Im not a fan of lunch time but it’s everything was great after I got to order on the self check than few minutes later it’s got pack of people at least I got food
Atmosphere: 5
Food: 5
Service: 5
Chris C.
Stop denying Uber orders bc y’all want to be lazy. Y’all are messing with our money as drivers. If you don’t wanna do your job correctly, find a new one…?
Atmosphere: 1
Service: 1
Jami McClellan
They always forget sauces
Weiner Sam
My order was wildly wrong. This is not the first time that this has happened at this location, but this time was just...what.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: French Fries
Jason Bowman
I had to wait while 5 cars behind me got their orders and left, and I ended up with cold, soggy fries? Mediocre service. I mean, I know it's McDonald's, but at least try.
Atmosphere: 3
Food: 2
Service: 3
Ms. Alexandrïä (DeLéon)
Ice 🍦 Cream Reward!! 🤍,✨
Kid-friendliness: Yeeees and always!!
Atmosphere: 5
Food: 5
Service: 5
Kevin Martin
Manager refused to honor entire order as I had placed it on app. Insisted I pay more to get my whole order even though I already paid online.
Atmosphere: 2
Food: 3
Service: 1
Polo Holo
The worst staff ever the kind of racism they should was very frustrating…
Julia Young
The microphone is terrible. You're right next to the highway. The staff can't hear our orders. 2 large cokes, 2 large fries and an ice cream cone. I received Tea instead of coke, 1 large fry a And 1 medium fry and no cone. Then they want to argue instead of fixing the problem. Left with the wrong order.
Atmosphere: 5
Food: 5
Service: 1
Dewey & Jerri Mason
Git kids something to eat here. They always love McDonald's lol
Your experience at this McDonalds will totally depend on the time at which you visit. Breakfast time - average for what you’d expect from any other McDonald’s. From lunch to a couple hours after sundown - speed starts fantastic decreasing down to average the closer you get to “late night” (10 pm). As far as customer service goes, it’s not absolutely horrible just don’t expect any “thank you”s or “have a nice day”
Once “late night” gets into swing - this location is truly horrible across all categories. I used to work in roughly the same area (2 blocks east on ft worth drive) so I know that area of Denton has higher number of drug users, addicts, and homeless and as a general rule, “Late night” is when those types of people are active. Other than the Whataburger across the street, there’s nothing else open during late night and since McDonald’s is cheaper they have to interact and handle these drug users, addicts, and homeless. It doesn’t excuse the employees lack of customer service, but I understand the need to show a “take no crap” attitude because if they think there’s any possibility - drug users, addicts, and homeless will not stop trying to get something for nothing and more and more and more. A nice friendly attitude *can* be bad to have in some situations and the employees at this location have to deal with those situations every night.
Atmosphere: 2
Food: 3
Service: 1
Isaiah Sorensen
forgot my buffalo sauce :( petty? yes but these dry nuggs dont care about pettiness. i gotta hit up that other mcdonalds in the meantime💔
Atmosphere: 1
Food: 1
Service: 1
Marco Texas
Employees in the morning were loud, they kept making fun of every guest in Spanish. Their laughs were louder than the music inside the restaurant.
Atmosphere: 1
Food: 3
Service: 1
Chris Fleming
There's always the longest line at night and when it's busy they close one of the drive thru lines. That's just dumb to me
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: French Fries, Big Mac
Zachary Phillips
I placed a Mobile order before 11 pm around 10:47 pm in the drive through line and saw that I could pick up wt the counter so I chose this as my pickup option. I get to the door and it’s locked so I knock twice. Then an employee comes and says the inside is closed yet they have 8 people already inside, and I say I have a counter pickup and she still insists to not let me in. I tell her I made a counter pickup not drive through pickup and she finally lets me in in a very unfriendly way and asks what my order is rudely. I tell her and she goes and grabs it. If she didn’t let me in I would have to had to wait for at least 45 minutes because the line was so long and NOT moving. Also I’m pretty sure it’s illegal to lock the doors with customers still inside so bad business for them.
Im not a fan of lunch time but it’s everything was great after I got to order on the self check than few minutes later it’s got pack of people at least I got food
Atmosphere: 5
Food: 5
Service: 5
Stop denying Uber orders bc y’all want to be lazy. Y’all are messing with our money as drivers. If you don’t wanna do your job correctly, find a new one…?
Atmosphere: 1
Service: 1
They always forget sauces
My order was wildly wrong. This is not the first time that this has happened at this location, but this time was just...what.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: French Fries
I had to wait while 5 cars behind me got their orders and left, and I ended up with cold, soggy fries? Mediocre service. I mean, I know it's McDonald's, but at least try.
Atmosphere: 3
Food: 2
Service: 3
Ice 🍦 Cream Reward!! 🤍,✨
Kid-friendliness: Yeeees and always!!
Atmosphere: 5
Food: 5
Service: 5
Manager refused to honor entire order as I had placed it on app. Insisted I pay more to get my whole order even though I already paid online.
Atmosphere: 2
Food: 3
Service: 1
The worst staff ever the kind of racism they should was very frustrating…
The microphone is terrible. You're right next to the highway. The staff can't hear our orders.
2 large cokes, 2 large fries and an ice cream cone.
I received Tea instead of coke, 1 large fry a
And 1 medium fry and no cone.
Then they want to argue instead of fixing the problem.
Left with the wrong order.
Atmosphere: 5
Food: 5
Service: 1
Git kids something to eat here. They always love McDonald's lol
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Your experience at this McDonalds will totally depend on the time at which you visit.
Breakfast time - average for what you’d expect from any other McDonald’s.
From lunch to a couple hours after sundown - speed starts fantastic decreasing down to average the closer you get to “late night” (10 pm). As far as customer service goes, it’s not absolutely horrible just don’t expect any “thank you”s or “have a nice day”
Once “late night” gets into swing - this location is truly horrible across all categories.
I used to work in roughly the same area (2 blocks east on ft worth drive) so I know that area of Denton has higher number of drug users, addicts, and homeless and as a general rule, “Late night” is when those types of people are active.
Other than the Whataburger across the street, there’s nothing else open during late night and since McDonald’s is cheaper they have to interact and handle these drug users, addicts, and homeless.
It doesn’t excuse the employees lack of customer service, but I understand the need to show a “take no crap” attitude because if they think there’s any possibility - drug users, addicts, and homeless will not stop trying to get something for nothing and more and more and more.
A nice friendly attitude *can* be bad to have in some situations and the employees at this location have to deal with those situations every night.
Atmosphere: 2
Food: 3
Service: 1
forgot my buffalo sauce :( petty? yes but these dry nuggs dont care about pettiness. i gotta hit up that other mcdonalds in the meantime💔
Atmosphere: 1
Food: 1
Service: 1
Employees in the morning were loud, they kept making fun of every guest in Spanish. Their laughs were louder than the music inside the restaurant.
Atmosphere: 1
Food: 3
Service: 1
There's always the longest line at night and when it's busy they close one of the drive thru lines. That's just dumb to me
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: French Fries, Big Mac
I placed a Mobile order before 11 pm around 10:47 pm in the drive through line and saw that I could pick up wt the counter so I chose this as my pickup option. I get to the door and it’s locked so I knock twice. Then an employee comes and says the inside is closed yet they have 8 people already inside, and I say I have a counter pickup and she still insists to not let me in. I tell her I made a counter pickup not drive through pickup and she finally lets me in in a very unfriendly way and asks what my order is rudely. I tell her and she goes and grabs it. If she didn’t let me in I would have to had to wait for at least 45 minutes because the line was so long and NOT moving. Also I’m pretty sure it’s illegal to lock the doors with customers still inside so bad business for them.
Atmosphere: 1
Food: 3
Service: 1
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