: 5
Food: 5
Service: 5
JJMRA 77777
HAHAH THIS A JOKE RIGHT I DON'T WHAT IS WRONG WITH THIS PLACE OR MAYBE THEY HATE LATINOS OR I DON'T KNOW BUT TIHIS SO CALL MANAGER THE FIRST TIME I SEE THE BLACK EMPLOYEES HE SLAM THE 2 BREAD ON THE TABLE REAL HARD SO I ASK HE ARE YOU OKAY AND HE SAID YEAH I BUSY AND I WHEN TODAY BECAUSE I LIKE TO GIVE PEOPLE SECOND CHANCE BUT I WAS WRONG I ASK HE CAN I GET 2 OF THOSE FRESH BREAD AND HE SAID I CAN'T GIVE YOU 2 I CAN ONLY GIVE YOU ONE AND I SAID NO I WANT 2 MEANING HE REFUND TO SELL ME 2 BREAD THEY HAD SIT THERE AND NOT SELLING THEN COMING TO THIS PLACE AND GETTING DISRESPECT AND NOT ONLY THAT I HAD A TALK WITH THE MANAGER AND HE SAID HE WILL TAKE CARE THE PROBLEM BUT HE STILL HAD A PROBLEM WITH ME I BET IF I WAS WHITE HE WILL GET IN TROUBLE SO IF YOU WANT TO GO HERE AND GET YOUR BREAD SLAM ON THE TABLE THIS THE PLACE FOR YOU
Atmosphere: 1
Food: 1
Service: 1
Krishna
I got a veggie sandwich with some spicy sauce, it was frekin great! I would highly recommend anybody who's vegetarian to try this sandwich ?❤️
Atmosphere: 5
Food: 5
Service: 5
L Vin22
Had a really large order and they did a fantastic job. Roy is the best! Professional, efficient, and friendly. JJ's is lucky to have him!
I ordered delivery through the app. 32 minutes later I received a text saying that Uber would deliver my order. I called the store and was informed that there has only been one person there since 8: 00pm which is absolutely unacceptable. This reflects poorly on the hiring/general, district manager, and Jimmy John's as a corporation. I am absolutely irate that anyone is in that position and I am extremely disappointed because it took over an hour for my order to arrive. These employees deserve better support from middle and upper management.
As a former delivery cyclist and manager I am extremely disappointed in this location.
Atmosphere: 1
Food: 1
Service: 1
Horrible sandwiches. Ordered two sandwiches, both were wrong. One of the sandwiches we received had what looked to be shreds of turkey (Almost looked chewed up)
Food: 1
Service: 1
Food was supposed to be delivered at 12n. Was not there.
I walked over to Jimmy John to pick up.
Order was not made yet. Had to wait.
Lunch was late.
Customer Service is horrible.
ordered delivery through their website as a guest, no available tracking information in the confirmation email or any information about the delivery really at all (including no estimated delivery time). 20ish minutes later was called twice from two different numbers, and texted once, which i texted back about 5minutes later as i was not expecting it. called back the numbers 3m & 10m later but had no response from the number that texted me & that i was directed to call. then got a text that the delivery was going to be through uber, so what was all that about? food ended up getting delivered an hour after i ordered it. i know my late response could've influenced all this, that is my bad, but i received very little information prior to or after being contacted, so i had no idea what to look out for & again, no way to track my order. food was still good thankfully. probably better bc i was so hungry lol. just wasn't the convenient & easy delivery i expected to receive given that the location is like 10 minutes away from me. hopefully if i order again i'll know what to look out for and won't have any issues.
Food: 4
Service: 2
Ordered food pretty late for delivery and had issues with the app charging me, but the store not receiving it. Von and I did have a discussion to where I had to call a few times. I can admit that I was a little annoyed after around the second time calling back and forth through provided numbers, but after Von’s patient service he was able to patiently come to a sound conclusion.
Thank you and take care
Atmosphere: 5
Food: 5
Service: 5
drunk sandwiches go harder than normal sandwiches
Atmosphere: 5
Food: 5
Service: 5
The people are extremely nice and friendly. Service is the best.
I do have one issue of JJ not serving sandwiches with olives though! Otherwise these are the sweetest people in Denton food industry. Sandwiches taste great, always fresh, and it is probs the healthier option around!
Atmosphere: 5
Food: 5
Service: 5
this location is alright but don't expect anything to be ready when your order for pickup and show up later to get it. food is usually made right but sometimes notes and customizations are ignored.
Atmosphere: 4
Food: 4
Service: 3
So it's been a long time since I've visited Jimmy's johns in denton due to my divorce and drug charges that ended in me moving to Oklahoma. I stopped in today to see my ex wife and kids for the first time in 2 and half years. They never showed up and I waited for about an hour to eat so the sandwich was a little bit soggy but the staff working were so amazingly kind and respectful. The crew that made my lunch turned what was going to be one of the worst days of my life into a decently priced lunch with chips and a drink. Amazing work guys ? pants off to you
Atmosphere: 5
Normal Jimmy Johns.
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
I recently visited Jimmy John’s and was very disappointed by the service I received from the manager on duty, Von.Here's what happened: Von had a disgusting attitude and demeanor and I honestly can’t believe he’s a manager. His interaction was so unprofessional, I was actually offended by his behavior. Unfortunately, the manager responded with a dismissive comment like "This isn't Subway" and refused to remake the sandwich that he messed up despite it being his mistake and problem. He even left behind the counter and approached two women in an aggressive manner and this is on the video footage of the store which I hope someone will review.This type of response is not only unprofessional but also reflects poorly on the customer service standards at Jimmy John’s. A good manager should be willing to address customer concerns and find a solution, especially when a simple mistake is involved. He refused to provide us with the corporate number or his superior’s information so we could file a formal complaint regarding his behavior and customer service.I hope Jimmy John’s takes steps to ensure their managers prioritize customer satisfaction and provide a positive dining experience.
Atmosphere: 1
Food: 1
Service: 1
service was really good! but i felt the person working was overwhelmed and had too much to handle especially so late in the night
Atmosphere: 5
Food: 5
Service: 5
HAHAH THIS A JOKE RIGHT I DON'T WHAT IS WRONG WITH THIS PLACE OR MAYBE THEY HATE LATINOS OR I DON'T KNOW BUT TIHIS SO CALL MANAGER THE FIRST TIME I SEE THE BLACK EMPLOYEES HE SLAM THE 2 BREAD ON THE TABLE REAL HARD SO I ASK HE ARE YOU OKAY AND HE SAID YEAH I BUSY AND I WHEN TODAY BECAUSE I LIKE TO GIVE PEOPLE SECOND CHANCE BUT I WAS WRONG I ASK HE CAN I GET 2 OF THOSE FRESH BREAD AND HE SAID I CAN'T GIVE YOU 2 I CAN ONLY GIVE YOU ONE AND I SAID NO I WANT 2 MEANING HE REFUND TO SELL ME 2 BREAD THEY HAD SIT THERE AND NOT SELLING THEN COMING TO THIS PLACE AND GETTING DISRESPECT AND NOT ONLY THAT I HAD A TALK WITH THE MANAGER AND HE SAID HE WILL TAKE CARE THE PROBLEM BUT HE STILL HAD A PROBLEM WITH ME I BET IF I WAS WHITE HE WILL GET IN TROUBLE SO IF YOU WANT TO GO HERE AND GET YOUR BREAD SLAM ON THE TABLE THIS THE PLACE FOR YOU
Atmosphere: 1
Food: 1
Service: 1
I got a veggie sandwich with some spicy sauce, it was frekin great! I would highly recommend anybody who's vegetarian to try this sandwich ?❤️
Atmosphere: 5
Food: 5
Service: 5
Had a really large order and they did a fantastic job. Roy is the best! Professional, efficient, and friendly. JJ's is lucky to have him!
Food: 5
Service: 5
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