Braum's Ice Cream & Dairy Store

We are usually customers today we went in. We waited at the counter about 5 min and no on acknowledged us. When finally they came to take our order. The assistant manager Frankie was extremely rude to my son. He started talking to him as if he were an idiot. We told him to cancel the order after that the manager came and instead of apologizing he just said, that was the way Frankie talks. Very RUDE managment

It's just like all Braum's with the exception of the help.
My counter guy was super friendly and the service was excellent

Long story short I got bit by a venomous spider in my semi truck while parked in their lot. When I called poison control they said to put Neosporin on it to help prevent infection. So I went into Braum’s to explain what had happened and asked if they had a first aid kit so I could apply a bit of the Neosporin; since parking in a convenience store’s parking lot typically isn’t an option while driving a big semi. They wouldn’t allow me to use any… so I asked if there was anywhere I might be able to buy some nearby and the person said CVS. When I asked which direction it was in and if she thought I’d be able to walk there, she bluntly and with a rude tone said “I don’t know” and walked away… i looked it up on google maps and it’s literally right up the same main road that this store is on.. so I highly doubt she knew there was a CVS right up the road but somehow didn’t know which direction it was in or where it was… Very disappointing considering I was nothing but polite towards her the entire time, even when they ridiculously refused to give me a tiny bit of their Neosporin after explaining how Poison Control told me it’d be a good idea to do so to try to prevent an infection. Apparently, not only is the first aid kit off-limits for customers; but they also throw in a rude attitude with it for asking! 🙂‍↕️

The absolute worst service and food I've had in over a year! I asked to get a cup of yogurt instead of fries. I was told no they don't do that. Well it's the only Braum's I've ever been too that didn't. Lubbock Amarillo Pampa stores all offer yogurt as a healthier choice to fries. The lady at the window was rude! Told me I dropped my change I didn't even know was in her hand. Other change was under the window indicating to me she did it on purpose. I asked for a cup of soft serve instead of a coke. No I was told they could only offer a shake in the place of a drink as an upcharge. Again first Braum's I've been to that ever did that. I would rather drive to Amarillo for better service and better tasting food. I'll NEVER EVER darken that door or window again! Worst experience in well over a year of any place I've been too! Bewear‼️‼️‼️

Too much loud horseplay by employees. If I hadn't already placed my order, I would have left. Mainly the female employees, however, management was not putting a stop to it.

I ordered what I thought was a grilled chicken sandwich but once down the road it had a pineapple on it and I threw it out the window

The place was filthy and the food (cheeseburger and fries) tasted poor

Bag of burgers is elite.

Brauns is very awesome at this location The food is coojed fresh and good ! We love Brauma

We ate there today, requested no salt on our fries and no lettuce or sauce on my husband‘s hamburger. But we got both The salt and the lettuce and sauce on the burger. Had to ask if they could fix the fries and they did hamburgers were not the best that we’ve ever had there. Seems like the food has gotten worse over the last year. Not sure if we’ll go back.

Love the Mexican flavor Pinon!

Terribly food.
Very dirty place.

I'm surprised this location has not been shut down as a health risk. The place is filthy.

Not sure what is going on at our local Braums but the past 3 times we have gone in or drive thru there seems to be some kind of issue. The last time we went, we were told to wait and park along with about 5 other cars. The workers would come out confused to who's order was who's. We waited about 15 minutes (for 3 ice creams) my husband ended up going into store and found that NO ONE was even making our order. He asked for our order and was given attitude about it. I'm not sure if the management here is just messed up but it makes us sad that we have issues anytime we go in and don't even want to go anymore because of it. It is our favorite ice cream place and it's going to the dumps just because of bad service.

The best chocolate shake.