Ordered off the app they made me wait in side. As I'm setting there waiting I'm watching multiple drive thru orders get field as I wait for mine. That's bad business practice
Atmosphere: 1
Food: 5
Service: 1
David Mitchell
I hadn't eaten at KFC in many years. Until yesterday, my last time to eat KFC. Today's KFC experience, ∅ stars.
Food: 1
kandice
***Very long but important*** We wanted to try the new Mike's Honey Chicken. Looking at the displays, we thought that the chicken was going to be party size wings but it was regular or tenders. No big problem that it was regular chicken but the two piece were soggy from grease and so fatty!! My husband literally pulled the soggy skin off and the meat area was so fatty and looked uncooked. I pulled a small piece off the 2nd piece and was like no this isn't good. We sat and ate the fries and biscuit. We were about to leave but my husband was like no this isn't right. He talked to the cashier who took the order and told him his complaints, he asked the cashier if wanted it or to trash it and he said nothing so he trashed it. We waiting a few mins thinking he was getting the tenders ready. As we were waiting, I heard the cashier and the "manager" speaking about the situation. Instead of her coming over to our table to address the issue, she spoke very loudly to us (and other customers were in the restaurant) about how she isn't giving a refund or substituting the chicken bc we ate "ALL" the chicken. My husband said we didn't eat it all and explain the same situation listed above and how it was in the trash now. She came from around the counter, pulled the trash out and reached in there with her bare hands to retrieved the plate we had. You can clearly see the thighs (one still in tact and one with all the skin off and the meat was squished from him squeezing the grease and fat). She then passive aggressively continues to speak to us about how we ate all the chicken and how she wasn't doing a refund etc. She moved the dirty plate to the trashcan by the door and leaving it on the top area of the trash can. He then asked for corporate's number and she said he would need his receipt for the store info and he said he wasn't given a receipt. She then goes back behind the counter ***not washing her hands from digging in the trash** interrupts the cashier who was taking someone's order to print him a new receipt. My husband was outside talking to corporate while I was still sitting in there. She apparently had family members in the drive thru so she was talking very loud with them and maybe a child was at the window or inside the kitchen (IDK) but was showing everyone the child as the other customers were waiting to be served in the drive thru. She continued to laugh and curse loudly with the other coworkers as I was still sitting in there. I have read some of the reviews and it seems that this location needs a lot of training on professionalism and customer service. There is a professional way to solve or address customer's needs. Yes, we were offer vouchers, that we definitely will not be using at this particular location but there has to some accountability with this manager!! I will continue to follow up on this issue to make sure changes are made.
I was doing Uber Eats at this location a few weeks ago, and as I was waiting for the customer's food to get ready, I witness the same unprofessionalism from Aniyah "the manager". She was being so condescending to the customer because they messed up the order. If we can't talk to the manager about the problems, who do we talk to about our complaints?? I'm not sure If the other employees are afraid to speak up for what's right but no one wants to deal with a person like that!! Nasty attitude, nasty food, and nasty restaurant!! KFC do better!!
Atmosphere: 1
Food: 1
Service: 1
Kyron Echols
Workers playing and cursing out loud, very rude and childish. They gave me the wrong order, wouldn't make it right I had to call the help line, just to get a voucher. The entire staff needs to be retrained or fired for a food place it seems unsafe to eat there. I'll be giving my voucher to the less fortunate
Atmosphere: 1
Food: 1
Service: 1
T M
Poor customer service
Service: 1
Recommended dishes: Gravy
Sandy Hudgins
The girl who served me acted like I was an annoyance. I wanted wings, they didn’t have any ready, switched to tenders, weren’t ready. They had nothing ready to eat at 5:30pm. Another woman came in and tried to order extra crispy, same answer. I was hungry so I decided to wait ten minutes for tenders. They were hot and rubbery. The floor was so sticky it sounded like Velcro when I walked on it. The windows were filthy. I grabbed some ketchup packets, started squeezing them out and one was already used, and they had hot sauce mixed in with the ketchup, so I had ketchup and hot sauce mix. Yuk. I will never eat there again.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Cole Slaw
Leo Richardson
Bad experience with this store
Atmosphere: 1
Food: 1
Service: 1
Alicia Shannon
It’s 6:00 pm and there’s no chicken ready what sense does that make
Linda Gentile
Ordered a 16 piece family meal and and a 6 piece meal, as well as a chocolate cake. The restaurant had only 2 biscuits, and no chocolate cake. Since I ordered and paid online, I could not get a refund and left with one extra mashed potato and gravy. I was told I would get a letter from the manager to get a chocolate cake another time, but I left without it. Given the price of KFC, I will likely never risk going there again.
Atmosphere: 4
Food: 4
Service: 3
Kimberly Arington
Absolutely no stars! On a busy Friday after waiting in line for 35mins! Get to the window no chicken. Have to wait 20mins and that chicken is for the customers waiting. Only food option was a freaking chicken sandwich or nuggets. What well trained manager will let that food get that low on a Friday after work. People are starving and don't feel like cooking. Train your managers better! No crispy, or original was ready! Most busiest day of the week.
I made I order online but they were closed when I got there over and hour before close
Amber Hannum
Waited 20 minutes 13 minutes of which they didn't tell us why we were waiting and had a shift change before completing our order. When we got the food it was covered in way to much cheese. I will not be going back to this location.
Robert Hawley
Waited 20 mins for 2 famous bowls and 2 drinks. Was told 13 mins into waiting that they were waiting on nuggets. I could tell. Also too much cheese and gravy on the bowl. I will be telling my friends not to go to this one.
Atmosphere: 1
Food: 1
Service: 1
Kasey Campbell
The young man who took our order was absolutely awesome. he was working the front and the drive-thru all while the manager ran her mouth with someone who was not ordering food. He apologized to us profusely because someone didn't show up to work today so he was doing both tasks. I'm not sure what the manager was supposed to be doing but she definitely was not helping any of the employees with trying to serve their customers. The manager then disappeared into the office with this other girl who was not a customer and only showed her face again when someone from the drive-thru came in with an order issue. Very disappointed that somebody wearing a manager uniform didn't do one thing apart from stand there and talk with somebody who was either her child or a friend. Meanwhile the poor guy who decided to show up for work today got his butt handed to him and he was trying his absolute best to keep up with the Mayhem.
Atmosphere: 1
Food: 3
Service: 4
Debbie Phillips
On Christmas eve at 10:30 am we ordered, and pd for 2 8 piece chicken buckets and 1 6 piece taste of kfc box. It was to be picked up at 4:30, as the restaurant was closing at 6. We got there at 4:30 ( tried to call, an accident on the interstate delayed us. They NEVER answer their phones. ) and drive to the window. Here is the next 19 mins. D...we have an order for Stuart. Kfc...we can't sell you the 6 piece, we are out of slaw. D...you already have sold me the 6 piece and knew at 1030 that I wanted slaw. Kfc...we haven't had any all day. D....I ordered it at 1030. Kfc...they shouldn't have let you order D...and yet, they did. We will take mashed potatoes. Kfc...we don't have any. We don't have anything but corn. D...you didn't email or call me. Kfc...no, we didn't. D...we are in a hurry to get across town, just give me biscuits to make up for the sides. Kfc...OK I will get the order together D...why isn't the order together?????? Kfc...we didn't know if you would want it without the sides. D...only 1 part of the order had sides!! ( I was really mad by then ) Kfc...we will get it together..... D.....( sitting and fuming ) Kfc...we don't have any original recipe ( which we ordered 6 hrs before! ) will you take extra crispy? D....no!! We will not... Kfc.....it will be 16 minutes. We ended up with 2 legs, 10 wings, 4 breasts and 6 thighs. I was so furious. If it hadn't been pre ordered so long in advance, it would be different.
Ordered off the app they made me wait in side. As I'm setting there waiting I'm watching multiple drive thru orders get field as I wait for mine. That's bad business practice
Atmosphere: 1
Food: 5
Service: 1
I hadn't eaten at KFC in many years. Until yesterday, my last time to eat KFC.
Today's KFC experience, ∅ stars.
Food: 1
***Very long but important***
We wanted to try the new Mike's Honey Chicken. Looking at the displays, we thought that the chicken was going to be party size wings but it was regular or tenders. No big problem that it was regular chicken but the two piece were soggy from grease and so fatty!! My husband literally pulled the soggy skin off and the meat area was so fatty and looked uncooked. I pulled a small piece off the 2nd piece and was like no this isn't good. We sat and ate the fries and biscuit. We were about to leave but my husband was like no this isn't right. He talked to the cashier who took the order and told him his complaints, he asked the cashier if wanted it or to trash it and he said nothing so he trashed it. We waiting a few mins thinking he was getting the tenders ready. As we were waiting, I heard the cashier and the "manager" speaking about the situation. Instead of her coming over to our table to address the issue, she spoke very loudly to us (and other customers were in the restaurant) about how she isn't giving a refund or substituting the chicken bc we ate "ALL" the chicken. My husband said we didn't eat it all and explain the same situation listed above and how it was in the trash now. She came from around the counter, pulled the trash out and reached in there with her bare hands to retrieved the plate we had. You can clearly see the thighs (one still in tact and one with all the skin off and the meat was squished from him squeezing the grease and fat). She then passive aggressively continues to speak to us about how we ate all the chicken and how she wasn't doing a refund etc. She moved the dirty plate to the trashcan by the door and leaving it on the top area of the trash can. He then asked for corporate's number and she said he would need his receipt for the store info and he said he wasn't given a receipt. She then goes back behind the counter ***not washing her hands from digging in the trash** interrupts the cashier who was taking someone's order to print him a new receipt. My husband was outside talking to corporate while I was still sitting in there. She apparently had family members in the drive thru so she was talking very loud with them and maybe a child was at the window or inside the kitchen (IDK) but was showing everyone the child as the other customers were waiting to be served in the drive thru. She continued to laugh and curse loudly with the other coworkers as I was still sitting in there. I have read some of the reviews and it seems that this location needs a lot of training on professionalism and customer service. There is a professional way to solve or address customer's needs. Yes, we were offer vouchers, that we definitely will not be using at this particular location but there has to some accountability with this manager!! I will continue to follow up on this issue to make sure changes are made.
I was doing Uber Eats at this location a few weeks ago, and as I was waiting for the customer's food to get ready, I witness the same unprofessionalism from Aniyah "the manager". She was being so condescending to the customer because they messed up the order. If we can't talk to the manager about the problems, who do we talk to about our complaints?? I'm not sure If the other employees are afraid to speak up for what's right but no one wants to deal with a person like that!! Nasty attitude, nasty food, and nasty restaurant!! KFC do better!!
Atmosphere: 1
Food: 1
Service: 1
Workers playing and cursing out loud, very rude and childish. They gave me the wrong order, wouldn't make it right I had to call the help line, just to get a voucher. The entire staff needs to be retrained or fired for a food place it seems unsafe to eat there. I'll be giving my voucher to the less fortunate
Atmosphere: 1
Food: 1
Service: 1
Poor customer service
Service: 1
Recommended dishes: Gravy
The girl who served me acted like I was an annoyance. I wanted wings, they didn’t have any ready, switched to tenders, weren’t ready. They had nothing ready to eat at 5:30pm. Another woman came in and tried to order extra crispy, same answer. I was hungry so I decided to wait ten minutes for tenders. They were hot and rubbery. The floor was so sticky it sounded like Velcro when I walked on it. The windows were filthy. I grabbed some ketchup packets, started squeezing them out and one was already used, and they had hot sauce mixed in with the ketchup, so I had ketchup and hot sauce mix. Yuk. I will never eat there again.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Cole Slaw
Bad experience with this store
Atmosphere: 1
Food: 1
Service: 1
It’s 6:00 pm and there’s no chicken ready what sense does that make
Ordered a 16 piece family meal and and a 6 piece meal, as well as a chocolate cake. The restaurant had only 2 biscuits, and no chocolate cake. Since I ordered and paid online, I could not get a refund and left with one extra mashed potato and gravy. I was told I would get a letter from the manager to get a chocolate cake another time, but I left without it. Given the price of KFC, I will likely never risk going there again.
Atmosphere: 4
Food: 4
Service: 3
Absolutely no stars! On a busy Friday after waiting in line for 35mins! Get to the window no chicken. Have to wait 20mins and that chicken is for the customers waiting. Only food option was a freaking chicken sandwich or nuggets. What well trained manager will let that food get that low on a Friday after work. People are starving and don't feel like cooking. Train your managers better! No crispy, or original was ready! Most busiest day of the week.
Restaurantji Recommends
I made I order online but they were closed when I got there over and hour before close
Waited 20 minutes 13 minutes of which they didn't tell us why we were waiting and had a shift change before completing our order. When we got the food it was covered in way to much cheese. I will not be going back to this location.
Waited 20 mins for 2 famous bowls and 2 drinks. Was told 13 mins into waiting that they were waiting on nuggets. I could tell. Also too much cheese and gravy on the bowl. I will be telling my friends not to go to this one.
Atmosphere: 1
Food: 1
Service: 1
The young man who took our order was absolutely awesome. he was working the front and the drive-thru all while the manager ran her mouth with someone who was not ordering food. He apologized to us profusely because someone didn't show up to work today so he was doing both tasks. I'm not sure what the manager was supposed to be doing but she definitely was not helping any of the employees with trying to serve their customers. The manager then disappeared into the office with this other girl who was not a customer and only showed her face again when someone from the drive-thru came in with an order issue. Very disappointed that somebody wearing a manager uniform didn't do one thing apart from stand there and talk with somebody who was either her child or a friend. Meanwhile the poor guy who decided to show up for work today got his butt handed to him and he was trying his absolute best to keep up with the Mayhem.
Atmosphere: 1
Food: 3
Service: 4
On Christmas eve at 10:30 am we ordered, and pd for 2 8 piece chicken buckets and 1 6 piece taste of kfc box. It was to be picked up at 4:30, as the restaurant was closing at 6. We got there at 4:30 ( tried to call, an accident on the interstate delayed us. They NEVER answer their phones. ) and drive to the window. Here is the next 19 mins.
D...we have an order for Stuart.
Kfc...we can't sell you the 6 piece, we are out of slaw.
D...you already have sold me the 6 piece and knew at 1030 that I wanted slaw.
Kfc...we haven't had any all day.
D....I ordered it at 1030.
Kfc...they shouldn't have let you order
D...and yet, they did. We will take mashed potatoes.
Kfc...we don't have any. We don't have anything but corn.
D...you didn't email or call me.
Kfc...no, we didn't.
D...we are in a hurry to get across town, just give me biscuits to make up for the sides.
Kfc...OK I will get the order together
D...why isn't the order together??????
Kfc...we didn't know if you would want it without the sides.
D...only 1 part of the order had sides!! ( I was really mad by then )
Kfc...we will get it together.....
D.....( sitting and fuming )
Kfc...we don't have any original recipe ( which we ordered 6 hrs before! ) will you take extra crispy?
D....no!! We will not...
Kfc.....it will be 16 minutes.
We ended up with 2 legs, 10 wings, 4 breasts and 6 thighs.
I was so furious. If it hadn't been pre ordered so long in advance, it would be different.
Atmosphere: 1
Food: 2
Service: 1
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