Best customer service I have received in a drive through so polite everyone from start to finish. Kuddos to Miguel and Isaiah
Brandie Givens
Fast and friendly service. The manger was very nice. This is the best chicken express I've visited and I live 3 hours away from Eastland! Very welcoming atmosphere!
Monica McDuffey
If you are not white do not stop at this location. I am Hispanic born in America. My parents are American. I voted for Trump. The people there stared my daughter and I from head to toe. I never felt racism until today. The cashier and the workers treated us very nice. Oddly all these racist sure didn't mind having their chicken cooked by Hispanic people. I'm assuming they see them as their slaves.
Fredda Fox
Sometimes food is not cooked really fresh but been under a heat lamp it seems,& sometimes fries are hard mixed in with soft.Otherwise food tastes great
Vegetarian options: Cold slaw,rolls,biscuits,okra,corn nuggets all no meat.
Parking: When you order livers,ask for fresh cooked.
Kid-friendliness: It is comfy for kids.
Wheelchair accessibility: I do think it is big enough in doorways to get inside in wheelchair.
I wasn't happy with this trip to Chicken Express in Eastland. I ordered $60.00 in food and asked the cashier (Justice) I think was her name if she could put a couple ranch in my bag. She said, " Yes! I have to charge you for them. Is that ok?" UMMMMM! No that is not ok. I just spent $60.00 on tenders and could not get 2 ranch? But you can give me FREE ketchup! Not everyone eats ketchup on tenders! I never have had to pay for them prior to this visit. I have the right to buy them or not. She does not have the right to be disrespectful about my decision. The kicker was that the same cashier stood right in front of me talking to another co-worker about me. Pointing towards me and shaking her head and laughing making it completely obvious that she was talking about me. Talk about no customer service! She needs to be retrained in people skills. Not that she cares but it's people like her that make other's not want to come back. I can spend my money somewhere else with less disrespect. Addie (manager) I think was very nice about it. Even as upset as I was she kept her cool about the entire situation. Never raised her voice or got rude with me. That is why she is in the position she's in. Justice could really learn something from her.
Parking: Easy parking
Atmosphere: 5
Food: 5
Service: 1
Diana Blount
I ordered the Chicken Gizzards and green beans, when I went to eat my order, the green beans were good, biscuit was good, gizzards were not done! None of them, they were awful !
Atmosphere: 2
Food: 1
Service: 2
brian couch
Never gets the order correct not worth the stop or drive in live in the area and I won't go there again I'm tired of the mistakes
Never seems to get the orders correct its ridiculous when you drive from next town over and they screw up the order you call them and make excuses and never make it right they always say the manager will call you back next day but never does avoid this place go to cisco or try another restaurant
Atmosphere: 3
Food: 2
Service: 1
DrewCoker 04
Great food and excellent service
Atmosphere: 5
Food: 5
Service: 5
CWO Weenuz
While at the drive through, there was a communication problem, and the employee couldn't hear me. So, I, spoke louder after the third attemp, to make my order, And she, (Sarah, I believe) told me not to disrespect her. To top it off, when we get to the windows to pay, we called her out on it, and she refused to help us, sending a different employee instead.
Atmosphere: 1
Food: 3
Service: 1
Michael J Hackney
The lady that took my order was very kind.
Kid-friendliness: As stated earlier
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gravy
Jbelly K
OMG!! This was hands Down, the BEST place we stopped to eat at on the road! How can they do it at these ridiculously LOW prices!!
Quick service even when busy! Did multiple orders, and each one was right.
Atmosphere: 5
Food: 5
Service: 5
Courteous staff and food is excellent.
First time and it was very good. I would definitely recommend
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Meal, Fried Pickles, Tender Snack, 4 Tender Combo
Best customer service I have received in a drive through so polite everyone from start to finish. Kuddos to Miguel and Isaiah
Fast and friendly service. The manger was very nice. This is the best chicken express I've visited and I live 3 hours away from Eastland! Very welcoming atmosphere!
If you are not white do not stop at this location. I am Hispanic born in America. My parents are American. I voted for Trump. The people there stared my daughter and I from head to toe. I never felt racism until today. The cashier and the workers treated us very nice. Oddly all these racist sure didn't mind having their chicken cooked by Hispanic people. I'm assuming they see them as their slaves.
Sometimes food is not cooked really fresh but been under a heat lamp it seems,& sometimes fries are hard mixed in with soft.Otherwise food tastes great
Vegetarian options: Cold slaw,rolls,biscuits,okra,corn nuggets all no meat.
Parking: When you order livers,ask for fresh cooked.
Kid-friendliness: It is comfy for kids.
Wheelchair accessibility: I do think it is big enough in doorways to get inside in wheelchair.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Tender Snack, Rolls, Gravy, Mashed Potatoes
I wasn't happy with this trip to Chicken Express in Eastland. I ordered $60.00 in food and asked the cashier (Justice) I think was her name if she could put a couple ranch in my bag. She said, " Yes! I have to charge you for them. Is that ok?" UMMMMM! No that is not ok. I just spent $60.00 on tenders and could not get 2 ranch? But you can give me FREE ketchup! Not everyone eats ketchup on tenders! I never have had to pay for them prior to this visit. I have the right to buy them or not. She does not have the right to be disrespectful about my decision. The kicker was that the same cashier stood right in front of me talking to another co-worker about me. Pointing towards me and shaking her head and laughing making it completely obvious that she was talking about me. Talk about no customer service! She needs to be retrained in people skills. Not that she cares but it's people like her that make other's not want to come back. I can spend my money somewhere else with less disrespect. Addie (manager) I think was very nice about it. Even as upset as I was she kept her cool about the entire situation. Never raised her voice or got rude with me. That is why she is in the position she's in. Justice could really learn something from her.
Parking: Easy parking
Atmosphere: 5
Food: 5
Service: 1
I ordered the Chicken Gizzards and green beans, when I went to eat my order, the green beans were good, biscuit was good, gizzards were not done! None of them, they were awful !
Atmosphere: 2
Food: 1
Service: 2
Never gets the order correct not worth the stop or drive in live in the area and I won't go there again I'm tired of the mistakes
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Never seems to get the orders correct its ridiculous when you drive from next town over and they screw up the order you call them and make excuses and never make it right they always say the manager will call you back next day but never does avoid this place go to cisco or try another restaurant
Atmosphere: 3
Food: 2
Service: 1
Great food and excellent service
Atmosphere: 5
Food: 5
Service: 5
While at the drive through, there was a communication problem, and the employee couldn't hear me. So, I, spoke louder after the third attemp, to make my order, And she, (Sarah, I believe) told me not to disrespect her. To top it off, when we get to the windows to pay, we called her out on it, and she refused to help us, sending a different employee instead.
Atmosphere: 1
Food: 3
Service: 1
The lady that took my order was very kind.
Kid-friendliness: As stated earlier
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gravy
OMG!! This was hands Down, the BEST place we stopped to eat at on the road! How can they do it at these ridiculously LOW prices!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gravy
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