Order wasnt ready at the time it said it would be ready so had to wait longer.
Geidy Gavarrete
The worst Pizza Hut ever , every experience I had with them is bad. I’m currently sitting in the window waiting for an order and the phone is ringing and ringing and no one bothers picking it up. I see why you can never get a hold of them when you call here, they just don’t care and ignore the phone
Atmosphere: 1
Food: 1
Service: 1
Ken Wiar
Ordered for delivery, after about 1 hour they called to say they couldn't deliver and I would have to pick it up at the full price I already paid with delivery fee and tip. Ended up canceling the order and ordering from Domino's. They said it will take about 5 days to see the refund on my card because she was new and needed to have the manager do the refund tomorrow.
Jaymes Lee
Ordered here on 11/12/25 expected delivery time was 8:14pm to 8:24pm; however, the website said food was delivered at 8:21. I was outside and never received the food and called at 8:30. I was told he had a delivery before mine and would be there shortly. I then had to wait an additional 35 minutes before my order arrived. I gave a 20+% tip for bull
Atmosphere: 1
Food: 1
Service: 1
Josue segura
Order large pizza that pizza is definitely a medium and price way higher, not what I expected
Food: 1
Service: 1
Sheanna Bean
Food was half cooked. The wings was horrible.Never ever eating Pizza Hut 😭
Atmosphere: 1
Food: 1
Service: 1
Kelly Boyd
This location is trash worst delivery experience ever then when u call and ask what’s up they hang up on u and then won’t answer the phone
Atmosphere: 1
Food: 5
Service: 1
Ella C
Yesterday, I experienced a frustrating situation when I called customer service regarding my order. During the first call, the representative abruptly hung up on me without any explanation. When I called back for a second time, she answered the phone and I clearly explained my reasons for calling, detailing the issues with my order. After this, she placed me on hold but never returned to the call, leaving me without resolution and feeling ignored.
Messed my order up on the app, and didn't do any better when I arrived at the store. I ordered a pepperoni pizza and this is what I received. Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Crystal Esparza
Order is always incorrect. The Uber drivers deliver the wrong items. No one at the store ever answers. Not even the call center can get a hold of them.
tiffani muniz
The Duncanville Cedar Ridge location has horrible customer service. I am missing parts of my order, and they refuse to make it. Saying I have to come back in the morning to speak with the store manager, because they can't help me.
They don't answer the phone either. Horrible.
Service: 1
Song Phothirath
My order for supreme came with no pepperoni no olives
Hot & fresh pizza!!
Atmosphere: 5
Food: 5
Service: 5
Deplorable service
Atmosphere: 1
Food: 1
Service: 1
Order wasnt ready at the time it said it would be ready so had to wait longer.
The worst Pizza Hut ever , every experience I had with them is bad. I’m currently sitting in the window waiting for an order and the phone is ringing and ringing and no one bothers picking it up. I see why you can never get a hold of them when you call here, they just don’t care and ignore the phone
Atmosphere: 1
Food: 1
Service: 1
Ordered for delivery, after about 1 hour they called to say they couldn't deliver and I would have to pick it up at the full price I already paid with delivery fee and tip. Ended up canceling the order and ordering from Domino's. They said it will take about 5 days to see the refund on my card because she was new and needed to have the manager do the refund tomorrow.
Ordered here on 11/12/25 expected delivery time was 8:14pm to 8:24pm; however, the website said food was delivered at 8:21. I was outside and never received the food and called at 8:30. I was told he had a delivery before mine and would be there shortly. I then had to wait an additional 35 minutes before my order arrived. I gave a 20+% tip for bull
Atmosphere: 1
Food: 1
Service: 1
Order large pizza that pizza is definitely a medium and price way higher, not what I expected
Food: 1
Service: 1
Food was half cooked. The wings was horrible.Never ever eating Pizza Hut 😭
Atmosphere: 1
Food: 1
Service: 1
This location is trash worst delivery experience ever then when u call and ask what’s up they hang up on u and then won’t answer the phone
Atmosphere: 1
Food: 5
Service: 1
Yesterday, I experienced a frustrating situation when I called customer service regarding my order. During the first call, the representative abruptly hung up on me without any explanation. When I called back for a second time, she answered the phone and I clearly explained my reasons for calling, detailing the issues with my order. After this, she placed me on hold but never returned to the call, leaving me without resolution and feeling ignored.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great customer service
Messed my order up on the app, and didn't do any better when I arrived at the store. I ordered a pepperoni pizza and this is what I received. Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Order is always incorrect. The Uber drivers deliver the wrong items. No one at the store ever answers. Not even the call center can get a hold of them.
The Duncanville Cedar Ridge location has horrible customer service. I am missing parts of my order, and they refuse to make it. Saying I have to come back in the morning to speak with the store manager, because they can't help me.
They don't answer the phone either. Horrible.
Service: 1
My order for supreme came with no pepperoni no olives
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